This review/rating might be a tad generous, but it is based predominantly on the customer service…read moreof two people. I arrived on the Thursday before the 4th of July weekend and it was a madhouse...emphasis on the word MAD! People were huffing and puffing and complaining about needing to get to work, and demanding to be driven home since the cars they wanted were not available. Much of this could have been avoided. People, including me, seemed to have made reservations in advance and stipulated the car they desired. The local team needs to pay attention to that and, rather than call the customer the day before and tell them the type of car they reserved may not be available (like they did me), they should work with all the other Enterprise locations and do everything possible to ensure those reserved cars are delivered in time. This being stated, the major kudos goes to Ms. Isaac (cannot remember her first name) who was very friendly and composed despite the vitriol she was experiencing and didn't deserve (it clearly wasn't her fault the car situation was bad). I had to wait for almost an hour, but she kept me posted and showed me car options that were available. While I didn't get the type of car I originally wanted and desired, she did place me in a solid vehicle that fit my needs. Given the situation, I very much appreciated her efforts! When I returned the vehicle today, Asla (I ams sure I got her name wrong so sorry!) was very helpful. When I pulled in I saw cars and people everywhere. I was worried it would be another long wait. But as I was walking in the door she was just finishing with a customer and asked me if I needed help. I told her I was returning a vehicle and she immediately got be checked out and on my way in a matter of minutes! Despite the chaotic scene, those two employees made what could have been a horrible experience quite palatable!

Making a reservation with them is worthless. They don't guarantee availability and the most they…read morewill say is they can put you in another type of vehicle. They have the audacity to offer you a sedan after you rented a pickup truck.

Recently rented a car for 11 days....the staff is also welcoming and accommodating. Since I picked…read moreup the car at night I didn't notice a crack in the windshield. Before we headed out the next morning, I stopped by to document the damage and the staff was helpful and responsive. Thanks!

After planning a move from Spotsylvania, VA to Waldorf MD, including hired hourly paid help, i…read moreproceeded to secure the Truck reservation, calling Budget Truck rental located at 3290 Leonardtown Rd., Waldorf, MD.. Completed the online reservation including CC payment to secure a confirmed reservation No.1808399862003 fora 3-day rental (4/26 to 4/28). I showed up before 8:00 AM, the opening time, to not waste time on the registration process; the store attendant was not only late to open, but before doing that, spent ten minutes talking to someone in the parking lot, despite of seeing me waiting at the front door. WHAT IS THE STORY, FINALLY I WAS ABLE TO ASK FOR THE TRUCK AFTER SHOWING THE CONFIRMED RESERVATION, I WAS TOLD THAT THERE WAS NO TRUCK AVAILABLE, NONE! NO FURTHER EXPLANATION OR AN OFFER TO HELP TO FIND A SOLUTION! Anyone who is thinking about using this location (it's a privately owned dealer) l would strongly recommend that you think it twice, had l known how bad it is, or had l read google reviews, it would have saved me all the aggravations and loss of money (hired helpers, etc.)

I made arrangements to pick up a rental car at 12:00 on a Sunday. I did not see that they also…read moreclose at 12:00. I ran into some delays so I arrived at 12:15. As soon as I walked in, the guy behind the counter yelled, "we're closed" {inserted neck roll)! I said I have an appointment at 12:00, he repeated "we're closed"! After 4 more similar responses to each of my questions, I finally left. It is so sad and unfortunate that good customer service has been lost. I am not frustrated that I did not get the rental car because I understand they were closed...my frustration comes at the inability of the guy behind the counter to convey understanding and sensitivity while still adhering to company requirements. Good job sir ensuring that I never use this location again!

I would give zero stars if I could. We had a reservation for a 16ft truck and car trailor. We…read morechecked in with this location 3 seperate times because we noticed the car trailer they had was broken. The young lady made calls and assured us we would have our reservation when needed. Today we arrive at 2 pm for our 3pm reservation. Wrong size truck and still a broken trailer. The guy at the desk told my husband they can't get trucks so our reservation is canceled. They never called us to let us know. I called their customer service and the woman said she could try to find something for us at another location. Never again.

This place sucks, we reserved a moving truck but when we showed up, they had one person working. It…read morewas a line of people waiting and basically everyone who reserved the larger moving truck were out of luck. Not only did they not honor the reservation they told us to just come back tomorrow. We waited in line for 30 minutes so you can tell us you didn't have the truck! Really! This was the most unprofessional and disorganized rental company I've ever dealt with. Do yourself a favor avoid this location at all cost! They suck!!!! They don't even deserve this 1 star rating!

The service was great. I needed the car with a few hours notice and they provided me a great car…read more Taught me how to work the lights and wipers before I left. Offered to show me the XM radio and bluetooth but I was in too much of a rush. When I returned the car, I needed a ride back to my car and they accommodated me with no problem. I would highly recommend this location.

The greeting when I first walked in the door was assuring. Smiles were warming. Great service…read more Strong customer service.

My daughter made reservations for a vehicle two weeks ago because we are attending a function on…read moreJune 19, 2026, she has been calling Enterprise every since earlier today, they are telling her that they don't have any vehicles available. What is the problem? The reservation was made two weeks ago now come the day of they are claiming they can't accommodate her, then the young lady that she spoke with, (Erika) assured her that she would get a call back never returned the call. I wouldn't recommend Enterprise to anyone. This has been a horrible experience and we won't be able attend the function.

I had reserved a minivan for a cross-country trip, but was disappointed to learn that, due to an…read moreairbag recall, one would not be available. Understandably, I was concerned since I had been planning this trip for some time. When I arrived at the office, I was greeted by Ryan DyBouder, the Manager on duty, who immediately put me at ease about the whole situation. He worked with me to hash out the details, showed me the vehicles available, and patiently answered all my questions. Ryan even took the time to personally clean the vehicle I chose -- and he did it all in record time. What could have been a terrible experience was turned into a positive one thanks to Ryan's professionalism, kindness, and true understanding of customer service. He went above and beyond, and because of him, this is an experience I won't be forgetting anytime soon. Five stars all the way!

This place is the worst!!! The scam is they will tell you "you only have 25 dollars" a day to rent…read morewhen you actually have 50....they will point and show you a small beat up compact car they have in the corner of the lot explaining why you wouldn't want that car with all of the problems it has to trick you into upgrading.