My experience with budget was nothing but positive. The car the service and the price. Will use them again.

The person working the desk wanted us to wait until an incoming flight was off boarded until he could honor our reservation. I've filed a corporate complaint. I wish I could give 0 stars read more

Avis Rent A Car - Car Rental Near Me - Hilton Head Island, South Carolina

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Did not have anything this close to car I reserved and did not offer discount for downgraded car. DO NOT RENT FROM HERE.

Be AWARE of them charging you a refuel cost even though you refueled the tank. Check your receipt before leaving the counter to make sure it matches your estimated charges. Mine did not and the customer service is terrible to get your refund. I recommend using another car rental car. NOT A FAN OF AVIS! YOU SUCK! read more

I had a confirmed reservation through Costco. Person at counter said we don't have a premium car but we have an SUV. I said ok. She then said I have to pay an additional $30 per day. I said they need to honor the contract. Nope. Then as she's twirling the keys to the SUV previously offered she said no car for you. I got Costco on the phone, bring it to the counter again and she has now rented the car. Abysmal customer service. Like the soup Nazi from Seinfeld only stuck in this shitshow. Their policy, according to the person at the counter, is to not honor same day or 3rd party contracts. read more

Get rid of the male employee who tells customers to F themselves. NEVER rent here. The African American woman who took over was very nice and professional though. She's the only reason I gave two stars. read more

The gentlemen who owns and runs this Avis franchise is quite rude and obnoxious. I made a reservation via the website and received a confirmation number. Upon arrival, the gentleman laughed and said I was entitled to think my Presidential Avis status means I should actually have a car ready for me. Mistakes happen, a phone call before arrival would have been appreciated, but the attitude and belligerence of this man was quit off putting. Avis should seriously consider revoking his franchise agreement. Completely unprofessional and rude. read more

Pease use my experience as a warning to avoid Avis/Budget here and elsewhere. Without my verbal consent the agent added the $31.99 extra insurance to my rental and marked it as "accepted". This is something I have never requested and is barely visible in the fine print of the carbon paper. The car I received smelled strongly of marijuana, I was not offered a replacement. At the counter I was told there was 3/8 of a tank however upon pickup I found it was actually only a quarter tank. I filled the car to the exact level I was given upon return and told the pickup agent. Despite this I was still charged extra. I learned on the interstate in heavy rain that the drivers windshield wiper was broken causing significant visual impairment. I sent these concerns to Avis directly. They required sending them proof of my fuel up with documented fuel levels to reverse the gas charge which should have never been added in the first place. Despite three requests they refused even acknowledge the marijuana smell, or broken windshield wiper. I received further follow up from Avis indicating that they will not adjust any of the charges and will not address the unacceptable condition of the rental. If you have any say in your rental use this and the other reviews as a sign to avoid Avis/Budget especially in Hilton Head. read more

Leaving one star just so we can leave a comment. We got to the Hilton Head airport amd go to the counter... no one there. We wait 20 minutes. No one shows. We call corporate for assistance.... That is a joke. They have no way to get in touch with the person. Over 45 minutes before they came wandering in the door. Did she increase he stride she. She saw us, and others, at the counter. Hell no. she and her attitude took their time. Don't WASTE YOUR TIME! I used to love Avis. This is the third different location with crappy service. read more

If I could give zero stars, I would. We waited in line for at least an hour and a half to pick up a rental we reserved months ago at Savannah, Georgia's airport. There were at least 30 people ahead of us. Each person/group of people were at the counter for approximate 20 minutes. There were 3 agents working at the counter. Even after someone completed what they needed to at the counter, they had to wait for approximately 10 minutes to be given the keys to a car. After waiting SO LONG, we decided to rent a car from a different car company with only a couple of people in line. It took only 5 minutes to do the paperwork and get the key to our rental car. Avis was the only car rental company at this airport that had a very long line that hardly moved. VERY DISSATISFIED WITH AVIS!!!!! read more

Absolutely horrible service, waited over 3 hours for our car. The staff working couldn't care less. Most arrogant staff members I've ever experienced. After 2 and a half hours of waiting in a slowly moving line, we had to wait another 30 minutes because our car wasn't cleaned. We booked this car rental over a month ago, and they didn't even have the decency to have our car cleaned. Absolutely horrible, last time I ever rent a car from this god awful company. Please, whatever you do, DO NOT ever rent a car from here. This place doesn't even deserve 1 star; if I could I would leave no stars. read more

Avis Rent A Car - Car Rental Near Me - Hilton Head Island, South Carolina

Guy with the bowl haircut and teeth that need to be fixed is a complete tool. Reserved a car, showed up, was told very rudely that they didn't have any cars. I asked why were able to confirm a reservation and he said that it's an island and they never know what cars they will have. What does that even mean? Then When I showed frustration, he told me I was rude and wasn't getting any car now. Apparently he measures his worth by controlling rental cars. This is why he's in his 50's making minimum wage at a rental counter on a Sunday. read more

Excited about seeing my son on Family Day, and watching him graduate from the Marines Bootcamp after three months on Parris Island in Feb, 2022. I reserved a car and a hotel months early, so there would not be any problems. Several families and I landed at Hilton Head Airport, SC at 7:30pm, only to have been told Avis closed at 5:30pm. We all were very upset and confused as to how this could have happened. Only Hertz and Dollar was at the rental counters. (Had I known I would have made my reservations with one of them) I called Avis and asked how was I allowed to make a reservation after the closed time, he replied they close at 5pm, come back in the morning, and he hung up on me. My hotel was an hour drive away. I asked the Hertz customer service Rep. for assistance with locating transportation, they only had a 15 passenger van for $200 for the night. He told me the cab companies on the island stop running at 5pm, Uber and Lift has not been seen in several months, and there were no buses or rental cars available. After about an hour of being there I started to notice less and less people. By 9:30 I ended up being left in the airport with two small children stranded. I took videos to prove we were the ONLY ONES in this airport. I called several hotels in the area to see if they had shuttle's to get me to their hotel, the six hotels I called did not have shuttles. I finally got a ride to a nearby hotel. The next morning I had to get a taxi back to the airport only to have to wait for the Avis Rep to arrive after about a 45 mins wait. They were not willing to reduce the price of the rental for the missed day.. I asked about the 5:30pm close time, and how I was able to make the reservation, she told me that the Savannah Airport Avis was connected to their system and they close at 10pm but the system does not recognize the location difference. I told her that was unacceptable and an inconvenience to people who landed there after 5:30, and that would explain why some of the customers were taking keys out of the return box that was left unlocked. I asked for a price adjustment from the original rental date and was told no that could not be done. I told her I thought that would be a problem so just in case I made an additional reservation with Budget only to find out the Avis Rep is also the Budget Rep. So once she saw the new reservation she immediately made a phone call to someone telling them about my new reservation, all of a sudden I can have my original car at the Budget price, which was cheaper. This was crazy. This mishap has caused me to miss all of Family Day which was only for 5 hrs. and seeing my son's 6am PT marathon. It cost my younger children the chance of spending time with their brother after 3 mons. The cost of a new hotel, the cost of the original hotel, and a taxi back to the airport. I have been renting from Avis for many years, and this has been the worst experience I have ever encountered with their business. read more

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Summary: awful service (both this rental location & national "customer service"), repeated overcharges I live overseas, and recently returned to US for long-delayed family visit. Rented from Avis (Hilton Head, SC location)...and regretted it. Abysmally and inexplicably rude/hostile service at pick-up (and sole employee arrived late for work, making customer wait for nearly half hour despite arriving on time for pick up). Pick up Avis agent made several overcharge errors, and refused pre-arranged AARP discount. Avis central "customer service" reps similarly of little help with fixing these problems despite repeated calls--central Avis 'support' seems massively disorganized and dysfunctional. Avis phone reps kept referring customer back to (hostile) pick-up location...who of course never answered their direct line (repeated tries during working hours). I gave up with Avis and returned their car early, choosing to rent from better agency (National)--much better experience. Later, after a truly remarkable amount of wasted customer time (repeated calls, emails), and many days after car return, did Avis finally sullenly agree to refund their erroneous overcharges...though actual refunds, of course, 'will take some time'--we'll see if Avis actually manages to correct the overcharges. My suggestion: skip Avis--huge waste of time and money. Go with a better company. read more

Staff are openly hostile to customer issues instead of attempting to help. We were originally given a smaller car than we reserved, then forced to pay to "upgrade" to the size car we reserved, and were then given a car that had no gas in the tank ... never before have I seen customer service staff berate customers who were asking politely for a simple mistake to be fixed. And then rip them off. Makes you think they're just trying to scam customers and have been purposefully messing up orders... just look at the other reviews here. read more

2hours to get to GA. 2 hours in airport waiting for a car. massively understaffed. this is the line of happy customers behind me. they've only been waiting an hour read more

Avis Rent A Car - line - Car Rental Near Me - Hilton Head Island, South Carolina

45 minute pickup wait at Hilton Head (Preferred!), car malfunctioned and had to be exchanged (lost a half day of vacation), exchange agent was extremely rude and did not care what I had been told to do over the phone by Avis, I hung up after 45 minute wait to get through to Avis Customer Service, I was charged for gasoline to get back to airport to exchange malfunctioning car. Nothing about this rental went right. I have been renting exclusively from Avis for over 50 years. This was a dreadful experience. read more

We have rented cars at Savannah Hilton Head airport before but this was our first rental from Avis. Our rental agent was a real professional named Brenda, and she was a pleasure to work with. We had reserved an SUV for two weeks. Their site showed either Toyota, Ford, or GM models. We got an Outlander by Mitsubishi. It was the only SUV available at Savannah/Hilton Head Airport. With a smile, Brenda offered to UPGRADE us to huge Suburban for more money. We declined her offer. I want to give Brenda an A for her sales skills and friendly efficiency. read more

Had reservations for months. When arrived at Hilton Head there was a long line but no big deal. Staff was slow and took us 45 minutes. We went to find our car and our instructions was to honk the horn. The fob was weak so we wandered for 10 min trying to find it. When we finally did the car was filthy inside and out. Trash, sand etc. we wanted to get going but when we started the car it was out of gas! Back to the line inside. We tried to let someone know we had a problem but they told us to wait back in line. We are still waiting! read more

Only due to the fact that Avis gave me a pretty decent car is why I'm giving this spot 2 stars. Because otherwise... I had a 1 pm reservation for a car at Avis here and arrived a little early (like 12:20 pm or so). I guess I could've waited until one but I thought...40 minutes early isn't outrageously too early, right? Avis won't charge me extra, right? Other companies and places I've rented from wouldn't charge me extra. But of course, Avis did. First, the man (only one working for Avis) wasn't really clear with anything. He was unhelpful throughout. Only did I look at the paperwork where I noticed I was going to be charged for an extra day for taking a car less than 40 minutes early. Now, I'd been up since 5 am that day, I was there for just a weekend get-away, and so I didn't want too much fuss. Yes, I might've been able to get another car from a different rental place, but chances are, I would've had to pay a lot more since I was reserving last-minute. I guess I could've waiting around the airport another 30 minutes, but felt that would've been a waste of time. So I didn't really have much of an appreciable choice. I complained to Avis later via email and they did remove that extra day expense. However, their email made me sound really stupid, as if I didn't understand the paperwork or anything. Oh, I did Avis. I did indeed. It's just that I felt it was really bad customer service (and douche-y) to charge me an extra day just because I came in less than 40 minutes before my reservation at 1. The car was great (Dodge Avenger) and the interior was clean. It's just that I could find better rental car companies... read more

WORST CUSTOMER SERVICE EVER. PICK SOMETHING ELSE. Our rental wasn't ready until an hour after our pickup time so we had to sit around and wait. We were told we could return the rental an hour later since it was a 24 hour rental. We returned it within 15 mins of that window and were charged for an additional hour. Jasmine, the representative was extremely rude and didn't even tell me the total. I had to ask what the total was after she charged me and when I inquired about it being way more than I thought she simply said "I gave you the receipt". I asked her to help me understand it and she said "you can read it in your receipt". We had to wait about an hour for the owner to show up so he could possibly handle the situation. After asking her how much longer it was going to be because we were going to miss our flight, she said they talked to the girl that said it was 24 hours so they would refund us. Jasmine was so incredibly rude and I could not believe someone like that works in customer service. I will never use this company again. read more

Rented a car online. When I got there I was laughed at and told that they didn't have any more cars and that he couldn't issue the refund and that I would have to call the reservation number. Which was an automated number that didn't work! No car no money! I love leaving empty handed on a trip! read more

Worst rental car experience out of 100+ rentals. Miss Kay at this location is rude and unhelpful. After a mechanical failure in our rental car and 4 long calls to Avis emergency roadside service Avis corporate arranged for a replacement car. When we went to pick it up with our confirmation in hand Miss Kay refused to honor it. Never again Avis or Budget. Avoid it like the plague unless you want your vacation ruined after paying top dollar. read more

Arrived and nobody available to give us the car that we rented online weeks earlier. Called customer service and routed through multiple agents who barely spoke English. Told at one point that there were "no refunds". Eventually got a supervisor that said a refund would be delivered in 3-5 days. Horrible service. Reyes from Hertz instead. DO NOT USE AVIS! read more

SCAM ARTISTS Secured a rental and paid in full in advance through Priceline. Was scheduled to receive the vehicle on Sunday (2/20/22) apprx noon. Due to airline delay we didn't land until closer to 4:00 pm and the hotel was charging $30 for valet fees, so decided we would just walk to dinner and get the car in the morning (Mon.). We had scheduled a tour Monday and figured why have the vehicle if not needed and just wait til 4:00 to Uber back to airport for the pick- up. When we arrived the Avis line was ridiculously long, people were getting impatient. No communication about delays,  until some who were in the "loyalty line" were remanded for being in the wrong line. People got more aggravated and FINALLY (after what was already 1/2 hour) it was announced  the delay was due to an accident preventing the cars from coming through. Sounded reasonable at the time until after we FINALLY got the vehicle (a full hour and 25 mins after initially queuing up in line)  it was still wet from car wash??????????? If vehicle was supposed to have picked-up YESTERDAY why is it just being washed at 6:00 on Monday?!? Anyway, we get our vehicle, check it over for any issues, take pics (b/c pics are worth a 1000 words, i.e. "he said/she said") Been there, done that, not getting screwed again. All is well and off we go. Returned said vehicle as scheduled (2/24) and again took pics for obvious reasons (no damage) and left. Now receive correspondence dated 3/17, but in mailbox April 1st. 2+ weeks later informing me $396.50 was charged to my AMEX for "glass damage" that was billed 3/24. THERE IS/WAS NO GLASS DAMAGE and I have pics to prove!!  JUST A MONET GRAB. These rental companys are trying to recoup all the losses suffered as result of the pandemic but they WILL NOT do it on my back! I have sent letters to the corporate offices. Demanding refund and unless I get a satisfactory result will be calling Judge Judy and expose them national. They have better heed the warning, I WILL NOT BACK DOWN. read more

Avis car rental, Savannah airport. DO NOT rent from Avis or Budget in the Savannah airport. When we arrived, and got in line, people were saying it would probably take three hours to get our reserved car. I thought there was no way that could be correct. And guess what it wasn't correct. We arrived at 1 o'clock for a 130 car reservation. By the time we got our car, it was almost 5 o'clock. Yes, it took us 3 1/2 hours to get our car. read more

Recently, my husband and I took a trip to Hilton Head Island and rented a car from Avis/Budget. We mistakenly left left his backpack behind the drivers seat. We returned to the airport where we were told the car had been taken to the detail shop a few miles away. The mgr. drove him there to look in the car. When they arrived the bag was not in the car. My husband is a retired police officer. Strangely, their were no employees in the shop at 2 pm but all doors were open. He looked around and found his personal receipts that were inside his bag in a trash can. When the employees arrived, they said they had not seen the bag. Clearly we can prove the bag was in the car and the bag was stolen. The employees had obviously left to take it to another location. The police were called and a report was filed. We contacted Budget and started a case file. After 1 month, they declined to compensate us for the bag/contents, or even the rental fee! The local Budget is an LLC, but Budget is the brand that we rented from. Budget does not stand behind its brand nor do they make the local LLC accountable, zero customer service. If the employees would've turned the bag in we would've given them a reward and wrote a glowing review, did not have to have this negative result. read more

Can I give no stars!!!! Started off great! Arrived at Savannah Airport, went to get car I reserved which only took a few minutes. Very nice customer service agent. Offered me and upgrade to a jeep which my wife loved. Had a great time in Hilton Head, headed back on August 30th, filled Jeep up with gas and dropped off at car rental place. Thought everything was fine until I look at my credit card statement a week later and saw a charge for $1300( few days later it was up to $1600. Called immediately to get a customer service agent in another country, very hard to understand them. They told me I didnt return the Jeep until September 5th. I raised hell. They put a claim in and said it will be resolved. Its been over a week and nothing. How could something like this happen. Oh and when they finally checked the car in on the 5th, they charged me for filling up the tank! We will see if I get a refund. Never again am I using AVIS. read more

Reserved a mini van due to size of group with our adult vacation. Upon pick up checked it over as you do with a rental car so you aren't blamed for damages you didn't cause. Not vacuumed, broke and damaged under front bumper, chunks out of paint and scratches, sent back hatch door- all things expected in a rental that is highly used. Not expected was the jammed baby wipes in the slider door causing it not to close properly. Not expected was the expired lives as plate. 6/20- it's September. I understand COVID closures. I understand COVID delays in processing. What I do not under stand is that this vehicle went through so many AVIS employees hands and no one noticed or did anything about it or even addressed it. I do not understand the lack of concern by Jasmine at the rental counter when it was brought to her attention. The attitude was basically "not my problem". She indicated it was not a big deal. It's an illegal vehicle at this point, a ticket could be issued. That's a big deal, and Avis's responsibility. The lack of concern, no consideration to even call anyone to see what could be done or should be done- nothing at all- is a direct reflection on Avis as to their employees, and overall as to their company. There are plenty of rental companies out there. I'll take my business, both work and pleasure, elsewhere. Avis- time to check some processes and customer service training because you're lacking. read more

Avis Rent A Car - Expired license plate - Car Rental Near Me - Hilton Head Island, South Carolina

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Told me they would mail my watch left behind, never came. Went back to the desk on another trip and they remembered having my watch and said they never mailed it. And now cannot find it. WTF read more

I'd give zero stars if I could. I have an upcoming car rental reservation. My flight was changed so I requested an after hours pick up since they will be closed when my flight arrives. They denied the request. I can understand that and wouldn't expect someone to work late. So I then sent a request if I could just get the car the next day when they opened. They denied that request too. Why? I'm still paying for the day prior. What's the difference? They instead expect me to cancel my reservation and book a new reservation, which is $1500 more than I paid! So rather than have some flexibility with picking the car up the next morning, they expect me to cancel and pay $1500 more? No thanks! Oh and they don't answer their phone so you have to call budget corporate and sit on hold to get a person, who then has to message them. What a waste of time. I'd rather hitchhike then deal with their price gouging selves... read more

We would leave 0 ZERO! I am an aircraft owner and pilot that also flies into KHHH (Hilton Head) . After I found his review on our aviation communities website, I am disappointed with Avis as well. The amazing part is that you have Mr. McFadden phone number and email address and you are asking him to contact you to resolve YOUR ISSUE of LACK OF CUSTOMER SERVICE. Obviously, you should contact him and follow-up for resolution and customer service improvement, etc. Anyway, based on my own personal experience with Avis, the company has not been up to par either. For whatever reason, some of Avis local branches are refusing to pickup the phone. NOTE --- Avis if you are reading and listening, many of the pilots are reacting to Mr. McFadden's postings and have suggested a solution to this Avis issue when applicable. The pilot communities are in the process switching over to National / Enterprise since they have an aviator / pilot support line, familiar with FBO practices, and can talk to a human without hurdles. Realize our pilot community websites consists of at least 100,000 members and we are a close-knit operation. I am afraid to say that you have awaken a sleeping giant by how you handle the scenario ,he is a strong voice and advocate in our aviation communities. read more

I would leave ZERO STARS if possible due to the subpar service. I strongly recommend go to another company that values their customers and give customer service. You, the reviewer of this post, when you read the details, photos, and questions that I provided below, it will be clear that there is an issue with the Avis location. If you have any questions, please feel free to contact and/or reach out to me. If you know of any other people that have experienced the same and/or similar issue(s), please encourage them to add write a review and/or add to the posting. I will be sharing this on several social media websites as well. As of August 23, 2017, I still cannot get a hold of a person at the local branch even though I have called multiple times over several days. As a professional pilot and business owner, THIS HAS BEEN THE WORST EXPERIENCE due to the following: 1. This branch WILL NOT answer their phone regardless if you call early in the morning, day, or late at night. As other customers have noted in their reviews including the FBO on the field are not able to get a hold of the Avis people at this location. 2. On June 16, 2017, I rented a car from this Avis location and returned it June 19, 2017, with a full tank of gas. I refilled the car within 2 miles from the airport. The photo taken has the GPS location being at HHH airport and shows the fuel gauge reflecting that the gas tank is full, not counting, I could not get any more gas into the tank upon refilling. 3. Eight days later, the original quoted and paid reservation was canceled by Avis and then I was charged $85 dollars in addition, to the original reservation amount and recharged on my credit card. 4. I tried their reservation / resolution phone number, after 3 phone calls, several emails and hours later, I finally found out why I was charged the additional $85 dollars. * The Avis agent from the reservation center told me that I returned the car without gas and put 399 miles on the car. In addition, I damaged the air conditioner unit. Per AvisDocuments We would like to confirm that we reviewed the prepaid reservation # and notice it was cancelled with a full refund submitted. We were not able to find a charge of $200.00. If this is not the correct reservation then we recommend to please provide the rental agreement for the rental. MY RESPONSE TO AVIS: A. I did not put 399 miles on the car. Obvious somebody did not check-in and record the information correctly. I returned the car full and the fuel was purchased at the closest gas which was 0.9 miles from the airport. LESS THEN 1 MILE! B. Approximately 85 miles was the most mile driven. This is reflected on the fuel receipt, odometer, and fuel gage photos enclosed for review. C. The approximately 85 driven miles required about 2.5 gallons of fuel to replenished the fuel tanks back to full. Even when trying to force more gas into the fuel tank, I was not able to get more than approximately 2.8 gallons in the fuel. NOTE: 65 out of the 85 miles driven where highway miles and the car a 2017 Chevrolet Malibu and the MPG is 27 / 36 miles. E. I have also supplied the credit card transactions, dates, and amounts that have posted on my account from Avis. D. I did not return the car damage and I would like to know exactly what type of damage was done to the air conditioning? I would like to have photos of the damage. Since I was never notified or received any documentation about the alleged damage to the air conditioning, I am request the following documentation: * Description of the damage and repair(s) * Itemized receipt reflecting the part number and price of the repair part. Finally, a response from Avis Documents on 8/23 Be assured that the refueling charge for your rental has been adjusted, and we have credited the amount of $31.70 to your Visa card. By the way, to our knowledge the charge for $50.00 was not charge for damage. Most likely a $50.00 charge was done for filling up the fluid for the AC and we went ahead and removed this charge. Photos are available if you Google --- Avis Hilton Head and read the Google's review which includes photos. read more

Enterprise left me stranded at Hilton Head Island. (I am not from the area and had a confirmation number). The Enterprise man was rude and would not help. A couple in line was offering to help when the woman at the Avis counter looked at me and said "I'll help you". I walked over she had me in a great car and out the door in less than ten minutes. I will definitely use Avis again. I will NEVER use Enterprise. read more

Ok, this car rental is in the smallest airport in SC, which isn't a problem. When we arrived in Hilton Head Island the drop off process was nice and smooth. Easy to find out where to park easy to locate the counter. The problem is my girlfriend had a reservation for a one way back to Orlando and after talking to the gentleman she dropped off with he assured her she would be able to take the same rental vehicle back home. Fast forward to the day of returning. We spent a little time extra a dinner. I told her to called the car rental to let them know that she would be arriving a little late, at that time they informed her that her rental vehicle was given to someone else, her reservation canceled and that if she wanted to she would be able to take the SUV back for her trip and have to pay the cost difference. Considering we had no other option at the time we went to the rental counter at the airport shortly thereafter. She got the rental for the SUV and when we walked over to the SUV noticed the car she had rented to come to SC and was told she would be able to take back to Orlando was sitting right beside the SUV with all four windows cracked. She called the counter and explained the situation to the guy and requested to take the car back. The guy informed her that "he could do that" she asked if she would be refunded the difference and AT THAT TIME he informed her that he didn't charge her extra for the SUV. Because my girlfriend is more comfortable in the car she took that rental back to Orlando. I wouldn't recommend this car rental if you can avoid them. read more

If I could give zero stars to this location I would. I reserved a convertible in Savannah. Was given a Malibu instead. Treated rudely there. Called customer service to exchange car in Hilton Head. Was told there would definitely be car there for me. Walked into terminal to speak with agent. She had no car for me, was rude, and told me she was not a corporate store and could/would not help me. Called corporate again. Guy was shocked and told me that according to his records it is a corporate store. Complete waste of my time. Do yourself a favor, rent a car from somewhere else. Will never deal with Budget again! read more

This is a hybrid review...actually booked a prepaid rental through Priceline with Budget for $19/day plus taxes and fees. Worked out to roughly $150 all told. At the tiny Hilton Head airport, Budget did not have anyone staffing the rental counter, and a sign said to see the Avis counter for service. Only one guy ahead of me, which took about two minutes. The super friendly rental guy had me on my way with car keys in, I kid you not, probably two more minutes. So literally five minutes after arriving, we are on our way to our rental car. No inspection of the vehicle's condition, no high pressure sale of various unneeded insurance coverage, just quick and painless transfer of keys. There was a brief moment of head scratching when our car was not in the designated spot, but that was a minor hiccup, and quickly forgotten, as we found it easily. The car itself was a Ford compact hybrid which was smarter than both of us, and actually really fun to drive. The on-board gps made getting around the island ridiculously painless. We gassed up for less than $15 to top off the tank, and found the return process even easier than the pIckup. ..amazing, I think that took one minute...no car inspection, no waiting, no hassle, no problem. Awesome experience. Thank you Priceline, Budget and Avis for making this vacation vehicle rental quick, affordable, and painless! read more

The overly experience was five star as the desk help were great, but when I went to return the car it is different from most major airports and very confusing so when I asked the gentlemen preponderant the cars how the process worked he was so condescending had my daughter not been there I would have probably gotten out of the car and hit him and I abhor violence. He was rude, condescending, and overall a a$$hole (if I may be so bold). I will rent from budget with no issues in the future but this has been on my mind all day and i need a release. I should have confronted him then but I am trying to teach my daughter to turn the other cheek. read more

I rented from Budget, but you pick up the car at the Avis counter,it is the only time I have been downgraded on a car rental for my original rate, had a Focus rented and given a Fiesta. The car was dirty and had 2 marks on it, and I paid for gas in advance and it did not even have a full tank! I went in a few times to the agent to comment on the car and each time the agent was on her cell phone, taking a personal call I had to wait before sshe would speak with me. read more