Terrible terrible customer service. No sense of urgency despite a million miles long line, car still not ready after being in line for 45 min. Have to wait another 45 minutes for "cleaning" Zero apologies from staff, in fact got the "it's corporate, I just work here" Never again Avis. read more

I should have read the reviews first.... I rented a jeep for a weeks stay at the outer banks, I returned the car with some sand in the foot wells off my feet! This Avis is trying to charge me $450 for an interior cleaning fee! Im fighting it and if need be will take them to court. I have been a loyal Avis customer since the 80s and this is all they care about, Sad. read more

See all

One of our group has mobility issues . At pickup time, we waited for a shuttle that had a ramp and that came pretty fast, 5-10 mins. The car was in excellent condition, and express checkout went without a problem. Upon return, one of the staff (Kwami) offered to drive us to the airport so we wouldn't have to wait for a shuttle with a ramp. We are so thankful for all the help the staff showed us. read more

If I could give them a zero stars, I would. They didn't have the car I actually reserved, and gave me a dirty, scratched-up, smelly Cadillac. After driving it for about an hour, we took it back because we had a lot of driving to do and couldn't stand the smell. The woman at the counter was then rude and irritated that I wanted to switch cars. She then said the only thing they had was a Toyota Tacoma -- but didn't tell me it was a small version of it. It was one of the most uncomfortable cars I've ever driven. My back was killing me because the seats didn't adjust properly and it was really cramped. After I dropped it off, I told them I thought it was a piece of junk. The return guy kinda nodded. I'm seriously considering cancelling my Avis Preferred membership given that they can never get me the car I actually order. read more

Avis Rent A Car - Dented and scratched up. - Car Rental Near Me - Morrisville, North Carolina

After flying all day the last thing I want is a90 minute wait in line for a rental car. This is not a one off either every time I come to Raleigh the wait is ridiculous. read more

Avis Rent A Car - Line at RDU Avis at 7 pm ridiculous - Car Rental Near Me - Morrisville, North Carolina

Not a fan of the RDU Avis location. Shuttle is just right across baggage, but there is not much signage to tell you where to go. Shuttle staff is friendly. I had booked for an intermediate car. I somehow got auto-locked on an SUV. Not needed and not preferred due to gas, but it was extremely late out, and the line was too long to deal with, so I ended up staying with the SUV. SUV was relatively new, but insides were dirty. Lots of sticky residue on the windows. Weird scent as well. Car drove ok, but wasn't the one I wanted (when the lot was full of cars). Didn't really like drop off either. Dropped off during open hours, but no staff was there to scan or confirm drop off. Really odd for an Avis location. read more

My experience with Avis has been exquisitely awful--from before I even had a rental with them to long after my rental had ended. Please do learn from my experience. Avoid Avis. A week before spring break our au pair got into an accident with our minivan, which prevented us from using it to travel to Florida to visit my wife's parents. My mother-in-law called an Avis store and told us she was able to secure us a rental minivan. Having worked at Budget many years ago, I knew that there was very little chance that the store actually had a rental for us. Calling around, I confirmed that the Avis store did not, in fact, have a car for us on their lot. My mother-in-law had unknowingly been passed through to a national number where employees are incentivized to set up a rental without any regard as to whether a car actually exists for you to use. When calling them, if you listen to the end of their phone recording you'll be given the option to speak with the local branch instead of their national team. However, the option to rent a car comes before the option to speak to the local branch. By default, Avis will send you to their national team without telling you that's what they've done. Nor will the national representative let on that they aren't a part of the local branch or that there's a very real chance you could be carless when you arrive to pick up your rental. Getting through to the local branches was a nightmare, but after several hours on the phone I was finally able to learn that the airport would be the best place for me to try to secure a rental. After calling the airport and indicating that I wanted to reach the local branch, the local branch apparently didn't pick up and I was sent again to the national number. Being wise to what had happened, I hung up and tried again until, an hour later, I was finally able to reach someone at the airport and secure a rental, an underwhelming Chrysler Pacifica that came with a gas tank that was only 2/3 full, despite the rental agreement's claim that it was full and should be returned full, and that routinely decided of it's own volition that it just didn't feel like letting you use CarPlay that day. Soon after returning the car, I received a letter from Avis informing me that I would be billed $450 due to "excessive interior dirt - sand." I knew when I dropped off the car that there was a light amount of dirt in the car, the amount that any small family would have generated in a week. When I called the company to dispute the charge, I informed them of just how excessive it was to charge a customer $450 for light vacuuming. However, the representative I spoke to completely ignored this line of reasoning and it became clear that they were just after more money. Their policies show that they simply don't care whether their means of obtaining that money is ethical or not. Looking online, I can see that replacing the carpet in a car costs $200-$500. In other words, for a 6-7 minute vacuuming job, they were charging us the upper end of the cost to entirely replace the vehicle's carpet. This fee is the most absurd I have ever been charged by any company, anywhere. Avis is awful, and it deserves to go out of business. After giving me an experience like this, I can only hope that day comes sooner rather than later. Please do consider how you might hasten Avis's demise by using another rental service, or better yet by using Turo, Getaround, or some other alternative. Avis is awful. Avoid Avis. read more

I am a Avis Preferred Plus member. Which means I have been renting from them for years and I rent from them often. I was able to pick up my vehicle from a different location and drop it off here at RDU, since I had a flight leaving from here. I opted to drop it off at 3 AM, meaning an overnight drop off. I took pictures of the vehicle in the lot, and it took many phone calls and a day of waiting to finally get a receipt. When I looked at the receipt, I noticed that they randomly charged me $18 for fuel. Luckily I keep all of my receipts and I take pictures, so they say they are going to remove the charge. my experience is definitely not as bad as some, but I think more people should be aware of this location because Avis is turning a blind eye, or the employees working at this location are lying about what they tell corporate. I write many positive reviews and very seldom do I write anything negative. I expect more. Also, I did reach out to socialinfo@avis.com but I was able to get a phone call sooner. The customer service here is just about the same, but maybe they only answer questions on the weekdays. Unfortunately, because I go here often, and my flights are typically earlier, they are one of the only ones that offer overnight drop off. So I'm kind of stuck. I anticipate that I will experience this again and I'm going to continue to take pictures of before and after. read more

See all

This is for Raleigh NC airport pickup and Richmond VA airport dropoff. It was a terrible experience - and I'd booked Avis because I thought it offered better service than competitors. First, the woman in the parking lot kiosk told me I wasn't an Avis Preferred member even though I'd signed up weeks ago. So I waited in line for over an hour at the main desk. There were only two people helping customers, and one would occasionally stop to phone a supervisor, yelling into the phone (right in front of us) that they needed more help. While it was accurate, it was also unprofessional. The car had multiple scratches and dents, and the fabric seats were stained. A plastic part was hanging down over the brake pedal. I managed to get it wedged back up because I was afraid I would catch my foot on it, but it kept falling down during the trip. When I returned the car, I was charged an additional $637 for a state tax that I'd already paid and insurance I'd declined, plus some other fee that was never explained. I had to call and complain to get the amount refunded. Apparently Avis does this regularly because there was a class action lawsuit about these "junk fees" in 2024. Well, they're still doing it. Finally, the guy at dropoff was friendly, but he marked the gas tank as "less than full" when I'd filled up at a station right next to the airport. read more

Terrible customer service. Waiting over an hour for a car. Still 10 people ahead of me and twenty behind me. No regard for people's time. read more

Do not rent from here. I got charged a $125 cleaning fee because I returned the car with "dust" in it. I know for a fact the car was perfectly fine. Pretty deceptive behavior. I've been a lousy Avis customer for year. But I'm done with Avis forever. read more

This is the worst rental we have ever had. Tried two cars and both were equally dirty. Not even a light wipe down, no vacuum, and crumbs & spills. Will never rent from Avis again. Would give no stars if I could. Don't waste your money! read more

See all

Shuttle doesn't run at night, had to walk in the street to the car rental. Suppose to open at 0400 but no one showed up! Shuttle employees and car return people claimed to know nothing. They claim even the manager doesn't show up. Absolute trash. read more

I've rented twice from Avis and it's been a pleasant enough experience. Maybe they could run more frequent shuttle buses because waiting in the cold outside when you're returning from a trip to Florida? That's no fun. But the bus ride is short enough and they do stop at the Preferred ranks first so you're on your way swiftly. Both times I've rented here were dropped off elsewhere and that was no problem. The first time, they "upgraded" my intermediate to a full size F-150 crew cab pickup truck. That's a serious pain to park and it took 35 minutes to wait in line to trade it out for something else. The second time, they "upgraded" me to a Dodge Challenger. Uh, too fast and I'm not going to drive a bright yellow "pull me over" car the 170 miles to Charlotte. That one did not take as long to trade out. The young lady at the gate (same one, both times) was pleasant and offered a map. I was on my way. Cars were clean, reasonably well maintained and drove well. I'll rent from Avis again. [Review 12992 overall, 309 of 2020.] read more

Avis Rent A Car - Silver Toyota, boring and uninspired and exactly what I wanted. - Car Rental Near Me - Morrisville, North Carolina

COUPON DOESN'T WORK! COUPON DOESN'T WORK! COUPON DOESN'T WORK! Never trust customer service, they will trick you to rent more with their "offer" but you will pay $135 per day for a very dirty car in the end!!! Be aware of FAKE contracts!!! Totally a scam! read more

See all

it was 4 days that my DIL realized that she left her wallet in my rental car. She just had a baby and she was only in my rental once. when I returned the car I checked to make sure that I had everything. But I didn't check the doors. When she realized , I quickly tried to reach out to the company only to find out that you had to do the lost and found online. my heart was racing because I'm not that technical. It was very easy and there was a match!!!!! I couldn't believe it. I'm so grateful that there are still honest people in this world. whomever returned it , thank you!!!! And everything was in there!!!! God bless you always. Wallet is in our possession. read more

I mean they had cars. After walking out to an empty parking space in 99 degrees for my standard or compact I walked back and was upgraded to a SUV. read more

I signed up for Avis preferred so I was able to skip the counter and go straight to my rental vehicle After checking in. the car was clean with a full tank. When it came time to returning the car, super easy someone was there to scan me in an email me my receipt and I was on my way. Definitely one of the easiest pick up and drop off experiences. I've had in a very long time. read more

See all

ABSOLUTELY UNBELIEVABLE. 12 people ahead at the start of the line and 1 hour later. . . . still waiting and now number 4. Unacceptable. Time is a precious commodity that many take for granted and do not respect. When someone is limited on time, waiting in line over an hour for a rental car is absolutely ridiculous! It's down right disrespectful. read more

They have a service center there for their vehicles. The one I picked had a bad alignment, bad rotors, and bad windshield wipers. The front end wobbled when I hit the brakes, and the wipers smeared the windshield. Nobody was available upon returning my car in the middle of the day. read more

This is truly the worst car rental experience I've ever had. Avis charged the wrong credit card for my rental, so I had to wait 45 minutes to fix the charge. The car I received was also somewhat dirty, and the staff behind the counter was not very friendly. I would not recommend this car rental location to anyone. read more

I rented a car as an Avis Preferred member on 10/11/23. My car was not in the space so a different car was provided. It had 8 miles of gas in the car! They advised to get gas (obviously). As I exited the airport the car was not shifting into gear so I got off at the first exit ramp with now 4 miles of gas and had to get to a gas station, which I could not find and got to zero miles with this car which was a lemon. I had to call for a tow and to get a different car (my destination was 2 hours away). This was a 3 hour process and now I was just billed an additional $239! When returning the replacement car (which was out of alignment) the line was wrapped around the building. Be warned! read more

Sorry service. Were they selling cars and not renting them? Never answer the phone, shuttle quit at 12:45am even though there were 15 people in line at 1am when the National Rental Car shuttle was kind enough to take us there from the airport. Pay no attention to their website, there is no phone kiosk at the airport for car rental companies. It took an hour to get my car. Other rental companies are way more advanced than this. Felt like 1985. read more

Avis Rent A Car - Car Rental Near Me - Morrisville, North Carolina

Woof. I feel like I was rented someone's personal car lol. First it took a very long time for the shuttle to arrive to take me to Avis, but I was willing to overlook that. I got to my car and the steering wheel was covered in what looked like nail glue or super glue and I realized the Toyota decal was completely missing. The arm rest had writing and drawings all over it and the dashboard indicated the gas was only half full, the tires were low pressure and that the vehicle also needed maintenance. Ha! It was 12:30am at this point and I was tired and not wanting to go through getting a cleaner vehicle since I'd only have it for a day or two. I pulled up to leave and told the person that the gas tank was only half full and if he could document it so that I wasn't required to refill it all the way. He said that he couldn't do anything but recommended I take a picture and fight it later if I needed to. Uh, ok? The next day I saw there was 2 license plates attached in the back and that the corner of the top one was removed so that the expiration tag from the one underneath was showing. ‍ seems legit. Anyway, this is one of the worst rental cars I've ever been given and I hate renting with Avis. read more

See all

I am disappointed renting from Avis at Raleigh-Durham Airport. Took over 1hr to get my rental from the counter. It took so long I had to take an Uber to my meeting and come back for the car. Make sure you are Avis Preferred Member. I wish I had known that before I made the reservations. It was evening when I finally picked up the car and drive short distance to my hotel with car windows down. When started driving the car in the morning had terrible smoke smell and got worse as we used AC all day. Everytime I got back in the car I ready the label $250 fine if persons smokes in the car. I hope someone who rented the car was fined! I hope the review means something management and they can help this location work better. Travel busy days ahead!!! read more

If I could give 0 stars, I would. Employees were rude and obnoxious and would go out of their way to NOT help you. Waited in line to receive my rental, and the woman who helped me kept conversing with her coworker next to her about how "hangry" she was and how she's in a terrible mood and hated how busy it was. She'd break her conversation with her coworker to say to me "license" or "credit card." What happened to basic customer service? Couldn't even give me correct directions on early AM drop off. She told me to wait outside for my car, gave me the make and model and wrote the license plate down on the "license plate" section and told me to double check. A car with the same make and model, but not the same license plate, was out there. The workers were annoyed with me that I kept waiting for my "correct car," but wouldn't help me when I kept asking if that car WAS the correct car. The car had dents and marks everywhere so I made sure to take videos of the car before I drove off, which seemed to piss off the workers even more. And don't get me started on the airport Avis shuttle driver. I asked him a question based on the directions that were given to me for drop off and he was yelling saying he wasn't going to argue with me. He also dropped me off in front of the Delta airline terminal and when I asked if the American Airlines drop off was nearby, he just drove off. I wish I could give 0 stars. read more

we waiting 45 minutes in line! TERRIBLE SERVICE. understaffed and couldn't care less!!!!

This is one of the worst run Avis car rental airport locations (Raleigh Durham Airport). For a small airport, don't understand why it's so difficult to get people to and from the rental car lots. Shuttle buses are slow to nonexistent. The app tells you to pick up a courtesy phone at baggage claim to call for the shuttle bus which I did at 11pm on a Friday. No answer. Called the Avis desk directly. No answer. Waited outside for 20 mins and a bus showed up. RDU is a smaller airport. Upon returning the car the following morning at 5 am, there was a line of over 50 people waiting at the shuttle stop (I was so nervous for these people as they were trying to get to the airports to board flights. After waiting for 20 mins and no bus in sight and no help from the front desk person, I called an Uber to get to the airport 1.5 miles away. No customer service. I am a loyal Avis customer and this experience is making me rethink this. read more

Standing in line for two hours is unacceptable. The line was out the door and around the building. It was raining and stormy... I am cold and beyond disbelief read more

Avis Rent A Car - Standing in line for two hours is unacceptable. The line was out the door and around the building. It was raining and stormy... Im - Car Rental Near Me - Morrisville, North Carolina

This truly is the worst run place ever. I came here to return a rental from charlotte. When I got here, no one was around to check the rental and close the payment. after 20 minutes of waiting, someone said to leave keys in the car and leave as it would be closed out by the time they got to it. A day later, no update. No final email confirmation- I tried calling multiple times during the day and no one answered. I had to drive 30 min and go in person to close out And had to wait in line for an additional 30 min. I travel frequently and most car places are managed much better. This is the most chaotic car rental place in probably the whole state. It's unbelievable. I should add that this is not the first time for me to come here and every time there has always been some type of issue. i do not recommend this location. I would rather pay a bit more for other rental car companies. read more

Had a complex situation with a rental car -- Richard, Annie, and Sherie demonstrated incredible teamwork to resolve the complications and ensure my rental was secured in a timely manner. While the situation presented a few complexities, the three employees kept a stead-fast attitude and persistence while also demonstrating fantastic customer care and attention. Very thankful to have had the help of those three! Really great team! read more

They never answer the phone. The line takes for ever and they gave me a rental with the spare tire still on and the flat tire in the back seat. read more

Unbelievably bad. It's not not they didn't know people were coming given that we all reserved vehicles ahead of time. No air conditioning and a line that doesn't move. Eight customers, three workers, no WiFi, no air conditioning, and no movement in this god forsaken line. Do better, Avis. 0/10 read more

With so many negative reviews, I had to give this Avis location some Yelp love. This location is located off site at the Raleigh Durham Airport. As with the other car rental places, you need to take a three minute bus ride to get there. We were bumming because we just missed the bus but another one came in about five minutes. Our only disappointment at this Avis location was that they did not have my husband, who is a preferred member, on the list so we could go to the express kiosk. We had to get on the regular line, which was not too long, with a 10 minute wait. The desk clerk felt badly about the mistake so we got an apology and upgraded car! Returning the car was easy. The attendant was very friendly and the bus came immediately. I would not hesitate to use this Avis location again. read more

Reserved a mid size car. When we arrived after a long day of flying all they had were trucks, vans, and sports cars. We had to take what we could get but none of the options were easy to get in and out of for someone with a back injury. If we'd known that was this was all that was available then we could have rented a car elsewhere that was actually what we needed. read more

I rent cars weekly all year. finally I find one rental spot worse than the whole thrifty experience no one working the car return to scan it in. Waited. Carried keys inside The idoit in far right booth wouldn't check it in. Copped attitude and walked away. Go back out side get others to find the isiot checking the cars in. She lied about scanning it in. One hour later no receipt and usually have it in mins after checked in Now I'll be charged 3 days not 2. Talk about rip off scheme. But then again not much more brains in tsa at rdu. That's another tale later Give your business here to any other than avis read more

If I could give this location zero stars, I would! I am preferred and should be able to hop off the bus and jump in my car and go...apparently this location at RDU airport does NOT HONOR PREFERRED!!! I waited in line almost an hour, along with other preferred members, while TWO employees (that had counter space for 6) waited on 53 customers. This is the WORST AVIS I have ever been to and the corporate office needs to pay them a visit to get their act together or shut them down! read more

If I could give ZERO stars, I would. In fact, I'd give NEGATIVE stars!!! The process of picking up the rental vehicle was absolutely terrible! It took TWO HOURS to get through the line and get my rental vehicle. Also, when we got into the vehicle it was dirty inside (milkshake cups and napkins, pine needles) and the exterior was dusty! Not to mention, upon returning my vehicle there was no one inside to verify the return so today I check my email and see that I was billed for an additional TWO DAYS!!!! I returned my vehicle Sunday at 5AM and the email states I returned it on a Tuesday at 8:40 AM. Wtf! I will NEVER rent from Avis again. The WORST experience ever! read more

See all

If I could leave negative stars i would. Worst customer service I have ever experienced. Lazy and incompetent workers that are clearly there to collect a paycheck. An hour wait for a prepaid car and a 'bug' in their system resulted in them telling me I had to 'pay again' and maybe they can reimburse the prepaid amount. 'Maybe', per the lazy counter worker that offered no assistance and actually left me standing at her counter, Then TWO additional employees, one that was a 'manager' could not help because it was 'time for them to leave'. This was after I had already been there an hour. Do not rent from this location. read more

The actual worst experience that I have ever had renting a vehicle. Reserved a mid-size vehicle weeks in advance. When I got to the rental office, first car they gave me was a black Kia Optima. Even before getting in it I was skeptical...looked old for a rental, and upon sitting inside the vehicle, noted that it smelled like cigarette smoke even though their agreements state that they are smoke free. Was anxious to get to my destination however so didn't complain about it. Drove off the lot, and as soon as I got the car to speeds above 35 mph noticed significant body shaking on the vehicle. At first I thought it was issue with the road, but the road was newly paved and the shaking persisted until I approached a light and the speed of the car dropped below 35 mph. After making my turn and the speed increased to 35 again, the shaking returned. As I had to make a 200 mile trip, I did not feel comfortable driving that distance in that vehicle. Returned it to the dealership to request another vehicle. Went to the office, stood in line to wait for assistance again. Get back to the counter, explain the situation to the agent, she states that the car has been checked back in and she will have to manually open the reservation. Okay...this took a little time. While I'm waiting, a guy comes up to the counter with another agent saying he doesn't want the vehicle he was given because of a "bad odor" inside. I hear the agent helping him tell him that they have a Chevy Tahoe available and he says "Oh, I'll take the Tahoe." My agent ends up linking me to a Hyundai Sonata, tells me it will be out front and tells me the license plate. I walk out front, see the car, check the plate, and then put my stuff in the trunk. Get in the driver's seat and start the car up. Before I take off however, another employee comes up and asks to see my rental agreement. I hand it to him, he looks at it, looks at the plate, pauses for a minute and then says "Well, I guess if you don't mind the smell, no problem!" Runs off before I can even follow up with him to ask what he is talking about. I am a little tired and annoyed by this point and decide to go ahead and leave as I have a long trip to make. Fast forward to the second to last day of my rental, I need to extend it by one day. Attempt to do it online, unsuccessful because the website can't find the rental number. I then call Avis, no one can help me. It seems the woman who switched out the rental did not carry over the correct card information, and when you want to extend a rental or modify a reservation in any way, the little customer service people who help you can't do anything if you don't have the last four digits of the card used. Well, I have the last four digits of MY credit and debit cards, I don't have anyone else's. I have spoken with about 7 different people not including the chat bot (also not helpful). The last customer service guy I spoke to apparently noticed the clock and since I suppose it was the end of his shift, he transferred me to a different number (after taking an achingly long time to "review" the rental agreement). That number goes straight to a voicemail box where a case # is needed. I was never provided with a case #. Of course when I try to call Customer Service back, they aren't taking calls anymore because it's after 6:30 pm. Has been the worst rental experience I've ever had starting with the first day...I probably should have just refused to rent any vehicle from them, asked for a refund and tried to get a vehicle from Enterprise or even Hertz. I will never rent from Avis again, and please, whatever you do, don't rent from the Avis at RDU. It isn't just the incompetent staff, it's the vehicles. We pay a lot of money to rent them, and they aren't well kept. At the same time I was refusing the vehicle issued to me, there were two other customers at the desk stating they didn't want the vehicles issued to them due to smell and safety. I heard one of the agents using his walkie talkie to say "This vehicle has to be taken out of rotation right now" for two different vehicles. This Hyundai they gave me is at least three years old and has 60k miles on it. I just expected better. I know standards for everything have gone down with the pandemic, but I expect better than this. The cost of renting this vehicle for one week is more than any monthly car payment that I have ever made. I will not make the mistake of renting from here again. read more