My go to car rental spot, all cars and SUVs are detailed & clean. It's affordable, reliable &…read moredeposits are only $150! Very modern, nice location. Great selection.

From the owner: At ExpedientCar.com we make it easy for you to be able to get back on the road! Our selection of…read morevehicles has been fully inspected, and detailed so you can feel confident and turn your travel dreams into a new reality. We offer financing, so if you love your rental, you can make it yours! You must have valid car insurance and a job, think of our car rentals as a long test drive. Stop paying the high fares of Uber and Lyft and get on the road again.

I had a great experience at the Brookpark Road Enterprise from start to finish. The customer…read moreservice was great. Darius got me together with my rental and went over everything. The vehicle was clean. The return was great. Everyone spoke and was kind when I entered. Amanda assisted with the return. She was very nice and bubbly. I will rent there again.

their lack of understanding that when i say i'm returning the car the next day and they come…read morewithout me nor my emergency contact's permission and towed the vehicle with all of my belongings still in the car. by far worse rental experience i've ever had!

Was given the runaround and wasted almost 2 hours of my time. Still didn't get a rental...read more

This was the worst experience one could have trying to rent a vehicle. I reserved an SUV. I was…read morelater than expected picking it up, so they had only vans. No problem. I passed my ID and credit card. The agent said I needed a second form of ID because I was from out of town. How does that make sense? Who is usually renting vehicles? People from out of town. I told him I should have been informed before I came to pick up the vehicle. He told me they don't share their memos with customers. No, but you should share pertinent information. Instead of his calling someone, he was quite nonchalant, even taking personal calls. He gave me a number to what he claimed was Enterprise. The person on the other end claimed to not understand yet never gave the phone to a supervisor as we repeatedly requested. Meanwhile, I noticed the agent still had my credit card and had his phone aimed toward it. I honestly think they are running a scam. I am watching my credit card purchases more closely. The agent did not I finally turned on my brain and walked across to the Enterprise and got a 7-passenger vehicle with no problems. I would not rent from here and they owe me for the wasted time. I had a reservation for a 7-passenger SUV. All I received was frustration. And perhaps discrimination, as I wore a wrap on my head for my ID.

Hey yall! Just got here and my reservation with budget is…read morenow moved to sister store Avis and it's this long ol line so I'm waiting but I did call over the phone to confirm my stuff for my rental, however they said this line shouldn't be happening and I should have a faster way to get to my car! It's ok they will pay for this as I always complain to them and they give me a discount. This is redic! Never does this happen! I usually go with Alamo and their line is shorter!!! First time trying budget with Costco travel!!! $59 for a electric car for 24 hours but not if you gotta wait this longggggg!! I complained and they gave me a free 24 hour rental car next time- budget!

Thanks to CLE for bringing us in safely tonight!…read more We seemed to experience a "go around," which is a first for me in nearly 50 years of flying! As we neared the ground, we nosed up and accelerated and gained speed and altitude fairly quickly. No one ever spoke about it from the cockpit or the flight attendants. I remarked to the caption on my way out that it seemed like we had a little do over. He never looked at me, as he was typing on his phone, but he did acknowledge me as he said, "yeah, it kinda felt that way didn't it!" I'm grateful for safety and the pilots who for me here safely - as well as all the ground crew, plane crew and air traffic control/FAA and any others who help keep us all safe.

The staff were friendly and informative. Showed me how to the car's features. Had me processed in…read moreno time. The cruise control on the vehicle was inactivated, I found out as I drove, which was inconvenient on the highway (does Enterprise do that on all cars?).

We had no trouble or problems renting a car here. Service was good, people were pretty friendly. I…read moregave them my info, and they were able to get us in a car within 20 minutes. NIce selection of cars. Professional paper work and all. No complaints at all.

I used USAA to create a reservation for a good prepaid price. I missed my flight and had to cancel…read moreone day of my reservation. When I called, I was told to go online and modify my reservation. I did that. What I was not told- it cancelled out the good rate I had and gave me a really expensive rate. When I noticed and called, I was told to call back once I had returned the car. I did. I noticed then that not only had I paid over $100 MORE for less days, they had charged me for gas- over $11!!! I had filled up at a gas station near the hotel and it turned out the return spot was wayyyyy in the middle of nothing! Not even the airport! (You have to take a shuttle back and forth). Just beware! They don't tell you all the information. You are expected to read all the fine print.

They gave us an Ioniq electric car, which was one of the only cars left despite us making a…read morereservation. When I got to the car the battery was 25% and we couldn't go anywhere. We spent hours finding a charging station at midnight (we had a late flight), and then eventually found a functioning charging station that took us 6 hours to charge the car. We missed our hotel stay, and were genuinely worried that we would be stranded in the middle of the night. The least they could do if you're paying for a car is to make sure it's charged so you're not stranded in new city in the middle of the night.

I rented a car though here and left the parking lot and the radio wasn't working. The lady there…read morethen accused me of breaking the radio and said it was because I plugged my phone in which that never had happened. This place is trash and the workers don't care. The guy who cleans the cars had told us that he cleaned the car and the radio was never broken. I can tell he never looked at the radio by how dirty the car was.

I had a very disappointing and concerning experience with the Hertz location on Brookpark Road…read more(5411 Brookpark Road). I strongly encourage others to be cautious when renting from this location or better yet, not to rent from this location. If I could, I'd give them 0 stars. My rental was originally prepaid through Priceline. When I arrived to pick up the vehicle, I was informed that the car class I reserved was not available. I paid for a midsize SUV but was instead given a compact Jeep. Also, I was told that I could pay an upgrade of $25 per day to get another vehicle, I said that most locations will give you a free upgrade if they don't have the vehicle you reserved ready. He was very rude and said absolutely not. All of a sudden, they came out with this compact jeep, being that I was in a rush and had to get back to work, I had to take what they gave me at the time, I thought it's just a rental. I knew by this interaction that this was a ghetto spot and he certainly was a scam artist. By the way, they have a lot of vehicles in that garage connected to the back of the building, I saw all of the vehicles in the garage when I went to drop their key off this morning at 8 am, Later, after my Lexus was damaged during the January 2026 winter storm, I had to extend my rental several times while waiting for my vehicle to be repaired. I renewed the vehicle online three separate times at a rate of $215 per week. Based on those renewals, my total expected balance was $829, and I have a copy of the receipt reflecting that amount. I returned the vehicle on March 2, 2026 at approximately 7:00 PM. The location was already closed, and there was no key drop available. Because I was concerned about potential issues, I documented the return by taking photos and a video showing the vehicle on their premises and in good condition. Since there was no way to leave the key, I returned the following morning to hand it directly to the staff. When I arrived the next morning, I was presented with a receipt totaling $1,727. I immediately questioned the charge because my total should have been $829 based on the weekly renewals. I was told that the computer system changed the rental to a monthly rate because the vehicle was returned late. However, the vehicle was due at 1:00 PM and was returned at approximately 7:00 PM the same day. Even if a late fee applied, it should not have resulted in a charge that nearly doubled the total cost. What concerns me even more is that I already have documentation showing the correct total of $829. My credit card company was also able to see the original charges and confirmed the expected total that matched my receipt. I have filed a complaint with Hertz corporate, and they informed me that someone would contact me within 3 to 5 days. I have also spoken with my credit card company, and if the incorrect charges go through, I will be formally disputing them. This experience has been extremely frustrating and disappointing. Customers deserve transparency, fair billing, and honest service. I hope Hertz corporate reviews what occurred at this location and addresses the situation appropriately. Until this matter is resolved, I strongly encourage customers to carefully review their receipts and document everything when renting from this location. I wish I had read the reviews, the black guy is rude, the black lady is rude also. This place needs to be shut down.

I couldn't find a place to rent a car due to bad credit and no credit card. Finally, I came across…read moreRusty Rentals. I'm an Air Force Veteran, and the owners are a Vietnam Vet and his wife. They were not only able to accommodate me, but they gave me a military discount too. I needed the car for in-town travel, but afterwards, I needed a 20ft UHaul truck to move a family members' items across the country. They were able to accommodate me with smiles on their faces. I'm grateful to them. The next time I'm in the Cleveland area, I will call them first!

The rental car company for the rest of us. Last summer my daughter and I traveled to Cleveland for…read morea wedding. I was delighted to find out that Rusty Rentals was still going strong. My wife and I had used the service a dozen years ago and saved over 50% over the cost of a regular car rental! It's true the cars aren't in perfect shape. However, if I'm only going to be using a car for a few days, I don't care if it's a beater, as long as it gets me where I'm going and back. I found the staff helpful and courteous, and I'll definitly use them again next time I visit. If you have a spirit of adventure, and don't need to have the latest and greatest, this is the way to go!

Rented a compact SUV from Alamo. The CS agent at the desk was wonderful (I forgot his name)…read more Picking up the car @ the counter was fuss-free as I already had a prepaid reservation. Be aware that this place (along w/ all the other rental car companies) is not a 24-hour operation. I had to drop off the car at 3:30am and I prefer to drop off cars with somebody there that way there are no issues later on. Luckily, I didn't encounter any issues, but I just wished they had somebody on staff to accept the keys rather than just a drop-off box. Nonetheless, the drop off was easy and I caught the airport shuttle in front of the rental place without any hassles. Yes, even if you drop off a car at the wee hours of the morning, there is still an airport shuttle that makes the rounds at that hour. There is also a security guard inside the rental place area so you won't be by yourself waiting for a bus to arrive as the guard is nearby. I would advise just checking w/ the shuttle bus upon your arrival at the airport to get an idea of about how often somebody shows up....but they do show up! I'm guessing they probably show up around every 15 minutes or so during the 12 am - 4 am times. My only gripe is I wished somebody would've pointed out how the hell to start the car before I got in and drove it off! You see, my regular car is a 2003 and the engine starts by actually putting a key into the ignition. I had no idea what the hell was going on when I was approaching the exit gate of the car rental service and saw there was no key anywhere near the steering wheel, the shifter area, etc.. When I initially got into the car, an employee had gotten in and started it up as I was approaching it, so I had no idea this type of car has no key and you press buttons to start it up. I guess I am now officially my parents. The guy at the exit gate helped me out and explained how to lock, open, and start the car w/ the new "keychain" thing. I'm forever grateful to this guy! Anyway, I would suggest to Alamo, going forward, to ask customers if they are familiar with these new vehicles just to make sure. Otherwise, great service w/ Alamo at CLE airport and if I have to return to CLE again, I'd definitely choose Alamo.

I've used Alamo as my rental car service the last couple of times I have visited Cleveland. This…read morelast time started off rough with a poor experience due to incorrect information given to me from the general Alamo number. To make this clear, I was not given the incorrect information from the Cleveland location, but it affected my experience due to it. The staff at the Cleveland Alamo location were very friendly and understanding of my situation, and were sure to find me a manager to speak with. The manager I spoke with, Jonathan, was very professional and kind. He also had great customer service and made my poor experience better and because of Jonathan I will continue to rent with Alamo when visiting Cleveland. Thank you Jonathan!

I put in a reservation for a truck the week before I went to pick it up. Everything went great. I…read moreanswered all their questions. Gave them my card information. No problems. I showed up to pick up the truck. Everything seemed to be going fine and then they asked for a third phone number. I didn't have a third phone number to give them. They argued, and I explained to them that I had nobody that wasn't at work that I could give them a phone number to. The manager decided to cancel my reservation and send it to a place that 2 single white women should not enter down in Cleveland someplace. There are other rentals closer that he could have chosen. When I called customer service (while I stood there in line) they told me that there were other forms of ID he could have asked for. All she asked for was a phone number. He did not give us any other options. The woman at customer service said there was a list of things that pops up. When that phone number request pops up. He could have asked for any of those things. And we actually had a couple of them. The way he spoke to us was condescending and rude. I was at that location 2 weeks ago, rented a truck and a storage space, had absolutely no problems. The people were so friendly and went out of their way to help and get me what I needed. I will never go back to U-Haul again.

Ive rented here multiple units and trucks here. Every time they increase my rent within a couple…read moremonths of me moving in. Im not local so there is nothing I can do to relocate my things. I will call and they will act as though it was unintentional and make some effort to make it right. Its bad business. High staff turnover. It is clean, neat, climate controlled, good hours for access, and a one stop shop. I doubt I will be back here for a unit.