Our car get cancelled. They said they called us while we missed the call. There is no email or text. Our reservation just got cancelled.

This Avis outpost is awesome. No BS, no attitude, minimal waiting, they don't care if you drive the car out of the state, they will often upgrade you, and always have cars at the last minute. if you live anywhere near downtown avoid the Enterprise at Pershing Square and go here. The SUV we just recently rented was full of what appeared to be blood all over the seats but whatcha gonna do? read more

This AVIS office is NOT CLOSED (not sure why it's labeled as "closed" on Yelp). Nice people working here... especially the guy who works later in the day during the week. Very helpful. read more

I made a reservation for a specific car/model but when I went to pick it up they gave me something complete different and unsuitable for my needs. When I asked to change I was informed there wasn't no cars available and if I want something else I should go to LAX. I was even whiling to come back later in the day when the guy told me he was waiting for a car to be return at 6 o'clock but I wouldn't be able to since the office was also closing at 6 PM. After complaint about the treatment I was getting and mentioned I would contact Avis the men working there called Alex (very rude, zero customer service) decided to change my reservation and gave me the car (he was saving to somebody else) I wanted. I do not recommend this place. read more

The best AVIS i ever deal with. Specially the guy Raj. He can give the customer what he want in an easy way. I will deal with him any time i need a rental car and i will tell all my friends about this branch. read more

Avis - Car Rental Near Me - Los Angeles, California

Harry always gives me the best customer service. I come maybe once a year and he even remembers me!

I travel extensively for work and this Avis location is by far the worst car rental office I have ever experienced. Had mechanical issue with my rental and stopped here to try and get a replacement car. No help. No empathy or compassion. Would give this place -5 stars if that was possible. Avoid at all costs. read more

Terrible customer service. They don't have the right tools to even properly detail the car....... They're cars are safety hazards and I wouldn't be surprised if you could be exposed to covid 19 at they're location read more

I originally only needed a rental car for one week while my own car was shipped from out of state. The shipping ended up taking way longer than expected, so I had to keep extending my rental car. Avis made this very easy for me, and they were polite and professional throughout the whole experience. I rented a Hyundai Elantra for a grand total of over three weeks. The car was clean and functional, albeit more expensive than a rental from LAX would have been (but I live near DTLA, so it was absolutely worth the convenience). It was a bit sad when I finally returned the car - we had had such a good time together. Thank you Avis! read more

Friendly, helpful, gave us a good upgrade. Great location if you are in DTLA (we were staying in DTLA and driving to Vegas so it was much more convenient to walk a few blocks from the Ace Hotel to here than to head out to LAX). Interesting furniture too. Chrome sofas in the lobby and the attendant in the garage was chilling in a mid-century Gunlocke chair. read more

Customer service is key! These guys are the best. Very helpful, kind, considerate....I wouldn't think about going anywhere else. Conveniently located within walking distance from my job so it makes pick up and drop off super easy. read more

I made a reservation online and provided my credit card, I received a confirmation email and went I arrived to pick up the vehicle they informed me that they didn't have it. read more

I booked a Mustang for my husband birthday... And you are never sur when you book if it will be this model or not and it was... So it was a very good present for my husband.staff was very nice . we get the car very fast didn t need to wait 30 mon to get the paperwork done. Same thonk when we returned the car. Easy cheap simple eficient love it read more

Stay away, go with enterprise, I've never had a problem with enterprise but tried Avis/Budget for a 2nd time and again they failed. Bad management that did not help read more

I live in DTLA and I have been to this Avis a couple times now. The customer service is good but they have a poor choice of vehicles compared to their airport offices. Not that big of a deal to me but I like getting my nice upgrades when possible. read more

Shocking experience today , we booked 4 luxury cars in advance from Australia for a preplanned father son drive to Vegas , we booked in November and prepaid for 3 of them, when we turned up today, the guy just said no luxury cars you can have. Suburban instead, said he would have needed at least 3 weeks notice , we gave 7 . He was also unapologetic, and only one car was clean and ready. Probably the worst customer experience I have had and effectively Avis destroyed a key part of our planned trip, drive a convertible mustang to Vegas with your son!! read more

Friendly customer service. Reliable cars and efficient check out. Close to local dtla hotels.

This place is the worst Avis around, the customer service is very bad, the cars typically dirty and the staff clearly doesn't give a crisp about you or your needs. I come here to rent a car almost bi-weekly for work for a long drive to central California. I have been to this location about 5 times now and I started renting from another location at the airport because even though it's farther I would prefer the better customer service. Every once in a while I get a decent person at the desk, but unfortunately typically not. There are 2 main guys or three Hispanic woman who is the best of the three. The guys here truly are rude and don't care. I complain about the status of the cars and they still don't fix it. I've even been sitting here booking a car when someone calls in and they lie about availability of cars. I understand we all have bad days, but this place truly is crap. This will be the last time I come to this location. read more

NEVER CHOOSE THIS PLACE!! The customer service is awful! When I asked the lady about the security hold when I returned the car, she was very impatient. She just said she didn't know about it and let me come tomorrow and then talked to the next customer. Although the price is a little cheaper, you don't want to come for the second time! read more

A bit expensive, but the process is super easy and quick. The people that work here are helpful and clear about everything.

Amex coupon. Drama Harry the best got it done and sent me on my way Best Avis service in town Dario read more

Excellent AVIS. Thank you so much! I don't need a car to live in DTLA, but occasionally one must move a new bookcase. Excellent customer service; these folks have taken care of me again and again. Kind, professional, accommodating. My go-to DT car rental company. read more

They always seem to be sold out, no matter how far in advance you book. They open too late on weekdays for a downtown location (most meetings start at 8am). read more

Very happy with Avis and this location in particular. Courteous and professional staff that was happy to walk me through their rental process. Would absolutely recommend this location to a friend! read more

Excellent superfast service . The prices are always the best around and u csn easitly book via their app, customer service is really superb and the only draw back i coild think off is the act that they arent open 24 hr for dropp off returns so your flaxibiliry on retiring is a bit limited for their oppening times , i would think that key dropp box should have been there since you are returning in an enclosed secured parking lot on the 5th floor abobe the rntal office. All in all very conveniece and great service. Highly recomanded . read more

Excellent customer servIce at this location. I was in desperate need of a rental car since another company didn't honor my reservation. I called an hour before they closed and spoke to ALEX - he put me on a quick hold to search their inventory. He was able to find the car I needed for my family trip and quoted me a decent price. He was also upfront and said there would be no time to wash the car because they were closing (I needed a car so that didn't matter). he offered a quick discount for that and had me in and out within 10minutes. The guy cleaning the car on the 5th floor also apologized about not washing the car but had cleaned it best he could. He helped me set up the back seats and fixed the tire pressure light that was on. He knew exactly what he was doing and didn't rush just because they were closing. I really appreciate that. When I returned the car the young lady was extremely nice and the process was so easy and overall I paid exactly the amount I was quoted. I highly recommend this place and will return to rent from them again. Thank you so much for the amazing service. read more

Terrible customer service. I reserved a car through costco car rental services to find out upon my arrival at Avis that my car reservation was unavailable. No courtesy call to inform me of this situation ahead of time. What type of customer service is this?! Then I didn't get any help what so ever the person working did not want to be there and didn't care what my situation was. He could have tried something but he didn't. He just sat there. I would understand if it was a busy day and he was busy with calls or actual people in the office but it was empty. No manager either. Terrible experience and do not recommend this place of business to anyone. read more

We used them for the first time last week. I left my keys and sunglasses in the car. When I realized that I did I called Avis right way. I was told the car was already rented to the next customer and it'll be back Dec 1st. I called them back this morning was told they didn't find anything I asked for them to look again. He came back on the line and said I found your key's but not your sunglasses. I began to ask if they ask the last customer who just had the car if they found any sunglasses in the vehicle they said they refused to ask the customer because that it would apply that they stoled them. I KNOW I LEFT THEM THERE. THIS WAS POOR Customer Service and I will never use them again. I told them that I live down the street and we wanted to use our local car rental place. From now on Ill use Enterprise! read more

I needed a car ASAP since I am from out of town. The only good thing about this place was I was able to get a car ASAP. I was quoted that it was going to be $50 a day which is a bit overpriced. Then I found out that they charge additional $27 a day for being underage $77/ per day is a bit ridiculous. Not only was the price ridiculous but I got the smallest car possible as my rental the Mitsubishi Mirage. That car should not be rented out anymore. I felt so unsafe driving it. Every time I pushed on the brakes the car would make a loud noise. I was scare the brakes might break on me anytime. On returning the car I mention to the clerks about the problem so I hope they look into the brakes. I am staying in la for another week and was able to find a great deal through enterprise for only $25 a day. I would highly recommend going there instead if you're trying to save money. But if you were that desperate like me since I got it on a Sunday and enterprise Aren't open on weekends I would recommend just renting a day or two until the weekdays. read more

On August 11th, we waited 45 minutes at LAX Terminal 5 for the courtesy bus to pick us up. This was the best part of our experience with AVIS at LAX. As a Preferred customer, I had a minivan reserved. I drove out and to my surprise the car was filthy, dirty and disgusting. salad dressing containers in the glove box, empty bottled water underneath the seats, used napkins everywhere and sunflower seeds on the floor in the back. I had to pull over and disinfect the car with Lysol and Purell wipes. Here's how bad LAX is: When I returned and complained, the staff told me and I quote "when we are busy, management does not want us to clean the cars. They ask us to fill the gas tank and turn around and give the car to the next customer". If this does not make you mad, I am not sure what would. And to top it all, the return counter staff had the audacity of telling me "you should have come back and asked for a clean car". I guess AVIS should change their tag line to "Revenue first, who cares about customer experience". read more