Excellent service, very good prices. Landry Talom and David Gillespie at the Richmond Highway,…read moreAlexandria, Va. location were professional, kept me informed and delivered car as promised. Recommend this location for quality service.

Do not rent from Enterprise on Duke Street in Alexandria VA. I made a one way reservation and the…read morelocation called me 2 hours before my arrival time and informed me they were out of cars but would try and find one and call me back. They did not call. I subsequently saw on the website they had plenty of vehicles available. I called the 800 number and it was clear they had vehicles but just did not honor the reservation because it was a one way rental. I had a similar experience at another local enterprise years ago. I recommend never relying on a company that uses such deceptive tactics.

I recent rented a car, the cars are dirty and smell funny most rental company's make sure they…read moreleave a good impression so that you can continue to do business . I feel like these people don't give a f**k about nothing but getting your money. The fact that no credit card is required they think we should be grateful but we still deserve the same service no matter what the exceptions they offer..I truly was not pleased and don't recommend to anyone. Windows roll down and don't come back up right away in pouring down rain, trunk won't open and engine light on for two days.

Service is great but the cars are old almost not safe to drive on the road, dirty and smelly. If…read morethey only had better cars!

I was in desperate need of a one way car rental and had tried many different companies without any…read moreluck! Within minutes AL had me a reservation and the price was unbelievably cheap!! What an incredible experience-personable and eager to help! AL thank you so much for making this possible-you're a lifesaver!! I would 100% recommend and will definitely be using your company moving forward! Thank you again!

I used A&C Travel for a recent trip to New York City and they handled everything perfectly. Carmine…read moreprovided excellent customer service when making our accommodations and when we arrived in Harlem at the Aloft hotel the staff were waiting with open arms with luxury arrangements to our surprise. We had a great time in New York and would highly recommend A&C Travel to anyone for their travel arrangements. Harvey C

I made a reservation at the Fort Belvoir, VA location by logging on www.enterprise.com like any…read moreother time I choose to use Enterprise. I got the confirmation back and was happy that I was able to get the weekend rate. 15 minutes later Marco called from the Belvoir location saying he did not know how I was able to get the confirmation for a weekend rate. I was quite puzzled. He also said he did not have a full size car as I reserved. That part (car availability) I have been through before and I understood that. The part I could not understand is that he was not sure how I got that type confirmation. I asked to speak with his manager Christine. He gave me her number. When I talked to her I thought she would have tried to assist me in finding a location that honors the weekend rate. NO SHE DID ABSOLUTELY NOTHING except ditto what Marco said that she did not know how I got that confirmation for a weekend rate with the undertone as if it was some fault of mine. I don't know how they expected me to answer that. I did the reservation like any other. She said they must have glitches. OK they might have glitches but as a customer who has chosen to use Enterprise time and time again, I was let down this time. I have access to the military base as I am Military so that was not an issue for me. I have never received a telephone call after I have a confirmation stating that they don't know how I got it and that they could not help me. Marco nor Christine did anything to help me. The Enterprise glitch is not the customer's problem. It is an Enterprise problem. What would have made me feel good is if Marco or Christine tried to help this Enterprise customer who had a reservation. Instead they disabled me with no empathy. When there are glitches, the agent and/or the manager should go above and beyond to help the customer. I had to make alternate "Enterprise" arrangements by calling the complaint line. MARCO NOR CHRISTINE DID ANYTHING TO HELP THE CUSTOMER THEY DISABLED. That is not the Enterprise that I have used time and time again. I do not even recall the words "I'm Sorry." They should have tried to assist me. Their actions and position on my issue do not reflect what Enterprise advertises their customer service model to be.