My husband died recently and I needed help with taking him off our joint accounts. Danny was…read moreexceptionally patient and helpful. He also gave me copies of cancelled checks so I could see what was an automatic withdraw so I knew who contact to stop that activity. Can't say enough about how helpful he was.

Other than having several branches which is convenient, I have no idea why this place is so highly…read morerated. I have had paychecks held for 3 business days because there was a problem with the issuing bank. Not my problem, and since I had plenty to cover it in my overdraft protection, I saw no reason why I had to wait until Tues. for MY money. Service is cold and impersonal, they definitely worry about themselves first. It's ok, I found better rates at another CU.

My parents recently moved to Urbandale and needed to open an account and a safe deposit box…read more I called several banks/credit unions and found the large boxes were quite scarce. On this preliminary call I found there was one at Community. The young lady I spoke to was kind enough to hold it for one hour, giving us a chance to get there to secure it. The computers were a bit uncooperative that day, but no fault of the staff. We are always treated respectfully when visiting and I would highly recommend.

Straight trash of a bank,trying to get ahold of someone is like pulling teeth and a lady argued…read morewith over the phone about replacing a debit card.

I have always been so very pleased with Bankers Trust until today. I phoned with questions. The…read morerepresentative was not knowledgeable and I was told I was required to come into the bank and speak with a Banker, at which time was not available. I explained I did not have a vehicle. I will have my daughter contact the bank when she is available. I regret having to send this review, however, I was minimized, Nothing further. Respectfully submitted, Judy .

Everyone here is really helpful and they know their banking. This branch is always busy with…read morelocals making it difficult to get in and out with my business deposits.

I make deposits at all of the Bankers Trust location for the business "aka my money maker." This…read morelocation in Grimes definitely have the happiest tellers of all of them. I go a little out of my way to get to this branch, but worth the drive. They are always smiling, very courteous, and help any way possible. When I can't make it they notice I've been dropping deposit at other branches. Kinda makes me feel special. Which I'm sure they do for all of their customers!

I called and talked to an employee about seeing what my options were with a mortgage payment. They…read moresent me to collections and when she got on the phone she pretty much told me she couldn't do anything for me. I had to figure it out on my own. She didn't even want to hear what I had to say and then she argued with me about what day my payment was taken out and said they were all taken out on the first and I said no mine isn't. Then she said you must be paying it late then but as long as you're paying it before the 16th, then you're OK but she was pretty rude to me and very short with me and I didn't appreciate that. I already felt bad enough calling and asking for help or assistance that doesn't make a person feel very well when you're treated like that.

We went through Northwest Bank for our home purchase. We worked with their loan officer Gary…read morePresnall. They made it so easy and had great rates! Even during the pandemic they made the signing and financing as quick and painless as possible. So glad that our relator Colin Panzi recommended to work with them!

My favorite bank. Great people, always willing to help. They go the extra mile to take care of…read moreclients. Clean, easy to get in and out. Highly recommend.

Let's you withdrawal 400$ at the atm!Great location, lots of geese :) Clean area. Nice building,…read moreaesthetically pleasing to the eye.

Reynolds & Reynolds has fantastic customer service and expertise. Their relationships with insurers…read moregive their clients the most value for their dollars in securing company assets and protecting liability concerns. They are a smaller organization which allows for a genuine work relationship and a feeling that your best interests are a priority. Our organization has been a client for decades for a reason.

Maria was amazing go visit her they will help you get the money you need they also have online…read moreaccounts that you can make and don't need to go back in store all from your phone

Alis was wonderful also, always quick, wonderful service when I've been here. I would definitely…read morerecommend them if you need a loan:)