There is really nothing to say....Submitted a matience. request...And was taken care of ....The…read morematience people here are fast freindly...they get the job done period!,,,Hector took care of. The promblem ..Two Thumbs up..

I wanted to update my review for The Crossings of Chino Hills. They have made improvements and…read moreaddressed issues from the past, which I appreciate. Loren at the leasing office has been especially helpful she listens to concerns and works with you to resolve them. Overall, a much better experience. Thank you Loren

I have stayed with Avalon in their other locations as well. This Chino Hills facility is great from…read morethe location to the employees. Ariana in the leasing office is very helpful and courteous with a bright personality that's helped me all throughout living here. The maintenance manager Bryan is always friendly and willing to go out of his way to help you out. The neighborhood is very quiet and no shady people walking around. Everyone I've run into has been very friendly. It's a huge difference coming from Huntington Beach which is saying a lot. Has a lot of variety of restaurants to explore that's reasonably close by with the fwy a mile away. Definitely recommend this place.

Lived here for 5 years but unfortunately got priced out as the renewals kept increasing by a lot…read moreevery year. Great community to live in; family and pet friendly. The maintenance staff here are top notch which sets them apart from other communities. Would not hesitate to move back here if pricing ever cools back down.

I have lived in apartment homes and townhomes my whole life, and never have I come across a team or…read morea gentleman who introduced us to this place, as worthy of this review before. Upon walking into the front of the property I could tell the Santa Barbara cares not only for its look but its name, I read the reviews online expecting a normal intro, but no... these guys went above and beyond to make sure the transition from our old place to our new was exceptionally easy and smooth as well as fun and exciting. We initially met Mason who jumped leaps and bounds to show us tons of different units in the sweltering sun on a weekend after hours and took his time to answer each and every barrage of question line ups we had, gave us all the insight as how to apply or what we needed to ensure a successful application and win of one of the homes as well as filled us with confidence in his and the teams staff. Mason was extraordinarily kind and helpful throughout the process yet also treated my wife and I with the upmost respect and awesome banter and laughter throughout each tour. The guy needs a raise. Stat. This gentleman could definitely sell ice to an Eskimo, however, picking through the weeds, Mason went out of his way to make the process of picking a home fun and thrilling and even took the time to answer some misc. questions I had after hours whilst applying. Genuinely impressed. The other members of the staff Elissa (may have spelled it wrong) and Esteban were also involved with the I've in and they were absolutely stellar. Everything we needed they were within arms reach at any moment and gave us tons of support through navigating our wedding, the baby, and the move? We had our hands tied. The Santa Barbara chino hills staff members are seriously top notch and I have nothing but grand things to say. I don't trust some of the negative reviews on here. These guys kick major a**. If I could hire them on my sales team for construction I would in a heart beat. As for the maintenance they seem to have an army, and I met all of them pretty quickly so I didn't quite catch a name. But the fellow I walked through and inspected with was also phenomenal and I could tell that him and his team took the upmost pride and care about keeping the place looking fresh and clean. I seriously have no complaints. Every team member was more than pleasant to talk with and gave us ful confidence in our new residency here. We were looking to move out of California till we found this spot. We will definitely be calling it home for quite some time. Thank you to all the staff, if I forgot any names, forgive me, it's been a wild few weeks. If I could leave 10 stars I would. This is THE community to live in, in Chino Hills. And I've seen them ALL. None compare to the quality, effort and dedication to their renters and the property.

I want to recognize Stephen, one of the maintenance coordinators here. He is a knowledgeable…read moreprofessional and consistently does excellent work whenever I submit maintenance requests. Stephen takes the time to make sure things are done properly and with care. I truly appreciate his attention to detail, reliability, and the pride he takes in his work. A great maintenance professional makes a big difference in a community, and Stephen's professionalism and dedication are top-notch. I also appreciate his helpful advice, especially when he took the time to help me when I was in car accident. His recommendation for removing scratches from my car was very helpful. My overall experience has been outstanding.

GREAT FIRST IMPRESSION, DISAPPOINTING REALITY…read more.. I lived at Capriana for two months and want to give a fair, no-nonsense review of my experience -- the good and the bad, and why I ultimately decided to move. The Good: 1. The staff here is excellent. The ladies in the office were always friendly, professional, and did their best to accommodate me. Never once did I feel dismissed or brushed off. 2. Amenities are solid: decent gym, nice pool, dog park, (very small) food trucks, (way overpriced) Amazon package lockers (huge perk if you get deliveries often). 3. Everything is app-based -- even opening the main gate for guests or delivery drivers, which I thought was a really convenient feature. 4. The grounds are generally clean and there's always plenty of guest parking, which is rare in many complexes. 5. The Nova income verification system was fast and easy compared to other communities that required printing bank statements or tax returns. The Challenges: 1. Noise: I had the misfortune of moving into a first-floor unit below a very loud family. Their toddler was active late at night, and with wooden floors and thin soundproofing, I rarely got a full night of sleep. This is the biggest reason I left. If you choose a first-floor unit, just know that sound carries a lot. 2. Mixed tenant base: Management shared with me that a portion of units are reserved for Section 8 housing. While this may not matter to everyone, I personally would have appreciated knowing this upfront before signing, since it can affect the type of community experience you have. 3. Dog waste: Despite stations and bags provided, some residents did not clean up after their pets, which detracted from the overall cleanliness of the property. 4. Garage issues: My garage remote broke multiple times and each fix took several days. Frustrating, especially given the premium rent price. 5. Price vs. value: I was paying close to $3,000/month for a one-bedroom with little sunlight and ongoing noise problems. For me, the experience did not match the price point. To management's credit, they allowed me to break my lease early without penalty once it was clear the noise situation wasn't improving, and I appreciated that. Overall: Capriana is a beautiful property with great staff and amenities, but the thin walls, premium rent, and tenant mix made it a poor fit for me personally. Others may have a much better experience depending on their neighbors and unit choice, but I couldn't justify staying given the circumstances.

I really enjoy living here--it's peaceful and quiet. The leasing office staff are very friendly and…read morewelcoming, and maintenance responds quickly and fixes issues right away. The pool area and gym are always clean, and the property is very well maintained overall.

I just selected this location. I'm scheduled to move in next month. This property was exactly…read morewhat I was looking for. The professionalism of the staff and cleanliness of the property was the best I've seen during my search. I'm excited about my new home.

We've lived here for about six months now and it has been great…read more Between covid and travel nursing my husband and I have moved over 7 times since 2020. That being said, I've had my fair share of rental experiences, and customer service is single handledly the most important aspect of renting IMO. This team really delivers. Stephanie the Assistant Manager, Jonathan, and the rest of the service crew have all been genuinely friendly and easy to work with. I wish I knew everyone's names because they all deserve credit. Any time we've had a question or maintenance request, they've handled it quickly. The complex itself is well kept. The landscaping crew comes weekly, and the pools and gym are always clean and working properly. For my exercise people, the gym is small and does not have free weights, but it does have a decent selection of Life Fitness equipment so you can get a solid routine in. My favorite thing is the 1ft wading pool because my toddlers get to splash around all summer without me having a heart attack. I moved here from LA County and it feels astronomically safer in this area. I actually feel comfortable knowing my family is safe. Security rotates between this complex and the one around the corner, and the gates are locked all day Sunday and during the evenings the rest of the week. The tenants are a mix of students, single adults, and families, and everyone I have met has been respectful and quiet. We researched all the apartments in North Chino Hills and would pick this one over and over. They're spacious, in unit washer/dryer, quiet, family friendly, and an amazing team of employees. Overall, it has been a really awesome place for us to live.

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Poor communication after I sent in all my info and did not call me back when I tried to get hold of…read morethe leasing office. And led me on for a couple of weeks saying my application was great.

I have living in this community for many years, the environment is really good, the staff here are…read morevery nice, especially Raymond Verrette, who is always helpful and doing the request very fast.

Raymond (the maintenance technician) showed up with professionalism, thoughtfulness, and friendly…read moreservice. He went above and beyond to make sure he accomplished each request efficiently and accurately. He also took time to invite me to understand exactly what he completed and how things should get done. Plus, I'm a clean freak, and he respected my home by wearing shoe covers... without me even asking! As well as clean appearance overall. His whole presence commanded respect. I appreciate Raymond's service, and hope he receives the good recognition he deserves.

4 month update : I was loving it, until the people upstairs moved in , I mean, of course I knew…read moresomeone was going to eventually move in, but omg!!! Don't people know to be considerate of others anymore !????? They are beyond noisy, day and especially night time, I've already complained three times, but it's like, I don't want to be known as the renter that's alway complaining, so I don't know what else to do :(, and I work a lot l, so the times I'm home I love to just relax, and now I'm like OMG!!!! What's with all the stomping !!!! So idk about renewing anymore :( ... it was so nice and quiet ... wish people remembered they weren't the only ones that existed. Rent is too expensive to be dealing with all of that!!

I had an issue with my renewal, (mostly my fault) that required some interaction with the front…read moreoffice and decron. Office mgr.Krisal Y. at risk of Her getting "yelled" at, acted on behalf the company AND me. Her kindness and professionalism resulted the perfect outcome for me and Decron. THANK YOU! Krystal and your wonderful staff.

Everything went well! The staff were very welcoming especially Steve! Grateful to live at a lovely…read moreand quiet environment.

I applied for a one-bedroom here on 2/5/26 when it was listed at $2,303. After resolving a small…read morecollections item and waiting the required days to reapply, the same unit increased to $2,450. As of 2/27/26, it's now listed at $2,646 and still available -- top floor, no elevator, mind you. Pricing is system-driven, and the office indicated they do not intervene. It seems based on algorithms and timing rather than logic or market value. The unit I was interested in jumped $343 in 22 days. In my search across the Valley and Inland Empire, only Greystar properties are pricing this erratically. Sharing for transparency.

I was so blessed to meet Brandi and Leslie in leasing! I went to visit this hidden gem Somerset…read moreVillas with a friend whose daughter lives here. I'm not from the area I would highly recommend if you are looking!! I so happy to have made new friends at a quality community. Blessed to have angels in our midst:)

Such a lovely place to call home. We are a family of 3 currently renting a downstairs 2bd/1bth at…read moreSomerset Apartments. Julie & Brandi were incredibly helpful to us during the move in process. Pros - Staff is attentive and welcoming - Complex is gated and has security guards - Plenty of parking and 1 carport is included - Spacious layouts, well thought out floor plans - Washer dryer hookups (stackable only) - Downstairs units have a spacious patio with walls tall enough to offer privacy - Laundry facilities on site - Each apartment comes with a very cute gas fireplace, something I didn't see at any other apartment complex during our hunt - Water and trash included in rent - Easy access to garbage disposal - JACUZZI TUBS in the bathroom!!! Another pleasant surprise that I didn't see at any other complex - Very quiet and peaceful complex, neighbors are friendly but mostly keep to themselves - Grounds are beautifully maintained - Jack and Jill bathroom layout makes 1 bathroom very doable - Instant 60 freeway access, HUGE and underrated plus - Easy access to food and gasoline - Storage units available for rent on site Cons - All units have carpet (this might not be a con for everyone, I just prefer linoleum wood floors) - Storage space is limited to large closets - Apartments can be dark inside during the day depending on which direction your unit is facing - No play area for young children (though there are several great parks within a 5-10 minute drive) - There are no ceiling fans in the bedrooms and you will need to bring your own lamps for each room as there are no ceiling lights other than the lights and fan in the kitchen All in all I would highly recommend this apartment complex to anyone looking for a peaceful and comfortable place to live in Chino. You can tell the staff and management take pride in this community. Our experience here has been wonderful. For the price, it doesn't get much better than Somerset Apartments.