This is really a 1.5 star review but Yelp doesn't do half-stars, so bumped it up to a 2…read more I want to preface this review by stating that under our particular circumstances...at the end of the day, Enterprise did do the right thing. Unfortunately, this sadly was not the first time this has happened, but we'll gladly will give credit where credit is due. Long story short: Due to the last "bait and switch" incident, we decided it was best to reserve a Premium SUV a month in advance and add on roadside assistance and damage insurance. The day before we were supposed to pick up the vehicle, my hubs phone was blowing up. When he was finally able to call them back, it was another "bait and switch." Once again they somehow didn't have the specific vehicle we reserved. Seriously, it felt like we were in the middle of a Seinfeld episode. If you know, you know. ;-) Anyway, when my hubs asked why the Premium SUV we "reserved" was no longer available, here were some of the responses: 1. One customer extended their rental...wasn't sure when they'd return it. 2. The one Premium SUV they did have in inventory had balding tires which needed to be replaced and wouldn't be ready until 8am the next day. Sorry, but not gonna work. 3. They had a smaller SUV available, but it was a no-go - we reserved a Premium SUV because we NEEDED a Premium SUV! 3. They offered us two smaller SUV's for the price of one. Appreciate the offer, but now our crew has to split up for the sake of their mess-up? Hard pass. Anyway, they managed to get us a Premium SUV just in the nick of time and gave us a small discount because they had no time to clean/detail the interior/exterior, and believe me it was filthy! Here's the kicker. We hit the road and after our second stop for gas, a tire was rapidly losing air. Not gonna say what I'm thinking but I'm sure y'all are with me on this. I won't bore you with the details of that unexpected event, but we managed to get a new tire and were back on the road again. Enterprise did ask the tire store to invoice them, but they would not agree - apparently they've been stiffed by EP and other car rental companies in the past by doing this. When we got back home and returned the vehicle...after several discussions, Customer Service Rep (Jessica G) and Branch Manager (Alex H) were helpful, understanding and did us a solid, which we appreciated. We may give Enterprise another chance...after all, thirds times a charm...Right?

Give you a reservation for a specific model, but then try to switch you to another, Saying they are…read more"out," tough.

I requested and PAID for a mid-size car that could take us everywhere in the Western part of…read moreColorado, on trips on mountains and so on. Well, to begin with, the staff was "short," so were the cars; the employee who "helped" us had no idea how to interact with customers; he gave us an "upgrade" that only destroyed part of our trip; he provided us with an Audi Quattro with a low suspension, making it pretty...if you are on a date, definitely NOT for Colorado mountains. We were unable to enjoy many sections of our trip plan due to a low car that was unable to go any further than paved roads. This is totally UNACCEPTABLE. I will NEVER rent another vehicle from you guys. You either have employees with common sense or vehicles that meet the needs for the location.

Need to get a much better system. This was the longest I have ever had to wait for a rental car…read more Dedicated elite National member as well. You could go to a courthouse and get married faster! The bad thing is the airport was empty. Need to do much better guys.

Reserved a van at Alamo in Montrose from Feb 21- Feb 25 on January 16. My flight on the 21st was…read morecancelled due to a weather issue but was rebooked for the next morning. I called the Alamo 800 number to advise them that I would not be picking the van up on the 21st but would be in on the 22nd. Was told by the rep that their policy does not permit that & the whole reservation would be cancelled. I offered to pay up front for the rental, again advised that this was not possible. Luckily I found the local Montrose number for Alamo and Carlton(branch manager) told me that not to worry & the van would be waiting for me upon arrival on the 22nd. Great customer service by Carlton! My advise: never call the 800 number for Alamo. Go local!

My family and I were coming to town for a wedding and had used Priceline to rent a car at Alamo…read more Since getting to Montrose is a major haul from basically anywhere, by 10am when we arrived we had already had a nine hour day and just wanted to relax. I went to the rental desk at the time we said we would be coming with all of my confirmation documents, but lo and behold there were NO cars. This is completely unacceptable but the response we got from the employees was even worse. There is no excuse to not have a car ready when we have already paid for it. There is no excuse for the company and employees to not try to remedy the situation by contacting another company. The options given to me were that we could wait for at least three hours and a car might show up, or we could check with the other rental companies to see if they had something. It is not my duty to wait at the airport. It is not my duty to negotiate a new rental. The staff at Alamo, including the manager who was not on site and could only be contacted by phone, was utterly useless and even seemed irritated with our frustrations. Mind you, this was not just my problem, there were many more people who did not get their cars from Alamo that day. Skip the headache, go to Budget. They are actually helpful. And they have cars.

We rented from Thrifty Car Rental this week at Montrose Regional Airport and everything about it…read morewas a positive experience!!! Quick, easy, great vehicle!!! No issues renting, picking up or returning!! Everything was quick and easy!!! Was charged exactly what I was told I would be- would highly recommend Thrifty Car Rental In Montrose, CO!

NEVER BOOK WITH THRIFTY. Booked 6 months in advance for an SUV, they never let me know that they…read morefor some reason rented out all of their SUV. They kept sending me texts/emails that I needed to confirm but the website and app would crash. I know I finally got someone on the phone he told me the reason they crash is because they don't have any cars. No joke, that was his answer. Use Hertz or Avis, never use these poorly run rental companies.

Dave was great. He was a help when our car was in the shop. He rented us a vehicle and it was so…read moreeasy.

Dave is the nicest guy! I needed a 12 passenger van for my family visit to Grand Junction. Dave…read moreseriously provided me with excellent customer service. Cannot say enough good things about this business and the owner's willingness to assist me with my van needs.

I made a reservation a week and a half early for a rental while my car was in the repair shop…read morethrough my insurance. I attempted to call multiple times the week prior to confirm that they would be picking me up from the body shop as that is what my confirmation directly from Hertz stated they would do. I was never able to get anyone to answer the phone. The day of, I dropped my car off at the body shop and had to get a ride from the shop to the airport to get the rental since they never showed up or answered the phone. When I got to Hertz at 8:30am they refused to talk to me about my reservation until 9am despite the fact that their hours are posted as opening at 8:30. Once they would acknowledge me at 9 they then told me that they had no car for me. I explained that I had a reservation and even have multiple email confirmations. He said "yeah our system will let you book it but that doesn't mean we will have a car for you". I'm pretty sure thats exactly what a confirmation should mean. So I was stranded with my two children and had to call a friend to pick us up. Not only did they not fulfill my reservation but they were quite rude in the way they spoke to me. I definitely do not recommend.

I normally do not review car rentals but this one frustrated me enough to post. For starters,…read morefortunately I had a reservation. BOOK AHEAD OF TIME. Cars were sold out for walk ups. I was actually excited that my full size car was upgraded to a BMW suv. Was not excited when I opened it and found the results of what looked like some pet getting sick in the back. I added the photos but do you really want to see them. Probably not. The customer service rep, though busy, was quick to switch me out to another car. So long to my BMW. Car two only had a crack in the windshield that no one noted. I got that signed off and I'm out of there. So when booking here be sure you have a reservation and carefully inspect the cars.

The Hertz location in Montrose, CO was prompt at the desk, our 2 rentals were ready and Hertz…read moreupgraded us to larger vehicles. The Hertz location in Telluride, CO, was the same. NOTE: This location opens and closes at the exact times their hours state.

Had a great experience with Hertz in Telluride. We ended up missing a flight because 145 was washed…read moreout, and so needed a rental car the following day. We explained this to the woman behind the counter and she was more than happy to get us a car right away. On top of that, she gave us a deal because of our situation. Was a seamless process (which was great after the stressful travel day). Would highly recommend!

The worst attention! They do any way possible to NOT rent to you! I called corporate and reported…read moretheir actions but seems like the regional manager may be in agreement with them. They charged me an extra day never received the refund back. This time I tried renting and asked for a paystub to have my physical address which it didn't and used that as an excuse not to rent to me. I had every other utility bill and bank statements under my physical address. The worst service, the worst help and the worst experience. Grand junction way better service and super friendly!

The Montrose, Co. Enterprise Rent-a-Car was very efficient, courteous and kind…read more I was treated with respect and was provided a suitable vehicle that was clean and maintained properly. Santiago was extremely helpful and was very professional. I recommend Enterprise highly and will tell family and friends about my positive experience.

Don't be disconcerted that Google maps street view doesn't show any signage or vehicles at this…read moreaddress. It is there and I received a great price and a reliable truck with competent service. It was half the price of U-Haul and even less than a car rental for a one way rental. Interesting to note that I can rent a $45,000 truck with my debit Visa card from Budget, but Hertz won't let me rent a car valued less without a regular credit line credit card.