I thought a lot about whether or not I should post this review, but unfortunately, we are 6 months into our lease and I have not observed any meaningful change. --- The positive Staff: The on-site staff are very friendly. Both the administrative team and maintenance team treat residents with respect and I (for the most part) am convinced they try their best given what they have to work with. Latch: I rather like the Latch key system. It is a modernized way of traversing the property and I love not having to bring a physical key with me when I leave. Gym: I have not used the gym myself but it gets a lot of use as there is a ton of equipment. Definitely, one of the most robust amenities I've ever seen. --- The areas for improvement Trash management for 7001 building: This is the catalyst for this review. Like, bruh, how can you ask me for over $3k / month while allowing our home to become a dump-site? \(°°)/ I live in the 7001 building and the trash compressor has been broken for an unreasonable amount of time. This has lead to a mind-melting excess in trash overflow. The chutes are clogged and unusable. The hallways actually smell like hot garbage. At times, I am a bit embarrassed to show my guests our "new east bay home." Avalon's solution is to pay third-party vendors to alleviate the clog, but there have been emails that days get missed. Honestly, it seems like they just can't keep up with the rate at which we discard trash. Avalon needs another solution here. Trash management in general: There are a number of businesses that operate in these buildings, so it feels like our trash is their trash and their trash is ours! There is a system where trash cans are moved from the various buildings onto the street for pick up on trash days. These trash cans sit along the street longer than they don't, it seems. A number of side-effects take place because of this: 1. The block generally smells like garbage. 2. Residents and non-residents use these areas as dump-sites, both unsightly, unsanitary, and well, smelly. Trash gets everywhere- sidewalks, streets, front of your building. 3. Less parking and less room for cars passing through. Package theft: We were told that package theft is a thing when we were signing the lease and to use the Amazon lockers. Most of the time, Amazon couriers use the lockers. If they don't, your package is at risk of being stolen. Packages are stolen / torn open in broad daylight. Avalon puts the responsibility on the resident with no plans to proactively prevent theft, which is unfortunate. Parking: You get 1 spot for free in the lower lots per apartment. Additional cars can be parked in the garage, but not in the lower lot. You must use the parking lot that is shared with customers of the businesses for $150/month. There is a wait list for the lower lot. My issue with spending the additional $150/month is that it seems there is not enough enforcement of parking in the lower lots. Cars without permits park there all of the time. I have only seen tow trucks towing cars a handful of times. Also, the gate providing "security" has been broken for months. General grievances: Fire alarm in the downstairs lobby goes off like once a week. Communication and managing of expectations could be better (ie amazon locker repairs, water shut offs). Office staff seems pretty inaccessible with their "closed door policy" and "appointment only" system. Requests for adjustments to the apartment before move-in were mostly ignored (ie apartment cleaning, renovations, etc). Also, the apartments are not sound-proofed well, so footsteps from above sound like thunder. We don't want to move, but we are having a hard time justifying the price for what we get. I hope things improve, in which case, I will be back to write a more positive review. read more

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Don't bother wasting your money here. Packages are stolen all the time, management does absolutely nothing about it and there is a major trash problem. I've lived here over a year and these issues have only gotten worse. The common areas and hallways are filled with dog hair, it's never cleaned or vacuumed. The elevators are constantly filthy and have only gotten worse. I've submitted numerous maintenance requests over the year that I've lived here regarding these problems and absolutely nothing is done about it. There is trash scattered throughout the basement garage (it baffles me that residents like that live here and treat their home like this) and I submit multiple maintenance requests only to be closed and told someone will be assigned. This is a terrible establishment, look for another place. read more

After almost two months, Avalon fixed the Lease Officev elevator, after greatly inconveniencing a number of tenants who reside at the front end of the building. Avalon needs to now work with it's vendor to identify critical parts for their elevator and have them on hand so this doesn't happen again During the almost two months of outage, Avalon on several occasions mentioned they were working "diligently" to fix the issue. Lett me push back on that. They were working reactively to fix an elevator that tenants knew was in bad shape for a number of months, based off n it's lurching operation and screeching sounds it made when it stopped at floors. If Avalon had been working diligently, they would have proactively identified the problem and prepared for the outage, instead of waiting for the vendor to robtain the part after the outage. read more

We love living here! The apartments are gorgeous and very modern. The staff is friendly and the residents are all super nice. It is very dog friendly and my dog loves it here. It is so quiet and it's a great location. read more

Avalon Walnut Creek - Apartments Near Me - Walnut Creek, California

‼ Absolute bureaucratic nightmare. Avoid if you value your time. I wouldn't recommend this place to anyone who expects a professional or competent leasing process. Lee (the leasing manager) and Frankie (the staff) oversaw a process that was a total masterclass in poor customer service. My partner and I were flat-out denied by this apartment because of a factually incorrect eviction record despite having a nearly perfect credit score and an income level that far exceeds their requirements. It is incredibly insulting to be rejected by an automated system while the leasing staff just shrugs their shoulders. I've never seen this level of professional incompetence in the industry. The highlights of this disaster: 1. Third-Party Incompetence: Avalon uses a bottom-tier screening company First Advantage that flagged a completely false "eviction record". Meanwhile, this false record couldn't be verified by any reputable agency (TransUnion, Equifax, Experian). A simple Google search shows this screening company First Advantage has been sued for providing inaccurate negative data, yet Avalon continues to use them. 2. Zero Accountability: I want to specifically call out Lee, the leasing manager, and Frankie, the staff. Their response was essentially to shrug their shoulders. They claimed they don't "create" the report, yet they are the ones who choose to subscribe to a flawed service and force applicants to pay $150 to be insulted by incorrect data. 3. Lack of Communication: Even after we did the legwork to call the previous apartment (who confirmed no such record exists) and got the screening company to admit their mistake, Avalon was completely "in the dark." No one reaches out, no one follows up, and the applicant is left playing "phone tag" between a broken screening company and an indifferent leasing office. It is baffling that a business in this price bracket operates with such a lack of basic customer experience or operational logic. We were ready to commit, but if this is how they treat "qualified" applicants before they even move in, I can't imagine the nightmare of dealing with them as a tenant. Save yourself the $150 and the headache. Go somewhere that uses established credit bureaus and actually values their residents. read more

If I could give zero stars I would. Avalon Walnut Creek is the worst managed property I've ever lived in -- and I've documented everything with photos, videos, and complaints to the city and county. Here's what you really get if you move here: A refrigerator that was promised "pre-tested and cold" but arrived smaller than the old one, not cold, and with a broken ice maker. Four days later, three ice cubes. I had to buy my own ice machine. A Latch system that doesn't work, with staff promising "Friday" repairs that never happen. Lobby alarms beeping nonstop almost every weekend. Trash chutes constantly clogged, trash rooms disgusting, rats all over the property. The County Health Department is now involved. Parking chaos: residents with multiple cars take up garage spaces (often without permits), while paying tenants are forced to park on the street blocks away. Staff's "solution" is to call parking enforcement, but the city isn't even allowed inside the garage without Avalon's permission. Total lie. Unlocked garage gates at night, leading to burglaries. Amazon lockers disabled because of repeated theft. A massive leasing office that is almost never open, always "by appointment only," making staff deliberately inaccessible. Even the police station in the same building told me Avalon management is a disaster. Repeated lies from management: Frankie and others lied about storage units, parking, and internet. The female manager lied about internet setup, leaving us without service for three weeks. Avalon claims "luxury living." What you actually get is dishonesty, rodents, unsafe conditions, broken appliances, excuses, and staff who care only about pushing tenants off until they give up. Future renters: do yourself a favor -- stay away from Avalon Walnut Creek. read more

I really did not want to write this review because overall I liked living here. Sure the hallways could be cleaner, but that's really on the tenants and how they make a mess. And having dog pee in the hallways, that's also on the tenants. Marijuana smells occasionally, again, also tenants. But I know management/the leasing office has received multiple complaints about the parking as they even sent out emails about it. As for doing anything else like enforcing it? Nothing. They always say they have someone patroling and checking for permits, but I've seen cars without permits parked in the garages for days with nothing done about them. Even if they do patrol (which I doubt) it'll be during work hours when most people are gone. They never do it at night. So if you work late or just come back late and try to find parking? Good luck. And it's crazy because there is a parking lot (paid monthly) across the street that people can park in! They're just too lazy/entitled to walk across the street and pay extra even though most places do charge extra for 2 cars with covered parking. read more

Package theft, car break ins, and a management that respond to your requests 5 days after submitted and doesn't believe they are responsible in overviewing the community for its needs. read more

Avalon Walnut Creek - Amenities that always smells urine and full of trash - Apartments Near Me - Walnut Creek, California

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We did the self guided tour and let's just say this place smells like it's not well taken care of. This place is supposedly luxury but it's extremely off that beaten path. The hallways smell like feet! Y'all should be ashamed to call this place luxury!!! read more

If you're considering moving here--don't. For the amount of money we pay in rent, the living conditions and management are absolutely unacceptable. * Filthy common areas: The hallways and garage constantly reek of trash. You literally gag walking through, and the stench seeps into apartments when you open your door. It's embarrassing to have guests over and frankly unsanitary. Shared spaces are not cleaned or maintained. * Constant breakdowns: Elevators, the parking gate, trash chutes, and package hubs are always broken. Repairs take forever, and you're left inconvenienced for weeks at a time. * Nonexistent management: Communication is nearly impossible. Emails go unanswered for weeks, the office is rarely open, and even scheduling a meeting takes forever--if they respond at all. There's zero accountability. * Major unresolved maintenance issue: For over two years, we've had a washer outlet that leaks and floods our floor. Despite countless maintenance requests and promises that "another vendor will be called," nothing is resolved. Our wall is now damaged, likely growing mold, and we're left mopping constantly to prevent hazards. Attempts to escalate to management have been completely ignored. What makes this worse is that during the pandemic, service and upkeep were actually better than they are now. Somehow, standards have only declined while rent continues to climb. Bottom line: this place is expensive, poorly run, and unsanitary. Save yourself the frustration and look elsewhere. read more

Hot water is down constantly, latest disruption was for over 24h. Not getting what we're paying for

I have been living in Avalon Walnut creek for the past 9 years , I always thankful to people who doing service and help to fixed my appliances inside my apartment if something goes wrong . Last week Rodel C Tech ll came and fixed my kitchen sink and I was so happy the way he worked in just 5 minutes. Thank Rodel . read more

We subleased this from Blueground for a short term stay while our home was being built. We had a package that was unaccounted for and Blueground told me they had not received an Amazon barcode. My husband went to the front office to see if anyone could help, but was harshly turned away not even allowed to step foot in their leasing office. We tried emailing them beforehand but nobody ever replied. When my husband asked the woman for her name and/or email address, she declined. Another woman came out and still declined to help but gave us her card. They're clearly there just to recruit new tenants and are not there in the least to support the residents. Be mindful of this, as there are places with far better customer service. read more

Avalon Walnut Creek - The second woman who refused to help us find our missing package. - Apartments Near Me - Walnut Creek, California

Lived here for 3 years. Leading staff has changed a lot. Nice place with lots of amenities. However, rent rate is real high and they don't tell you that people pull the fire alarms regularly around 2-3am. read more

I've lived here for a year and have had a wonderful experience in the new building. Common areas, hallways, elevators, etc are regularly cleaned, the room itself is lovely, and Sharice (leasing office) is the BEST. She is just as wonderful, friendly, responsive, and helpful with residents as she is with applicants -- which has not been my experience at any other apartment I've lived in (several in Oakland & Walnut Creek area). My only complaint is that the mailroom / package lockers are often completely full as people don't pick up their packages, but the leasing office has taken steps to address and it is showing improvement. read more

I've been a resident of Avalon Walnut Creek 1000 Bldg for 5 years and there isn't a place where I would rather live. There are 6 floors to our building and Maria Robles our custodial team member for our building works hard to keep the complex clean and she always does it with a smile! She's so pleasant, calm, courteous and is an amazing person. When I see her she always greets everyone with a smile and keeps our building looking great for all of the residents. Kudos to Maria! read more

Do not attempt to rent here. It is a complete waste of time and money. I paid $150 in application fees and was never able to actually see the apartment that I was applying for. Nobody returns your calls you leave messages and there's no response or you get a response from a bot That says someone will get back to you and then no one does. I even went to the leasing office, but you can't get into it without an appointment and you can't seem to make an appointment everything's done by text and email and there's always someone else you have to contact in order to get anywhere and then that person never gets back to you. After a week of trying every day I give up but I still can't get my $150 back. read more

I don't live here, but like many I found it online and it seemed reasonably priced. It is a BAIT and SWITCH, although there is nothing that is glaring illegal. The photos on Zillow show the new "updated" buildings, however the prices 2400+ are priced to include the old "classic" that are at least 10-15 years old and certainly not updated. The average 1 bed/1 ba starts for the photos plastered online begin at 3.1K. The staff seemed friendly enough but read ALL fine print and then re-read. The leases are longer than your average lease, but you could ask for shorter (presumably with the same rent quote) lease. The new buildings have "C" in building name and the classics have other alphabets. Do not apply unless you tour the buildings beforehand. Ask about parking and any issues with break ins. read more

Walking by the Avalon apartment building I heard a dog barking and barking and barking. It seemed quite distressed. Other people walking said, 'yeah, he's been barking a l-o-n-g time. The dog had been left on an east-facing balcony with full sun. He was panting, pacing and barking, barking, barking. He would lie down occasionally, but get up trying to ask for help. I went to the management office, and I showed a worker there the situation (he walked with me to the where the dog was). Mr. Munoz (the worker) said, "oh, I know who lives in the unit, I will take care of it." 45 minutes later, the dog was still out there ... same situation, no changes, except it was a bit hotter. I again went to the management office and was given a pablum response from Mr. Munoz that he had been too busy to call. There happened to be a police officer on the street in front of the building. I explained the situation to the officer, and he went with me to where the dog was. Mr. Munoz came after us, but this time he had a map of the building, so he could figure out who actually lived in the unit - making clear that before when he said he knew who lived there and that he would take care of it ... was not true. It was never clear that Mr. Munoz made any calls to anyone. He seemed disinterested. It was hard to trust that he was going to do anything. It has been now several hours. I've been back, and the dog is still outside, trapped on the patio, panting and barking. Animal control has been contacted. While waiting for animal control, the dog pooped on the little patio. I would be wary of renting an apartment in this building. read more

Thank you Jose, Miguel, and Daniel for responding in a timely manner to unclog my kitchen sink. They did a great job and cleaned up everything at the end. read more

While looking for rentals, I stayed at an airbnb here for a few days and I can attest that this surrounding area is not safe. Especially at night, the general atmosphere turns sketchy enough that I didn't feel safe walking outside. During daytime it's pretty safe except for the one time I was verbally assaulted and almost followed by a mentally ill person coming from of the bart station during my short stay. 2 stars for being close to bart. The common areas are decent also. I would have rented an apartment here if safety wasn't an issue. read more

We lived there for about 8 months in the older building. The false fire alarms were a bit much in the end, some residents where smoking/leaving trash from their cars in the car park, security needs to be upgraded to needing a fob for lift access, windows needed a clean. The maintenance team were helpful and so friendly. I loved that they got to know my kids names. The kitchen was big, loads of storage and bedrooms were a generous & practical size. We met some great people around the pool. Managing such a large complex obviously comes with some challenges and I think with a few upgrades and more effort with closing out the issues with the fire alarms this place would be fantastic. read more

Safe community (no lost mails or packages). Very responsive staff and maintenance crew. We reported a plumbing issue and got help the same day. Clean hallways and elevators. Free donuts, pizza on weekends and hoidays. Highly recommended! read more

The parking situation is terrible. One parking pass for a multiple bedroom unit while the other vehicle is stuck paying for parking. Either 5 dollars a day or 150 a month. If you miss a payment you're given a fine of 35 dollars. I requested an additional parking permit which was promised to be provided around 6 months. Well the 6 month mark came and went and another email went unanswered. Rent was 3400+ for an outdated apartment. Found a cheaper apartment near the area with the same amenities and a parking pass for each room. read more

Carolyn Polo is the best employee. She is very nice and very helpful. She is so smart and friendly. Thank you so much Carolyn.

Constant false fire alarms! we've not lived here a year and there have been about 15-18 times the fire alarms go off falsely. The volume is very loud and will hurt your ears, let alone your children and pets. They happen at all times, early (2am and 4am) and weekends. Management does not do anything to fix the situation. They won't put up cameras or tweak the system or hire extra security. The fire department seems to ignore them now and come at leisure. Heaven forbid, If there would be a real fire! Also, maintenance is very under-staffed. Over a week goes by without a response to maintenance requests. Parking is terrible and cars have been broken into regularly. Garage shoots are often backup several floors. Not a peaceful place. Not cheap even with discounts offered. Not worth it! read more

Nothing like the pictures if you live in their old buildings. Appliances are old and feels like living in 80's with carpets everywhere. read more

Avalon Walnut Creek - Apartments Near Me - Walnut Creek, California

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The reason I am filling out this review is to warn others not to live in this complex for safety/crime reasons. While the rent is reasonable, the maintenance staff is great and the amenities are nice, the increase in crime has caused most tenants including ourselves to either move out immediately or look elsewhere as soon as their lease is up. There have been numerous break ins and thefts during our two years here but most recently my wife and I both had our cars broken into and windows smashed while in the "secure" parking garage for residents. Avalon Bay says they have TAG security patrolling the area but in our two years here, my wife and I have never (not a single time) ever seen a security guard. They do not have security cameras of any kind and they do not check for parking permits or even keep track of them for residents. So if you are thinking of living here, don't think it is any safer than another complex open to anyone from the street walking up to your car or front door. Also be aware that if you are in one of the older buildings, the carpet and hallways will smell to the point of nausea at times. They do try to vacuum and deep clean the carpets but nothing seems to help. While the units themselves are nice and the location close to downtown and iron horse trail etc is convenient, please do not be under the assumption that it is a safe complex. read more

Avalon Walnut Creek - Apartments Near Me - Walnut Creek, California

PROS: Everything positive listed is true, convenient location (near to BART, parks, freeway, restaurants), excellent maintenance staff, current manager better than previous one. CONS: Safety Security became an issue in the past few years which affected not only safety but the visual aspect. This place was strictly kept and impeccable for the first 5 or so years. After that, the security company was not first-class but third. You'll see trash all over the parking lots even resident non-public areas. I saw everything in the parking areas (diapers, tampons, underwear, empty oil bottles, and lots of other trash). I even saw men peeing and a homeless using the pedestrian hall as a restroom. A place that is not kept clean attracts vandalism. Amenities The jacuzzi was closed assumingly because teenagers were not following the rules. Perhaps, it was to save money as with security. Noise If you wish to keep your windows open to get fresh air, you'll have to put up with the loud fire engine noise at least once a day and car alarms that come off every time a motorcycle passes as well as all the cars noise during rush hours. Twice a year, Starbucks required cleaning and the noise from the engine trucks to clean those pipes are loud enough to keep you awake all night long. If you're lucky your neighbors will not do laundry after 10 pm and before 8 am. Otherwise, good luck you'll have to talk to them because the office won't and they do it is out of courtesy and will ask you to call their below-standard security company. If you call the later, they'd very likely say, "Someone will come in 40mins." In those 40 mins, the problem either worsen or you solved it by yourself. Light There is not enough natural light on most apartments and most of the lamps are replaced with the cheapest Chinese type of light. This affected my eyes. And, it is also not by chance that after I left, I no longer suffer from Tinnitus. Packages Outsiders can come in and open your Amazon packages or even your mail. This also became a bigger issue over time. For those who can afford, you might find a better place for the same price. Hopefully, that other place does not feel hotel-lishly living which is ok temporarily but after a while it does takes a toll. read more

First of all, Avalon WC needs to stop false advertising their apartment online. Apparently they're showing pictures of the new Avalon apartments for the price of the "old" Avalon apartments which is confusing especially when I went to go on an apartment tour. I met one of the leasing agent asking him I wanted to check out the "new" apts and I also asked for the price for it and he goes well that's the price of the old Avalon apts. like seriously?! Is this how they bait people into checking out their apartments? What a joke! read more

I had a short term lease here in 2022 while working on a project in Martinez CA. The community was immaculately maintained and the staff was great. I cannot comment on the area much as I was working nearly every day during the 5 months I spent in the apartment. read more

We just moved in to a one bedroom apartment this week and couldn't be happier with the staff, amenities, and location! Ed has been a particularly amazing help and is easy to reach via email/in office. He's answered all of my questions/concerns thoroughly and made the move in process so much easier and as convenient as possible. We look forward to our time here! read more

I have lived here for about 6 months so far and here is my no BS review. I am not employed by, affiliated with, or related to an employee of Avalon in any way. This is a very well-run apartment community. Overall, customer service from the front office is always responsive and the office is open 6 days a week which is convenient since they also sign for packages for you. When you get a UPS or Fedex package, they enter it into the online account management system which sends you a notification email. The staff has been courteous, especially the maintenance crew. The apartment units are decently constructed. This building is seeking LEED certification so there are a lot of eco-friendly features like water-conscious landscaping and hybrid parking in the garage. The apartments are very well thermally-insulated to the point where Spring and Fall seasons require no heat or AC ... just leave the windows open. The windows themselves are also good quality with great sound insulation. The shower heads are low-use flow and the toilets are dual-flush. In the hot Walnut Creek summer, the AC here is cold and effective. The apartments look sexy. The materials in the apartment though, are rental grade. The floors are laminate/tile or carpet, the counters are quartz composite, the cabinets are particle board with a nice (actually quite convincing wood-look) veneer exterior, and the tub/showers are actually a pre-fab 3 piece plastic enclosure that looks like tile. That all said, the developer really made the apartments look upscale while using affordable materials. I don't see this as a negative ... you get what you pay for and for rental grade construction, this is a very good approach to get "the look" without having to pay premium prices for materials (that may show up as increased rents). The pool area is meticulously tidied up every day and I see the staff checking the water chem., realigning the chairs, and cleaning up every morning without fail. It does get busy though on the nicer warm days and weekends but that's to be expected. The gym is fantastic ... not your regular apartment-complex gym. The equipment is new, clean and plentiful. Free weights and a studio are available with mirrors and flat screen TVs. I would rate it as in between a smaller independent upscale gym and a 24 Super Sport. As far as noise goes, this is pretty good. I used to own a very premium-grade condo so that's my comparison point. Yes, you can hear people walking above you if they have a heavy gait. No, you cannot hear their TVs or their radios. And so far, I cannot hear adjacent neighbors either. I can definitely hear the piano practice that occurs every afternoon from another apartment, but I've come to enjoy hearing this kid improve at the keys actually. You can hear the BART train from all sides of the community but if your windows are closed, even if you face the station, it's pretty hard to hear the train. So overall, I would give this a very good noise rating for an apartment. Just don't expect an apartment to sound like you live in a detached house on a 2 acre ranch. The biggest negative is price. This is probably the most expensive rental community in town. But it is also the only 2010 new-construction that is walkable to BART across a nice-looking plaza with a super gym and pool and public wifi everywhere. I dislike that they charge rent per pet and other add-ons such as your second parking spot, even for 2 or 3 bedroom apartments. Most long-time residents have complained that at the end of their 1-year lease, they try to increase the rent significantly ... like 35%. That's a tough situation because for them, it's a business transaction but for the tenant, it's an upheaval of your life. They're professionals and they know this fact. I haven't reached that point yet but I'll be sure to update this review when I do to see if the rumors are true. - K read more

Avalon Walnut Creek - The pool deck. - Apartments Near Me - Walnut Creek, California

Warning - Shady management. Avalon lease agreements have a "30 day satisfaction guarantee" where you can break your lease within the first 30 days without penalty. On my 29th day, I emailed management asking to break my lease under the 30 day clause. I clearly stated in my email that it would have be done the following day to be within my 30 days. They emailed me back the next day at 4:50PM (office closes at 5PM) saying they were "happy to assist [me] with this transaction." I responded 45 minutes later that, yes, I wanted to exercise this clause and never heard back, presumably because I emailed them after the office had closed on my 30th day. Due to the timing of their email, I was given 10 minutes to respond. Could I have done more and notified them sooner? Sure. Was what they did legal? Sure. However, I find this to be extremely shady on the part of management. read more

Toured the places and wasn't super impressed. I didn't respond to their emails for a couple weeks until I was disappointed by other apartment and responded back asking questions. Now they refuse to contact me back at all? Sent follow up emails and contacted them through their online contact portal twice. So clearly they don't want residents and have no management. read more

Packages again OMG A package was sent to me; I found out from the sender that the tracking information showed that it was delivered last Thursday. No package and no delivery notification from the office. #$&@! I called the office as soon as they opened this morning, and learned from Melanie that there was one package for me. I asked if she could see the sender or when it was delivered; she advised that the packages were logged by "everyone" at "random times". Further, when I advised that leave before the office opens and usually return after closing (except Saturdays), she said that as she was the only person on the floor today, they could deliver it inside my apartment, if I waited till tomorrow. Reasonable. I rushed home today to get my package and made it 15 minutes before close. I opened it at home to find that it wasn't what I was looking for, but a package someone in my household had ordered. Tomorrow will be another hunting expedition to find out if it is actually stolen, like two other packages in the past, or just sitting in the back office (see previous update of this review, when 8 packages were handed to me at once, including an Easter plant my mother sent me that was dead by the time I got it 5 weeks later. It was sitting in the back). I am beyond fed up. read more

If we hadn't relocated, we wouldn't have moved. The newer building is newly constructed with beautiful amenities and features. The maintenance staff was out of this world, they were timely, quick to respond and resolve. There were countless times where they fixed within an hour of submitting a ticket. Aside from this, they were incredibly friendly and would not walk past you without saying hello. We will miss them! The leasing office was almost always sympathetic if we reported or experienced any issues. We had our favorites that took care of our needs no matter what. They also put on memorable events like national dog day which was sponsored with beer kegs for the owners and dog treats for the pups, left champagne in mailboxes for NYE, even distributed 6 packs of your choice on national beer day where they handed out 6 packs, and would sometimes have coffee and breakfast in the lobby if there was any inconveniences. I have never had that before at an apartment, it was really awesome! It takes them a minute but they resolve most issues like hiring security, installing pet clean up stations, helping move packages to secure mailroom to mitigate theft, and if they can't easily resolve, they put something in place until they are able too. Just like any complex, you are going to have neighbors that don't clean up after themselves (or their pets), are disrespectful to the property, etc. Nothing out of the ordinary for how many people live here. Unlike most complex's I've lived in, there was a Facebook group for residents to report, post, comment on any issues, concerns or even friendly topics. It kept cars from being towed, ingredients borrowing when cooking to save a grocery trip, pet care, requests to keep packages in safe keeping, etc. read more

The best place to live in Walnut Creek. I had the opportunity to rely on Carolyn Polo and the team to help me find the perfect apartment for my family. Their attention with quick responses whenever necessary was an important point to consider when I definitely decided to live here, they are always ready for us. Very pleased and happy to be a member of this beautiful community, thank you! read more

Stay away from this place! They glamorize a "high end" and "safe" environment. It's a lie. My experience with Avalon Walnut Creek has been a nightmare. There is consistent criminal activity including break-ins (even inside the gated underground parking lot for residents). The "courtesy patrol" thrives at sticking notices on cars and that's about it. The gate is left open all night quite often. The office does seem to try to be good about packages - but remain unreliable. They tag on obnoxious charges and fees over EVERYTHING. The roads that the community sit on are loud at all hours. The hallways smell like trash. The trash room usually overpowers the entire floor. There is significant homeless activity in the garage hallways and on the sidewalks. I always felt uncomfortable walking through because you never know who or what is around the corner. My boyfriend and my dog were attacked by a dog (belonging to another tenant) that was not supposed to be living on the premises. (I don't blame the dog itself - it needs a new loving home). *I* figured out who the dog belonged to because the leasing office didn't. One team member did not even know that they could enter a unit for any or no reason with a 24 hour notice. So they said there was nothing they could do. ??? I had to follow up with them three times and no action was taken until I figured it out myself. 10 months into our first year there, we received our Lease Renewal for a 14% (almost + $400/month) rent increase. After no reasonable justification could be provided for such an aggressive jump, we no longer found value in the community and decided to move. Upon moving out, the Leasing Office (special shoutout to Kayla) failed to not only provide a Move-Out packet to me because she said "she forgot" (so I did the whole move without one) but also failed to provide proper payment information when I had asked - leaving me held solely responsible for the $1,700.00 of "rent" in addition to what I had already paid. When I had already paid rent, they said "that's a charge, not rent." and when I asked how am I supposed to know that, I was told "that's internal information." ???? I should add, I confirmed the account statement with Vincent (another "yes man" on the Leasing Office team). I have been out of Avalon for over a month and with this "late rent", not a single late notice was sent. Not a shred of correspondence exists where the office makes an effort to collect while I was still a resident. They waited until after I was gone. When I told them the information I was (and was not) provided, they say that I "misunderstood" and neglect to accept that I was misINFORMED. Big difference. They are taking no responsibility for the mess their team member ensued. I will take responsibility for trusting that information from the Leasing Office was accurate to that of the lease. I should have reread the 53 page lease myself. In conclusion, do not trust the glamorized "we are here to help" persona. When there is ever an actual issue, it never fails to turn into "I don't know what to tell you". The team at Avalon Walnut Creek will blame residents for their shortcomings. I have NEVER dealt with a more disconnected leasing office with such an incompetent team than this one. The only positive experience is when you do not have to deal with them at all (which would be so much easier if they did their job properly.) read more

Are you a street urchin seeking an off-street, unsecured, camera-free zone where you and your friends can take drugs, dispose of your disemboweled blunt wrappers, and smash car windows unmolested? What if I told you Avalon Walnut Creek is all that...and close to BART?! Hey, if you're like me and you are willing to kick in a couple hundred bucks per month more for a secure parking garage and secured entry, save your money. The nicer units aren't worth it if the basic security isn't there. I told management about a few folks I'd encountered who were clearly non residents using our (allegedly) secured stairwell as a drug den and trash can. Known issue, they said. Call the cops if you see them. So my window got smashed. My car got stripped of its old receipts, used water bottles, and mix CD's from 2005. You're the only one this week, they said! We'll spend 200 bucks on some cameras when it becomes more of a problem... Just because you aren't legally liable doesn't mean it's not your fault. One star. read more