our dryer went out...put a work order..the issue was resolved the same day!..I give that two…read more up!!..Thankyou maitenence team..Excellant work.!!

I wanted to update my review for The Crossings of Chino Hills. They have made improvements and…read moreaddressed issues from the past, which I appreciate. Loren at the leasing office has been especially helpful she listens to concerns and works with you to resolve them. Overall, a much better experience. Thank you Loren

I have been a resident for on going 8 months and I will tell you, I love it here. I was a bit…read morehesitant at first considering how expensive it may be but I will tell you I don't regret it one bit it is well worth it. From the amazing amenities , to even the dog wash station and dog park we have for our pets, and not to mention our food trucks and cute fun activities the property will do around holidays it makes it exciting to live here. It is also so quiet and peaceful you can hear a pen drop on how quiet it is. But I will say one main reason why I love it here so much is because of the leasing office agents , and maintenance team. Veronica is the supervisor and I will tell you I appreciate her for helping every step of the way with any issue or concern I have ran into in the past she has been there to help. Hailee is also amazing and they both make me feel so comfortable with anything I may need help with. Maintenance is on site 24/7 recently I ran into an issue were I accidently left my garage remote in my car and closed my garage and had no access to my car the next morning, but sure enough maintenance was quick to help me and get me to work on time. I do plan on renewing my lease when the time comes because I don't think I will find the comfort I feel here and the support at another property. Thank you for making my home feel like home.

AVOID THIS PLACE AT ALL COST. CURRENT RESIDENT. I was going to wait to write this email out until…read morethe end of lease but it has gotten so bad, that every single day has been an issue. I wouldnt suggest this "community" to my worst enemy. I am not kidding when I say that we have experienced every worst nightmare that you could in a matter of 6 months. We stay out my parents in laws place half the month to avoid staying here. Multiple incidences have occured here starting with the most recent. (pictures below) I first started noticing the bug issues upon move in however over the course of the last few months, its gotten worse. Now we are finding dead cockroaches outside our doors but today we were welcomed with living ones within our apartment. Probably because the constant trash and baby diapers that are left outside out neighbors doors for days on end. Again look at the pictures below. The baby diapers were a problem from the very beginning as we inform management that our across the hall neighbor did this on a nightly rate. We let management know and this continued on for almost a month, we got luckly and their lease ended so we no longer had to deal with that. Our next issues is the cheap infrustruction these buildings are made out of. CONSTANT banging and stomping from our neighbors who we have written multipple formal complaints to management about. There replies are useless as nothing was done for over a month. Outside building gates that slam shut and squeak because the hinges are tampered with so residence don't have to use there app to unlock the door can be heard from 3 floors up. Finally we had a sit down with management and their solution was to contact the guest and provide padding for the chairs they drag across hard wood floors at 2am with. Yeah, that didnt work. On top of that we informed management that our upstairs neighbor (3rd floor) has some sort of treadmill or walking machine that she decides to use at all hours of the night especially 5am. RIGHT ABOVE OUR BEDROOM. After weeks of complaints, management finally decided to go visit the upstairs unit and let her know that treadmills were forbidden. Keep in mind the community gym is 15 steps away from the building. Next issue was parking. I am 100% disabled Veteran with Disability plates on my vehicle. Upon move in we provided the right documentation to show that handicap was premited. We were told that handicap parking was a first come first serve basis. Over the last couple months I proceeded to park in handicap time to time and have been HARASSED countless times. My vehicle was vandalized with a resident plastering a word documented note on my window using tape that to this day still has not come off. I have dash cam video evidence of residence approaching me and questioning why I am parking in handicap and I am forced to tell people my business when its non of theirs. I informed management and no reimbursement was offered for the vandalism that was done to my car. After multiple times of being harassed management decided the proper solution was to send an email regarding the "parking rules" which has done nothing as I am sitll being harassed to this day. On top of that our neighbors car got keyed from front to back. Again management has decided not to do anything. The patrol they say that roving around the complex has been seen 3 times since moving in back in March. How do I know this, my dash cam shows it.  The issues listed above are the MAIN ISSUES. A short list also includes, Fireworks being blown off at 2am in the morning. No accountability. Dogs off lease and no accountability of people picking up after their dogs. Next door neighbors constantly SLAMMING their doors at all hours of the day because the doors here are on spring hinges. Dogs being left inside their homes/balcony for hours and hours on end barking non stop. People parking along red curbs and blocking parking spots for hours on end.  Also this property has a no a smoking policy, however this places constantly smells like weed and people who do smoke, are allowed to walk 3 feet from the building to the side walk where management as set up smoking posts. Doesn't seem to stop people hiding near the dumpsters to smoke. See picture below. Again, no accountability and no action done from management at all. This place is an absolute nightmare. We asked to even break our lease because of terrible it is and they said "we could put it on the market and see what happens". We are counting down the days to get out of this terrible environment. We pay over $2500 a month to live here and to have to deal with these things on a daily occurance is nothing short of a nightmare. This complex also houses low income residence and that isnt surprising at all. Cops have been called multiple times to this property which I can only assume is from vandalism but at this point who knows.

We've been living in these apartments for almost a year now and I truly would recommend this place…read moreto anyone. Living in a well-maintained, gorgeous community with friendly staff that's always available is something I'm always grateful for. I'm especially thankful for Steve, the maintenance manager, whom I have appreciated since day 1 of us moving here. Steve has always been so kind, helpful, and attentive with any issues that come up. He's always working hard every time we see him around the community, and his hard work does not go unnoticed. Thank you, Steve, and all the staff for making our experience living here so wonderful!

I have lived in apartment homes and townhomes my whole life, and never have I come across a team or…read morea gentleman who introduced us to this place, as worthy of this review before. Upon walking into the front of the property I could tell the Santa Barbara cares not only for its look but its name, I read the reviews online expecting a normal intro, but no... these guys went above and beyond to make sure the transition from our old place to our new was exceptionally easy and smooth as well as fun and exciting. We initially met Mason who jumped leaps and bounds to show us tons of different units in the sweltering sun on a weekend after hours and took his time to answer each and every barrage of question line ups we had, gave us all the insight as how to apply or what we needed to ensure a successful application and win of one of the homes as well as filled us with confidence in his and the teams staff. Mason was extraordinarily kind and helpful throughout the process yet also treated my wife and I with the upmost respect and awesome banter and laughter throughout each tour. The guy needs a raise. Stat. This gentleman could definitely sell ice to an Eskimo, however, picking through the weeds, Mason went out of his way to make the process of picking a home fun and thrilling and even took the time to answer some misc. questions I had after hours whilst applying. Genuinely impressed. The other members of the staff Elissa (may have spelled it wrong) and Esteban were also involved with the I've in and they were absolutely stellar. Everything we needed they were within arms reach at any moment and gave us tons of support through navigating our wedding, the baby, and the move? We had our hands tied. The Santa Barbara chino hills staff members are seriously top notch and I have nothing but grand things to say. I don't trust some of the negative reviews on here. These guys kick major a**. If I could hire them on my sales team for construction I would in a heart beat. As for the maintenance they seem to have an army, and I met all of them pretty quickly so I didn't quite catch a name. But the fellow I walked through and inspected with was also phenomenal and I could tell that him and his team took the upmost pride and care about keeping the place looking fresh and clean. I seriously have no complaints. Every team member was more than pleasant to talk with and gave us ful confidence in our new residency here. We were looking to move out of California till we found this spot. We will definitely be calling it home for quite some time. Thank you to all the staff, if I forgot any names, forgive me, it's been a wild few weeks. If I could leave 10 stars I would. This is THE community to live in, in Chino Hills. And I've seen them ALL. None compare to the quality, effort and dedication to their renters and the property.

GREAT FIRST IMPRESSION, DISAPPOINTING REALITY…read more.. I lived at Capriana for two months and want to give a fair, no-nonsense review of my experience -- the good and the bad, and why I ultimately decided to move. The Good: 1. The staff here is excellent. The ladies in the office were always friendly, professional, and did their best to accommodate me. Never once did I feel dismissed or brushed off. 2. Amenities are solid: decent gym, nice pool, dog park, (very small) food trucks, (way overpriced) Amazon package lockers (huge perk if you get deliveries often). 3. Everything is app-based -- even opening the main gate for guests or delivery drivers, which I thought was a really convenient feature. 4. The grounds are generally clean and there's always plenty of guest parking, which is rare in many complexes. 5. The Nova income verification system was fast and easy compared to other communities that required printing bank statements or tax returns. The Challenges: 1. Noise: I had the misfortune of moving into a first-floor unit below a very loud family. Their toddler was active late at night, and with wooden floors and thin soundproofing, I rarely got a full night of sleep. This is the biggest reason I left. If you choose a first-floor unit, just know that sound carries a lot. 2. Mixed tenant base: Management shared with me that a portion of units are reserved for Section 8 housing. While this may not matter to everyone, I personally would have appreciated knowing this upfront before signing, since it can affect the type of community experience you have. 3. Dog waste: Despite stations and bags provided, some residents did not clean up after their pets, which detracted from the overall cleanliness of the property. 4. Garage issues: My garage remote broke multiple times and each fix took several days. Frustrating, especially given the premium rent price. 5. Price vs. value: I was paying close to $3,000/month for a one-bedroom with little sunlight and ongoing noise problems. For me, the experience did not match the price point. To management's credit, they allowed me to break my lease early without penalty once it was clear the noise situation wasn't improving, and I appreciated that. Overall: Capriana is a beautiful property with great staff and amenities, but the thin walls, premium rent, and tenant mix made it a poor fit for me personally. Others may have a much better experience depending on their neighbors and unit choice, but I couldn't justify staying given the circumstances.

I really enjoy living here--it's peaceful and quiet. The leasing office staff are very friendly and…read morewelcoming, and maintenance responds quickly and fixes issues right away. The pool area and gym are always clean, and the property is very well maintained overall.

We love our new apartment area is quiet and safe just what I looked to find in our living…read moreenvironment. Friendly staff and quick to answer any questions and maintenance and Stephanie is wonderful and very helpful and always available to talk with me.

We've lived here for about six months now and it has been great…read more Between covid and travel nursing my husband and I have moved over 7 times since 2020. That being said, I've had my fair share of rental experiences, and customer service is single handledly the most important aspect of renting IMO. This team really delivers. Stephanie the Assistant Manager, Jonathan, and the rest of the service crew have all been genuinely friendly and easy to work with. I wish I knew everyone's names because they all deserve credit. Any time we've had a question or maintenance request, they've handled it quickly. The complex itself is well kept. The landscaping crew comes weekly, and the pools and gym are always clean and working properly. For my exercise people, the gym is small and does not have free weights, but it does have a decent selection of Life Fitness equipment so you can get a solid routine in. My favorite thing is the 1ft wading pool because my toddlers get to splash around all summer without me having a heart attack. I moved here from LA County and it feels astronomically safer in this area. I actually feel comfortable knowing my family is safe. Security rotates between this complex and the one around the corner, and the gates are locked all day Sunday and during the evenings the rest of the week. The tenants are a mix of students, single adults, and families, and everyone I have met has been respectful and quiet. We researched all the apartments in North Chino Hills and would pick this one over and over. They're spacious, in unit washer/dryer, quiet, family friendly, and an amazing team of employees. Overall, it has been a really awesome place for us to live.

A place of home peace and protection, wonderful , good service, Thank you! To the staff especially,…read moreArnulfo Adam's service very really appreciated. With a lots of responsibility.thank you!

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Office staff Maria and salesperson were friendly and helpful. They accommodated a tour even without…read morean appointment.

Maintenence requests get fulfilled fast and thoroughly here. Never a need to call twice about the…read moresame issue once Raymond completes the order. I had an annual review scheduled yesterday (7/23/26), of which Raymond conducted professionally and respectfully (always wearing shoe coverings inside). I mentioned to him that I'd like to have the shower head looked at and to replace it with one I'd purchased. The next day (today), Raymond completed the request and filled the order. I appreciate that he takes the time to make sure my family and I feel well-informed and taken care of. Plus, he caringly shares quick fix-it tips or brief, uplifting stories about his parents or family; that adds an irreplaceable personal touch to the work. Making it feel like family, rather than just tenants. That's a special aspect in retaining residents/ business... rare to find thesedays!

I had an issue with my renewal, (mostly my fault) that required some interaction with the front…read moreoffice and decron. Office mgr.Krisal Y. at risk of Her getting "yelled" at, acted on behalf the company AND me. Her kindness and professionalism resulted the perfect outcome for me and Decron. THANK YOU! Krystal and your wonderful staff.

I strongly recommend prospective residents carefully consider how maintenance concerns and resident…read morecomplaints are handled before renting at The Reserve at Chino Hills. Our family has experienced intermittent leaking/water intrusion and visible water-related damage inside our unit. Water has appeared on the level below when upstairs showers are used. Because the leaking is intermittent, it may not always be actively occurring at a particular moment, which is exactly why we have continued requesting that the underlying cause be properly investigated. One of my biggest concerns is that maintenance requests have been closed without anyone coming into our unit to inspect the reported condition. I have also documented instances where the wording of maintenance requests displayed in the resident portal was later different from what I originally submitted. I have screenshots of my original submissions and what was subsequently displayed. I cannot speak to who made those changes or why, but residents should be aware of our experience. I strongly recommend taking screenshots of every maintenance request immediately after submitting it, including the full description, photographs, date, time, and status. We have continued trying to resolve these concerns through management and have also attempted to pursue communication and mediation. At this point, multiple attempts to obtain responses and meaningful resolution have gone unanswered. I cannot speak to why we are not receiving responses, but the lack of communication while unresolved maintenance concerns remain has been extremely concerning especially since the ones they have sent have clearly stated they aren't engineers or professionals regarding our current safety concerns being ignored. I have also submitted critical but truthful resident feedback for the community bulletin board that was not approved for publication. I cannot speak to the moderation criteria being used, but based on my experience, the community bulletin board may not reflect all concerns or negative experiences residents are attempting to share. After bringing that up management changed my post from denied to pending approval and we also have screen shots of those changes as well. !! We may have also observed maintenance adding cameras into empty units and pointing them towards other units occupied that is very concerning to all of our privacy here as residents. !! What concerns me most is the overall pattern we have personally experienced: intermittent water intrusion and visible damage, maintenance requests being closed without an in-unit inspection, documented changes to the wording displayed for submitted maintenance requests, unanswered attempts to resolve the matter, and critical resident posts not appearing on the community bulletin board. We have retained photographs, screenshots, maintenance records, emails, and other written communications documenting our experience. This review reflects our family's firsthand experience and the documentation we have retained. Other residents may have different experiences, but if you are considering renting here, I strongly recommend asking detailed questions about how unresolved maintenance issues, intermittent leaks, water intrusion, resident complaints, and escalation requests are handled. Document everything.

Had such a great experience working with Steve! He made the entire leasing process smooth, easy,…read moreand stress-free for us. He was extremely helpful, patient, and always made sure we understood everything along the way. We really appreciated how welcoming and genuine he was. If you're looking for an apartment, I highly recommend working with Steve! He made a process that can usually be overwhelming feel so easy. Thank you, Steve, for all your help!

I applied for a one-bedroom here on 2/5/26 when it was listed at $2,303. After resolving a small…read morecollections item and waiting the required days to reapply, the same unit increased to $2,450. As of 2/27/26, it's now listed at $2,646 and still available -- top floor, no elevator, mind you. Pricing is system-driven, and the office indicated they do not intervene. It seems based on algorithms and timing rather than logic or market value. The unit I was interested in jumped $343 in 22 days. In my search across the Valley and Inland Empire, only Greystar properties are pricing this erratically. Sharing for transparency.

I was so blessed to meet Brandi and Leslie in leasing! I went to visit this hidden gem Somerset…read moreVillas with a friend whose daughter lives here. I'm not from the area I would highly recommend if you are looking!! I so happy to have made new friends at a quality community. Blessed to have angels in our midst:)

Such a lovely place to call home. We are a family of 3 currently renting a downstairs 2bd/1bth at…read moreSomerset Apartments. Julie & Brandi were incredibly helpful to us during the move in process. Pros - Staff is attentive and welcoming - Complex is gated and has security guards - Plenty of parking and 1 carport is included - Spacious layouts, well thought out floor plans - Washer dryer hookups (stackable only) - Downstairs units have a spacious patio with walls tall enough to offer privacy - Laundry facilities on site - Each apartment comes with a very cute gas fireplace, something I didn't see at any other apartment complex during our hunt - Water and trash included in rent - Easy access to garbage disposal - JACUZZI TUBS in the bathroom!!! Another pleasant surprise that I didn't see at any other complex - Very quiet and peaceful complex, neighbors are friendly but mostly keep to themselves - Grounds are beautifully maintained - Jack and Jill bathroom layout makes 1 bathroom very doable - Instant 60 freeway access, HUGE and underrated plus - Easy access to food and gasoline - Storage units available for rent on site Cons - All units have carpet (this might not be a con for everyone, I just prefer linoleum wood floors) - Storage space is limited to large closets - Apartments can be dark inside during the day depending on which direction your unit is facing - No play area for young children (though there are several great parks within a 5-10 minute drive) - There are no ceiling fans in the bedrooms and you will need to bring your own lamps for each room as there are no ceiling lights other than the lights and fan in the kitchen All in all I would highly recommend this apartment complex to anyone looking for a peaceful and comfortable place to live in Chino. You can tell the staff and management take pride in this community. Our experience here has been wonderful. For the price, it doesn't get much better than Somerset Apartments.