My 70 year old mom has been helping people in cochise county since 1995. She was happy to hear they…read morenow have a office in willcox. She called and after she told them she doesn't have insurance they said they're not taking new client's. It is societies job to take care of our elderly

I had a 3+ hour visit for a root canal which ultimately became an extraction. Unfortunate, but it…read morehappens. Dr. Edens and Dr. Green were kind and competent, and truly did their best to save the tooth. But, when it came time to control the pain from this extensive procedure their efforts were woefully inadequate. I'm miserable and they will do nothing. Side note: Dr. Scharff is a hack and a butcher. See her at your own risk. Although, maybe, just maybe, she cares more about controlling post procedure pain...

I am so happy to be a patient at New Era Family Practice. I am a certified old lady and Dr. Patel…read moreand his staff are a dream come true. They are all nice and very patient. Dr. Patel is wonderful. He not only takes all the time I need, he actually listens and acts on what I need. Then there is the added bonus of a testing lab right next door. The location is mid city and in a safe and convenient location. Also the Patient Portal isn't a sinkhole. It is excellent for making appointments and answering questions and concerns in a very timely manner. They put the Family part into practice.

Dr. Patel's office is a breath of fresh air. In 2013, my brother suffered a brain bleed that was…read moreinitially diagnosed as "that virus that's going around." Thankfully my brother was airlifted to Tucson & treated by the amazing neurology & ICU staff at UMC. Following that hospitalization, the neurologist was insistent that my brother be seen by a local doctor the following day & his health be monitored closely. Sadly, another family care practice nearby were rude, disrespectful & uncaring with my family. (Please see my lengthy review on Yelp for details.) Our parents encouraged us to see their provider, Dr. Patel, at New Era Family Practice. I wish we had taken their advice sooner. The entire staff at New Era is very helpful & caring. Unlike my previous family practice experience, New Era was willing to see me & my brother at the same time, as I was my brother's primary caregiver. They did all this without hassle & were very efficient with returning my brother's original blood pressure log, something the other clinic took. The scheduling is always easy. Front desk clerk Rosa is a model of efficiency, quickly processing payments & insurance matters. They have been willing to see me the same day for urgent issues, typically within the hour, or seeing me around my work schedule. Dr. Patel is very approachable & quite fun during appointments. He knows my family well & always asks about my brother, mom & dad at each visit. He works off a tablet, listens to my concerns & makes diagnoses in quick, but well informed fashion. If a prescription is needed, he will ask what pharmacy I want the Rx sent to & forward directly from his tablet. Due to the office efficiency, I can typically pick up any prescriptions immediately following my appointment at the local Walmart. I appreciate that Dr. Patel provides sound medical advice without being "preachy" or judgemental. He's been willing to complete letters to employers without hassle & in quick order. Hands down, THE best provider I've had in my 46 years on this planet. HIGHLY RECOMMEND.

I have been going to the Douglas clinic for several years. I mostly go for lab work. I have gone…read morethere when I was sick. The staff are always friendly, I am always attended to promptly. When sick I have received needed prescriptions that have been effective. Lab results are generally posted the day I go in. The clinic is a great asset to the community.

Been my primary place since I was little. Always took care of me and whenever I needed an…read moreappointment they were ready to help!

I am the one that takes mom, dad, and other relatives to appointments. It is always a pleasure…read moreto see Dr Andy. My family's health has taken me on journeys that I wouldn't wish on anyone. Dr. Andy makes things bearable. He is caring, thorough and incredibly practical. He truly is one of the few people in the world I would trust with my life. I don't think there is a better recommendation than that.

Dr Santsaran Patel is a wonderful person as well as a caring and intelligent doctor. As an…read moreInternist he has a higher level of training and expertise. My husband and myself have always found him to be forthright, with attention to detail and up-to-date with the latest medical information. His patients, with few exception, love him and trust him as do we. He has more than enough patients and his staff works very hard. We have been with his practice for over two decades and travel many miles to keep him as our doctor, he's that good!

doris e. mccraney...dr. s. patel as a doctor is very caring person to all his patients, he took…read morecare of all my medical illments from a to z. i had alot wrong with me, he really truly cares for his patients. he will take the time to listen and understanding them (he is very human) 2 the fullest to give us the treatment that is needed at the time for us. always answers our questions!! and will look for the answer 4 us in a timely manor..he is/or was 2 me a god send!!!!!! i had 2 move 2 faraway from him....i miss him everyday and his staff!!!!!!!! i doris e. mccraney compare all doctors by dr s. patels standard!!!!!!!!! i live in virginia now, is not the same "o" no!!! miss s.v. az 85635 god bless dr. s patel & staff on wilcox dr. s.v. az love you guys always

Cohesive team approach between ancillary staff/scheduling, CNA's…read more I was scheduled for review of my current medications. My expectation was to meet w/ my PA, who I was familiar with due to prior office visits. Instead, I was prompted to do a comprehensive neuro eval. My anxiety level ends to be rather high in general and skyrocketed in a new work up that was presented to me, (especially in situations that involve sudden, drastic change). I flunked my neuro eval, was super anxious, unable to concentrate. Hence, this drastic and sudden change was traumatic at best. My requests to stop was not heeded. I would evaluate my experience as a very poor customer service approach.

The physicians and staff at this medical facility are very caring and helpful. They took care of my…read morefolks for years and if you are looking for a reliable and safe place to obtain medical care, I would really recommend them. Dr. Andy is great and so is his assistant, Cynthia. Thanks to them for all they did for dad and Hattie!

Dr. Julie spends time with the patient, answers all questions and is very pleasant…read more Deborah