I was dropping off a rental car at the Airport Avis, at 4 in the morning to fly out for a trip. With nothing really directing renters on where to park to drop off a rental, how is one suppose to know you're not to park in the lot spaces, but to pull the car up to the rental booth? So instead of having me pull the car up alongside the booth, the male attendant is whistling, and yelling that I'm not suppose to park in an empty space, but to leave the keys in the car, and get my paperwork. Either have clearly marked spots for customers to drop off cars, or have someone with some etiquette on dealing with customers. read more

Had a confirmed reservation. But no car - nobody at the counter (preferred or standard). Guy at Dollar said they just went home after the last car was rented. WTF. Why accept a reservation if you can't hold the car. I rent 30-40 cars a year but I'm going to change our Corporate agreement to someone else. read more

One of the worst service experiences I have ever had. Absolutely no regard for customer care. I made the unfortunate mistake of losing the keys to my rental vehicle. (A bone-headed move on my part that I was more than willing to accept responsibility for. I left the keys on the hood of the car but because it was a push button start, the car was running when I pulled away with the keys on the hood. The keys were lost but the car remained running which allowed me to get it back to the Avis location without the keys). However, the service I received from this location throughout the process was miserable. It started when I realized I lost the keys. I called the location 7-8 times on Friday evening to let them know of the situation. The phone was not answered. It never even went to a recorded message. It just rang nonstop. After 7-8 times, I called corporate support who confirmed that I had the phone number correct and that they were still open. I was on track to return the car at 2 am (after they closed) without the key. Corporate advised me to park the car at the return location and use the after hours drop box to deliver my return details (on the contract folder) and include a note that the keys were lost. I did this. At 1 pm the next day (Saturday), I got a call from the return attendant (Katie) who told me that she could not locate the keys. I told her that I included a note on the contract folder that I put in the drop box, and she proceeded to tell me that she just got in and did not look in the drop box. Which - if she was calling me b/c she could not find the key - she had to have checked the dropbox first). She then told me that I would be required to pay for two keys plus every day that the car can't be used. I expected to pay for the replacement key (one, not two since there was only one key on the ring), but nowhere did the contract state I would be charged for every day that the car could not be used. She could not give me a reason other than "I can't check the car in without the key". I asked to speak to her manager. She told me "I don't know where my manager is and I only have his cell phone number which I am not allowed to give out." I told her I wanted the manager to call me so she said she would let him (David) know, however he was going to be leaving soon and that the next manager on duty was Justin. After six hours, I did not receive a phone call back. I tried several times to call the location, and just like Friday evening, the phone was never answered. I literally called another dozen times over a one hour period and nobody picked up the phone! So, I drove back to the location and spoke to Justin in person. The first thing he told me was that "everyone here wants to kill you". He said it to try and be funny, but quickly realized it was a poorly-timed to joke. He apologized. He then told me that the information that the return attendant told me was extreme, and that I probably would just be charged for the replacement key. However he could not confirm and I would need to call his manager on Monday morning. He gave me her name (Shannon) and number and told me to try her at 9 AM. I proceeded to tell him that I called their location 20 times over the past two days and nobody answered the phone. He told me his is not surprised to hear this because they can't hear the phone ring due to where it is located! How is that an acceptable reason and how has it not been addressed operationally? Pathetic. Literally 20+ times I called and nobody answered. Just think of all of the poor customer experiences this location has had because they don't answer the phone! Anyway, Monday morning I called Shannon. I told her who I was. She told me she was not up to speed on the details yet and I offered to share more information with her. She said yes, and then asked me if she could "call me right back". She never called back. I called her at around 5 PM and left a voicemail. Still have not heard back after 24 hours. Still have no idea what the final resolution is. I have every intention of paying for the replacement key - I lost it and accept that consequence. I will never, ever, rent from this location again. I recommend you stay away from this location as well. read more

Worst car rental experience ever! I chose Avis because they were cheaper after a lengthy comparison of the other rental cars. Flew in from Phoenix with my three kids. Staff were rude, confused, and unorganized. Couldn't clarify if I could use a debit or credit card. Spent 30 minutes trying to sell me insurance, upgrades, gas, etc. which I declined when I made the reservation online. The staff said the car was red but it was grey. They said the keys were in the car, they were not. Had to get back in line and wait some more to get the keys while my family waited in the parking garage heat. I called to talk to the manager and was told they weren't available and would have to call me back. I will not rent from them again. Pay the little bit extra and save yourself from the stress. read more

If give them zero stars if it was an option. Terribly rude desk staff. Reserved a mid size car on line through Expedia. Nissan Sentra is their mid size car. Hmmm. Ok. Was reserved yet I waited 35 minutes for the car. Car was not washed and rather dirty. All glass was very dirty. Food spills. Was told rudely that if I returned it after 12 noon the next day the $31 rental would be assessed a $49 late charge. It was 3:30pm when the noon reservation rental was ready. Huh? I complained and got nowhere. I called corporate and they gave me totally different information. Corporate said "its 24 hrs from when you pick it up regardless of which online 3rd party I rented it from. ". Like every car rental company on the planet!!! Never ever again will I use Avis anywhere. Immediate customer service training needs to be done on actual rules, policies, and how to talk to customers. read more

Got a nice new Ford Focus for $140 for 6 days. Great service when picking up the car and when turning it back in. When you go down to baggage claim the rental car area for Avis is just about across from JetBlue. I have Avis Preferred (it's free) and since I was the only one there I went to the counter, plus it was warm inside. No one came out to the car as it was 9pm at night. Everything was clean and even had 2 ice scrapper, although we didn't need them on this trip! Gas Plan is a little strange, they work it off the miles you drive, so if you fill the tank there is no credit for that. If you are on a couple of days trip and don't plan to fill the tank I guess that would work. Their price in 12/2014 was $3.10 a gallon which is high considering local prices were $2.80 to $2.60. Ford had Sync and I was able to get my iPhone loaded and working, even streamed music from the phone. It dropped Bluetooth a few times for no reason, Apple or Ford? Since it doesn't drop in my BMW I saying it's a Ford issue. There is even a USB port in the center arm rest if you have your cable with you and no charger. read more

I want to acknowledge Wendell at AVIS at the Pittsburgh Airport. Wendell was amazing! I originally booked with Budget and Budget lost my reservation. On top of that, all of their employees left for the day. I was stranded at 11 PM at night at Pittsburgh airport with no car and no help. Wendell came to the rescue and helped us. He stayed an extra 30 minutes after his shift! The world needs more people like Wendell! read more

I made an online reservation prior to my trip. I go to pickup and the woman working the desk is busy. I wait, she doesn't acknowledge me. I step right up to the counter and she still does not greet me. I then say hello and after a pause she then looks at me and says I need to finish what I'm doing. She asked me if I was some name of a reservation she had ready. I told her I was not but that I have a reservation, give her the information. In between trying to get my rental she's still doing other paperwork. I was shocked at how non customer service oriented, annoyed and not nice this woman, Mihaela. Might I add she is a LEAD Sales Associate! I finally get the keys and when I get to the car it's dirty inside and out. The gas tank is barely touching full, but know I'm going to be expected to return it completely full it be charged extra. This was a one-way rental which I dropped off at the Arnold Palmer Airport location. That was also a confusing and frustrating location experience which I will review on that specific location page. Myself and my husband started travel this year to Pittsburgh and need a rental car, additionally, a few times a year for the next few years, but Avis will be a last resort given this experience. read more

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Made my reservation through American Airlines my total was $168.23 at the Pittsburgh in Airport I was asked if I want to pre-pay for fuel for the first time in my life I said yes afterwords I was charged $141.10 to fill up a forerunner Toyota that was bullshit $60 tops please be careful when you rent from Avis at Pittsburgh or anywhere else specially if you pre-pay for fuel never rent there again read more

Ridiculous. Why does it feel like this is their first day in business? Line took forever even though it only had 2 people in it. Then you go stand in the cold for 25 minutes while they "bring the car to you right away". Oh yeah, twice as expensive as the other companies for worse service. read more

we rented a vw passat on oct 1.... the customer service was very nice... then, came the walk to the car.... we had to use avis as we needed to drive from pittsburgh to cincinnati .... avis was the only option.. most rental companies do not allow for pick up at one location and drop off at another.... avis was not doing us any favors... it was $100 a day the car was filthy, in and out.... don't know what the funk smell was inside, but most offensive... the interior looks like it had not been cleaned in months, grimy, stained, worn carpet... just nasty.... and of course the windshield wipers streaked and needed replacing.... but, took it as this was the only option... then, when driving to cincy, it was raining, on and off, intermittently heavy at times... then the traction control intervened... which has never happened to me, ever ! and i've driven countless vehicles with traction control in all weather conditions... turns out this car, with 39k miles, had tires that were all but worn out.... thanks avis for putting myself and my wife in harm's way... it used to be that avis tried harder... the old advert... well, that mantra is gone and forgotten.. oh, and one last comment... calling customer service is a mind warping experience.... takes forever to get through... and when you do... you get someone who can get nothing done... and asking for a supervisor?? i did.. and 24 hours later, nothing... finally received response in email from escalation.... offering me a 3 day pass for a future rental... think i'll pass !!! and just for good measure, i'm reporting this to the state of ohio consumer protection bureau, noting i took a pic of the vin to properly identify the car in question... it should not be on the road read more

I rented a Toyota Sienna from Avis out of LAX. I have used Avis in the past and everything went smoothly. I thought they were a top-notch company. I was wrong. The van was so dirty. We arrived from a cross country flight with a 5-month-old baby and it was 8:30 pm and dark by the time we saw the car. I noticed it had not been washed but wasn't going to get back in the long line to complain. The next day we lifted the center back seat to use the cupholder and it was filled with crushed potato chips and other trash. The outside of the car was extremely dirty, much worse than I could see in the dark. Also the oil light and maintenance required lights were on. I tried to call customer service, reached someone with a very heavy accent who told me he has never driven a car and needed put me on hold to investigate. I was in the phone for 22 minutes only for them to say they couldn't help me, but I could call the emergency number if I wanted. Extremely disappointed. read more

It's your pretty standard airport car rental company, but I happen to like this one slightly more than the others because they do a nice job of getting you in and out of your car in a timely fashion. If you sign up for the Avis preferred membership (it's free), you can bypass the regular customer line and go right out to the outdoor booth and they have your keys waiting for you. It's definitely a nice perk. When you return the car, there's a guy who comes right to the car, checks it out and then gives you your receipt. You just have to keep your eyes open for the Avis car rental return when you bring it back. Give this place a try - just make sure to sign up for the preferred membership. read more

Cheated by the employee for buying avis' insurance when picking up the car. The person insisted that I do not have the coverage and gave me wrong information about the policies of my credit card. When I finally got that I do not need avis' insurance, I had to be charged for one day and they almost did double charged me one day rental price. read more

I had to rent a car in the middle of the night when my brother could not make it due to car trouble. I told the desk clerk I would be returning the car in less than 24 hours and he told me I had until 11:59 pm. I returned the car at 7:00 pm and No One was there to check me in. They had a drop box, so I left the key in the locked box. When I got my credit card bill, I was charged $210.00 for a Compact car I had less than 24 hours. I had filled the tank up before returning the car, had no accidents and the car was clean. When I called about the over charge I was told the car was not checked until the next day at 7 am and I owed $14.99 for gas! I could only guess that one of the Avis employees took the key from the lock box and went joy riding at my expense. When I called the manager at the Pittsburgh Airport he did nothing to resolve this issue. I will never rent from this company again! read more

We rented a car from Avis PIT airport car rental. The lady at the counter who helped us was very rude in describing the insurance options available to us. She kept mentioning there was only one option until I kept pressing for another option. After 10 min, she finally mentioned that there was another option. Why did it take 10 min for her to mention this? How come this option was not presented at the beginning?? If you can uber to another car location outside of the airport or even choose another car rental company, I would recommend that than trying to talk to these people! read more

Attempted to rent a vehicle this past week, "prepaid" and was denied the car rental. The employee behind the counter "Nala" was useless and more than far from friendly. I truly would like a response from an Avis representative, a second chance to rent with you could be a possibility but if this company can't even respond to my review then why ever rent from you again? read more

Picking up the car there was no comment about lack of cash option for PA tolls, trying to get through the phone tree idling in front of toll booth only to get someone who was not able to answer my question and could hear the papers shuffling as she researched it. Newer car and no problems during the trip, I tried calling to find out about tolls and even opened EZ-Pass account to pay to no avail. Upon drop-off, snide gal tells me "use the drop-box" and unable to have question answered. Coming into the airport the following morning (had to stay overnight at Pitt Hyatt), I encountered Desiree. She seemed nice enough at first, I even commented it must be hard for her to keep her voice having to yell through mask & shield. I let her know about a late charge added to my receipt, she printed a copy to review together (gave me a copy). In remarking as to the toll issue as well, "well she must have put today as check-in." I told her I was not able to speak with a human being and directed to use the drop-box, that I stayed in the hotel overnight and have a receipt to prove the car was returned last night (even took a picture of the plate for the PA tolls, EZ-Pass account). "Well I'm just telling you what she did." How is that a way to respond to a customer, instead of understanding the issue she simply escalated a scenario where I was not raising my voice nor using profanity. "You don't need to talk to me like that," like what? I told her she didn't need to have a power trip with me, now I could see why the person before me had to spend so much time with her (other rep at counter took care of 2 people during this time). She demanded the receipt to be returned, she yelled at me when I took her pic. I will definitely let Costco know my concerns. I understand limited staff and customer service will be sub-par for a while post-pandemic, "out of character" per manager Shannon and maybe just a bad day. I don't know nor care about her day, customer service is NOT Desiree's strength! read more

Horrible. They gave us a poorly maintained car and charged us $80 for roadside assistance. When we initially picked up the car they were extremely short staffed in the parking area. It took longer than it should have to get the car. After a bit of highway driving the low tire pressure light went on. All four tires were low on air so we added air. After more driving the front passenger tire would not retain air. It got so low it was dangerous to drive. Went to another Avis to get a new vehicle. They told us they had no cars and to call roadside assistance. Roadside assistance swapped out the bad tire with the spare. When we returned the car, there was no one staffing the car returns so we, along with others, just left the car. About a month later we were charged $80 for the roadside assistance. Won't be using them again. There are plenty of other options at the Pittsburgh airport. read more

only doing a 1 star because you need to pick something It should be no star MY HUSBAND WROTE THIS Very disappointed in Avis right now. I made a reservation on May 5 for a mini van. I go there today to get the van and they do not have one reserved. the gentleman at the counter was very nice and apologized and did everything he could to make it right. I had to wait about 30 minutes for a van. I used Avis because they had Chrysler minivans and I ended up with a kia that does not have the storage room that the Chrysler has. The kia rear power gate doe not work. I will probably not use Avis again and I will let everyone know how I was treated. Avis Car Rental WROTE THIS Avis Car Rental We are so sorry. Unfortunately, we're unable to guarantee a specific make or model. Please feel free to check a nearby location to exchange the vehicle. I RESPONDED THIS Avis Car Rental we did check a near by location, They told us they had one but it was reserved for tomorrow. So you can't guarantee a certain make or model? Why can they do it but not the location we reserved one? The van we got is smaller than what we wanted. It is ridiculous that you do this to customers. The automatic lift gate DOES NOT WORK. We will be cramped because you did not give us what we reserved. What are you going to do to compensate for your mistake? We reserved a Chrysler van a month ago.Not a small van a full size van. IF YOU could NOT provide us with what we reserved you should of notified us. As it was, we had to wait for one to be dropped off. This is not acceptable. Cranberry has one but they will not give it to us. So please tell me where else we can go to get one? I WISH WE WOULD OF READ COMMENTS BEFORE WE RENTED. VERY DISAPPOINTED. WE ARE STUCK WITH THIS VAN,WE HAVE NO TIME TO SHOP AROUND FOR ANOTHER,IF YOU WANT TO CALL IT THAT. IT IS NOT VERY CLEAN EITHER. WE WENT THROUGH PRICELINE AND WE WILL MAKE SURE THEY KNOW ABOUT THIS ALSO. read more

It appears the Avis business model is to make sure your reserved car is not available nor a similar vehicle as per their own policy. A sporty, performance car (BMW 3 series) turned out to be a full sized 7-passenger SUV. Hire unhelpful counter staff and nonexistent lot attendants to demonstrate basic operating features. Throw in a dirty, sticky interior, and some of the highest rental rates in the business. This is one rental company to avoid at all costs. Their motto should be, "At Avis we couldn't care less." read more

Avis just tried to give us an Old Impala that was in a wreck. Now they say they don't have any others left. We rented a new Ford Focus but they say that it is not clean. NO we are not driving your wrecked car that your employee told us y'all "haven't had time to fix"!! And there isn't anything to even sign to say we didn't do it. They told us they don't have waivers!!!!! What kind of rent a car company is this?!?!? read more

Fraud!!! This is the worst rental car company EVER!!! Do not rent a car from this location or this company. They have hidden fees that are not explained at time of agreement and then charge fraudulent charges on your account. And when you call customer service they are all in India and do not care. Absolutely Terrible!!!! read more

After indicating I wished no additional coverage, I was surprised to find a charge essentially doubling the cost of the rental show up on account a week after returning the car. After dealing with snide customer service reps they said the best they could do was refund 50% of the coverage that I did not wish to have in the first place. It is 100% shady businesses practice and to think they get to keep 50% even when they are called on it is a disgrace. read more