we have been a long time customer. Went to Avis to rent a vehicle and mentione that I have a 35%…read morediscount offer. The person who waited on me said, well, we have vehicles avaiable but to get your discount, you will have to arrange the rental on line. So I sat on the seating in the office and proceeded to make an on line reservation. The online service said no vehicles available, which I knew there was. I relayed this to the employee working the desk, and she said, nothing I can do about that. Offered absolutely no help at all and could care less if I rented a vehicle. I walked out, went home and signed on to Enterprise on line and within minutes had a car reserved at a lower rate than Avis. When I went to ENTERPRISE to pick the vehicle up, it was quite a different experience. The ENTERPRISE representative was professional, unlike AVIS. I was in and out in a matter of minutes. We will never ever rent for AVIS again. Enterprise is leagues above AVIS. Glad to have had the option to elect ENTERPRISE!

I had the worst experience from the manager Michelle in my life I've ever had an experience that…read morebad ,I had to call the cops to report her I am currently in the midst of getting camera footage because when I first went in the store, I was stood there for 10 minutes and I set a timer on this lady was next-door shopping. She claims she was shopping for the restroom. She had four bags or five bags as a manager You should not have a job and that was nothing compared to the type of service she gave me she was very disrespectful. We exchanged words because she didn't know her job, I kept asking her if she's going to reimburse the gas money because she made us go fill the tank up after my aunt already prepaid, Michelle the so-called unprofessional manager even made a young boy, followed me to the gas station to tell me that I don't need to put gas anymore, but he was too late because I had already put gas so when I went back inside the store asking her if we were gonna get refunded, she decided to yell and say I already did it. Prior to that I was trying to show her a picture of the gas that it was barely anything that was left for the car to be on full ,I was just trying to show her if I still need to fill it up and she goes who's next behind the line which I didn't understand because me and my aunt were still standing right in the front, so why are you screaming? Can I help the next person you're not done with us so I later found out that she was the manager that's actually very sad and I would complain every day and go up there every day till I don't see her there anymore. I will make sure I follow through with corporate supervisors, and everybody that I can. I don't like people that are disrespectful for absolutely no reason and I also don't like people that don't do their job correctly, like you are shopping during work hours you do not deserve a job. It doesn't matter if you're shopping for Avis you don't leave the store. I watched somebody came and left. She had an orange shirt on as the camera footage would show that she was upset because nobody was there. Michelle, you are unfit as a manager you do not deserve a job. I will be up there tomorrow with the police to collect the camera footage just know the day you disrespected me was the day you know not to ever disrespect a customer because I will take it the furthest legally she needs to understand they're people that hate rude managers more than anything and I'm one of them.

Great customer service as soon as we got to the counter, we got greeted by Kesha, she helped us out…read morereal fast took under 10 minutes to be inside of a car went to other few car rental spaces that I had pre-booking with, and I paid less with Alamo , even even though I was still under age, I would not recommend if you're going to thrifty just come to Alamo

I had a very disappointing experience with Alamo. The vehicle I received had speakers that didn't…read morework, which was frustrating from the start. But what's even worse is that after returning the car, I was charged three times more than the agreed-upon rental price. How is it possible to charge a customer more than what was confirmed at the time of booking? This is unacceptable and has left me extremely frustrated. I would caution anyone renting from Alamo to double-check charges carefully and be prepared for poor service. 0 stars they are partnered with national which i wouldnt use either. Good luck Yall