went in for bow rosin. owner was helpful to me but more interestingly was extremely helpful to the…read moreteenager with a broken saxophone before me. he went out of his way to try and make an easy fix. when it was apparent there were more issues due to neglect he worked with the kids schedule to get the job completed before his recital. while i was only there for rosin i got to see a great interaction that tells me a lot about how they do business

Excellent service. Very knowledgeable on instruments and great prices. They helped set my daughter…read moreup to rent a violin and we are very pleased with their service. It was worth the drive. Going to rent a saxophone for my son next. I grew up playing the flute and going into the store and talking with the ladies brought back the excitement to join a flute group. They have many fun activities in their store to get kids excited about music. Very pleased and will continue to go to their store for any musical needs.

Jay is extremely knowledgeable. I've never had a bad experience here for myself, my children or my…read morestudents. Wonderful selection of instruments and supplies!

We bought a bass for my son, and had a very positive experience. Everyone was friendly,…read moreknowledgeable, and fellow musicians. It is owned by a luthier, and super professional. My son is in love with his bass!

Answering the question to "What could improve? I've spent a…read morelot of $$$ at Guitar Centers over the years, but I'm very disappointed in my experience at the Spokane store. There were two employees at the front counter when we came in. They didn't look up, didn't great us. We wandered around the store for about 10 minutes trying to find what we came in for, before an employee on his way to somewhere else casually greeted us as he walked by. I had just found one of my items. Then I had questions about trying to find The proper springs for my Hoffner B-Bass guitar. At that time, the only person around was at the front desk. He knew absolutely nothing about bass guitar strings-or Hoffners. And when he didn't know the answer, he told me that "Any of the strings would work"! This was completely unacceptable! Going to buy them from Strings By Mail and won't be visiting this location again.

listen, I agree that selling your gear or buying your gear through a third-party is never great…read more But try selling your stuff on Facebook, eBay or reverb . Com. People to stuff you every single day. These are good employees great and just happy people that are willing to sell you store provides. I started taking brace lessons and my instructor.Lyndon weeks is awesome. Great dude with a great professional background overall just a good place to go practice for a few minutes. Look at sales and just enjoy time with like-minded people.

Steve was kind enough to help me out with my questions about repairing my son's wiring on his bass…read moreguitar. I live in a remote area at least 4 hours away from him but he was willing to help me by listening to my description(which I'm sure wasn't too great-ha!). After sending him a couple of pics, he figured it out and called me back with I needed to do. I would gladly recommend him and the shop to anyone and I know that next time we're up in the Spokane area, we are definitely stopping in to thank him and check out what's in his inventory! Adam

We went in to this guitar shop eagerly looking for a new acoustic guitar. As a supporter of local,…read morefamily-owned businesses, we were very excited to check out this shop. Unfortunately, we had an appalling experience with the owner. When my spouse was tuning one of the guitars on display, not realizing it was a baritone guitar, one of the strings broke. He notified the owner and apologized for the broken string. The first thing he said was "Are you going to buy me a new string?" Despite the other employee stating that they should have placed a sign above the baritone guitar, the owner started angrily typing on the store computer and then he rudely stated "I guess it is your lucky day because we do not have the string in store." We were speechless. I would have never expected such a threatening and aggressive interaction with the owner of a family-owned business. Nor one with the reputation of Finger Swagger. ....so much for a "mom and pop guitar shop". What a disappointing and disheartening afternoon.

Had to stop in the office visit yesterday. Played around with some of their selection. The service…read morewas still great. The cost of instruments there can't be expensive.

I made an online purchase from Hoffman in Spokane Wa. The item was listed as in excellent…read morecondition. I received a very defective item so I e mailed and called to resolve the issue. Hoffman only offered a " partial " refund, making me pay $100 for the shipping. $100 to receive and return a defective item. I would never do business like this or with Hoffman again. After looking further at the transaction I noticed the item sent was different than the item advertised. I will be contacting my Better Business Bureau.

I went this morning looking for an empty box to ship an electric piano to my brother. Told the…read moregentleman behind the front desk what I what I was looking for and without hesitating he helped me. Didnt act bothered in fact he went out of his way to help me. He got me an empty box, simple. If he was that helpful and I wasnt there to buy anything I have to believe he would be a good person to buy an instrument or whatever they have to sell. Very positive experience, rare nowadays. Dave

Nice try, you had my gear for many months AND I provided ALL of the replacement electronics which…read moreyou also did not return to me. I am considering small-claims court for this. You have an opportunity to correct this matter and possibly receive future business from me, otherwise I will tell all my musical associates to avoid NW Music as well as pursue other legal remedies.