I love these smaller airports with the smaller rental car pick-up. National was excellent…read more As an Emerald member I went right out the side past baggage to the rental garage. Mere steps outside the baggage claim area - and walked to the outside kiosk. A friendly gal helped me while another man gave us some complimentary water bottles for our trip. Within about 5 minutes I had two cars to choose from. Super friendly and easy as pie! The car was backed in and we loaded our bags and were off! 10 stars!

Outstanding service at National Car Rental Savannah Airport. Neia Hills resolved our issue promptly…read moreand professionally. Impeccable customer care.

Had a reservation at 9:00 a month advance and was given a dirty car with less than half a tank of…read moregas nearly 10:00. Ensure you have proof of how much gas the car has before leaving, Natascha Nowey will try to charge you a fueling fee. Will not be returning back to this location!

The first few time I rented, the lady in the front already had my information in the system,…read morethere's a new lady in the office that's not the other lady that's always there, Hispanic looking, she gave me a very hard time, so I don't think I'll use them again. It was a very sour experience. I hope the other lady comes back

Very easy pick up and return! Everyone was helpful! Definitely would rent from them again!read more

DO NOT RENT FROM HERTZ RENT A CAR AT THE SAVANNAH AIRPORT…read more 1. They do not participate in the Hertz app reward program. 2. They will give you a car with 1/4 tank then charge you for gas they never gave you!!! This happened to me when I rented from them this Oct (2024), brought this to their attention - weeks later they sneakily charged my AMEX. Tried called to talk to someone about this - no one EVER answers the phone here. Emailed - no response. Still dealing with AMEX to have the charges reversed. Next step reporting them to the Better Business Bureau! Be forewarned!!!

We travel many times a year and usually love budget which we always use. Until this location. I…read morealways book an intermediate suv basically economy suv & with an offer of upgrade which is usually then a standard suv or if lucky an elite suv. My husband waited on the line about 30 minutes and was confused when given a Toyota Camry but accepted it not realizing no I did not book a regular small car. So waited online again this time with me so I could explain. Not only was everyone behind the counter mostly just talking & having fun which hey that's wonderful but do that on a break not when there's a long line of people waiting. Sign even says wait to be called up. Yeah cuz there's 4 people behind the counter hanging out but only 1 actually working lol. Someone finally decided they'd accept a customer & up we went. No one here obviously has heard of a compact suv and told me I don't get the rental from the photo as if I was born yesterday. I explained I never go by the photo I go by the class of what I want, I'm not an idiot who thinks you book the exact car in photo. Usually we book a compact SUV with free upgrade to regular suv. They said yes I was upgraded economy to full size car. No economy SUV! They seemed to not understand a compact suv was not a regular compact car. Telling me there's no such thing as a compact suv as I'm like yes a Hyundai venue or similar as they're like you don't get the car from the photo. Arguing with these idiots will get you nowhere as they couldn't grasp the concept so I finally said just give us the suv & we'll argue after the rental with actual company. When we're back home not tired after a flight & been sitting in the airport for an hour. Not to mention all these poor people behind us waiting and a poor guy next to us arguing with them about something similar. I know nothing about cars but I know there's a small SUV & a small car in the world. They are not all in same class or same thing lol. Maybe this budget location shouldn't offer compact SUVs if no one behind counter even knows they exist or that it's an option. Out of 20 car rentals of same exact car class we never had this happen anywhere else. Guy next to us kept saying he'd never dealt with these kind of problems at any other budget so it seems to be a theme with them. Even googling comparable to a Hyundai vue would be a Kona, trax, kicks, or soul. An upgrade would be a Mazda or rav4 or something along those lines. Not a Camry lol. Guy next to us was happy he just wanted a Camry and heard we weren't taking it so he said I'll take theirs! Guy behind the counter was like unless you're jumping in the backseat of their car you're not getting it cuz it wasn't put back in system yet. Just snotty way to basically tell him he'd have to wait which he was totally fine doing as he explained. We were like common fellow soldiers in a war lol. You start making friends when everyone is stuck at counter forever arguing with these people. Anyway I'd never rent from budget in this location again and I suggest no one do either unless you want some kind of issue. Read the reviews. Hopefully there's no issues when we drop off the suv or any other issues. Fun start to our vacation.

Absolutely terrible will never use Budget. The worst customer service. Told me and my friend we…read morecannot get a refund after already paying for the car and did not end up getting the car. Had to call corporate to get the issue resolved. The people working had no idea what they were talking about. They deserve no stars and no good reviews

Made reservation for September in March. Received multiple confirmations form Hertz up to and…read moreincluding 2 days before rental. Arrived to "no cars" and "no reservation" despite having paperwork and confirmation in hand. They flatly refused to help resolve the situation. Their sister location (airport -- same franchise, apparently) was just as bad. They complained that Hertz corporate shouldn't be sending customers to them. (Yes, while wearing a Hertz uniform and standing under a Hertz sign.) Finally coughed up a dirty car after an hour wait. Charged the wrong card (not the one I *handed* them) and surreptitiously changed the rate to charge mileage (vs. original unlimited plan). Every question/ask for help was responded to with "We're a franchise: we refuse to help you." And Hertz corporate was just as bad... "They are a franchise: they can do whatever they want (or don't want)."

If you're looking for a place to cancel your reservation at the last minute you've found your…read moreplace. It doesn't matter if you have a confirmation or not, she will cancel it. The only reason for giving two stars is I have to give Amber credit for having the balls to not only hang up on a customer but to then continually decline calls. Not often a customer is treated like that so have to give credit where credit is due.

I had a great experience at this Alamo. I requested a mid sized SUV, but as they were out, they…read moreoffered me a Jeep which I happily accepted. I tooled around town and enjoyed every minute that I was behind the wheel of that gorgeous vehicle. I have ALWAYS wanted a jeep and this was my time. Excellent customer service at pick up and drop off too.

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

Friendly folks at the counter who waited on me quickly and used my premier status to move me ahead…read morein the line which I appreciated since I actually had to wait. At most airports, the premier service allows you to be able to go directly to the car and this airport did not provide that. But again they waited on me very quickly and were very professional. The car was clean and fueled up and ready to go. I had no hassle getting the car and appreciated the prompt service.

Shouldn't have to wait nearly 2 hours for a car when I have a reservation. They need to figure out…read morea better system.