After being scammed by Priceless Car Rentals near the airport, I called this Enterprise location…read moreand spoke with the nicest guy, I believe his name was Mark. This was almost 2 months ago and I wish I had written this sooner while the details were fresh. Anyway, he was so nice and understanding on the phone, and I got a rental car reserved for less than Priceless was trying to charge me for a car I thought I had already paid for as a bundle through Priceline. Then, going above and beyond, they came and picked me up from the scammy place! The young man who picked me up, I believe his name was Kendrick, had just graduated from college and we chatted the whole way back to Enterprise. Long story short is the staff here is AMAZING and I will never rent a car from anyone but Enterprise again. They have earned a customer for life. I wish I was sure about these guys names they definitely deserve the shoutout and and were so professional and helpful!

I rented a car for a week, and I had a fantastic experience from the moment I picked it up until I…read moredropped it off. Thanks to Diamond, the process was stress-free. She had a positive attitude and provided excellent customer service.

They are way too slow here. Last time I rented from Alamo, it was in and out. There is no reason…read morefor people to be standing in line for almost a damn hour just to pick up a car that you already paid for. They are slow and unprofessional. Never again

Absolutely amazing customer service truly, one of a kind phenomenal Services top-tier at least…read morethat's what I experienced

The Elite Midsize SUV we rented was not available. They did not tell us this until we were outside…read morewaiting for over an hour. The attendant was very nice, however, he could not tell us when our type of vehicle would be ready. He only said that there were some in the garage awaiting detailing. We finally just had to settle for another type of vehicle which didn't suit us well. Also, insurance was put on our booking, and we had not chosen that in our online booking process.

I returned my rental vehicle to the Hertz location at Houston George Bush Intercontinental Airport…read more(IAH) on June 9 at approximately 6:00 a.m. While I was on my flight back to Charlotte, I realized I had accidentally left a small front-pocket EDC wallet containing about $80 in cash, a small flashlight, and a pen, in the passenger seat. As soon as I landed in Charlotte, I immediately called the Hertz IAH location. I was told to file an online lost-and-found report, which I completed right away. From that point on, the customer service was nonexistent. Over the next several days, I attempted to call the IAH location approximately 25 times. Every time I selected the option to speak with someone, the call disconnected. I also contacted Hertz through online chat and was told that only the airport location could help me--but there was no way to actually reach anyone there. For more than three weeks, I received absolutely no communication. Then, on July 1, I received a generic email from a no-reply address with no contact information simply stating that my items had not been found. I understand that people sometimes leave items behind and that not every lost item is recovered. However, I find it very difficult to believe that a wallet left in the front passenger seat of a vehicle was never discovered during the normal cleaning and preparation of that car for its next rental. Hertz knew exactly who rented and returned the vehicle, yet there was no meaningful communication, no investigation that was shared with me, and no way to speak with anyone at the local office. Whether my wallet was overlooked, mishandled, or never properly processed through the lost-and-found system, the result is the same: an unacceptable lack of integrity and accountability, and horrible customer service. After this experience, I have lost confidence in Hertz and will take my business elsewhere.

Our experience with the IAH Houston Rental Car Center at George Bush Intercontinental Airport…read more("IAH") was a good one. Everything was quick and efficient, and it wasn't crowded during our two visits. It was quiet, actually. To give you an idea of how fast everything was, we landed in Terminal A, exited the secured area, and went down the escalators to baggage claim and ground transportation at 4:40pm on a Friday. We were inside our rental car by 5:02pm. Those 22 minutes included walking to and riding on the rental car shuttle, checking in with our rental car agency (Alamo Rent a Car), and walking to and loading up our rental car. Returning our rental car was as fast as could possibly be, the following Saturday at 3:46pm. I was greeted by an Alamo employee as soon as I pulled up and parked. The return address is 17330 Palmetto Pines, Houston, TX 77032. Follow the signs from there. Alamo's QR-code check-in process made picking up our rental car fast. For details on that and our overall experience with Alamo at IAH, see my review here: https://www.yelp.com/biz/alamo-rent-a-car-houston-4 It takes about five minutes to get from the airport terminals to the Rental Car Center. Shuttles depart every five minutes from the terminals to the Rental Car Center. For more information on exact pickup points and hours of operation, visit: https://www.fly2houston.com/iah/rental-cars Shuttles depart the Rental Car Center every five minutes to the airport. Make sure you board the correct shuttle for your terminal.

The rental car center met expectations. Bus service out of the airport was a bit disorganized, but…read morethere was a long line and we all got to the rental car center reasonably fast. Car return went well.

I want to give a huge shout-out to Claudette, Donte, and Cindi for going above and beyond with…read moretheir customer service! I accidentally left my work phone in my rental car and immediately submitted a lost item claim through the website as required, specifically requesting to be contacted. Claudette messaged me the very next day to confirm they had it, and Donte followed up with a call to let me know it was found! Since it was a work phone containing vital information that I needed for the next business day, their speed and coordination were lifesavers. They were able to get the phone back to me quickly, and I truly wish I had their last names to share with corporate. They deserve formal recognition for this level of care it's not something you see every day. Thank you, National Team!

I got there early to pick up my reserved rental. Getting the rental was easy. Checking out was slow…read morebut the lady was nice. They had a good selection of cars. I chose a mini van which was very nice, new and spacious. Also very clean. Returning the car was easy, they are always very friendly and asks for feedback right on the spot.

What a total waste of time and counter space. The people move so slowly you would think they are…read morethe cast from the DMV counter scene on the cartoon Zootopia! People that have the company shirts on, just walk around looking while 75 people stand in line. The counter people get the bum wrap while it's the team behind the scenes that is causing the slow down. My car was so dirty inside and out I demanded another car. The second car was also dirty but I had already spent over 1.5 hours dealing with the counter and staff I was done! Not a good experience

After being treated like garbage by the employees at the IAH Hertz counter I walked away and made…read morean online reservation at Avis. Ten minutes later I was driving out of the lot in a new Ford Explorer Platinum. The Avis staff was friendly enough and Avis quite literally salvaged my family vacation. So there's that.

Yelli is almost always perfect. Always smiling and customer friendly. Observative proactive and…read moreefficient. She's the best

Pros: a car was available. I an a fastbreak member. I got a text telling me to go straight to zone…read more2 and choose a car. I received the text at 9:32am My rental time was 10:00. I got to the car at about 10:45. Perfect. Con: I go to check out. The lady at the check out asked if I got a paper. I said, no i got the aforementioned text to go choose a car in zone 2. She took the keys and my license and checked me out. She couldn't print a contract or email it, so I had no proof that I legally had the car. She said, "I wouldn't open the gate if your couldn't legally have it." But I kind of need proof of anything does happen. I didn't get an email like she said I would. So she told me to go back into returns. Go stand in line and talk to someone to get the contract. After I got into the returns area, I got the text to check the car out with the system. Which has happened at other locations, but other places could email me the contract. Inefficient. If I didn't have to use budget sometimes for work, I would not.

On January 16, 2025 7:45 PM in Houston, Texas, IAH Airport the rental agent advised me that I must…read morepurchase the toll program at $14.99 per day, resulting in a total charge of $38.31 to my credit card. The agent stated that if I did not purchase this option, I would incur toll charges of approximately $15 each time I passed through a toll. Before agreeing to this charge, I clearly explained my travel plans in detail and showed the agent my GPS route. My travel consisted only of driving from the airport to my hotel in Katy, very limited local driving near the hotel (with most destinations within walking distance), and returning to the airport on Sunday. Despite reviewing my route, the agent strongly insisted that I purchase the toll package and warned that I would pay significantly more without it. Based on this representation, I agreed. In reality, I only passed through two tolls, each clearly posted at $1.50 for two-axle vehicles. Even accounting for the return trip, the total toll cost would be approximately $6.00 (four tolls total). This amount is far less than the $38.31 charged and confirms that the information provided to me was inaccurate and misleading. I am also concerned that this interaction reflects sales pressure to purchase unnecessary add-on services rather than transparent customer guidance. After researching this issue on the Better Business Bureau website, Yelp, Google Reviews, and your company's own customer reviews, I found numerous complaints describing the same experience customers being pressured into purchasing toll packages and other add-ons that were not needed. This appears to be an ongoing and recurring issue rather than an isolated incident. Very disappointed

To start off we were supposed to pick up our rental at 6:00am and the employee did not show up…read moreuntil 6:12am besides the fact that she was already late she proceeded to be disrespectful and give attitude for no reason when we were only polite from the start. On top of that she was trying to add on a lot of random fees that were not necessary and continued to argue which was very unprofessional. If you were looking into booking here just save your time and money and go somewhere else!

I showed up to the wrong location and they helped me out with securing a rental. It was my mistake…read more The employees were very helpful.

Worst enterprise to go to! If I could give zero stars I would. We have a reservation and when we…read morechecked in they told us to wait. We waited almost an hour before they told us they don't have a car for us and knew the entire time just wasted our time. One person was working the desk so it took forever to even get his attention with so many people waiting in the lobby.