Dixie Highway…read more Rental Beware - Extremely Disappointed with Enterprise I've had multiple rentals with Enterprise recently, and on consecutive rentals there have been issues with the vehicles . This isn't a one‑off problem; it's a pattern that shows a serious lack of upkeep and attention to maintenance. On my most recent rental, the car displayed a "service due now" warning. When I tried to get another vehicle, instead of actually addressing the problem, the staff went out to the car and simply reset the service light . That is not a solution, and it certainly doesn't inspire confidence in the safety or reliability of their vehicles. This is not the first time I've had a major issue with Enterprise. Back in December , a problem with one of their vehicles was so bad that Enterprise had to transport me 100 miles just to get another car . That experience alone should have been a red flag, but I gave them another chance and regret it. At this point, my trust in Enterprise's ability to properly maintain their vehicles is non-existent . On top of that, their handling of these situations has shown a clear lack of customer care and respect . I didn't feel listened to, and I certainly didn't feel that my safety or time were a priority. Rental beware. I will be thinking twice before ever renting from Enterprise again, and I would strongly encourage others to carefully consider their options before choosing this company.

Thank you soooooo much for waiting for us after closing time. We were running a bit late but called…read morethem to notify and they were more than accommodating for us. They waited till we got there and made sure we were able to drive away in our rental. Thank you so much!!!! Ohh and our car was very clean, everything was working and overall just a good experience.

Prior to showing up in Louisville I had did the check in and what not to make things a bit more…read moreseamless for me. Then I showed up and followed the directions in the email saying to bypass the counter and head out to the Enterprise kiosk to hop in the vehicle and go. However, that did not go as planned. Myself, and several other customers all showed up to the kiosk in the garage and found it dark with no employees in it. Yes, it was early in the day, but other rental companies were lit up and buzzing with employees. We all stood there for about 5-10 minutes before one of the gentlemen in front of me went over to a competitors kiosk and found out we all needed to go over there to be processed out of the garage. See, there is a sign, not that big of a sign that points Enterprise customers here. But, if you bypass the counter inside the terminal and take the exit that lead right to the garage area for rentals, you come out at the Enterprise kiosk. Where was the sign posted, at the competitors kiosk, at another entrance to the area in the garage. Once we all migrated to the opened kiosk we were all led to vehicles to choose from. I hopped in the one I chose, made my way to the gate to be processed out. Rode around Louisville for the better part of a week and came back to return the vehicle. Brining the vehicle back was just as big a mess when leaving with it upon arrival. Pulling in to the return area almost instantly turns into a traffic jam. Vehicles pulling out are mixing with the vehicles coming in. I think they could redesign this area to make the traffic flow a bit better. People honking at you to move when you have nowhere to move yourself until the traffic moves ahead of you. Finally through the mess of traffic because no one knows what they are doing, I go down the return lane. Dropping the vehicle back off was much easier than taking the vehicle out. The staff are pretty amazing here. They go with the flow and make sure that you have everything you need. Upon arrival back to drop off the vehicle they make it as quick and painless as possible.

I had a special graduation where I took my custom graduation cap & diploma cover and unfortunately…read moreforgot it in our rental car. I have quite literally filed a lost claim, called customer service who said they forwarded the claim and situation to the branch manager, called this location, as well as two surrounding locations to get the branch managers email after they said there is no stagnant employees here and NO ONE ANSWERS THE PHONE. I emailed the branch manager, filed the claim with all of my info, and have went to enterprise/help with said info. I have heard nothing. It has been almost two weeks. I am so disheartened and frustrated. If you have something you love and leave it behind here, do NOT expect to get it back. Edit to add: I have ALREADY filled out the enterprise help and called customer service directly. Check your lost and found claims!!!

Had a great experience with this location! Vehicle was in excellent condition, clean, and well…read moremaintained. Customer service was efficient, prepared, and not pushy with any upsells or add ons. Made the experience easy. Live close by and will be using this location again!

Customer service. They didn't have the car we ordered online but the way they delivered the news…read morewas awful customer service. They explained very rudely how they take zero form of payment.

Rude condescending manager . Terrible service . The worst things in Louisville can often be found…read moreon Dixie Highway. This is no exception.

I was recently in a rear end accident, where i was left with back pain that will never subside. I…read morerented a vehicle after i made a claim, and i got good service when i picked it up, not to mention how busy it was being that it was a Friday evening. I called after a month to see if i could switch vehicles due to the uncomfortable seats, with a possibility to find something more suitable for me. I spoke with Noah over the phone, and from the time he answered, to the time we ended the call, he gave not only professional feedback, but was very understanding of my request. Thank you, Cain Knoch

If you're not going to have cars ready for pick-up until "sometime in the afternoon" then you…read moreprobably shouldn't take reservations for 8:00 AM. Rent a car from Enterprise or SDF airport in Louisville. The price difference is only a couple of bucks. Not worth the time you'll spend trying to fulfill your reservation at this location.

Whatever you do, NEVER use Hertz Rental for your rental car needs!!! I have just had the most…read moreunprofessional, inept, experience with them, of which their corporate customer service was completely non-existent! I DO NOT recommend using them!! They're dragging me thru the mud financially over an error on their part and are refusing to remedy the situation!! Telling me that "I" have to fix it on my end!! I am appalled and disgusted by their lack of commitment to good business and appropriate customer relations!! Let me be clear that this is no indication of any particular location. It is about their archaic corporate customer service and billing policies.

No problem here - we came up to the desk, we were helped promptly and in a friendly manner, and it…read moretook us a total of 5 minutes to get into our car. All staff we interacted with were super sweet and our car was pretty decent. Drop off was quick and easy and pricing, when booking within a week, wasn't horrible for a mid size car.

One of the best experiences with renting a car. I had an issue with booking. David at the counter…read morehad great customer service. He helped me with my situation. It took some time but he explained what was going on every step of the way. We also had to upgrade our car since we had to pick up another person. Our older son is graduating from Advanced Camp for the military and we are temporarily hanai (adopting) a fellow soldier whose family was unable to make it. My wife booked the original booking through 3rd party and we payed a decent difference. When we got to the lot Brandon was waiting at Enterprise counter offered his help listened to our situation brought us to the supervisor and he was able to accommodate us. It doesn't end there when we checked out, Jakson helped solidify exceptional customer service. If we ever come back we will rent again from Alamo/Enterprise.

My gosh! A line of 10 + people and no counter service! Only 2 agents. Current wait time 45 min-…read morean hour. It's why I stopped using Avis.

We waited an hour for a car to be ready. Even with an advance reservation. Customer service was…read morerude.

Great rental experience with national. They were quick to serve me at the counter. When I went to…read morethe garage, it was just a short line to be presented with the option of luxury rental cars. They had an Audi A4, an Audi A5, an Audi A6 and a convertible for extra charge. I went with the A5 because it was a white car and the others were black. The car had been washed, but there was some bird poop on the back window and a lot of water stains on the windows and the mirrors. Inside, black leather, and carpet was clean. I did find someone's hotel membership card but otherwise no trash. The car itself is OK. I did not like the shiny parts of the gear shifter, as the sun was reflecting off of that into my face. The car had a lot of seat controls and personalization, so I can see why people like this car. They did not buy the navigation package, so I only used the fancy screen for the radio. I did appreciate the moonroof And the lane assistance. I would not recommend driving this car in D mode but rather S mode which is sport mode. D Mode is boring and slow. The car takes premium gas, which is kind of pricey these days. I didn't realize the gas tank was not full until I had arrived at my destination. Luckily, national had reached out to me by text message just to confirm that my rental was going smoothly. I responded about the gas situation and they Gave me a $15 credit on my rental! I did not expect that at all. I was impressed by their customer service. I would rent with national again. When I turned the car in, I received an email confirmation which reflected the credit and the price was correct. Pretty seamless rental. Thank you national!

Poor customer service at the Louisville airport location. Make sure your reservation matches up…read morewith the paperwork they send you when you check out the car!

We hadn't been to Kentucky before and were overwhelmed by all the Distillery choices .... And then…read moreI called Bluegrass Executive Transportation. I talked with Chris and he's a wealth of knowledge explaining the different areas to visit and made recommendations based on what I told him - including that we'd prefer smaller distilleries for a more personalized experience. In addition to the distilleries, he made recommendations on restaurants. I highly recommend Bluegrass for a tailored tour with great conversation!!

Used these guys last week. Casey was our driver and he was bad ass. Picked us up from downtown…read moreLouisville and rocketed us into bourbon country. SUV was pristine and spacious, good sound system. Jesus wept and Hurricane Helene sent rowdy storms all the way up the Bourbon Trail. I felt safe as a babe wrapped in his mother's arms as Casey piloted us through the impenetrable rainstorm, telling stories and educating us about bourbon all the way. We had a few appointments to maintain... Casey's intimate knowledge of all the distilleries allowed him to steer us in the right direction, as locations closed due to power failures and flooding and the sins of man. God's anger was biblical on this day! Would use these guys again in a second. Five Stars. Ask Casey about Doris!

Booked a car online thru one of the well-known travel website at one of Enterprises competitors and…read morewhen I got to the location, the staff told me that they had no cars to offer and I shouldn't have been able to rent one anyway. Not helpful at all - enter Enterprise when I called the Westport Road location and Jasper answered. He immediately made my issue his own and while his inventory was down, he turned the entire ordeal into a great experience. The entire team was great to work with and I'll START with this location in the future. Thank you!

Rental Beware - Extremely Disappointed with Enterprise…read more I've had multiple rentals with Enterprise recently, and on consecutive rentals there have been issues with the vehicles . This isn't a one‑off problem; it's a pattern that shows a serious lack of upkeep and attention to maintenance. On my most recent rental, the car displayed a "service due now" warning. When I tried to get another vehicle, instead of actually addressing the problem, the staff went out to the car and simply reset the service light . That is not a solution, and it certainly doesn't inspire confidence in the safety or reliability of their vehicles. This is not the first time I've had a major issue with Enterprise. Back in December , a problem with one of their vehicles was so bad that Enterprise had to transport me 100 miles just to get another car . That experience alone should have been a red flag, but I gave them another chance and regret it. At this point, my trust in Enterprise's ability to properly maintain their vehicles is non-existent . On top of that, their handling of these situations has shown a clear lack of customer care and respect . I didn't feel listened to, and I certainly didn't feel that my safety or time were a priority. Rental beware. I will be thinking twice before ever renting from Enterprise again, and I would strongly encourage others to carefully consider their options before choosing this company.