Didn't finish floors, had to hire somebody to finish our stair case. Never showed up when…read morepromised, always late, never returned phone calls, etc. DO NOT use this individual.

Our flooring installation has been ongoing for two months now. The stairs were installed…read moreincorrectly and we still have not been able to get Brady McGill with McGill Hardwood Flooring to fix them. We have had to postpone our final inspection on our house multiple times due to this company and their lack of follow-thru. Multiple times we have been told that they will, "Be there tomorrow," yet no one ever shows.

I had a Vinyl Luxury Floor installed from Floors Plus in Nixa a few years ago and was very…read moreimpressed with the install. As time went on my floor did not look like it should have because dirt would get trapped in it without being able to scrub it out. I have animals and need an easy clean up floor due to heavy traffic with the dogs. I needed new carpet in the master bedroom so I revisited Rob and Scott at floors plus and they assured me the floor must have had a defect with the wear layers. They sent several people out to see the floor and contacted Shaw letting them know about the defect. This was during Covid and I know there was a lot of shortages with workers. With Rob's insistence, Shaw came through and Rob had my floor replaced. I don't believe any other company would have gone through great lengths to make sure this was fixed and floor replaced. This just reinforced my feeling that they are the best. My floor was a huge area spanning from kitchen, dining room through living room and hallway. Looks Great! Thank you to everyone at Floor's Plus! G. Wise

From the owner: We specialize in all flooring; hardwood, luxury vinyl plank, tile, and carpet. We create beautiful…read moreshowers as well! We make it easy with a simple 3 step process and we're fast. Get it done better & fast with Floors Plus! At Floors Plus we are a family owned and operated company. That truly care about our customers. Customer satisfaction is our number one goal.

Excellent service! My contractor reached out to them while we were shopping in Springfield. We…read moreeasily got in touch with someone who we were able to meet with and find what we needed. The product we sought came with options, so she gave us space to investigate them and make a final selection. We found the pricing for the flooring to be very competitive for the quality of the product. We found the employees who loaded our truck with the flooring to be very efficient and mindful in their task. We will be back for future flooring needs.

Within one month after installation, large pulls in the carpet started to form. Mouery's was…read morenotified and they went through the warranty process. The manufacturer approved to only have two of the four rooms (and staircase) carpet replaced due to defects. However, the other rooms carpet were from the same lot. So, the entire house needed to be replaced. The manufacturer sent a team out to analyze the carpet, and the team agreed the entire house needed to be replaced because the glue was defective and the strands were too short. However, the manufacturer ran their own tests and of course denied the claim. This has now been over 1.5 years and nothing has been done to actually fix the situation and there are hundreds of snags and pulls in the carpeting. For two people this seems quite extreme especially for nearly $10,000 worth of carpeting. While I recognize Mouery's tried to help, the customer is still the only one out thousands of dollars with an entire house full of defective carpet. So, once again the consumer is the only one who loses. When will companies actually do what they say they are going to do?