Had a great experience with an unfortunate circumstance where a wheelchair was needed temporarily…read more Service was prompt and helpful, prices were reasonable, pickup and drop-off were quick and easy. While I certainly hope I don't have a need for the medical equipment they provide, should the need arise they will absolutely be my first call.

Rented a wheelchair for a couple of days and found their service efficient…read more The wheelchairs was of good quality, lightweight, and useful to us.

My wife called Verus beforehand to check on how much CPAP supplies would cost. She asked the Verus…read moresales person to call our insurer to check on the deductible, copay, etc... The Verus person called back and said that Verus is "in-network" and that we would only have to pay around $40 for the equipment. Well, fast forward a few weeks and we get a bill from Verus for over $220. We checked with our insurer and it turns out that while we have met our "in-network" deductible, we still have a large "out of network" deductible. AND... Verus is out of network with our insurer. So my wife calls Verus, gets a 1st line representative who can't help, but who, after much badgering, allows my wife to speak to a supervisor. The supervisor, who it turns out works for AdaptHealth (which owns Verus), is very nice and finds in their records that their sales rep documented a $110 estimated cost for equipment after the earlier phone call with my wife. a few minutes on hold, the supervisor comes back and tells my wife that they will charge us $100 for the equipment. We take that small win and decide to use Sleepquest next time, as they are in-network with our insurer and it would have only cost us $20 for the same equipment.

Service was great for renewing CPAP supplies such as masks, filters and tubing as they would…read moreactively hound me until my supply order was placed quarterly. When ordering a new/replacement CPAP machine, the service and communication at Verus is an absolute nightmare! My doctor placed an order in early January, in mid- March I called for a status of the order and they said they needed the Drs order. My doctor faxed them the order for the second or third time but by mid-April I didn't receive my machine, no one knew anything about my order and there was still no communication to me about my order. My doctor reordered my machine again April 15th. Fresh start. This time I was determined to stay on top of the order. I called numerous times to check the status and was only successful once. In mid-May I was told by a gentleman that worked in the department where the machines are "set up" that I should receive my machine by end of the month May) and I would be contacted. So I waited then began calling again the second week of June however I have not been successful getting an answer in regard to the status of my order. Each call I am either transferred 3 to 5 times with no success or told they will email the department and someone will get back to me or both, which has NEVER happened. I have not received any communication regarding my CPAP machine and verified my contact info with them numerous times My doctor and I are very frustrated with the lack of service and communication therefore no longer wish to support this provider. I strongly recommend staying far away from them.

This is specifically for the pharmacy - the staff is extremely unhelpful and judgmental about what…read moremedications you're taking. I had my doctor send my Rx to this Publix and they called me and said "we don't carry this medication." I said "can you not order it for me?" They said "no, we won't." When I asked why not they said "we just won't." When I asked who the prescriber was on the Rx they got (because one of a few providers in the practice will send in the medication for me depending on who's in the office that day and I wanted to get it sent somewhere else) she said "well if you don't even know who prescribed it to you" and wouldn't tell me. Rude and completely unhelpful. I know for a fact they could easily order the medication I was prescribed and have it there in a day or two but they prefer to be prejudiced and marginalize peoples access to medication.

Such thoughtful people, and great service! Been consistently quick and accurate for us for more…read morethan a year. Awhile back, more than once, I had doctors and nurses asking me what pharmacy to send a prescription to, and when I replied here they said they used Publix, too. While I think it's almost impossible to truly compare pricing, etc. unless you have way more time than I do, I really do think they are cheaper than the across-the-street Walgreen's. Their hours are better than they used to be, and they offer a drive thru, so I'm good.

Overloaded, understaffed, out-of-stock, and plagued with unreliable technology. Not long ago, this…read morewas my reliable, go-to pharmacy. That's in the past. Prescriptions simply sit unfulfilled without notification. Orders simply fall into a future-dated fulfilment queue (if they get that far) with no call, no text, no email - no notification of any kind. And no sense of urgency. That's Kroger's fault. Store hours are anyone's guess as signage and online data are never in synch. Show up and wait only to realize you must wait longer and maybe go somewhere else. Mismanagement. That's also Kroger's fault. Sadly, all U.S. pharmacies are now stuck with the latest versions of failed electronic prescription systems forced upon us all by incompetently conceived governmental mandates. COVID-19 realities are also partly to blame, but the underlying systems, procedures, and mismanagement are all to blame.

Although the CVS pharmacy wins the award of the SLOWEST around, Kroger Pharmacy comes in a close…read moresecond.