Very professional and friendly. Jacob was great! He helped me work through some issues at check…read moreout, and he went above and beyond. Excellent customer service! Thank you.

The great folks at Enterprise Rental provided me with a Jeep Cherokee while my car was being…read morerepaired. Fast service upon arrival and they were VERY busy but took care of my needs. Will most definitely use their services again.

I would give a 0 if it has the choice available. I never read reviews before I rent. I will now!!…read moreThis place is a complete scam! The cars are dinged up. They go after your insurance and place a claim, even for damage existing already. If they actually get money from your insurance company, they pocket the money! The dings and dents don't get repaired. DO NOT RENT FROM THESE SCAMMERS! I was at he Seattle Washington site, the absolute rudest staff! Pay extra, go through a reapable company

These guys are AMAZING! Was in the worst of all problems and they had my back and took such great…read morecare of me! I'd do anything for this company! They deserve the highest of ratings! God bless them! This will always be my go to place and I'll definitely be sending my family and friends to them! Thanks for everything guys! Chuck is the BEST!

Rented a full size class, for a one way rental leaving Cleveland…read more Called the office a few days before scheduled pickup, to confirm what they carry in "full size" class. Was told: Impala, Taurus, Camry, Avenger. (Avenger doesn't belong in this grouping, but I can't be upset at this Hertz location over that, that's a corporate decision.) Called the day of pickup to ask what was on the lot. Was told none of those were available at that time but that cars were being returned and I would definitely get something in my class. When I showed up there was nothing from that class. There was also nothing to upgrade into, no larger cars or SUVs. They offered me cars from the next class smaller. It was a parade of cars in poor shape. The first one they put me in had a big buldge in a tire sidewall. Last thing I need on a long road trip is a blowout, car should not even be rented locally. Next car offered had a ripped seat and cigarette odor. Next car offered was not washed/vacuumed, but by this point I had wasted enough time looking at cars and needed to start my trip, so I took it as-is. Once I started driving, I quickly noticed 3 things: brakes needed work, one tire had a loud "whomp whomp whomp" noise to it, and the steering wheel was pointing at 2 o'clock to make the car go straight down the road. Car needed an alignment at least, maybe suspension work. I didn't have time to turn around, return to the office and hope they had something better. This was the 3rd dud I had looked at, and my hopes they had anything in great shape were dashed so I pressed on. I did get there safely. In the defense of Hertz corporate, I called to complain, and they refunded part of my rental fee and said the car in question would be pulled from rotation and repaired. That is the only thing preventing this from being a 1 star review.

I had a very disappointing and concerning experience with the Hertz location on Brookpark Road…read more(5411 Brookpark Road). I strongly encourage others to be cautious when renting from this location or better yet, not to rent from this location. If I could, I'd give them 0 stars. My rental was originally prepaid through Priceline. When I arrived to pick up the vehicle, I was informed that the car class I reserved was not available. I paid for a midsize SUV but was instead given a compact Jeep. Also, I was told that I could pay an upgrade of $25 per day to get another vehicle, I said that most locations will give you a free upgrade if they don't have the vehicle you reserved ready. He was very rude and said absolutely not. All of a sudden, they came out with this compact jeep, being that I was in a rush and had to get back to work, I had to take what they gave me at the time, I thought it's just a rental. I knew by this interaction that this was a ghetto spot and he certainly was a scam artist. By the way, they have a lot of vehicles in that garage connected to the back of the building, I saw all of the vehicles in the garage when I went to drop their key off this morning at 8 am, Later, after my Lexus was damaged during the January 2026 winter storm, I had to extend my rental several times while waiting for my vehicle to be repaired. I renewed the vehicle online three separate times at a rate of $215 per week. Based on those renewals, my total expected balance was $829, and I have a copy of the receipt reflecting that amount. I returned the vehicle on March 2, 2026 at approximately 7:00 PM. The location was already closed, and there was no key drop available. Because I was concerned about potential issues, I documented the return by taking photos and a video showing the vehicle on their premises and in good condition. Since there was no way to leave the key, I returned the following morning to hand it directly to the staff. When I arrived the next morning, I was presented with a receipt totaling $1,727. I immediately questioned the charge because my total should have been $829 based on the weekly renewals. I was told that the computer system changed the rental to a monthly rate because the vehicle was returned late. However, the vehicle was due at 1:00 PM and was returned at approximately 7:00 PM the same day. Even if a late fee applied, it should not have resulted in a charge that nearly doubled the total cost. What concerns me even more is that I already have documentation showing the correct total of $829. My credit card company was also able to see the original charges and confirmed the expected total that matched my receipt. I have filed a complaint with Hertz corporate, and they informed me that someone would contact me within 3 to 5 days. I have also spoken with my credit card company, and if the incorrect charges go through, I will be formally disputing them. This experience has been extremely frustrating and disappointing. Customers deserve transparency, fair billing, and honest service. I hope Hertz corporate reviews what occurred at this location and addresses the situation appropriately. Until this matter is resolved, I strongly encourage customers to carefully review their receipts and document everything when renting from this location. I wish I had read the reviews, the black guy is rude, the black lady is rude also. This place needs to be shut down.

I got my car back on Friday November 7th, 2025. Bill and staff know their craft. My car looks…read moreperfect, it drives perfect and there is a lifetime guarantee. This may be the best Auto Body shop in all of Ohio. I'm overwhelmed with happiness. Highly recommend! Ame K.

Super pleased & thankful for them servicing my lease. Very much so took care of me. Definitely…read morerecommend to anyone. Quick, quality work.