This is my account since switching to Adriana's Insurance from Bristol West…read more So, I was involved in a vehicle accident at the time that I had Bristol West' motor vehicle Insurance. Although I was paid up in full at the time of the accident, Bristol West denied that I was paid and therefore claimed that I had no insurance. My license was suspended and I was forced to pay for an SR22 as well as paying higher insurance rates as a direct consequence of this mishap. After researching Bristol West, I found that Bristol does this to many of their clients. "AFTER SWITCHING TO ADRIANA'S" So, I switched to Adriana's and I am so ESTATIC that I did. For one, I absolutely and give thanks to my agent, "KARYME". She works in the Escondido location. One look around and you can tell that she is in high demand as an agent, and I can absolutely see why. She is just incredible. Our insurance plan was supposed to end up being more expensive but is was actually lowered. Its about 20.00 CHEAPER now than it was before switching. And this is after having to pay for both insurance, and an SR22 policy on myself, together. All the while, still retaining the same insurance plan and amount of coverage. I feel genuinly SAFE and SECURE with my agent karyme and with Adriana's in whole. As long as she's my agent I will never switch to another insurance company again. Which is a HUGE DEAL to me. It's nice knowing that your back is really covered in times like these. Switching to Adriana's feels like a breath of fresh air. Not only did Karyme really know her material, she also genuinely goes out on a limb to save you money. Not only that but to me the best part is that she she is very personable. She truly cares. She really makes you feel welcome, as if you were a friend that she's known for decades. She makes you feel like less of a client and more like family. I don't know about other people's experiences with other agents, but I can say that my experience, with my agent, in this company has been nothing short of phenomenal in every area. If you're in the Escondido area and need insurance then I'd absolutely head to Adriana's and ask for Karyme. And if you see this, thank you for making this part of my life easier and secure.

If you want to pay extra for someone to help you with you car ins get it if you want to pay extra…read morefor any changes in you car ins get it if you want to get extra charge for add in a car or changing a car get them they charge you for everything here I won't recommend it customer service is ok bt not the service

My husband and I walk in and we weren't greeted in or told us to have a seat. The 2 ladies were…read morevery rude and unprofessional.And not to say the person that attended us didn't know what she was doing. It's sad being with this insurance company for a long time.

Very unprofessional everytime me and my husband went the girls that work there had the worst…read moreattitude like if they didn't work . The whole service with insurance is horrible. I wouldn't recommend them at all ! And the girls working at this location you need to work on your customer service because it's trash !

Good afternoon! I…read morejust wanted to take the time to reach out and thank Shane for all his help while switching over from my current plan at AAA. I was on a 9 month account set-up and it doesn't renew until April. I've been shopping around for better coverage during this time prior to renewing my membership and Freeway Insurance offered an amazing deal I couldn't pass up! Although the opening payment cost was a bit pricey, Shane, was super helpful and detailed in explaining the step by step one time payment cost for opening the new account and all my worry melted away. Thank you for being so patient and understanding while answering my million-and-one questions and a pleasure to work with while ensuring all my costs are taken care of!

Avoid at costs, a-scam operation. They quoted me a low fee. But didn't disclose the "brokers fee"…read more They helped themselves to my bank account and withdrew an extra $175. I called to cancel and Freeway said I could cancel, but they're keeping the money. Crooks!

They are always very nice here Esmeralda is so polite and helpful and tries to get you the best…read moreprices for you.Never tries to rush you out.

This review is LONG overdue…read more Screw the DMV, you need to go here and see Esmeralda for her registration services. She is a literal angel. I was a ball of stress that day because my car had gotten towed & she was extremely kind and helped me renew my car registration and answered any/all questions I had. I had to get my car out of the tow yard by 4p otherwise they'd keep it overnight and charge me another $100+ so rather than wasting my entire day waiting at the DMV, Esme helped me within 20 min and I was able to get my car out shortly after. I've moved since all this happened so I'll be going back to see her to get my address changed and what not. I basically don't need the DMV anymore because of her!

I rarely leave negative reviews, but my experience with American Tri-Star Insurance Services has…read morebeen frustrating beyond belief. Initially, I had a great agent who was responsive and helpful, but after he left the company, the quality of service took a sharp decline. For months, I have been trying to obtain basic documentation and loss runs necessary to secure coverage elsewhere. Instead, I've received nothing but delays, excuses, and vague responses. Despite multiple attempts to escalate the issue, both VP and CEO have consistently given me the runaround, offering no solutions or meaningful follow-up. This level of unprofessionalism and lack of accountability is completely unacceptable, especially in an industry where timely communication and documentation are critical. I would caution anyone considering this company. If you ever need to transition coverage or require support beyond the bare minimum, you may find yourself in the same nightmare scenario. I needed to renew my business umbrella coverage and I reached out to the VP to assist me with this and, long story short, my insurance expired and he didn't care to reach back out to me until I started looking around for coverage elsewhere. Hopefully I will get the loss/runs reports I'm missing soon- I have sent 3 emails requesting them and no reports yet.

Best Car Insurance Agents I've ever encountered. Have been using them for years. Extremely helpful!…read more My personal experience with Josh Quintero has been invaluable. He has helped me so much during the years. It may sound funny but I truly value the relationship with my car insurance agent! He truly cares and always puts my needs first. I highly recommend his services, I'm sure he will better your life like he has mine!

I've been here a few times. And it's not a place I'd typically recommend. The staff can be friendly…read moreonce they're helping you. But in the meanwhile be ready to wait. There's always only one staff person to help you and if they're busy with someone it's going to be a while. And when you walk in, you aren't met with a greeting or a simple "we'll be with you in a moment" or any sort of acknowledgement. I think the staff needs to be trained in customer service on knowing what to do when a client steps into the building. And please please hire more people. You need to have at least two people working the front desk. From the time I sat I saw people walk away because the wait time was unreasonable. Took me 1 hr to be attended to.

From the owner: The Altra Insurance Services, Inc. team brings years of experience in the insurance industry. Our…read moreclients benefit from our expertise and experience in all areas of insurance including, Auto, Motorcycle, Homeowners, Commercial, Health, Renters and Bonds.

If there was an option for 0 stars I will choose that one. They increase your insurance everything…read morethey can without a reasonable reason and they don't I crease 10-20 dlls they Increase 60-100 dlls with the excuse of its a general increase in car insurances. Avoid their scam.

For five years it was my pleasure to work with Pedro as my Agent, unfortunately I had to sever that…read morerelationship as somehow he lost his senses and thought it was a good idea to call me, his customer a liar... and then became very rude and took offense when I became offended at his accusation. I'm so happy to have found another State Farm Agent in the new city that I reside in, and I appreciate her service, expertise and professionalism.

Terrible insurance broker . Employee Giovani Gives out your…read morepersonal information . After taking your deposit for a policy then they give you bad news that they aren't accepting in the moment.

The owner is very rude. This broker charges a cancellation fee when you change insurances. Don't…read moreuse this company they are a headache!

I have my house and car insured under this agency. The customer service is terrific and the prices…read moreare very reasonable. Annie is always available to help. I strongly recommend this agency.

The most helpful agent I have ever come across and use for my health, workers comp, general…read moreliability for my business across the street.