I rented twice from the National location at DAY. I am an Executive Emerald, so I can generally…read morechoose just about any car in the lot. They are directly across from the airport so you can easily walk from baggage claim under cover to the pickup area. There is a separate counter area but elites get to skip the counter and go straight to the cars. The first week, an electric blue Jeep caught my eye and I enjoyed it. Clean, low mileage and only mildly underpowered. It drove well and I returned it without issue. The second week, Sunday afternoon had a choice of any Nissan Altima that I wanted. There were four of them and a monster-sized pickup truck. A dismal and disappointing selection. I waited a bit but nothing else came around which was a bummer. Unless I wanted something from the economy row, which I did not. So I kept this car which was clean and drove well though was even more underpowered than the Jeep. Not the best National experience I've had but still A-OK. [Review 11486 overall, 1266 of 2019.]

Rented recently in Fort Lauderdale. Rate was competitive but they were outstanding in how quickly I…read morewas able to pick a car out and leave. Was very quick dropping off to. If their prices are competitive with their competitors, I would choose National every time.

This was my third--and final--terrible experience with Avis…read more My husband and I flew in for a family wedding and had reserved and prepaid for a rental car well in advance. When we arrived at the Avis counter around 10:00 p.m., we were told they had no cars left. The only options were a van or a lifted pickup truck with no running boards. I'm 65 years old and only 5'2". We also needed to transport family members in their 90s to a birthday celebration. There was no way any of us could safely get in and out of that truck. I couldn't even climb into it without my husband physically helping me. When I reminded the agent that we had a confirmed, prepaid reservation, I was simply told they had rented all the cars to customers who arrived before us. So what exactly is the point of making a reservation and paying in advance if Avis doesn't actually hold the vehicle? This wasn't an isolated incident. It's the third time Avis has failed to honor our preferred customer reservation. We accepted the truck because we had no other choice, but this experience was frustrating, inconvenient, and completely unacceptable. After three strikes, I'm done. I will never rent from Avis again, and I strongly encourage others to choose a rental company that actually honors its reservations.

Had a rental car went to return it lady working on x mas eve left 12 minutes early and I had to use…read moredrop key box I called customer service and they assured me I wouldn't be charged late fee.i went to make Shure in person the lady same one whom left early not only charged me Xtra day for rental she changed me gas fee stating I didn't fill car back u. Car was untouched I said you didn't check gas it was filled up miss . She wouldn't go out to verify then she seen the look on my face and stated she was going to review camera and I would be refunded for late fees no one could do anything for 5 days .this is a nightmare I deal with Ms Linda only this other lady is unprofessional and arrogant.

I've had multiple rentals from this location and it's so convenient and easy. They are located…read moreright outside the airport on the ground level of the garage. Quick check in and drive out and return is even better- they take care of everything and it saves a lot of time. Thank you!

This is not a Hertz owned location. It is franchise owned. I went online to rent a car and my rate…read morewas $47. The web site kicked me off so I waited about 20 minutes to get back on and my rate went to $67. When I aired my complaint with the counter agent she said, "yeah, it happens". It automatically closed the reservation with a "pay at the location" which took my rate to over $80. This location does not have a member board so you will wait in line as if you never rented from Hertz before. THIS IS A BUYER BEWARE LOCATION. Corporate Hertz locations will not help you if you have an issue. The employees there have a couldn't care less attitude.

Terrible experience!! I booked the reservation, confirmed…read morethe morning of the reservation was available. Hired a uber to take me to pick the car up and after arriving and waiting 45 minutes in the lobby the car wasn't available to rent. With approximately 25 cars in the lot available to rent I asked if I could rent anything and the answer was no.... No saying give me a minute to look or anything just no! I walked outside called customer service she said she would give me a free one day rental and I have no received that either through my email. I would NOT recommend this place. Poor customer service!!

Beware! I rented a car and returned it 1/6/25. 2 months later I received a letter in the mail…read morestating I had returned the car with damage and they were charging me for it. I asked to receive pictures and the other documentation they had. They sent pictures with no date on them. A report stated the date of loss was 1/13/25, which is a week after I returned it. They sent a picture of the mileage which was 25 mile more than the amount on the odometer when I turned it in. Someone obviously drove the car after I returned it and caused the damage. I'm still waiting on this to be resolved. I absolutely will not pay this

Budget Car Rental company "We simply just don't care!" What…read moreyou may not know that Avis and budget merged or one bought the other at some point. You may remember that Avis used to be the number two car rental company in the United States. And their motto : "We try harder" Well obviously after the merger Budget Rent-A-Car has changed their motto to "We simply just don't care!" The story of my 70 year-old wife and my three year-old grandchild along with my daughter and son-in-law in the airport at 2 o'clock in the morning the counter person telling my daughter that they didn't have the car that she reserved online. And then went on to explain to her that my daughter must not be very bright, and that reserve doesn't mean rented. No matter what they didn't have any cars. And there was nothing they could do. That's funny to me when they say there's nothing they could do. They have seven other budget lots in Indianapolis. Not only could they not get a car over in time for my children's flight they couldn't go get one when they realized they didn't have one and they rented the reserve car. We simply just don't care. It's as simple as that. It's overtly and obviously the budget Rent-A-Car Moto. My daughter called Budget Rent a car customer service today. Thinking maybe they could do something with the fuel bill. The four hours of inconvenience. The lack of human decency and common courtesy from the staff. And the customer service lady said in essence "We simply just don't care!" I get it. The reason there is very little customer service left is we don't demand it. What Budget/Hertz Rent-A-Car knows is" It doesn't matter how many 'one stars' they have. Doesn't matter that their Facebook page is filled with complaints. They don't even bother to hide them anymore. It doesn't matter if people are inconvenienced, that people are mad at them, because the facts remain. #1. People have short memories. #2. And The Big One For Them Is That They Know When The Top Car Rental Providers seel out of Cars When they are the Only Ones That Have Cars Left No Matter How Mad People Are At Them people will come to them to have a car. THey don't care if their customers don't come back to them!! There's 346 million people in the USA they'll still have a customer. So When if it doesn't matter if your rental car is there when you get there to pick it up then Budget Rent-A-Car is the place for you. To Budget Rent a car if your reserved car is there great! if it's not that's OK too. Because Budget rent a car their motto must be: "We simply just don't care"

They did not change oil, air the tires. I show up 2:02 get the car and she saw us and left, the…read morenext day we came back she on the phone and make comment about us what happen other day, attitude sucks. I would not come back ever again

I had to get a rental on December 3 because of a car accident. I dealt with Trenton Howard the…read moreAssistant Manager. He was very courteous and knowledgeable. He explained to me how the car functioned. He also showed me how to open gas tank and trunk. I had to return on December 28th because the car I had was decommissioned by Corporate. Again, I dealt with Trenton. He is such a pleasure to see. I highly recommend this Enterprise location. I would give more than 5 stars if possible.

We have used this Enterprise 3 times in the last 2 years when repairs were needed on our car. Trent…read moreand Mackenzie have both been ABSOLUTELY wonderful!! We have needed a specific make of car for our warranty and they have been very accommodating. They are very friendly, efficient and caring! The cars have been clean and ready when we have arrived! We feel like they have gone above and beyond to help us as we have had to navigate such warranty issues with our Ford Escape 2020. If you need to rent a car - this is the place you should try!

Had a great experience with Beavercreek rental car. I was in and out when after my vehicle went in…read moreto the shop. I was able to drop it off at the repair shop when I picked my vehicle up. I reckoned using this location for your car rental needs.

First, I've never had a bad experience at this location when I rented a car myself. I always rent…read moreweeks in advance and do a pre check-in. Today was different. I arrived @ the Beavercreek location @4:55. I was greeted as usual with a cheery "we will be right with you." As I was waiting, I overheard the attendant tell someone "I'm sorry, we've got no more cars available for walk-ins" By the time they called "next" three other people had entered behind me. The female attendant was waiving someone up who had entered after me, so the customer said "I think he was next". Then another customer piped up and said "I actually think this lady got here before him" (she was seated when I got there and I didn't know she hadn't been helped). That was all good as she did arrive before I had. The attendant then said "let me get all your id's so I can call your name in order". She proceeded to take my id and the 3 people who had entered after myself. After they had called the lady in front of me, they called the person who had walked in after me. I'm sorry, in the 3 minutes you were answering I phone call, how did you forget I was supposed to be next? This time, that person didn't say, "I'm sorry, he was next" They just stepped up to the counter to be helped. The next available attendant then called me up. "I'm sorry sir, we've got no more cars available". What!? My insurance sent my reservation hours ago. "Sorry, sir it only showed up for us recently." (BS) "You're going to have to come back tomorrow." WELL I'M SORRY, I DON'T HAVE TIME TO COME BACK TOMORROW. Now, I'm stuck without a car for 2 more days having to get rides to and from work. Enterprise knows the first hour and last hour of their day is the busiest. Why have someone wait for a half hour only to tell them you don't have a car for them. Seinfeld was right! Anybody can TAKE a reservation, not anybody can KEEP a reservation. tldr: If your insurance company rents you a car, call ahead and make sure they are actually going to keep one on the lot for you.

I sent out a yelp message to automotive companies asking for a quote (service requested) on fixing…read moremy muffler. Weber's Automotive Service was very prompt to respond and I was able to get an appointment scheduled straightaway. The place is conveniently located and the staff are very friendly and helpful. They communicated well all throughout the service. They did an excellent job and for a very decent price. I'll be happy to come back for another service in a heartbeat. Great work!

On my way to a surgical appointment my left tire had a blow out on 75 and US35. The were very…read moreprofessional and helpful to fit m e in to change my tire. Even one of the mechanics went and got the tire. Great place. Would definitely recommend.

Overall service is typically top notch. Cars seem limited…read moresometimes, but I for what o needed for the most part. I've had to switch due to smoke smell a few times, but they were helpful and understanding. Prompt getting in and out

First of all, I want to recognize Erica, the manager over at the Miamisburg Centerville location on…read more725. She was extremely kind, friendly and went out of her way to get me cold water after my long drive. Also, she made sure I got refunded the money I needed to because of deciding to use my own insurance instead of the companies. The car was clean and drove great. I had an excellent experience there. I highly recommend you go to 455 Miamisburg Centerville Rd. and let Erica take care of you!!!!

Wow! Wish a great experience! The staff was so pleasant and accommodating. Super efficient…read more Just a pleasure doing business with them! Erica was amazing and very considerate! Highly recommend!

I have gotten screwed twofold by enterprise in two days. First by employee in Denver- they found…read moremy car keys in a rental my friends and I were in. They refused to give my car keys back to my friends/family for them to overnight the keys to me. (I was already on flight back to Ohio when they were found.) They said because I was not there- they couldn't give my keys to my friends who I did the rental with he did however take my address and info from them- and never called or reached out to me. Instead he gave them the generic #to call lost and found. Between 12/11 and 12/12 I spent 6+ hrs getting the run around with their lost and found department. $50 and about 1,000 gray hairs later after being directed to links that say, "error 404 website not found" and then later an email saying my items have not been found. Only to relentlessly lookup different emails and trying other #s for customer service to escalate the situation... Magically my keys were found and I had to pay to overnight them (which I guess is fine) but I had to land from that flight and leave my car at CVG accruing still over $24/day in parking fees everyday it's there. Which brings me to this location (I should have been wiser after the lost and found debacle but this rental car location was closest) I booked a car yesterday for first thing in the morning today so I can drive to CVG and get my car out of the parking garage with my spare key/drop the rental car at the airport. This as about $25 cheaper than getting a ride share from centerville to GVG. Well I had an Uber on the way to take me to enterprise at opening to get the rental and get this all taken care of,... nope. I just had someone from the location call and say essentially ," we don't have any cars to rent." So I had to cancel the Uber that was taking me up to enterprise.... and now have to consider just paying around $100 to ride-share out to CVG instead of the $73 I had been quoted for the rental. Why would they take my info and allow me to book yesterday afternoon- when they didn't have any vehicles available today for rental?! Their customer service/ lost and found department, and this branch have seriously missed the mark. I feel like helpless, powerless, and now kinda abused by enterprise, and will never utilize them again especially when there are so many other competing agencies out there. I feel like I have just been stuck in a robotic telephone automated nightmare and would like to spare others from this horror.