I would like to express my gratitude for the exceptional care and support provided by Jonathan…read moreJones, Director of Residential Services at the Center for Hope Hospice. From the beginning, he went above and beyond to ensure my mom's transition into residency was as smooth and stress-free as possible-both personally and financially. He secured her placement as quickly as we needed and made an overwhelming process feel manageable. His compassion and dedication were clear in every interaction and still remain so. What stood out the most was his responsiveness. He returned every phone call promptly, answered questions with patience and clarity, and made sure I felt informed and supported. His professionalism and genuine care made a world of difference for my mom and my family. I highly recommend him and Center For Hope to any family navigating this challenging journey.

My deepest appreciation to the Hope Center. I feel so blessed to have found them. My brother Billy…read morekept saying the world just needs to love one and other. I will be eternally grateful to each and every one of the staff for tending to Billy with kindness, respect and yes, love. An additional thanks to Fran who was so supportive to my family and who said the most beautiful prayer I've ever heard at my brother's bedside. I have never experienced this amount of kindness and understanding anywhere, they make certain that everyone receives the care comfort and love and support to make a difficult time easier. The Hope House is a blessing, of which I will always be thankful for. Lisa

Fundamental issues with execution of services and lack of communication among all parts of the…read moreorganization. I found it to be a difficult environment to thrive in and it would not be my top recommendation. Lack of training and guidance. Also compensation is on the lower end for the field. Employees are Required to use their personal cell phone for company business with no reimbursement, there's difficulty getting time off both scheduled and non scheduled, if you call in sick - you will be expected to work from home, regardless and time off is seniority based with zero flexibility.Staff as a whole can come across as petty and passive aggressive. People talk about each other mercilessly which was a huge turn off never mind affecting quality of care and the micromanagement of supplies for patients was just heart breaking to watch and caused so many unnecessary issues.

The staff, especially Joanna Scoles, provided both of our aunts with quality care, compassion,…read moreempathy and support during the last few days of their lives. Not only was Joanna and others there for them, but also provided their family with sympathy and information to make crucial medical decisions. We highly recommend their services. You won't regret it! The family of "CurleyWaters".

Atlantic Visiting Nurse Hospice is a fantastic service. They cared for my 97 yo father who had end…read morestage dementia. Everyone from the office staff to the nurses to the aides were so caring, supportive and respectful. Social worker was amazing and very supportive to me. Very responsive anytime I needed something even if I needed something in the middle of the night. I can contrast this with the care I received from another hospice group for my 94 yo old mother, also with dementia. They did nothing other than provide a comfort pack. One of the nurses actually yelled at me from across the street! My point is that it really matters who you choose for care. They provide grief support groups and one-on-one counseling; the other group did nothing more than send me photocopied letters telling me how I should feel! I cannot say enough good things about this service.

We were assigned a team from Atlantic Hospice to help care for our father in the last years of his…read morelife. Our visiting nurse, Nonna and our social worker, Terry were amazing and compassionate caregivers. They are both very professional and kind and communicated all aspects of our fathers care and condition with my sister and I. It was such a relief and comfort to know that our father was well taken care by two such competent professionals during his final years.

Mr Jonathan Jones the facility manager is truly a gentleman, very helpful…read moreIn your time of need, also very knowledgeable; so much willing to assist you! This facility is run like a family business, you always find all the help you need. He is a good man! I feel so much at ease bringing my mom there. Mr Nelson W Hernandez

We've recently been faced with the difficult decision of putting our mom into hospice care. We were…read moreput at ease from the minute we walked in the door. The place itself is so beautiful, clean, and quiet. The director, Jonathan was extremely helpful and professional. He answered all our questions and helped us with paperwork. He was very kind and assured us our mom would have the best care. The nursing staff is top tier, always there and providing much comfort to mom and us. This is a wonderful place and we are grateful for all the care.

I was grateful for the offered 5 nights of respite care at their IPU so that myself and my husband,…read morewho share the job of caretaking for my parents, can attend a wedding. When I dropped off my 98 year old parent who is a dimentia patient, I specifically instructed the staff that he should not be given sedatives because he is very very sensitive to medication and nearly always suffers side effects. I instructed them to use anything other than his Rx medication only as a last resort. Apparently, this warning was not heeded and my parent was given Haldol, an anti-psychotic that not only has a black box warning and known high risk for elderly and dimentia patients, but has also been proven ineffective at treating dimentia patients for behavioral symptoms. On the day he was supposed to be sent home, I get a phone call that he is "too sleepy" to be sent home in the wheelchair transport as planned. They wanted to send him home in a stretcher instead. I asked the unassuming nurse if he was given anything and find out he was given Haldol because he had been 'yelling at night' and lo and behold was suffering side effects of loss of coordination and muscle control. Be warned that your specific requests will not be followed at the VITAS IPU facility. Your loved one may be put unnecessarily in danger with seriously risky and useless drugs even if you request otherwise.

Vitas Inpatient Hospice unit was exactly what my family needed at our most vulnerable time. They…read morecared for my father with the utmost compassion and dignity. They kept him comfortable and cared for him in accordance with his wishes. They were attentive and responsive to his needs. He was not in any pain. They kept me informed and were compassionate at the heartbreaking situation we were in. I am extremely grateful for this facility and its staff; it was a blessing to be able to access it when we needed it.

Beth O'Connor, the Client Care Liaison at Alvita Care, is simply the best consultant you could ever…read morehave. She, as well as the entire staff at Alvita Care, are all super professional, very understanding, patient, caring, and extremely knowledgeable in all aspects of home care. Beth is super punctual, shows up on time (as promised), calls you back, texts you, and responds back immediately within seconds. In addition, she is very easy to communicate with, and is exceptionally responsible. She, as well as the entire Alvita Care staff, consistently go "above and beyond" for all their clients. In addition, Beth is extremely knowledgeable, super patient, extra kind, highly qualified, and very considerate; plus she carefully listens to every one of your concerns. She, as well as everyone at Alvita Care, are definitely top-notch and superb, and will take all your personal concerns into consideration, plus they will not stop helping you until you are completely satisfied. They are excellent, excellent, excellent! But you can't go wrong asking for Beth O'Connor as your Client Care Liaison. She is super knowledgeable, courteous, professional, patient, and always open to all your suggestions and ideas... while, at the same time, willing to share her own expertise, personal experience, and indispensable know-how. She is more than just great - she is superb, super fantastic and goes "above and beyond" for all her clients. We are extremely satisfied with the entire Alvita Care family, and will continue to use their services for all our home care needs. Do not go to anyone else. Beth, as well as the entire Alvita Care family, are simply the best! Most recently, Beth also assisted us in hiring two home care attendants that are both absolutely perfect in every regard.. and one of them is even bilingual, as we had requested. We just couldn't have done it without Beth. She has been indispensable, and has patiently helped us throughout this entire process. She is definitely the greatest asset that Alvita Care can ever have. Finally, we are very grateful and fortunate to have found both Beth O'Connor, and the entire Alvita Care family, and will not hesitate to refer them to our family, friends, co-workers, and you, the reader. With Beth O'Connor and Alvita Care you can never, ever go wrong!

I had an extremely traumatic experience with Alvita a few years ago and now that I've just received…read morea letter about patient information being compromised in a hacking, I'm compelled to warn others about trusting loved ones in the care of this organization. When my mom was returning home after a debilitating stroke, we decided to bite the bullet and go with Alvita - which was more expensive than others but long calls with their rep assured me my mom would be in amazing hands and I'd be able to rest easy and enjoy "being a daughter again." The *best* of the three aides they sent was notably cold upon meeting her, and one whom my mom told me would literally snap and curse loudly when lifting her in the hoyer and doing her duties, making her feel like a burden and making her feel on eggshells in her own home. After that, it became a full nightmare. On the morning of a doctor appointment, where the aide was asked to have mom ready to go for her wheelchair transport, the aide literally left in the middle of changing mom - without any reason, warning or notice. I thought she was taking out garbage but she genuinely just ghosted. As a result, mom missed an important appointment with her oncologist while laying there soiled, undressed and helpless. That wasn't even the worst. The final aide, who didn't last long due to her cat phobia (side note, when reaching out to Alvita, their solution: maybe just get rid of the cats), we learned had been putting dirty, soiled/food-filled pots and pans away in mom's cupboards. As a result, the aide who took over discovered maggots everywhere and we had to replace a ton of mom's cookware. (I would share a photo if it wasn't so gross.) The recklessness and negligence of this company and its hiring decisions is unreal. Thankfully my mom had me to advocate and look out for her through all of this, but it's terrifying to think about folks without a support system who are on their own in the hands of people like these and sharing their homes with them. I highly recommend directing your loved ones anywhere else. Or making sure you check in frequently on the welfare of anyone you already happen to have in Alvita's system.

I waited a month after my mother's passing to write this review so I could have some distance and…read moreperspective from the events. I contracted with Alvita to care for my mother during the last two months of her life after she was injured in a fall. I paid for 24 hour home care seven days a week. Other than Fabienne, I found the caregivers sorely lacking in the most basic of qualities such as companionship and emotional support. Also, other than Fabienne, the one on one care for which they were hired (toileting, hygiene assistance, dressing, grooming, feeding, etc) was mostly delegated by them to the staff at the assisted living facility where my mother resided, which negated the whole point of hiring them in the first place. Chronic lateness was also the norm. Most arrived 10-20 minutes late for the start of the night shift The night shift crew was especially problematic. In addition to generally not performing the basic tasks for which they were hired ("it's not my job" was the common refrain, even though it literally was their job), they often did not even stay in the same room as my mother who was a fall risk. Some slept on the sofa in the living room during the night shift, some spent the night shift doing schoolwork in a separate room, and some spent hours of the night shift on their phone in the hallway outside of the apartment. The complaints became so numerous from the staff at the assisted living facility and from the hospice nurses that I eventually had to change agencies for the night shift. Three of the low points during the Alvita night shift require special mention. (1) There was the night that my mother sat in her own feces for the entirety of the night. When Hospice arrived in the morning, the waste was dry and hard and had been there all night, despite a 12 hour Alvita shift. (2) Many nights, my mother was put to bed at 7 PM for convenience sake without any social interaction or kindness on the part of the aide. (3) My mother suffered a skin tear on her arm the night after I complained about the aides sleeping on the job. I was told that she injured herself, but there are no witnesses other than the Alvita aide involved. On the opposite end of the spectrum is Fabienne. She was the primary Alvita daytime aide for my mother. Fabienne went above and beyond the call of duty. She exuded kindness and compassion. She took the utmost care of my mother and treated her with dignity and respect. When Fabienne was on the job, the staff at the assisted living facility and the hospice staff took a break because everyone knew that she had everything under control. This is the level of care advertised by Alvita and the level of care that I paid for, but only Fabienne met the mark. Not only did she meet expectations, but she blew everyone away with her level of care.

My grandfather received such amazing care from Alvita. From the very start, everyone from Alvita…read morewas so compassionate during this difficult time for my family. From the liaison to our home health aide, the care was outstanding. The communication between my family and Alvita was top notch and we knew everything happening every step of the way. The staff at Alvita is what truly makes this company so special. I highly recommend!

This facility is amazingly. The staff is so attentive to the residents needs. They treat the…read moreresidents like family. When I took the tour I was amazed at how clean everything is. It is a home atmosphere. When I realized that I could no longer take of husband at home I had to make the difficult decision of finding a place. I visited several facilities and none compare to Arden Courts. My husband is receiving outstanding care. He has many health issues besides dementia and all of his needs are being met. When I take my husband home for a few hours, he tells me he wants to go "home". That says a lot about his care and I know he is happy and healthy. Thank you Arden Courts staff for all that you do for residents.

How ironic! The photo posted is the final photo I took as I was moving my Father out of the…read morefacility because they falsified documents when my Dad fell. Could say more, but will leave it at that.