I previously wrote a review about my experience in renting a car and having problems without resolution. The District Mgr Brendon at the Lower Burrell office and Maggie kept their word and persued an intervention from corporate to satisfy our experience. They went above and beyond and it is greatly appreciated Thank you Sharon read more

Car was clean and in excellent condition. I was unsure of some of the features, and the manager provided instructions without any hint of impatience, which I really appreciate. Check-in and return were quick and easy. Recommended read more

Everyone at this location is always so pleasant & professional. Always a positive experience renting with them :)!

This used to be our go-to spot for car rentals, but I'm afraid this location isn't what it used to be. The wait times can be long; our last visit was nearly two hours. The cars, if they're even there, aren't ready or clean. Rented a Nissan Altima, and the car was not cleaned properly. But even before this car, they tried to give us two other vehicles. One had a nail in the tire and the other was just a mess. So finally got the Altima. It smelled like smoke and the A/C leaked water onto interior floor causing everything to be soaked. Upon return of the vehicle, they took money off the final amount. But we won't be renting from here again. read more

Enterprise May ruin your trip. I reserved a midsize car. They provided me a small car. It was so small I could barely fit my legs into the drivers seat. I reserved and paid for a midsize car. Their car was not a midsize car. I decided after about 20 minutes to return the car. Could not return the car. Called the rental office was put on hold repeatedly for almost 12 minutes then they hung up on me. Decided to return the car to the parking structure location of Enterprise rental car. The parking structure was closed. The gate to open the drive to the parking structure was out of order. I will never use Enterprise rental car again. Also the emergency notification for oil change flash continuously in the car. read more

Enterprise Rent-A-Car - Car Rental Near Me - Pittsburgh, Pennsylvania

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My rental car experience with Enterprise was awesome. Great customer service! Skylar was extremely helpful throughout the whole process!

99.9% of the time I ask myself why customer service can't be genuine and real. Why can't the customer be treated with respect and kindness? Let's face it, these days it's all about getting people in and out and usually with shitty customer service. This is the case whether at a grocery store, calling your bank's customer service line or renting a car. I'm happy, thrilled and ecstatic to say that the employees of this Enterprise location go above and beyond for customers, literally going that extra mile. And, they clearly love what they do! Of course I had a million questions over multiple phone calls and the rep (Julie) I spoke with was patient and informative. She was so nice and suggested if I needed anything else to call and ask for her; which I did. When I actually made it in to pick up car I arrived ten minutes before the store opened and I was waited on and out the door by opening time. All with a smile, friendly conversation and care. It was the same when I dropped the car off; got there early, was waited on and out the door in minutes. All of this with smiles, jokes and genuine interest in me as a person and a customer. This location definitely deserves a customer service award or recognition from the franchise. Kudos guys, I'll see you again soon! read more

Paige was really helpful and a pleasure to talk to! Thanks Paige! One of the best rental experiences I've had!

3.5 stars.... Very friendly staff, and very accommodating. Offered to get me a shuttle day of and last minute due to some car oversight and every person gave friendly hellos. However the kindness didn't really account for some of the inconveniences, having to wait for my car to be ready even when arriving after my scheduled pick up time, getting a car without a full tank of gas, and feeling rushed through the process and the details (extras given as an unexplained checklist). The location is relatively convenient compared to some others but they have a very small inventory, which I think explains the wait. I went with four stars because the car return process was seamless and the vehicle was really nice with bells and whistles such as a built in gps console at no extra cost. I'm giving some grace here because this was a holiday week pick up and so things may have just been a bit chaotic. Bottom line, I'd rent from here again read more

Devin and her coworkers were SO kind and helpful throughout my time renting through Enterprise. They made an annoying car-repair time so much less annoying. Thanks, everyone! read more

We reserved a car. We're here, they have no cars, other people with reservations also waiting. Now they're closing, the place is full of frustrated customers, we're gonna spend a load on an extra day's accommodation. Staff want to help but they have no cars, there is not much they can do Update: the airport Enterprise did have cars, and also refunded our extra costs eg the taxi to the airport. And then someone else from Enterprise apologized and compd us part of the costs for our inconvenience and stress. So feeling a bit more forgiving. But still I'd recommend the airport office rather than the town one, they've got way more cars at the airport. read more

After speaking with customer service about a previously poor experience, they encouraged me to try again in a few weeks when I needed another rental. The staff were friendly, the car drove well, and the entire trip went smoothly from rental station to my destination and back. The car wasn't entirely clean when I got in--there were some baby bottles in the door's lower shelf-area, and a lot of trash in the glove compartment. I tried again a weeks later when I needed a car for a week, and they weren't able to give me my original reservation without a wait. The staff member was friendly about it, though, and gave me a comparable vehicle that did the job with few faults. I've had to rent a lot of cars over the past few months, and it's a difficult business to be in; however, Enterprise does an alright job and, after a slip-up, gave me the convenience and affordability that I want. read more

I had to get work done on my BMW coup, so my insurance sent me to Enterprise ensuring a similar car or upgrade (thinking small car or SUV). I showed up to my reservation on time but I was told "the only car we have on the lot is a mini van, is that okay?". No it is not okay, when I was told I would get a small SUV similar to a Ford Escape by the Enterprise employee at your location yesterday. I had to oblige, took the unwashed van then while driving noticed it was 20 miles to empty. They promised to call back when the first car becomes available and when I called to check on the status of this ordeal 3 hours later (11am) they insisted they have no clue when "my" rental will be available. Hopefully I never have to rent a car again but if I do, it won't be from this location. Plus side, I was in-and-out of the office in 10 minutes. read more

Facing a bit of anxiety, getting my son home from Pitt to Vermont during this Covid thing during the break and the closing of the school. Company really helped me out of a big jam (I'm in a risk group and can't drive myself) letting him rent a car at age 20 with no hassle, and at a really forgiving, community conscious rate. Was very easy. Very nice people to talk to that answer the phone. Hope some manager or some higher up gets wind of this review; in any case, I'll relay it personally, because I'm so very thankful. Totally stepped up. I wouldn't even consider using any other company in the future after this. read more

Reserved a minivan for a Monday. Called on Saturday to verify I would get a minivan. They assured me it would be there. Get there Monday morning. There is no van. They offered me other cars and I explained that I asked for and reserved a minivan. I had to have one. They found one downtown and drove me there and I had my van, but one hour late. Adding insult to injury, half the staff was wearing a face mask and half were not wearing a face mask. This was true both in the office and outside. That is reckless and not in keeping with what they SHOULD and MUST do. Terrible experience and service. read more

I had a car reserved near the train station Enterprise for over a week. However I was staying closer to this Enterprise so my hotel could take me over via shuttle easier. I canceled the train station reservation AFTER I made the new reservation online this morning. When I got there about an hour or so later the young lady at the desk said they had NO cars to rent. And she called me and left a message 10 minutes before I walked in. On the Enterprise website they ask for a home phone number which is what I entered (I thought maybe it was for Credit Card verification or something...didn't really think about it) and since I am not home...I never got the message. I swear to God it almost turned into a Seinfeld episode: https://www.youtube.com/watch?v=A7uvttu8ct0 Jerry: I don't understand. Do you have my reservation? Rental Car Agent: We have your reservation, we just ran out of cars. Jerry: But the reservation keeps the car here. That's why you have the reservation. Rental Car Agent: I think I know why we have reservations. Jerry: I don't think you do. You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them. Now I have no car from either Enterprise and the hassle of finding a hotel shuttle or other means to get around town on sales calls for 2 days. Thanks Enterprise! read more

Pathetic. I reserved a car weeks ago and called to pick it up, only to find they'd given the car away because I was "late". Thanks so much for the help. And this was a full-size rental for an eight day trip. A bunch of clowns sitting in an office with their thumbs in their ears. read more

The enterprise employees of this location were more than friendly and accommodating!! The service was amazing! All of my wishes have been addressed and the employees were available for me at all times. Thanks so much for making my life easier by organizing everything perfectly! read more

Very unprofessional and slow. They checked in half-way and then they leave??? Highly not recommend here! Go to Hertz instead!

When the Jeep got hit, USAA sent me to Enterprise for my rental car. The Oakland Enterprise employees were organized, friendly, and accommodating. Picking up & dropping off was a breeze. They even gave me a ride to the body shop once the Jeep was all fixed. Easy peasy! read more

It was busy and hectic when I walked in to rent a car on Friday afternoon about 30 minutes before closing, but the gentleman that helped me was very pleasant. I was also very appreciative when I returned the car about 20 minutes before the office opened on Saturday morning, and the staff proceeded to assist me. I'd asked the day prior if it would be possible to get a ride back to my hotel in order to catch my pre-arranged airport shuttle. The gentleman that waited on me when I picked up my vehicle drove me back to my hotel and I made it in time to catch my shuttle to the airport. read more

Awesome staff!! Friendly and fast!! I was only in the office for a couple min each time. Definitely recommend!

Staff is friendly and courteous. This place has a good collection of cars, including the latest models.

There is always a problem or inconvenience with this location. The good thing is that once you escalate your concern to a manager, they are quick to fix the problem. But there wouldn't be so many problems if the employees weren't a goof troop! There is a pencil neck man with hair slicked back that is particularly rude and oftentimes a pain to deal with. read more

Really great service. Everyone has been super accommodating and helpful with us needing a rental during a recall. Only minor knock is the location and getting in and out. Otherwise staff is friendly. Would recommend to anyone read more

I was sent to enterprise by a car dealer that was working on my car to get a loaner while the car was being worked on. I was given a jeep Cherokee as the loaner and the car was the dirtiest rental car I have ever had. It was so bad that my wife needed to put a towel on the seat before she could sit on it (by the way we owned a jeep Cherokee in the past and enjoy the outdoors so it wasn't because we didn't like the car). Based on this experience I would not rent from enterprise unless it was an extreme emergency. read more

Was quoted a much lower price for a car rental by the end if the whole ordeal I ended up paying $400+ for a $200 car. Brought the car back spotless(washed twice and vacuumed etc.) And they still kept $70 of my promised $250 return. Never again. read more

Staff is nice and the price is fair. Car condition is superior.

After my car was totaled on 12/23, I made a reservation so I could drive one of the vehicles I was considering to replace my car. Then I learned that if I wanted Progressive to pay for it, they should do the arranging for me. Dan realized I had already made a reservation and helped me get the car I wanted, and Andrew helped me trade it in for another model so I could try two vehicles. They made the whole process very simple and were kind and friendly at a trying time. I also am very impressed by how much they can accomplish in the tiniest space. read more

I have rented here many times and have always experienced dependable, professional, friendly service. I especially like the fact that they don't try to tack on extra fees at the last minute or pressure you to get add-ons like extra insurance, GPS, etc. If someone drives you there it can be hard to find a place to park, but I usually take the bus there so I don't have to worry about that. read more

I really like this place. My car was cheap, I got a free upgrade, and I got a chip in my windshield and they waived it due to the damage waiver. Staff were busy but they took the time to drive me to where I needed to go so I wouldn't have to take the bus and be cold. I've had other experiences here that were good too, but this time they went a step above and I really needed that (car broke down). Staff were very friendly. read more

As always this Enterprise locations exceeds the others I've visited. Thanks Andrew, Chuck and Alex!! (As usual) VERY reasonable prices, amazing staff members, and nice cars to choose from!!! read more

I have only gone this location for the past few years, and i have to say their service is excellence! I am never disappointed and they have always accommodated my needs and even special requests. read more

never have the car you reserve, are usually forced to take a larger car or even suv/truck. this place is useless, avoid at all costs.

This is the second time I've rented from Enterprise @ this Pittsburgh location. The experience at the counter was fine, courteous, quick, on both occasions, however my most recent rental was not a good experience overall. First, there were several issues with the vehicle itself. Both rear tires lost pressure, and I needed to add air several times during the one week rental period. When returning the vehicle on the final day, the tire pressure on one of the tires was dangerously low (~15 psi) on our trip to the airport. Also although the wiper fluid was full, the windshield fluid system did not work. This particular vehicle (Chrysler 200) was equipped with a paddle shift system, which seemed to get stuck in 1st gear on a couple of occasions, which was a little concerning as the engine RPMs would almost redline on city streets. Additionally, I was asked if I wanted extended coverage on the vehicle. I declined, because my Amex provided full coverage on rental cars. When I received my receipt at the end of the rental, I realized I had been charged ~$25/day for basic insurance, which I thought I had declined. It turns out I was charged for "basic coverage" vs. "full coverage". Perhaps a simple misunderstanding at the counter, but I feel these type of charges should be more clearly explained. I did call after reviewing the emailed receipt, and the charges were removed. The price for week long one way rental (Pittsburgh to Philly) was quite reasonable, so I'd be inclined to give them another go, but will certainly be more on guard before signing and leaving the lot. read more

Poor business ethics. I rented cars from Enterprise over a year back and after "six months" I saw an unauthorized charge of $40 on my Discover card. Absolutely no emails or letters from Enterprise stating the reason for the charge. It took me several phone calls over a period of three weeks to Enterprise to finally figure out that they did not honor Discover's cash back coupon. Discover immediately paid me back. Enterprise could have saved my time and frustration by just notifying me prior to charging my credit card. The reason for this review is because, the same thing happened again last week. Enterprise charged my credit card for $21.98. I haven't rented a car in over a year now. This is again an unauthorized transaction by the same location (756 S Millvale Avenue, Pittsburgh PA). Again, absolutely no notification by phone/email/letter by Enterprise for charging my card. I am really frustrated and have to again spend my time figuring this out. Just because Enterprise has your credit card information, they shouldn't be charging it as they wish without notifying their customer. I will no longer be renting from them and my advice to anyone who rents from them is to check their credit card for several years. Or just use a card which you can close soon after paying for the rental. Extremely poor business practice by Enterprise. read more

I see "customer service" is not important in our case as there has been no response to my Dec. review. I guess it is their common policy to mislead and rip off unsuspecting customers who are not accustomed to renting cars. read more

Terrible service employees too concerned about stuffing there faces than attending to the hardworking people that pay money to rent cars from them!!!! And the refund takes way too long and then they gave me a totally different last name than was on my license how can you mistake two totally different last names I'll try the airport or hertz or Avis before returning here ever again! read more

Great service! Scheduled an hour in advance and received my rental car promptly. They even gave me a rental car in a higher class! Will be going to this location again very soon. read more

Great people work at this location! I returned my car at 7:45, before opening time, and nobody made a face and I was treated politely as a customer. I did not even have to wait till 8:00 to get a ride back to my house! Cars here used to smell of cigarettes, now they don't as much, so no too bad anymore. The last two cars that I rented don't have the cigarette smell. If anything needs to be improved, I suggest that they have a no-smoking policy. read more