You know, I had hopes for this little start-up. Medium-market idea to fly direct from small "ish" airports, avoiding the infurating hub system in the US. But, let's face it: domestic flying is just unreliable. It sucks. Who cares if you pay $200 bucks less a ticket if you're stuck in central, eastern Florida for THREE (days). What does that cost ya? I'm not even addressing waiting in line after line to be wedged into a hot, uncomfortable seat for "x" hours. I'm not going to get into that. Well, Avelo made an effort but its model is not tenable; it's not workable; it's not reasonable. And, they can't communicate it. When your fight's delayed, delayed, and delayed again, and they don't contact you?! And then they won't be flying on that route for another three days?! Avoid flying--and avoid flying Avelo, unless you want to take the chance of losing three days of your life to limbo without a clue of what to do. Or, who knows what else? read more

Avelo airlines is a JOKE! I received an email stating that my flight was delayed an hour and would be leaving at 7:10pm instead of 6:00pm leaving out of Raleigh NC and flying to Wilmington De.....I arrived at RDU Airport at 5:40 only to find noone at the check-in booth and then receiving a phone call informing me that my flight is already on the runway and I will not be able to board! Called customer service and was given the runaround and informed me that the only thing they could do is put me on the next plane they had flying out to Delaware 4 days later and that's when I lost it! This company showed no remorse or accountability for their negligence. I will not fly this cheap frills airlines ever again! Horrible! Horrible! Horrible! read more

Our flight was scheduled for 4:40. We arrived at the check-in counter at 3:50. The woman behind the counter stated we were not able to check our bags because the window had closed. My husband proceeded to look on the website, which stated very clearly we are able to check our bags begining 2 hours prior to the flight up until 40 minutes before the flight. The woman refused to let us proceed, even though we already paid for check bags, and single handedly ruined our family reunion. read more

Customer service fixed issue. Wouldnt let me delete the review so re write with my other encounter.

This Airline is horrible. From Tucson,Az to Burbank they tell you to be there 2 hours ahead but they don't open the lobby so you sit outside and they don't open until 15 minutes before flight. The flight was then an hour late leaving and because I had a purse and a backpack they charged me 38 for an extra carry on. Now coming home Burbank to Tucson is 3 hours behind schedule with no explanation. Let's see what time it actually lands. read more

Although avelo is a great value and flew with them a few times I recently had a very bad experience with avelo.Upon arriving at Tweed New Haven my checked bag was not brought in.I made security aware of this.He then called avelo baggage handlers and almost immediately my bag appeared with two handlers walking across tarmac.When I took my bag I realized zipper to expand bag was undone.Upon arriving home I opened my bag and noticed my wife's medical marijuana was missing.When notifying avelo I was told to file a report.After filing report I was told an investigation revealed it was not avelos responsibility.When I sent another email I asked if security camera footage was watched.No response.Another e was sent by me asking if avelo was not responsible for its employees who was.Again no answer.I guess that's the price you pay for flying avelo low rates.BEWARE. read more

DON'T DO IT! Worst flight experience ever. This 'boutique' airline apparently doesn't have the crew or planes to deal with 'maintenance issues'. Our 12:20 pm flight from Bozeman to Burbank finally arrived in Bozeman at 9:30 pm, we boarded, and sat on the tarmac for an hour. That means we were at the Bozeman airport for over 12 hours. The person at the gate has zero info. Customers must call customer service and wait on hold for any info, and even that info is unhelpful...basically what you can find on-line. No offers to get hotel, pay for food, or assistance options for getting to destination. This 'inexpensive' flight - which wasn't all that inexpensive - was absolutely not worth it. read more

would give 0 if possible. by far the worst airline experience of my life. Severely delayed flight. They lost my luggage ON A DIRECT FLIGHT. there was no one to ask what happened to our luggage b/c out flight was so delayed and there were no customer service people available to ask at the airport or on the phone. My wife, 2 year old son and I were left standing not knowing what was going on with our luggage. called customer 'service' the next day. Was on hold for over 4 hours trying to figure out what happened. Was hung up on twice. never did get an answer as to what happened. My wife had very necessary medicine in that luggage. She was incredibly sick for most of our vacation. we spent the first day we were supposed to be a Disney buying the things that Avelo lost for us. not to mention this strapped is for cash for the rest of our trip. the next 3 days my wife was too sick to even leave our room. our family vacation to Disney was absolutely ruined by their ineptitude. I have never been so upset. you couldn't pay me to fly with these fools again. don't waste your money. more importantly, don't waste your time. read more

0 stars. My daughter was scheduled to fly down on Tuesday the 18th of April from Eureka to Burbank. They emailed us the Saturday before that the flight was moved to Sunday the 16th. Unfortunately we did not read the email in time. We had to scramble to find her another flight because we have a family wedding. Last minute had to pay $350 for another ticket. Their response? Oh here's your original $99 back. Read the contract, we're allowed to change the date and time of the flight read more

Sure the tickets are cheap but they randomly changed our flight to an entire day earlier than planned causing us to have to take a day off of work, pay an additional day at our airbnb, and pay for extra luggage. They basically told us "too bad". At this rate we would have paid less to fly on a normal airline. read more

Always late, always canceling, they lose luggage, their customer service is non existent. Even when it's their screw-up they will only give you credit on their airline- no credit to your charge card. Who wants to use them again after a terrible experience??? read more

Tried Avelo for the first time, and I must say Avelo made a very bad first impression. As we speak, I am four hours into my delayed flight which was supposed to depart at 1:40 and I have over two hours to go. I will not be surprised if the flight gets canceled entirely. Big FAIL. In response, Avelo is providing a 50.00 travel voucher and giving us pizza and water. read more

Just flew Avelo for the first time. I was a little skeptical when I booked my flight but I'd like to say no need to hesitate people! The pilot and staff were amazing, seats were bigger and comfortable and flight was smooth. The first leg of my flight was on another airline which I will not name (U.A) and it was a tight, uncomfortable flight with a 3 hour delay which they are known for. Dont mess with the more pricey flights, fly Avelo your wont be disappointed. I gave a 4 star only because you have to bring your own drinks and snacks on board. Otherwise they are 5 star ! read more

Flight attendants Anthony and Myoni on 9/28/21 from Tedding to Burbank were rude; actually they were more like drill sergeants with all their petty rules and directions making the flight unpleasant. read more

If I can give them 0 star I will, but I can't because it was necessary to write this review. They changed my trip from 0ne day to the next one and they didn't give me a reimbursement. I have experienced bad customer service over the phone. They ruined my visit with my kiddos to Walt Disney World after I bought four tickets and after I paid the hotel and the rent for my car. Everything was a disaster running at the very last minute calling the hotel and the rental car to inform my family and I will be there the next day and asking for reimbursement. read more

Avoid this airline like the plague. Utterly disorganized. We were over an hour late because they didn't have adequate staffing to check people in and manage the boarding process. And the staff they do have was surly, unintelligent and rude. They have no way to get a boarding pass online so you are forced to go through checkin, even if you don't have bags. There is no way for your family to track flight progress online. Just avoid. It was chaos. The $50 I saved was not worth it. Pick Southwest, United or American. read more

This was my first time flying with Avelo (Burbank to Ft. Collins) and it was great! Especially considering how little the tickets cost, I have nothing bad to say. I was expecting the worst, based on some o these reviews, and was just pleasantly surprised. read more

Customer service representative said I would be able to switch from carry on to bag checked with no additional charge and I was fought with at the Burbank airport to Boise with the attendant at the bag check in. She tried to charge me an additional 145.00 dollars and I had to do the math for her which ended up being 45.00 dollars. I shouldn't have paid nothing per customer service. One bag was 3 pounds over and I was told it would be an additional 100.00 dollars why wouldn't it be equivalent to another bag. Stay away from this airline if possible. Employees are sketchy and I wonder what kind of shortcuts they take on maintenance ‍ read more

I just flew Avelo for the first time. On time. Courteous. Clean. Spacious enough (same as big name carriers). Lower cost. Faster (direct). Easy. I love it. Keep it up! read more

Recently flew Avelo from Wilmington, Delaware to Wilmington, NC. When booking my tickets I paid for one checked bag each way. I checked my suitcase at the airport in Wilmington, DE and nothing was said. When returning home, I checked my bag at Wilmington, NC and was told they needed my credit card and I would be charged $65. With little time to argue before my flight departure, I provided a card. When I returned home, I contacted the customer service (via email) to dispute the charge. I also checked my Visa on line and found I was charged an additional $60 in Wilmington, Delaware as well without being told. Essentially double billed for baggage each way. They finally conceded to refund one of the double billings ($60). BEWARE OF WHAT THEY ADD TO YOUR CREDIT CARD! read more

Flew with Avelo for the first time this month from Pasco to Burbank. They're a no frills airline with cheap tickets, cheap checked bags ($10), and wonderful service! Easy flights, comfortable seats that aren't overly cushioned, but had great lumbar and leg room. I would definitely fly Avelo again for those short nonstop flights! read more

Flying out of Santa rosa, tiny airport only 1 terminal with 3 airlines. The TSA line wrapped around the inside of the building past the ticketing agent. No announcement for boarding was ever made and they closed the door 15 minutes early and said the pilot said he's leaving without his paying customers. We could see the plane 30' from the door with the the stairs still attached and we were denied entry. They only fly ever 2 days so now I lost 2 nights of pre paid hotel rooms. I fly all over the world and this was the worst customer service experience I've ever had read more

Never again. They are well below par and they charged me $50 for the same bag I brought with me a week ago. no in flight wifi , no drink , just a bunch of nasty employees. read more

They sent me a promotional code for 50% off. It only took 9 dollars off. That is not 50%.. I call customer service and they were rude. They the could not help me because that what the system takes off. I was not allowed to speak to a supervisor. She suggested I email, it could take a week for them to get back to me.. read more

I bought the 1st flight out on Avelo at 3:30pm for a 6:30 flight, it was the first flight out since my dad went to the hospital and they had no other flights until end of the week Wilmington NC, I got there 40 minutes early but was told I was not in time and would not make it through security in time. There was literally no one in front of me, they would not let me on the plane and now my mother has to stay at home alone while my father is in ICU at the hospital. They would not even refund me my money so I could go elsewhere to buy a ticket. CHEAP is the right word for these folks. I had no bags to check, and at Tweed airport I was 20 yards from security and the gate to the plane. Thanks to Mallory who would not let me in. read more

So Avelo cancels the Mesa to Burbank route because it didn't meet their expectations. But they add St. George Utah, Provo Utah, Las Vegas and some Eastern cities. Do they go honestly think these will meet all their expectations. I doubt it! Be wary of this airline when booking a flight. Here today gone tomorrow!!! read more

Incoming plane unable to land due to low clouds. Kudos to Avelo ground crew in New Haven. Quickly pulled a parked aircraft from across the tarmac. Loaded passengers using front and rear doors. Arrived MYR on time despite diverted equipment. read more

Flew from Eugene, OR to Burbank, CA. Flight was smooth and about 1.5 hours long. Airline does not offer refreshments, but with such a short flight, I wasn't worried about it. Great experience overall! read more

Absolutely terrible experience with this airline. Very unprofessional delays over 6 hours on both flights is ridiculous. Cheap flights but not worth it read more

Avoid this company like the plague. They sent me a ticket for the wrong date, charged me a change fee, and won't let me check in online. You would be better off hitchhiking read more

So, I bought a couple of reservations on Avelo when they first started up thinking may not be the best but the tickets were cheap. It came down to the week of the trip and I was double checking the reservation and saw a different date than what I originally scheduled. I was now scheduled to come back a day earlier. I searched my email to see if they even tried to inform me of the change and could not find anything. I then searched to make sure the dates were right and my emails confirmed that the original return flight was Tuesday and not Monday. I could have been stuck finding another airline to fly back if I did not notice. The whole reason for the two stars is because it was fairly easy to get the money back after I told them the new schedule would not work and they asked what I wanted to do. Unfortunately, their new fairs seem to be about inline with Southwest so I do not really see a point to fly them and I was hoping that the Ogden airport would grow. read more

After 3 flights with Avelo I think I am done. Every single trip to and from New Haven and Sarasota has been delayed at the last minute. All 3 times. Two hours before, just when I arrive at the airport the flight gets delayed. Once happens, every time is unacceptable. Otherwise the planes were clean, staff super friendly, and flights smooth. read more

BOTH my flight to and from my destination were late. the first one was delayed 2 hours for no reason and my flight on the way home just didn't board for an hour and they didn't even address it. AND not to mention they LOST MY BAG. when i called, they didn't even answer until 24 hours later and the man on the phone was RUDE AS HELL. he was sassy and disrespectful, AND they wont deliver my bag. AND won't give a refund. i payed 50 dollars to have my bag put on the plane and not only are they "not responsible for returning it" even though its not my fault in any way, AND i'm not getting a refund. read more

I feel for these people who had 1 star experiences, because mine was fantastic. I flew from Eugene to Burbank and back, absolutely zero complaints. Staff was super friendly, plane was clean, service was great, flight was on time. I'm excited to have a great discount airline to shuttle me to LA after moving to Oregon, now I can go see my friends on last minute notice because it won't be $300+. Pro tip, you can bring a small overnight bag/backpack for free, so as long as you can squeeze your items in one of those, no extra carry on fees! read more

This is for my experience only. Arrive at Burbank no later than 2 hours before departure if you're checking bags. It was excellent in all categories. Landings were fine. Snacks excellent as well. Staff very accomodating and friendly. Ticket agent should point toward terminal B after checking bag so there is no confusion because terminal A is closer to the ticket agent and it's confusing. read more

terrible!!!!!! chase people around the check the size of their personal items. personal items size is much smaller than all other!!! The wait area is tooo small and crowded!!! Never again. Baggage rip off!!! read more

Just pay the extra money and fly a different airline. It is NOT worth the "savings" when it's possible you may never get to your destination! Had a 7:30am flight today out of New Haven to West Palm Beach. As we were departing and taxing to the runway, apparently the pilot DROVE THE PLANE OFF THE RUNWAY AND GOT THE PLANE STUCK IN MUD. Yes, a commercial air pilot can't even drive our plane correctly while taxing, nevermind in the air! Made us get off the plane, then ZERO communication until hours later that our flight is cancelled and no other communication on options. We visit CT frequently from FL and have friends/family come down frequently and will forever remind everyone (including myself) that it's just better to always fly Jet Blue and spend the extra money. read more

I couldn't be more thrilled with Avelo Airlines. Everything about them is awesome and life-changing for a travel enthusiast based in LA. The 737;s are clean, fresh, delightful - just to take a regular sized plane to tiny destinations is a thrill; the staff are super friendly, youthful & vibrant; they give you butter cookies & spectacularly, fly to amazing National Park getaway-destinations all over the west coast for an affordable price. It's truly lifechanging for me. Security is absurdly easy at Burbank and my flight to Arcata was perfect - a 1 hour flight vs. a 12 - 15 hour drive: YES please. I hope they stick around forever because they are changing the face of travel. Throwback to PSA (old school California awesomeness). Please spread the news about this incredible airline. read more

I'd give minus stars if I could. buckeye Avelo customer service IS THE WORST! Impossible to contact. During a flight delay, I tried talking to a real Avelo counter person who said she couldn't help me. I spent 2 hours on hold waiting for a customer service person only to hang up because it timed out. I was offered to leave my number for a call back but it was full. I missed my connecting flight when they gave me the wrong gate number and the next flight out was 4 days away. I wrote 2 emails a month ago only to get a message now saying they are working on it. read more

After being skeptical of booking my flights with Avelo from reviews I read online, I am BEYOND pleasantly surprised to say that Avelo Airlines was an incredible experience from Check-In to Landing. The vestibule was spectacularly clean and comfortable as well as incredibly kind staff. Highly recommend booking with Avelo, you won't be disappointed. read more