Absolute nightmare trying to book a vehicle. Then trying to pay for it. They cancelled my reservation to make a change. Then told me they didn't have vehicles. There's several there right next to Avis... choose anyone but them. They had to rebook my listing costing another 200$ than my previous. Clueless workers. Absolutely horrific. read more

Always courteous to me. Quick service. Cars are always in good condition. If I have any issues they always take care of me.

4 stars for car rental being on location and I didn't have to shuttle or catch a train to another location. Each car rental place had one representative, during spring break so waited in line about 20-25 minutes which isn't that bad compared to other airports. Once I reached counter , was informed no cars are available for about 30 minutes. Ok no need to get upset I need the vehicle. Rep states she will call my name once a vehicle is ready . So me and kids grab snacks and drinks out vending machine and chill. About 25 minutes later I'm called up to counter. Rep stated 2 vehicles available a charger and 300, I go with charger thinking larger and seating. When I reach this red hemi muscle car with low profile rims. I think oh no I should have chosen the special occasion 300. I look over vehicle it's half cleaned but oh well we have appointments in 3 hours . As I start the vehicle a huge roaring comes from tail pipes the kids excited , I'm not . As I hit the highway every mustang charger looks to race , not today I'm in mom mode . The vehicle was good on gas , I'm surprised. But low profile tires are problematic the low tire light came on . I put air in tire twice and didn't stop returning to airport in fear I may have to again . Overall the kids loved the car , me it was transportation. read more

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I wish I could leave no stars! Hopefully you don't have an interaction with the lady with the lips (can't miss them) she is condescending and a b!+(#. I had a reservation, which I made on a third party site and she first shamed me for that, then tore me apart and refuses to rent to me because I paid for it on apple pay. Then she refused to honor the reservation if I paid separately, because I have a hyphenated name and my Id is different from my credit card. We left without a car. Thank God the Uber drivers are nice! read more

I am always satisfied at this rental company. Staff is efficient and easy to work with. The cars are always clean. The process is quick and easy and if I have a problem they fix it. read more

This business is completely immoral and fraudulent. They are purposefully robbing people of serious money- during my short hour there I witnessed multiple clients getting charged hundreds of extra dollars. The workers obviously don't care and corporate is a bunch of thieves. When entering my car it had a very strong "air freshener" smell. As if someone had just sprayed it. We rolled the windows down and thought nothing of it. The next morning we get in the car and it smells lightly of smoke. That smell increased over the next 2 days. It still wasn't very strong, but it did smell of smoke (we don't smoke). We returned the car on day 3 and told them what was happening. It was quite clearly sprayed by an Avis employee to cover up the Smoky smell. We were charged $550 dollars for the smoke smell. No conversation, no arguing, no fighting. We tried and tried to no avail. Only come to Avis to be robbed. I CANNOT recommend more strongly to avoid. read more

If I could give zero stars i would , tried to pick up my Avis Preferred rental on Sunday 4-10-22 and was told my drivers license was showing an error- the same drivers license I have had for over 4 years and doesn't expire until 2026. The same drivers license that I used to go through airport security the same day. Since I am Avis Preferred I usually have my keys and contract ready when I arrive since all of my information is in their system already - I have never had an issue before with any rental agency before - it left me in a bind because all the other car rentals were out of cars too - will not ever use this location again read more

The girl working was less than polite and not very easy to work with. She did not want to accommodate anything even if someone was in a bind. She was more concerned with speaking to another employee about their paycheck then serving customers coming off a plane after a long day of travel. read more

DONT USE THIS AVIS......with that said if you have to use them then I don't care how much it costs, GET INSURANCE. I rented a car and was advised to check the vehicle for dings and scratches. I did, but did not think to check the windshield with a fine tooth comb. I figured I'd notice it if it was a big crack or chip. I leave the airport and drive straight to Bishop and park the vehicle. The following morning I get up and there is a crack in the windshield. I follow the crack down and it ends at a rock chip directly under the windshield wiper. I called Avis and spoke to the person who checked me out the day before, Natalie. She said to bring the vehicle back and she would have me fill out an incident report. When I got back I explained to Natalie what happened and she stated to just list it in the incident report as it was not a normal incident. Natalie stated I'd hear from their claims department within 48 hours and they would let me know how to proceed. I asked if there was someone there I could talk to and she said no, that claims had nothing to do with Avis, it was a separate group. I explained to Natalie that I thought the rock chip was there and just missed on an inspection and that due to the heat a crack formed. Natalie stated I would need to explain all that to claims. She switched out vehicles for me and when I looked around the new vehicle I noticed two rock chips in the windshield. I walked back in and told Natalie about the damage and she said it had not been reported prior. I told her that they were there and wanted them listed. I also felt like Avis now was sending damaged vehicles out with people hoping they wouldn't catch it and therefore be held responsible for it upon return. Long story short, two cars were given to me, neither of which had damaged glass listed and both of them had damage before I got the car. The people checking in the cars are obviously not doing their job. Avis will also lie to you. I was told claims would call me within 48 hours. I never got s call, just an $800 charge on my cc for a windshield replacement. Yep $800 FOR A WINDSHIELD. I called claims and the person I spoke to named Wendy called me a liar because she said I spoke directly to a manager. I NEVER spoke to a manager and after calling her out for saying I was lying she said, "oh, I apologize, yeah she wasn't there that day." Maybe she should WAS told I'd be contacted in 48 hours get her facts right before insinuating someone is a liar. She further stated that nobody would have told me claims would call me within 48 hours because that's not their policy. Wendy said this without even speaking to the agent at Avis I spoke to named Natalie. After speaking to Natalie she found out I WAS told I would be contacted in 48 hours so they had no choice but to reduce the price I owed for the windshield. DONT USE THIS AVIS. If you HAVE TO, GET INSURANCE or they'll hold you responsible for damage their inept employees are probably paid not to catch. read more

You would think in today's business environment having front office personnel skilled in the art of customer service would be a top company priority. Not so at AVIS Corpus Christi International Airport. Long story short picked up a SUV for a 1 week rental. After getting the car home prior to our trip found that it reeked of cigarette smoke and was dirty inside with sand on the floor, etc. local office on Airline was now closed for the weekend. Plan was to leave CRP early Sunday morning. Rental office at CRP opens at 10am Sunday! Took car to this office, explained the story and was given a new Toyota RAV4 Hybrid. Missed our Sunday night dinner as we didn't get into DFW until after 8pm.replacement car worked fine and was clean. Returned to CRP after the local office closes on Saturday 3pm. Took car to the airport where we picked up the replacement. No agent to check car in with. Inside agent took down mileage and issued a receipt. Receipt included a $500 one way return charge!!!! I tried to get the inside customer service rep to fix the charge that was a result of their not t=rentable original car. She could not help, no one to call, etc, "Have a nice day" was all she could say. Since we are capable of kiosk robots doing everything why do we need a person with no authority at the AVIS counter. They are powerless. I would replace all internal CRs at AVIS with Kiosks Immediately. The humans are not allowed to think for themselves. At least a kiosk wont give me attitude. DO NOT USE AVIS. read more

Nice and courteous helped us out when we really needed it. Even got an upgraded car. Awesome!

Absolutely beyond horrible! We rented a car from Corpus Christi airport, at Avis. We were going to start driving at 3am, to Houston, to make a flight back to Ohio. Everything was going well. We rented the car, then drove it to where we were staying, and went to bed, planning to get up around midnight and out the door by 3am. We were in the car and headed to Houston at 2:50am. We were on the interstate and made it to the other side of Corpus Christi. All of a sudden the check tire/low tire light came on. We had to get off the interstate and then drive to a section of town where we would be safe. We figured it was just a low tire, and would check it then air it up at the nearest gas station with air. Parked the car and got out to look at the rear driver side tire, and there was air gushing out. We figured not that big of a deal, i am extremely good with mechanics. So we pop open the trunk to dig out the spare and tools so i can change the tire. And of course there is no tools or spare tire. Our ticket says that it does have a spare. So my fiance (who rented the car) got on the phone with Avis. Of course the Avis in Corpus Christi airport, is not open until 6am. Its now 3:30am, and we are stranded with 3 small children, about to miss our flight and lose over $700 in airline tickets, with no money to get back home. She ends up calling Avis in Houston, and they are open. She talks to a guy on the phone, and he starts getting smart with her, she explains to him that she is not going to be treated that way, and is a customer. She talks to his manager, and multiple other people. They straight up tell her that its not their problem if we miss the flight, and they wont help us out. After being on the phone forever with multiple people, we are no closer to getting help. Finally they patch us through to the roadside assistance. They tell us that they wont come out and bring a spare with them. They would only change the tire if we already have a spare. So basically no help again. We tell them just to have someone bring a compressor and some plugs and we will fix it. They wont help. I finally find a small compressor and some tire sealant in the trunk. I air up the tire with the sealant. I air it up to 32psi, and then turn off the compressor. And of course its still leaking. Finally roadside assistance decides they will call an Uber and get us back to the Corpus Christi airport. We figure atleast from there we can figure something out. But we would probably still miss our flight due to Avis not opening until 6am, then a 4 hour drive through rush hour traffic in Houston. We finally have an Uber arrive, and the guy is driving the smallest trashiest car imaginable. He takes us to the Corpus Christi airport and drops us off. All 5 of us sit right in front of the Avis terminal waiting for 6am. Its not 5:30am. Once about 6:10 hits, Avis is still not open. Im outside smoking, and i see an Avis worker checking cars. I ask him if anyone is going to open up, and he said that they dont open til 7:00-7:30am. Even though google says they open at 6:00am. So now we have a even longer wait for them to open, with no plans of getting home in sight, and the fear of losing over $700 in plane tickets. My fiance goes to the Southwest Airlines terminal and talks to a Manager. And by miracle, they are kind enough to reroute our trip! He gives us tickets from San Antonio, TX to Boston, MA, then from Boston to Columbus, OH! For free!!! He settles the problem we had, and completely makes everything right. Even though it was Avis who was at fault! Its not like Avis and Southwest are affiliated. He absolutely was not required to help us out, but did. And gave us about $2000 worth of tickets for free! The roadside assistance had sent a tow truck to pick up the car and bring it back to the Corpus Christi airport. The tow truck driver was on the phone talking to us constantly giving us updates. He finally arrives at the airport with th car in tow, and the guard turns him away and wont allow him in. He is told to take the car somewhere else. Finally 7:30am hits and Avis opens up. The woman replaces the car with a different one. And we are supposed to be on our way to San Antonio now, a 2 hour drive. But we arent allowed to leave until they have the keys from the previous car, which are with the tow truck driver, who knows where, being he wasnt allowed to bring the car in. So she gets hold of some people, and reroutes the tow truck driver back to the Corpus Christi airport. After another hour and a half of sitting and waiting, we finally have our stuff packed into the new car and are on our way to San Antonio. Made it home with no problems from there. Our price online for the rental car was about $118. We ended up pre-paying for gas, bringing the total to $166.57 on our receipt from Avis. And when we get home, we check our credit card, and they have charged us $184.59. Thank you Avis for being so compassionate and caring about your customers! read more