Unbelievably bad business practices since Jeff Kreyssig sold the business. My tax preparation fees…read morebasically doubled under the new management in 2024. I had a very serious family health crisis that distracted me from following through on picking up my taxes - and they NEVER contacted me directly to come to get them. I ended up paying for them to be filed in early April this year and was told they had been filed (paid 4-2-26, check deposited 4-7-26 - so three months ago). I got a letter from the IRS stating my 2024 taxes had never been filed. The person in the office checked and said they had not been filed - I was livid - because that same person told me three months prior that they HAD been filed. I called them (got no response) then went in to the office, related the latest from the IRS and was told the head guy was away on vacation and to come back next week. I called this afternoon (Monday) after the long holiday weekend - it was asking too much apparently that this major screw up on their part would cause them to handle this screw up on their part with priority attention. Talked to the boss who wanted to see a copy of the cancelled check to prove I had paid back in April! I did send images of the cancelled check and related bank data. Unbelievable that THEY needed ME to prove they had been paid - which they had been - isn't that =Business 101?!?!? Shoddy business practices and a complete lack of concern about their clients. I had my taxes done elsewhere this past year - got a call from the new accountant ON MY WAY HOME from dropping them off telling me they WERE READY to be picked up (this was on 4-07-26 - 8 days before tax day!) and they charged me $400 less that Padgett did the prior year for a return that had the exact same number of forms. I own my house and take the standard deduction - how the hell complicated is my return that they doubled the price. Do yourself a favor and go to Liberty Taxes in Wakefield.

Take your taxes elsewhere. This firm is no longer trustworthy under Wes' ownership. He is…read moredismissive, rude, and condescending. After acquiring the business, he increased the price for a corporate return by 30% without notifying existing clients. When I asked why this wasn't communicated, he responded, "I've been in this business a long time. I do pretty well and can be selective with the clients I accept." This attitude speaks volumes. Wes clearly does not value his customers. His lack of transparency and disregard for professional communication undermines the trust that is essential in any business, especially one handling sensitive financial matters.

Mr. Arriavista answers my questions and did a wonderful job would recommend him as a CPA due to his…read morethoroughness and professional courtesy. Whew, I am so glad I was able to get an appointment on short notice.

Don't bother!!! I was hung up on when he thought I was trying to get free advice over the phone…read more I was trying to hire an accountant for a question I had with selling a rental property. This guy is an asshole!!

I made an appointment with John. He was ready for me and I was told what I needed to bring. The…read moreprocess was easy. Customer service was the best. John went over 3very detail and was able to answer all my questions, Bravo John

From the owner: Since 1997, Liberty Tax has provided millions of Americans with a brighter way to do taxes. When…read moreyou file with us, you get access to real tax help from real tax professionals -- and the maximum refund you're entitled to, guaranteed.

Melissa is EXCELLENT. Smart, attentive and caring person. She is a stickler for details. Great…read moremulti-tasker. If you are looking for help with your "books" or other office duties, do yourself a HUGE favor and call Melissa. You will be glad you did.

Melissa is fabulous. Helped me with my immediate needs and will definitely use her longer term. She…read moreis thorough and smart and a pleasure to deal with on matters small and large.

Dave is the tax guy you want . Prudent, professional and personable …read more As a union heavy equipment operator. I tend to work for multiple companies in multiple states . Complacating matters exponentially. And Dave cut through the matter with precision and insight that only comes from a high level experience and passion for his trade . Wirh the effervescent Ms.Laurie manning the front office, expediting the process , and prices comparable to those franchised tax preparers I am so glad i finally graduated from H&R

What can I say about Dave that you don't already know. Dave is my tax guy!…read more I've been coming to Dave for that last 25 years and he has never steered me wrong. He's got a great personality, super knowledgeable and stands by his work 100%. If you need a "Tax Guy" see Dave, tell him I sent you!

Real fast, real help for my business. When your accountant helps you find clients your in the…read moreright place. Relationships matter in business.

From the owner: We love to work with small businesses, from choosing a form of organization to setting up your…read moreaccounting systems, or taking care of everything for you.