Super friendly service. Went in for a string change on guitar. We'll definitely be back and highly…read morerecommend.

Terry is a very good friend of mine and the only dealer I wanna deal with! I bought my 5 tring…read moreSpector from him this past spring brand new and looking to buy another bass from him again soon, and possibly a new bass amp! That's what you do when you want to support your friends and family that might own small, local, business! Terry's customer service is second to none and you'll be glad you came to his shop! The price of my Spector was adequately done up, I believe this bass was destiny for me, it's served me very well.

Jay is extremely knowledgeable. I've never had a bad experience here for myself, my children or my…read morestudents. Wonderful selection of instruments and supplies!

We bought a bass for my son, and had a very positive experience. Everyone was friendly,…read moreknowledgeable, and fellow musicians. It is owned by a luthier, and super professional. My son is in love with his bass!

Been working with Joshua for several months now and he's great to work with. Very patient and…read morecommunicates very well. If you are considering the guitar or picking it up again...Josh is awesome!

went in for bow rosin. owner was helpful to me but more interestingly was extremely helpful to the…read moreteenager with a broken saxophone before me. he went out of his way to try and make an easy fix. when it was apparent there were more issues due to neglect he worked with the kids schedule to get the job completed before his recital. while i was only there for rosin i got to see a great interaction that tells me a lot about how they do business

Excellent service. Very knowledgeable on instruments and great prices. They helped set my daughter…read moreup to rent a violin and we are very pleased with their service. It was worth the drive. Going to rent a saxophone for my son next. I grew up playing the flute and going into the store and talking with the ladies brought back the excitement to join a flute group. They have many fun activities in their store to get kids excited about music. Very pleased and will continue to go to their store for any musical needs.

Looking for a Taylor Acoustic guitar that was stolen from my apartment last Saturday early morning…read moreof May 5th from the South Hill. Would greatly appreciate if you see or hear of it. It was a gift from my father and am desperate to get it back Serial number 1111308038 314 CEV V class

Poor customer service wanted to buy something, no sale! Came in to see what they had for gifts will…read morenot return based on the abrasive sales people. Good Luck!

Their customer service is top notch. They have a good…read moreselection of products. They had a good price for the items I wanted. I received a parcel with a damaged product in it. They replaced the product with no hassle.

After years of ordering hundreds of items such as hazardous materials (solid-fuel rocket motors;…read morechemicals; lithium batteries; firearm components; wine; assorted petrochemicals; devices that contain radioactive materials -- such as smoke detectors; and a plethora of items that can't be shipped to a post office box), I've finally found a company that stands firmly on the rock of ignorance and foolishness: US Tactical Supply. Add to that encountering one of the rudest individuals to ever work in a customer service position. I'm told that my order has to be sent to my credit card's billing address: no exceptions. The reason? "Credit card companies are concerned with fraud..." Yes, they are, and when I suggested adding my bank's personal manager and fraud department as a conference call -- all of which have both my mailing address (used for billing) and my residence address -- required for both my charitable veterans' foundations' and trust accounts by the IRS as well as those three-letter federal organizations for a truckload of reasons -- to verify my identity, this fearful individual working in US Tactical Supply's customer service department rudely announced he was cancelling the order and hung up. Really? Ever since having my credit and personal identities stolen, I've had all financial correspondence sent to a post office box; the tiny, rural mail box -- some distance from my residence -- is NOT lockable; any packages larger than 5" on a side is left on the ground for any thieves that happen to drive by, especially the local porch-pirate methheads who also follow delivery trucks in order to enrich themselves. Having a package delivered to a residence that requires a signature is perfect, especially when I'm purchasing any of the items that can only be carried by rail or cargo aircraft. In fact, UPS, DHL, and FedEx all have my addresses cross-referenced: send an address label for something going to my US Post Office requires me to show my driver's license... which shows (and proves) my physical address, conveniently serving as my DELIVERY ADDRESS for those three companies. All three companies have my "billing" address, phone number, and (residence/physical) shipping address -- information which this US Tactical Supply customer service individual can almost immediately determine with a few keystrokes, especially because I have accounts set up for my personal, charitable foundation, and trust business... all this information consistent, across the board. The branch manager of the bank serving my personal, foundation, and trust business accounts has joined conference calls where verification of information has been required, and spoke with me a few minutes ago stating that had I added him to a conference call, he would be happy to provide US Tactical Supply with the verification necessary or needed; the bank's fraud department has two- or three-step verification processes that have allowed me, as an airline pilot traveling worldwide, to conduct business from anywhere in the world with any legitimate, verifiable business in the world -- with the one possible exception of US Tactical Supply. So I asked my personal banker (branch manager) to call this individual to see if we could work something out: he was hung up on. My attorney contacted US Tactical Supply to see if we could get the name and contact information of the owner of US Tactical Supply so that we could work out the problem. Why? He's my training partner spotter. He was hung up on. Someone should tell this individual that just because we use computers in business doesn't mean we should think like one. Either that, or maybe they've outlawed common sense, courtesy, and/or reasonability in Idaho.

The products here fucking suck. I bought a vape pen there a week ago and the fucking thing burnt…read moreout on me already don't fucking buy shit here. The people are shitty there and all they're gonna do is rip you off.

Very friendly and knowledgeable staff. They made sure to give me a full demonstration of the item I…read morepurchased. They also have a great selection of product.

I can't say enough about the wonderful service I got here. They fixed my old Kadet wall heater…read moreeasily and inexpensively. And every other place I tried just wanted to sell me a new one! It's great to have a place in Spokane that still knows how to repair things. In this throw-away world we live in now, BL Best is a treasure.

Stumbled upon BL Best during a recent antique machine restoration. I cannot express the…read moreappreciation I have for the helpful staff, Brian, Jimmy and Bradley bent over backwards to get my old lathe up and running. They set me up with a great motor that the big boss spent 45 minutes rewiring for 230 volt and when this old gem got the signal it hummed like a Swiss watch. Best customer service I've experienced in a very long time. These guys have everything you could need and more importantly they have the experience to apply the proper equipment in a variety of situations. Thank you BL Best!