Had a rental car went to return it lady working on x mas eve left 12 minutes early and I had to use drop key box I called customer service and they assured me I wouldn't be charged late fee.i went to make Shure in person the lady same one whom left early not only charged me Xtra day for rental she changed me gas fee stating I didn't fill car back u. Car was untouched I said you didn't check gas it was filled up miss . She wouldn't go out to verify then she seen the look on my face and stated she was going to review camera and I would be refunded for late fees no one could do anything for 5 days .this is a nightmare I deal with Ms Linda only this other lady is unprofessional and arrogant. read more

Dayton AIRPORT I did the pre check and I'm still in line after a solid hour. don't rent from them read more

Desk workers are kind but WILDLY under staffed - shame on corporate! every time I've rented from Avis, there is one person working at the desk and a line of 4-7 customers waiting. do better! read more

First experience here, the ladies that were running it we're not very punctual. My wife and I got here at 7:55 and the doors were locked, the operators didn't show up until 8:06 and by then there was two other people with us waiting to get in. The process was not terrible they were both pretty nice and semi-helpful. The cars were very very very limited and you could not secure anything online, you had to wait until you got there. The atmosphere overall was meh, Very small waiting room no TV, no magazines, no coffee, really just four chairs a window a door and a desk for the ladies. 4.5/10 read more

Avis Rent A Car - Car Rental Near Me - Dayton, Ohio

I had to rent a car from AVIS, my car was in the body shop for repairs. I initially rented on 6/19/23 - 06/21/23. I used the national number to rent the vehicle, and the rude gentleman asked me for my credit card. They charged me $250.00 for the three days, and I was told to ask if I needed to extend the rental to call back. He neglected to tell me if I prepaid that, I would be charged the total amount even if I didn't need the car for three days. I was also informed that I shouldn't have prepaid and that they could refund me. The repairs were finished on 06/20/23. When I went on the site to modify my rental, I had no clue I wouldn't be refunded the 85.00 owed because I turned it in early. Who runs their business like this? I will not ever rent from AVIS again and would advise people in the future to stay away from AVIS. The agent at the counter said she was sorry; it was company policy and added you have to read the fine print. Right? When you call the 800 number, they must tell you about their scam. read more

I have rented from this office many times over the past 5 years. I went to pick up the car on Friday after Thanksgiving. I was told they gave the car to someone else. My credit card was debited on Thanksgiving day. So I had already paid for the rental. I had to make another reservation 20 miles away. This process took an extra 3 hours of my day. In town to visit relatives. I am a preferred customer. So much for customer service. read more

I've rented twice now from this location as I wait patiently for our car we ordered from ford to be built. Staff here has been amazingly friendly and kind both times. Cars are clean and ready to go. read more

I rented a car almost a month in advance. I paid in advance and paid for a premium vehicle. I got to Avis and they tried to put in in a car that was a compact car that had been wrecked and was unsafe. The only other vehicle they had which was a compact suv. A glorified smart car. We had no recourse as we were leaving town the moment we picked up the car. I voiced my complaints when turning in the car and told that I basically had no recourse. Never again. Can I give negative stars? read more

they charged my credit card before the rental but also made it impossible for me to cancel the reservation. i will never rent another car with avis. worst customer service ever. read more

Handy for me and actually cheaper than a taxi to the airport. I usually rent a car the day before and drop it off the next day. Same way when flying back to Dayton. Rent there and drop off the next day at the Kettering office. The operation has recently changed hands and the service has improved. Also, with the new garage at the Dayton Airport, it is a lot easier to drop off the car. Rental Cars are in the Garage and it is a much shorter walk to the Terminal. read more

This is also a Budget Rental Car location that I dropped my rental off at. I rented a vehicle for less than 24 hrs while my car was in the shop. I returned it in the same exact condition as when i got it. I am, and always have been a Non-smoker in my 61 years. Imagine my surprise when corporate offices for Budget Rental Car sends me an invoice charging me for a cleaning fee of $100.00 plus taxes and fees for a total of $119.45 because they say i smoked in the car. I was the only one in the vehicle and definitely didn't smoke ! Such a SCAM ! They say there is evidence of ashes and smell of smoke...that is BS!! IMPOSSIBLE!! Not going to sucker me with that. If you look online, you'll see that it happens all over the country with Budget. I've rented from them before but never again . Adios Budget read more

Ayana Jordan should be ashamed of the employees that she hires at this location. Wow where do I begin, we walked in at 5:59 mind you the location let us pick up the car at 6:00pm EST. As we walk in the Avis worker yelled and told us to she can't help us and that they are closed. Then she ignored my wife and myself for 5 minutes before we asked if we could please get our car. She became more aggressive and irritated with us. Everything was also pre paid so all we needed was the keys. Instead of being a customer service rep like all employees should be she was very rude and aggressive. Once we got the vehicle she failed to walk us around the car and check if there was any damage on the vehicle. It was an all around terrible experienc Mind you that the whole parking lot was full, they obviously haven't been busy and now I know why. I will never rent a vehicle from this location. The owner of the AVIS/Budget is Ayana Jordan. On top of the poor customer service the location was an absolute mess. read more

Had a great experience. Linda was pleasant and helpful. Will use the company again. We had just had a horrible experience with Alamo and we're so happy and appreciative of the friendly and personal service here. read more

Be very careful when you're picking up your vehicle. This company (and Budget - they're the same company really) will try to load you up with all sorts of unnecessary add ons when you pick up your car, even if you've already made all your choices and submitted payment beforehand. The area in the Dayton terminal is very loud due to the close proximity of the baggage claim area and though the customer service rep we encountered was very friendly, she also talked and laughed so much that it was distracting and it was also hard to understand everything she was saying due to the noise. We ended up accidentally agreeing to very expensive additional insurance coverage, that actually cost more than our round trip tickets to Dayton! We didn't realize that we were signing to pay an additional fee - we thought we were signing to pay what we'd ordered online. When we returned the vehicle, we realized that we'd payed nearly $1000 for four days of a rental car! We tried to discuss this with the manager but he would not come out and talk with us. We tried calling corporate (numerous times) but they only stuck to the assertion that we had agreed to this and that "the manager heard us agree to this" (an impossibility since he was in the back, at the other counter, and the place was extremely loud anyway). In fact, we had stated emphatically several times during the CSR's spiel that we did NOT want any additional insurance. We will never use Budget or Avis again, though we travel often for business and pleasure and often use rental cars. VERY unhappy and I believe their actions were very, very unethical. They get bonuses for these add ons. PAY VERY CLOSE ATTENTION if you decide to give them your business. read more

To all the customers that will go,to Avis DONT. I had a weekly rate that I called and extendednfor 2 weeks. What they don't tell you is there is a fee fore the extension plus a 10.00 a day fee per day. My 3 weeks were 650.00 twice whatat it would have been for a monthly. The location for the scam which I'm sure they all do is on Wilmington ave dayton Ohio. Not only did they give me a dirty car the salesman said he would take care of me when I returned the car. Well he didnt but what he did do was explain how they can screw me. Avis is a terrible company and I would advise anybody not to rent from the espressly the sallitte offices like the one in Kettering , Ohio. This office will nickel and dime you go to Enterprise at least they would have offered the monthly rate so they may keep your business. Berware of Avis read more

I never ever do this - BUT I have to leave a review for Victor Banjo (MGR) and Diesha Patterson (CSR) at Avis/Budget in Dayton, Ohio's airport pickup. Let's just say that these two were able to help my husband and I with a switch from Baltimore in route to a funeral in St. Louis. Being that it was a daunting time for a roadtrip - it made a world of a difference for these two to offer help to us with humility and professionalism! Great job - we'd recommend it to anyone! read more