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    Hertz Rent A Car

    1.5 (30 reviews)
    Closed 7:30 am - 6:00 pm

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    My last review

    This place is a joke. Worst customer service. I have been here a few times (because suggested by insurance) and it's same issue every single time. There is no cars after reserving 6 days ago and the representatives are beyond rude. They speak to you like you are a child. I had the worst experience and I looked back on the reviews and found my review from 2017 with the same issues. It has Been 3 years and they still can't clean up their act.

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    13 years ago

    Helpful 4
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    4 months ago

    Helpful 0
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    1 year ago

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    2 years ago

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    2 years ago

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    Photo of Carey C.
    276
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    3 years ago

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    4 years ago

    Helpful 1
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    4 years ago

    Helpful 1
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    3 years ago

    Helpful 1
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    6 years ago

    Helpful 3
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    6 years ago

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    5 years ago

    Helpful 0
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    6 years ago

    Helpful 1
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    12 years ago

    Helpful 1
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    11 years ago

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    Helpful 1
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    7 years ago

    Helpful 1
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    9 years ago

    Helpful 0
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    6 years ago

    Helpful 0
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    9 years ago

    Helpful 0
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    9 years ago

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    8 years ago

    Helpful 1
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    6 years ago

    Helpful 1
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    12 years ago

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    8 years ago

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    8 years ago

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    11 years ago

    Business owner information

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    Social Media

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    10 years ago

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    9 years ago

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    8 years ago

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    10 years ago

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    MD Livery Car Service, LLC - Our second choice vehicle

    MD Livery Car Service, LLC

    1.0(1 review)
    0.8 mi

    I was told this company was amazing, so we used them over the weekend. We got picked up as…read moreplanned, it was a late concert and it was in downtown Cleveland, we got dropped off by driver, and I paid him, but I didn't tip him because I thought he was coming back to pick us up at the end of the night. I received a message from owner of 'you didn't tip driver?' I told owner I was very sorry I thought same driver was coming back to pick us up, was it OK if I just gave the next driver his tip. I was told that was fine. Concert gets out at 2 AM, text owner, call owner leave message we were ready to get picked up, NOTHING. He left 4 women downtown with no ride home!!! I text owner how horrible I thought it was that he left us and received a text Saturday morning .." I was going to send the same driver, but I had to leave early" Words can't even explain how horrible this was, I was going to let this go, but I just can't. This is NO WAY to run a business, all over a 5 dollar tip for a 20 dollar ride. And after several texts back and forth with MD Livery I was told that I was a bad customer because I stiffed the driver and I quote"No tip, no guarantee return trip" that is what the owner of this company told me via text messages.

    From the owner: We are a car service that provides 24 hour availability. We will transport you to the destination…read moreof your desire. We are on time, professional, and curtious. We specialize in airports, weddings, concerts, downtown events and etc.

    Photos
    MD Livery Car Service, LLC - Picking up at EY, Downtown Cleveland.

    Picking up at EY, Downtown Cleveland.

    MD Livery Car Service, LLC - Black suburban is the vehicle of choice.

    Black suburban is the vehicle of choice.

    MD Livery Car Service, LLC - Mike Falkenstein

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    Mike Falkenstein

    Hertz Rent A Car - carrental - Updated June 2026

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