The staff was unfriendly and totally unhelpful. "No" seems to be their favorite word. What pushed…read moreme over the edge was their price gouging. I could not find any petrol station nearby and had to return the car without refueling. Without any warning or notice, they charged me 5 pounds per liter, which ended up being more than 102 pounds, which equates to about $25.50 per gallon. This takes price gouging to a whole new level.

This is for a car rented from Budget for 28 days…read more I received horrible customer service and a shoddy old car. 1) Did not get the car I reserved. The usual bait and switch game. They display a certain car on the website "or similar" and sure enough that "similar" car is of lower quality, smaller, bad all around. The car had 13k miles on it and had a bad manual gear switch. Not a car that would be rented out at any car rental company I ever rented from in the USA. I had constant problems trying to put it into reverse! 2) On top of that, I was given the car--rented for 28 days!--with a dirty exterior. When I inquired about it the customer service person told me "the washer is broken." The inside didn't look like it was cleaned either. Since the interior dash was covered with dust I don't trust that it was wiped down with sanitizer as Budget states as part of it's cleaning against COVID-19. I shall most likely never return to rent from Budget. Miserable, all-around terrible experience. The customer service woman, Vanessa, was shouting and interrupting me when I was returning the car and complained about its condition and that it was not the car I reserved.

Beware - if you're from the USA you'll get an extra charge for damage to a car you were not…read moreresponsible for. I rented a car from Heathrow and dropped off to St Pancras. No one inspected car on pick up and there was no one to inspect car with me on drop off. The car had not been damaged during my use: I was then sent photos and charged for damage I can't even see in the picture. Some on a back door trim I didn't even use. I've had three people inspect pictures and they are also confused. This has happened to me twice renting a car in the UK. It's disgusting and I'm extremely upset as I wasn't here on happy times but for a funeral. This just added salt to the wound.

My experience with this rental was one of the best I have ever had. It was quick to pick up the car…read moreat Heathrow and drop it off at St Pancras in London to catch a train to Paris. There is a 50 pound drop fee for not returning it to the airport, but the given the convenience and not having to pay for any additional travel - it was well worth it. Next time I will order a bigger car. We got a standard and in the UK that represents a smaller car than it does in the States. Overall this rental added value to our vacation and allowed us to explore the country on our schedule.

Bloomsbury Cars is very a cheap airport transfer service from bloomsbury to gatwick from £52.i have…read moreused it first time last year and have just travelled with them now.Online booking would earn discount.I would recommend bloomsbury taxi / cars (gillian)

Hi i have tried them so many times all the drivers are good and friendly and the company provides…read moreexcellent service. highly recommended.

The shop was a short walk from Kings cross station. The paperwork at the office were quite fast and…read morethe cars were in very good conditions, though the cars were kept in a separate garage about a mile away. Felt that the price was the most reasonable if compared to other car rental services.

Uesd these today very helpful and right on my door step , very reasonable on price to got a van for…read morethe day for 30 quid which is not bad at all ! easy to used and very straight foward service.

Awful customer service these guys never answer the phone!read more

DO NOT RENT FROM THIS COMPANY! YOU WILL GET RIPPED OFF!!!!!…read moreBAIT & SWITCH!!!! This rental car company lures you in with a reasonably priced rental cars, then upon the return they charge you for simple wear and tear damage the every reputable rent car company would normally waive. The vehicle rented to us had a chipped windshield and scratched rim. While using the car, the windshield got a chip, and the rim got scratched. Now we are suddenly being charged for replacements. DO NOT RENT FROM SIXT!!!

Hiring a car with sixt is relatively easy, until you find you want to give the car back. They do…read morenot have an out-of-office-hour drop off service, which means if you are 5 minutes late, they are closed. I even called beforehand to say I would be 5 minutes late, but they refused to wait. I had to pay for an additional day and drive all the way back and through central London again the next morning. I would rent with Sixt again, but I think it's poor that every other country in Europe so far had a drop off service, but London has not.