I recently rented a car from Enterprise in Marina del Rey, and Matt was the one who helped me out…read more He was genuinely friendly and easy to work with. I had originally booked a 1/2-ton truck, but it wasn't available on the lot. Instead of making it a hassle, Matt called me right away and offered a minivan with similar cargo capacity. It actually ended up working even better for what we needed. That kind of quick thinking and customer service really stood out. I'd definitely come back to this location for future rentals.

Good luck making a reservation they picked up and put the phone on hold no less than 5 times…read morewithout saying a word

This was my first visit to LA, and since I wasn't familiar with Midway, I wasn't sure what to…read moreexpect. Alex was fantastic--he walked us through the rental process, helped us choose a Toyota RAV4 Hybrid, and even gave us recommendations for places to visit. The vehicle was clean, comfortable, and delivered an amazing 47 MPG. We were in LA for almost a week and still had nearly a full tank when we returned it. The location was also very convenient, making pickup and drop-off easy. Excellent customer service, a great vehicle, and a great experience overall. I highly recommend Midway. Thank you, Alex!

Once again, I had an excellent 5-Star experience at Midway Car Rental LAX this week. Adam Garcia,…read moreand the LAX Managers, made a long-term stay effortless when I had to extend my car rental due to special circumstances in Los Angeles. Adam's concern, and personal attention to my situation, were incredible. I always rent at Midway Car Rental LAX, because the staff and service are amazing, and the rates are excellent! Midway is a short walk from all terminals, thereby avoiding shuttle buses when arriving at LAX. On the return flight from LAX, following rental car return at Midway, Joe's Garage provides free shuttle to all terminals at LAX. Midway Car Rental LAX is the best!!

They picked me up from Marina Del Rey Toyota & drove me back to their location to provide my…read moreinformation and finalize the paperwork. Very professional and personable. Seamless process. Very clean, reliable, low mileage vehicle. Nostalgic office and small yet navigable lot with a decent selection of cars. My experience was "Tony the Tiger" (grrrrreat) *nostalgia* and I would definitely utilize them again as well as recommend them to family, loved ones, etc...

Omg do yourself a favor and GO HERE! Warning- I HIGHLY suggest do Not the big name car companies at…read morethe LAX airport where you will spend thirty minutes waiting for a shuttle, thirty minutes on the shuttle and wait forever. We were with another company (rhymes with Squirts!) and there was a line For the line, people had already been waiting for 4 hours!!!!! In desperation, we started calling places and are so glad we found Marathon (locally owned) no wait!! Jimmy was so nice! Clean, beautiful car with apple car play, offered to help our bags to the car, and very reasonable price.

Jerry at Avis was someone to trust and talk to about best deals. I felt cared for and during…read moresupported during the time of stress and urgency.

I have been coming to this location for several months due to issues with the Toyota Mirai (long…read morestory) however the customer service at this location is top tier! Pam is very patient and kind and is always willing to go the extra mile. They are patient when you call and they also call you back in the event the call is missed. I highly recommend this location!

My car was in an accident and totaled, and Enterprise worked with my insurance to get me into a…read morerental car literally the next day. The people that work there are friendly and extremely helpful. One person I have to mention is Lawrence who went out of his way to not only help me find a car that was covered by my insurance, but he also had so much empathy and compassion for my situation. He made the stress and anxiety of having to get a rental car easier, and he even educated me on Enterprise's car selling program. I'm so grateful to Lawrence and the team at the Enterprise in Palms for taking care of me.

^ reached out to the manager who posted on this review. Nothing came of it. I still stand by…read moreoriginal review.

Rented a car in Los Angeles and asked for a car that I was familiar with and got one that I had…read morenever even been in, let alone driven. About had a heart attack trying to figure out the buttons in the middle of LAX. Luckily after the initial shock wore off, was able to get familiar with the car. Pricey. Don't expect to get what you ask for!

My insurance reserved a rental car from this location. When I went to pick it up this morning, I…read morewas asked to have a credit card on hold. My only credit card is an Apple Card. The physical card does not display a number. The guy at the desk just said they can't accept the card because of that. I asked if they can manually put in the card number, the guy said no. I have not been to a business that could not manually put in a credit number. The same guy also told the customer before me that he needed better car than an electric car and asked the guy to call his insurance company to "upgrade" it. I would suggest to avoid this business at all costs.

Omg... they don't only suck at meeting demand with glacially speeded employees, but they rip you…read moreoff too! I had an agent named Michelle D. that I clearly told that I DID NOT want any insurance coverage. She put it in anyhow, telling me to sign saying I denied coverage, me then finding out that I was being charged $17/day for nothing when I returned the car. I caused a fuss. When I brought it to the manager's attention - a cold venomous woman named Jocelyn Artige - smugly told me to look at the fine print of the contract; I then realized I was a sucker for the old bait and switch! They are not only packed with retards working there, but evil sneaky retards that are blind, willfully ignorant of the daily long tortuous customer lines in front of them, choosing to do nothing about it.

literally so bad got in a line waited an hour just for them to say our card isnt going through, we…read morehad more than enough money on it too. freezing cold two hours later we just decided to shuttle back to the airport to a ANOTHER car rental place, ridiculous!!!

Extremely disappointing and honestly concerning experience…read more I was sent here through a Volkswagen dealership while my car was being serviced, and the entire process was handled poorly from start to finish. First, I asked reasonable clarifying questions about using an Apple Card for the rental hold process since the physical card intentionally has no printed numbers on it. Instead of calmly explaining the policy, the manager - Carlos - became hostile, raised his voice, accused me of "trying to force" him to do something, refused to provide any escalation contact, and ultimately hung up on me. When I returned later to pick up the rental, I specifically requested that the authorization be run as credit rather than debit so my available funds wouldn't immediately be pulled during an already stressful move. Despite that request, approximately $300 was immediately removed from my available balance. Then the rental vehicle itself had a defective driver's seatbelt. I reported it immediately. Staff acknowledged the issue, took it to a mechanic, and then told me there was nothing they could do and no other vehicles were available. So I was ultimately handed a vehicle with a known defect involving the driver's primary safety restraint system and told to take it anyway because there were no other options. The combination of hostile customer service, poor communication, payment handling issues, and being given a vehicle with an acknowledged safety defect made this an incredibly uncomfortable experience overall.

Very helpful and courteous. The entire staff are amazing and cars are always clean when you get…read morethem.

Rather than the hassle and long lines of the corporate car rental companies at LAX, Value Rental…read moreCar was an all-around exceptional experience. It's a tiny place and if you arrive at LAX, you'll need to take a Lyft or Taxi there, 20-some blocks down Century Boulevard. The car selection is small and the cars are far from brand new. But you also don't have to wait in a torturous line to be handed a car that is the opposite of what you requested. I would highly recommend this place as a reasonably priced alternative with friendly, old school service to the rotten car rental experience at LAX.

I would never rent from Turo again. The renter of the car made false claims of a "collision" I had…read morewhen none occurred. He charged me $21.00 for 4 gallons of gasoline when I had filled the tank within 5 miles of the economy parking lot where I had to pick up and return the car (major hassle). There is a large parking lot at the airport terminal that is not expensive- it's Cincinatti. I took pictures of the car where he claimed there were scratches and Turo claimed the pictures were not clear because it was dark. The pictures were taken when I returned the car and was under lights. They could not see the scratches before there were none there. Yet, they refused my evidence. The charge was $500.00 Their "customer service" people are biased towards the owner of the car and don't listen to the renter. Never again.

Alexzander and LaNette were such a light! Thank you both for helping us, especially after a long…read moreday and a long flight delay. We appreciate you both and thank you for the wonderful experience!

Management was quick to step in and listen to my concerns regarding retraining and ADA compliance…read more I believe it was just a one off occurrence and I will now have no problem returning to this location for future rentals .