I made an appointment with John. He was ready for me and I was told what I needed to bring. The…read moreprocess was easy. Customer service was the best. John went over 3very detail and was able to answer all my questions, Bravo John

From the owner: Since 1997, Liberty Tax has provided millions of Americans with a brighter way to do taxes. When…read moreyou file with us, you get access to real tax help from real tax professionals -- and the maximum refund you're entitled to, guaranteed.

Unbelievably bad business practices since Jeff Kreyssig sold the business. My tax preparation fees…read morebasically doubled under the new management in 2024. I had a very serious family health crisis that distracted me from following through on picking up my taxes - and they NEVER contacted me directly to come to get them. I ended up paying for them to be filed in early April this year and was told they had been filed (paid 4-2-26, check deposited 4-7-26 - so three months ago). I got a letter from the IRS stating my 2024 taxes had never been filed. The person in the office checked and said they had not been filed - I was livid - because that same person told me three months prior that they HAD been filed. I called them (got no response) then went in to the office, related the latest from the IRS and was told the head guy was away on vacation and to come back next week. I called this afternoon (Monday) after the long holiday weekend - it was asking too much apparently that this major screw up on their part would cause them to handle this screw up on their part with priority attention. Talked to the boss who wanted to see a copy of the cancelled check to prove I had paid back in April! I did send images of the cancelled check and related bank data. Unbelievable that THEY needed ME to prove they had been paid - which they had been - isn't that =Business 101?!?!? Shoddy business practices and a complete lack of concern about their clients. I had my taxes done elsewhere this past year - got a call from the new accountant ON MY WAY HOME from dropping them off telling me they WERE READY to be picked up (this was on 4-07-26 - 8 days before tax day!) and they charged me $400 less that Padgett did the prior year for a return that had the exact same number of forms. I own my house and take the standard deduction - how the hell complicated is my return that they doubled the price. Do yourself a favor and go to Liberty Taxes in Wakefield.

Take your taxes elsewhere. This firm is no longer trustworthy under Wes' ownership. He is…read moredismissive, rude, and condescending. After acquiring the business, he increased the price for a corporate return by 30% without notifying existing clients. When I asked why this wasn't communicated, he responded, "I've been in this business a long time. I do pretty well and can be selective with the clients I accept." This attitude speaks volumes. Wes clearly does not value his customers. His lack of transparency and disregard for professional communication undermines the trust that is essential in any business, especially one handling sensitive financial matters.

Went last year to have my taxes done. I paid over $600 for a tax preparation. Didn't realize how…read moreexpensive this is, until I had an accountant do it this year (pretty much the same deductions and earnings) for $140. Going to H & R Block to have your taxes done is like throwing money in the trash. Also the lady there who did my taxes wasn't especially helpful or nice. I'll leave her name out of it...because I'm nice. Find someone else to do your taxes and save $500.

THANK YOU Joe Jocme!!!! All the other CPAs were hanging up on me or sending me away because of the…read moretiming. But, Joe took the time at this busy time of year to answer my question related to next year's taxes for selling a rental property in a week. I needed help desperately and fast and he stepped up and told me everything I needed to know!!! Don't listen to haters who say HR Block people don't know what they're talking about. They're just exactly that, haters!!! THANK YOU SO MUCH JOE AND HR BLOCK!!!!