Enterprise is horrible! I will NEVER use these company again. Closing hours are NOT convenient for…read moreforeign travelers trying to get to the location. Location is not marked, never saw an Enterprise sign anywhere. We told them we were on the way and driving thru London traffic with walkers and bikers is a B! They were closed on arrival and we were going to return to airport after that but that would have cost us more!!! Really!!!! This company used to be great but their international employees are not helpful and need lessons in customer service! DO NOT USE!! You have been WARNED!!!

Had the best experience renting a car for about a week. The staff were so friendly and helpful!! I…read morewill be using this Enterprise again in the future when I am back in London. Thank you!

We needed to rent a car one day during our vacation, and I had heard good things about Sixt. I…read morebooked ahead a few weeks on the website. Unfortunately they didn't have a lot of automatic transmission cars to choose from (I can't drive manual). I just needed something small and cheap for the day, but unfortunately had to pay a bit more to secure an automatic. The pick-up went very smooth. The clerk was friendly and it only took a few minutes to process everything. Both the car and the GPS we reserved were ready for us. The car was very clean, with full tank of gas ready to go. Car ran well, no problems at all driving through London or the highway outside the city. When you return, there's an Avis lot a few hundred feet down the road that you can park in, then just walk back up to the office and turn in your keys. I had heard horror stories about Hertz and some of the other big names, so I was pleased at how easy and painless it was to deal with Sixt.

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Small and personal car and van hire company. Hiring is quick and easy, no fuss, and no deposit…read morerequired if you pay by credit card.

This is a Car and Van Hire company with a personal touch. After 1 visit they remembered my face and…read morepreferences. The booking process is quick and easy with no fuss. They don't take a deposit if you pay by credit card, and overall the prices are very cheap. The cars are clean and reliable. Overall excellent - I won't go anywhere else to hire a car in central London now!

We rented a car from Hertz out of London Heathrow airport. We chose every coverage possible ahead…read moreof time and was quoted 1322.42 pounds. At the airport, the agent said we accordingly have super coverage, which was a huge upcharge up to 2036.36 pounds. As I had travelled extensively in the states for work, I never double checked the rates during the pickup, as I paid what was already quoted. After travelling all night on a plane, we did not bother to look at the small print on the little form that I initialized. Why would we? It should have been as quoted. This is classic bait and switch which I never encountered when travelling in the states. Buyer beware! P.S. Hertz did not give us any correction later due to our initializing the agreement at the airport.

rankly dishonest. Was blatantly lied to (by a Manager, no less) regarding the one-way fee…read moreassessment. I was deciding whether to return the car to Marble Arch itself, or to my point of ultimate departure, London City Airport, a mere 2.4 miles away. The manager assured me that the fee to be assessed would be a mere ten pounds, and that I should ignore the 166.66 pound fee that was quoted. When I questioned her as to whether that was really true, and shouldn't I trust what was in black and white before me, she actually acted offended and assured me multiple times that she would personally see to it that I was charged only ten pounds. I foolishly took her at her word. Well, as you might imagine, that was all simply a lie. For the grand "privilege" of dropping the car a mere two miles from where it was rented, I was charged an additional 211 dollars. All told, my 38 hour rental was more than 700 dollars. Additionally, the car class I reserved was not available, and they were deceptive as to the up charge for a different car (She offered an "automatic car at no additional charge," but when I said no thanks, I prefer ma manual, she did not clarify that the manual *would* incur an up-charge--it's on me for not checking that, but poor customer service in any event). When I called to ask about the manager's misrepresentations, I was treated rudely and condescendingly by staff. A miserable rip-off of an experience. Avoid at all costs.

Hands-down the best rental experience I have ever had in Europe…read more The whole experience was outstanding. From the warm welcome we received when we walked through the door all the way to the last goodbye from the shuttle driver at Heathrow. Every aspect of the trip was incredible. Michael was amazing - a true professional. Did everything he could to make us happy. If your experience is half has good as mine then you will be extremely pleased

Used these guys a few days ago to hire a van for a week. Really good customer service, and a really…read morecheap price - and the van was great quality! Will definitely use these guys again, and happy to recommend them

For the first time driving myself in the United Kingdom, the car came from Sixt. I quickly took to…read moremotoring on the opposite side of the car and the opposite side of the road. It might not be so easy for everyone. Know your limits. Driving the Ms is easy-peasy, just study the driving culture and rules beforehand. Remember London is a radially dense city, so as you exit, and are further distance from the core, congestion dissipates with the intensity of development until you reach the placidity of the countryside. I have always liked Sixt, minus a couple discrepancies. The car selection outpaces competitors.

Hard to give 1 star. Booked via Amex travel. Kiosk was closed on arrival. I left & checked 2 hours…read morelater. SIXT rep did then come by, checked booking, which he stated didn't exist, I showed him my e-mail with reservation number. Rep stated reservation expired one hour after reservation time. He suggested it was my fault the booking expired. I pointed out the obvious, it's hard to rent a car if the car rental office is closed. My mistake for returning. Waste of my time booking & going there twice. Zero customer service shown.

ADVICE: TAKE TONS OF PHOTOS (EVERY ANGLE) AND VIDEO OF THE CAR YOU RENT!!! (You'll read several…read moreother reviews that give this advice based on their experience as well). If you don't document absolutely every possible piece of damage, no matter how small or insignificant, they will try to lay the damage on YOU. After arriving in the UK from the U.S on a 10 hour flight, we took an Enterprise shuttle from outside T-5 to the Heathrow Enterprise office and lot. We had pre-booked the car through a well known membership store. The branch was very busy, as you might well expect being at one of the world's busiest airports and it took us some time to get our car. One member of your party lines up in the small office while the other(s) stand outside. It's somewhat chaotic. A rep walked us over to the car and the three of us looked over it for damage, the rep explaining that damage had to be 'bigger than a golf ball' and showing us a circle cut-out on a piece of plastic for demonstration. One of us took a few photos, which later ultimately saved our bacon. When we dropped the car off at a different Enterprise location, (we had the car less than 24 hours) they walked around the car and claimed the black plastic that goes over the wheel well was 'popped out'. Looking at it, you could barely see it. It definitely wasn't something we'd noticed picking the car up, but if you stood at the right angle, you could see it was SLIGHTLY protruding. Long story short, the rep at the drop-off location filed a report. Fortunately, we had some photos, albeit, not the best angles. At this point, we were BOILING MAD since we'd had the car less than 24 hours and had NOTHING to do with the damage. We were about to spend a month on vacation on a cruise and in the UK. Over that month, we spent many hours (and wifi data) on communications between ourselves and Enterprise and our credit card insurance, trying to straighten out the situation. It really took a toll on our vacation enjoyment. Fortunately, after about 3 weeks and much mental anguish and aggravation, due to our photos and explanations, the claim was waived, really only due to the fact we had photo evidence. However, I'm sure some unfortunate future customer will have the same claim put on them. I would avoid renting from Enterprise as reading reviews, this seems to be a standard practice.

I rent from Enterprise between 5 and 10 times a year, usually great, except for ridiculously long…read morewaits to pick up at Heathrow. This time though when I returned the car they found a tiny nick to a tyre and want to charge me $350. I had taken pictures of the wheel when I picked up the car because there was damage to the alloy wheel, but I never looked at the tyre. I will never be using them again!

Do NOT use Europcar under any circumstances. I couldn't find the location that rented to us. It was…read moreat 12 Semley place. We had an 11 o'clock reservation and have been waiting over 90 minutes and still do not yet have our car. When I asked the manager Isaac, we just got stonewalled with no real answer. They said the car reserved for us has a flat tyre and they will drive us somewhere else but we still have not seen anyone to drive us there. This is absolutely unacceptable, we have limited time in England and we are spending close to 2 hours just to get a car. I will make sure to warn everyone I know and online to avoid Europcar like the plague

BAD, WORSE & ROTTEN!!…read more This was probably my worst rental experience and I would like everyone to be warned about my experience with Alamo/Europcar/National car hire, which at London Heathrow is the same place. I arrived early in the morning from a long trip abroad and was promptly collected by the bus to be driven to the car rental company. On getting there the driver was kind enough to put my case on the sidewalk and told me to go inside and that my case would be safe where it was with many other cases. After standing in line for about 30 minutes, I went to check on my case and found it had been removed. Luckily a gentleman standing nearby noticed someone had loaded my case into a van. I rushed inside and after two hours they managed to identify the vehicle that we thought had taken my case. The lady at the car rental tried to contact them and left messages and sent texts. Luckily they returned the case the following day and I had to travel over 100 miles back to the rental company to retrieve my case. Besides this incident I must point out that there was around a two hour wait to collect your car even if my case was not taken. This two hour wait after a nine hour flight remains a lot to be desired. You would think this would be the end of my problems but when I returned the car after the rental period, the car was checked in and found to be perfect and I was told to go and get on the bus back to the airport. I asked for a receipt, but was told that they do not issue receipts but all was in order. When I returned back home, there was an account waiting for me for what they said was a shredded back tire. Having being in the motor business for 30 years I assure you it would be impossible for anyone to drive and not notice that a tire had been shredded or at the very least notice that there was no air in the tire. I disputed this with the credit card company and after a lot of hassle, they finally passed a credit. My advice is never use this car rental company, and always make sure you get a receipt that the vehicle was returned in good order!