I recently rented a car from Enterprise in Marina del Rey, and Matt was the one who helped me out…read more He was genuinely friendly and easy to work with. I had originally booked a 1/2-ton truck, but it wasn't available on the lot. Instead of making it a hassle, Matt called me right away and offered a minivan with similar cargo capacity. It actually ended up working even better for what we needed. That kind of quick thinking and customer service really stood out. I'd definitely come back to this location for future rentals.

No complaints here. My car was in the shop and the loaner was well-maintained and clean. Thanks for…read moreyour help and friendly service Kyle!

Tiffany Shumate at the call center is very delightful. She was helpful, professional, and made the…read moreprocess smooth and easy. I really appreciated her kindness and great customer service.

This was my first visit to LA, and since I wasn't familiar with Midway, I wasn't sure what to…read moreexpect. Alex was fantastic--he walked us through the rental process, helped us choose a Toyota RAV4 Hybrid, and even gave us recommendations for places to visit. The vehicle was clean, comfortable, and delivered an amazing 47 MPG. We were in LA for almost a week and still had nearly a full tank when we returned it. The location was also very convenient, making pickup and drop-off easy. Excellent customer service, a great vehicle, and a great experience overall. I highly recommend Midway. Thank you, Alex!

They picked me up from Marina Del Rey Toyota & drove me back to their location to provide my…read moreinformation and finalize the paperwork. Very professional and personable. Seamless process. Very clean, reliable, low mileage vehicle. Nostalgic office and small yet navigable lot with a decent selection of cars. My experience was "Tony the Tiger" (grrrrreat) *nostalgia* and I would definitely utilize them again as well as recommend them to family, loved ones, etc...

Omg do yourself a favor and GO HERE! Warning- I HIGHLY suggest do Not the big name car companies at…read morethe LAX airport where you will spend thirty minutes waiting for a shuttle, thirty minutes on the shuttle and wait forever. We were with another company (rhymes with Squirts!) and there was a line For the line, people had already been waiting for 4 hours!!!!! In desperation, we started calling places and are so glad we found Marathon (locally owned) no wait!! Jimmy was so nice! Clean, beautiful car with apple car play, offered to help our bags to the car, and very reasonable price.

Jerry at Avis was someone to trust and talk to about best deals. I felt cared for and during…read moresupported during the time of stress and urgency.

Amazing! They were super professional, helpful, and friendly great experience. 100 stars!read more

My car was in an accident and totaled, and Enterprise worked with my insurance to get me into a…read morerental car literally the next day. The people that work there are friendly and extremely helpful. One person I have to mention is Lawrence who went out of his way to not only help me find a car that was covered by my insurance, but he also had so much empathy and compassion for my situation. He made the stress and anxiety of having to get a rental car easier, and he even educated me on Enterprise's car selling program. I'm so grateful to Lawrence and the team at the Enterprise in Palms for taking care of me.

I have seen a lot of bad reviews about the car rental experience here in Los Angeles .. they talk…read moreabout the horror of the wait time or the difficulty and frustration they went through to rent a car ... Well, THIS IS A WONDERFUL REVIEW of my experience! My local Enterprise Car place is literally five blocks from my house and I have rented from them before without a hitch every time ! This past Saturday, my daughter and I picked up the car at the time now we had booked and met the wonderful Rob ( our birthday twin ) who was so helpful and so lovely! He was fantastic and the experience was fast, smooth and wonderful! Then, Lawrence, another fabulous employee checked us out ( going over all the car details) and made that experience easy peasy and we drove off so happy about the expeditious way everything was handled. Returning the car yesterday was again easy and I left smiling! I wanna give a big shout out to both Rob and Lawrence for being such wonderful people! Enterprise should be very happy to have such outstanding people representing their brand! So, this is my local community business and I know it's a big chain but I have to say this particular enterprise Rent-A-Car gets five stars and if I could give more I would ! So, I highly recommend!!!! TIP! TIP! : If you are not taking ( paying for) insurance for rental, MAKE sure you bring your own insurance card as proof that you have it. It's a new rule! And at this Enterprise, no cash only credit cards accepted!

I am very pleased with the service I received from George, the manager, and from José. I was in an…read moreaccident, caused by the other person, on Thanksgiving morning, and George arranged for me to have a well-maintained (new tires!), barely any miles (16K), clean Toyota Corolla when I needed a rental car after I took my car in for repair. Jose answered my questions about the car itself, and I was good to go! Thank you, George and Jose! P.S. To those complaining about not getting the car they signed up for, that is life. I didn't get my first choice either, but there are supply chain issues now, so people need to learn to be gracious and accommodating!

My insurance reserved a rental car from this location. When I went to pick it up this morning, I…read morewas asked to have a credit card on hold. My only credit card is an Apple Card. The physical card does not display a number. The guy at the desk just said they can't accept the card because of that. I asked if they can manually put in the card number, the guy said no. I have not been to a business that could not manually put in a credit number. The same guy also told the customer before me that he needed better car than an electric car and asked the guy to call his insurance company to "upgrade" it. I would suggest to avoid this business at all costs.

literally so bad got in a line waited an hour just for them to say our card isnt going through, we…read morehad more than enough money on it too. freezing cold two hours later we just decided to shuttle back to the airport to a ANOTHER car rental place, ridiculous!!!

Omg... they don't only suck at meeting demand with glacially speeded employees, but they rip you…read moreoff too! I had an agent named Michelle D. that I clearly told that I DID NOT want any insurance coverage. She put it in anyhow, telling me to sign saying I denied coverage, me then finding out that I was being charged $17/day for nothing when I returned the car. I caused a fuss. When I brought it to the manager's attention - a cold venomous woman named Jocelyn Artige - smugly told me to look at the fine print of the contract; I then realized I was a sucker for the old bait and switch! They are not only packed with retards working there, but evil sneaky retards that are blind, willfully ignorant of the daily long tortuous customer lines in front of them, choosing to do nothing about it.

Extremely disappointing and honestly concerning experience…read more I was sent here through a Volkswagen dealership while my car was being serviced, and the entire process was handled poorly from start to finish. First, I asked reasonable clarifying questions about using an Apple Card for the rental hold process since the physical card intentionally has no printed numbers on it. Instead of calmly explaining the policy, the manager - Carlos - became hostile, raised his voice, accused me of "trying to force" him to do something, refused to provide any escalation contact, and ultimately hung up on me. When I returned later to pick up the rental, I specifically requested that the authorization be run as credit rather than debit so my available funds wouldn't immediately be pulled during an already stressful move. Despite that request, approximately $300 was immediately removed from my available balance. Then the rental vehicle itself had a defective driver's seatbelt. I reported it immediately. Staff acknowledged the issue, took it to a mechanic, and then told me there was nothing they could do and no other vehicles were available. So I was ultimately handed a vehicle with a known defect involving the driver's primary safety restraint system and told to take it anyway because there were no other options. The combination of hostile customer service, poor communication, payment handling issues, and being given a vehicle with an acknowledged safety defect made this an incredibly uncomfortable experience overall.

Very helpful and courteous. The entire staff are amazing and cars are always clean when you get…read morethem.

Rather than the hassle and long lines of the corporate car rental companies at LAX, Value Rental…read moreCar was an all-around exceptional experience. It's a tiny place and if you arrive at LAX, you'll need to take a Lyft or Taxi there, 20-some blocks down Century Boulevard. The car selection is small and the cars are far from brand new. But you also don't have to wait in a torturous line to be handed a car that is the opposite of what you requested. I would highly recommend this place as a reasonably priced alternative with friendly, old school service to the rotten car rental experience at LAX.

Great service and prices. This is the best place to rent a car on the cheaper side. Picking up was…read morea breeze. Car was on the older side but still reliable and made it easy to drive in LA traffic since it was compact. It doesn't list it on the website but you can do a late drop-off and they even send you a video on how to do it. Would absolutely rent a car from here again. No scams, no hassle, clean car, close to the airport, and great prices.

Management was quick to step in and listen to my concerns regarding retraining and ADA compliance…read more I believe it was just a one off occurrence and I will now have no problem returning to this location for future rentals .

As others have noted, this is probably one of the smoothest rental experiences I've had while…read moretravelling. The shuttles to and from the airport were smooth and not too crowded. I used the self-serve kiosk and while the interface was dated, it wasn't too difficult to navigate through the different options. Through they didn't have the compact SUV that I originally requested, the standard SUV options were pretty good and had all the safety features. I was pleased with how clean the interior was as well. Returning the car was also relatively easy and I didn't experience unexpected fees. I got my electronic receipt quickly and was able to board a shuttle right away. Due to how quick this process was compared to previous experiences at other companies, I surprisingly got to the airport with plenty of time to spare before my flight.