Thank you to wonderful customer service at Hertz. I appreciate your patience and support.

horrible. they try everything in their power and use the most of their 2 cell brain to up charge you. spent way too much time using their horrible website to check in and confirm my rental just for it to tell me the rental I had chosen was not available and I had to pay X amount more for a car I did not want/need. DO NOT USE THIS COMPANY. read more

Recently made a reservation with Hertz with a car return time of 0300 to make a 0500 flight. Their website let me choose that return time, the location let me choose that return time, and no one brought anything up when going over the rental agreement. Whelp, they don't open until 4. Not only that, they don't have any way to return a vehicle outside of business hours. Key drop box? Never heard of it. Leave the car on their lot? In your dreams. Go to their website and follow the prompts for this exact situation? What are you dumb - it will only lead you to a robot that only has two menus that point to each other (yes, ALL of their phone numbers, including their emergency roadside line...mildly concerning...). Skip the hassle, use literally anything else. I would've rather ridden a horse during my stay, at least I'd have it as company while I sit outside its return lot for hours waiting for someone to open the damn gate. read more

Hertz is the absolute worse. I rented a car online and it was a truck. At the counter I asked if it would be possible to get a smaller car. Silly me thinking it would be cheaper as well as I didn't want to drive a truck. It was seen as an upgrade is what I found out at billing which in my opinion I thought it was a downgrade but that's their policy of making a change. Unbelievable !! I was very happy with the customer service from KK and Nicole so I don't hold them responsible for Hertz policies. Also the shuttle bus drivers were very polite. Zero stars if I could. Truly awful company. Don't go here. read more

Unable to reach anyone at this office to resolve the issue with that car. They are trying to charge for damage that I did not cause. The customer service stinks. You can't even get a phone number that reaches their office. read more

The drivers do not give a damn. I was at the curb and waving and he had just pulled off but no there was no stopping. Crap service every time I have been at RDU. unfortunately hertz is the company rental company. If you can NEVER RENT HERTZ AT RDU. read more

Hertz Rent A Car - RDU Raleigh NC. WORST SERVICE AT HERTZ. - Car Rental Near Me - Raleigh, North Carolina

Really easy rental experience with Hertz. Be advised that you need to take their shuttle from the airport to get to the rental office. When I went inside there was about 20(!) people waiting in the line, it was almost out the door! They had signs with a QR code to complete your rental agreement online and I filled out the electronic form as I stood there and was assigned a car within about 3 minutes- I have no idea why no one else was doing this. I walked over to the car and drove away. When I returned it a week later I drove up to the drop off and parked the car then took the shuttle back to the airport. The final cost was what I was quoted and no issues with processing. There are also a few gas stations by the airport for the final fill up. read more

Rented in Houston, took forever to just get a car After checking in. They had 30 people in line and one guys would be ferried to another lot to get a car, then repeated over and over, but each trip took 10 minutes, you can do the math- endless waiting! read more

Do not rent from here period. They under staff this place like crazy. Like 3 people working at checkout on a Sat resulting in a 90 min wait and a line snaking outside the door by about 30 people. This is a sunny day business as usual. Switching to National. Paying more is worth it. Staff has all been lovely though. I feel bad for them. read more

Hertz Rent A Car - The wait outside due to understaffing - Car Rental Near Me - Raleigh, North Carolina

Made a booking online I did not select their insurance nor any of their coverages when I went to the location. They asked me if I wanted the insurance and any other packages and I'd let them know that I did not want any additional coverages when the service rep gave me the bill. It showed all the coverages that I decline. She told me that it was OK that they were not gonna charge it come to find out they did charge for everything additional that I said I did not want in their website and in person wouldn't recommend renting from them as they tell you one thing and do another will not be renting from them as they're not honest with their pricing read more

You have to take a shuttle bus from the airport to the rental car lots down the road so plan on the extra time that takes upon arrival and when departing. The drivers to and from the airport were both very friendly and efficient. Despite being a Corporate Gold Member though, I didn't get a choice of cars but was assigned a car after having to go to the counter. Customer service at the counter wasn't the friendliest. The car was alright and did the job but hard to be excited for a Nissan Sentra. I'd only use this Hertz again because of my Corporate discount makes it worth it, but they definitely could improve their operation and customer service at the counter. read more

Car Renters Beware! This is a totally true horror story about Hertz at the Raleigh/Durham International Airport. We were given a 2026 Kia Sportage with 6600 on it. We needed a rental car because our daughter (who lives less than 10 minutes from the RDU airport where we picked it up) had a serious operation in a different state in the US than we live in. She only has a one car so the Hertz car was parked in her two car garage every night. No kids in the back seat. Hardly any miles added to it with her in the hospital. My wife & I didn't even go out to dinner. But after we returned it to Hertz, a couple of days later I received an email from Hertz implying we caused two tiny brush marks ON THE REAR LEFT DOOR. No way. They charged us an outrageous $172.80 they claimed it would take to fix them. No way again, I've done a lot of work on several car finishes over the years. From the picture they sent, honestly a little bit of car wax would have removed both of brush marks in 5 minutes. Never again, Hertz! Never again! read more

The car I received had not one but two worn down nails in the rear drivers side tire (indicating they had been there for a while). Hertz roadside assistance said they noted it but would not help me. I picked up the car in a very dark lot at night so I did see the nails until the next morning. I reported it to Hertz roadside assistance immediately. Hertz roadside assistance also indicated that they recommend that I spend my vacation looking for and buying a new tire because now that they know the nails are there, they are going to bill me for it when I return the car. Run, don't walk, to Enterprise or Sixt. Note that Hertz, Dollar and Thrifty are all the same company, ie same terrible maintenance and terrible customer service. The maintenance stated the car needed an oil change also popped on and Hertz roadside assistance said "that's unfortunate." Hertz Corporate told me to see the manager at RDU Hertz for a refund for the tire I purchased for Hertz and as you can guess, the manager Danni said I can't help you, go see Hertz Corporate. Enterprise and Sixt is at RDU as well. read more

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Way understaffed and staff don't look like They care. 50 people in line and 1 of 2 people just leave read more

Earlier this morning on Sunday, 5/11 around 9am, I was checked-in for my pre-paid reservation at Hertz RDU airport by one of the most condescending, and belittling employees that I have ever encountered. Kerry checked me in for my 3 day car rental, and I was expecting for it to be a smooth process since I had already paid online. The process was already making me uncomfortable when Kerry had asked me "why are you in town?" in an extremely interrogative manner. Frankly, this is none of her business. The interaction only got worse from there. As soon as Kerry saw my license (I'm admittedly on the younger side, 22), she scoffed and began pushing the coverage plans onto me, asking me why I wouldn't want to add on the extra plans. I explained that I didn't need it, and I would happily take the risk if it saved me an absurd amount of extra money that I was not comfortable spending. Kerry proceeded to finalize my checkout by handing me a receipt with a $75 balance on it ($25/day). Since I am under the age of 25, I would normally be subject to an "underage fee" of $25/day when renting a vehicle in the state of North Carolina (among other states as well). I was aware of this prior to making my reservation. However, since AAA is partnered with Hertz, they deem me eligible to have the $75 underage fee waived so long as I make the reservation through the AAA website. Not a problem, I had confirmations for everything that I did through AAA via email. However, Kerry decided to make this process way harder than it had to be. Kerry insisted that I made the reservation through Hertz and was not eligible for the underage waiver. Clearly there was some weird ageist reason as to why she felt I was required to pay the fee. I asked her to please take a look at the reservation on my phone, and she proceeded to scoff again and call over a manager. I unfortunately didn't get this manager's name, but she was incredibly accommodating and kind. Kerry explained the situation to the manager and claimed that I was "refusing to pay the fee," which was already infuriating me because of her unprofessional and untruthful manner. The manager resolved the situation and Kerry gave me the receipt with the $0 balance on it. I kindly told her to have a nice day with a smile. Kerry proceeded to ignore me and call up the next customer. Kerry's ageist and condescending attitude was truly an abysmal way to start my trip visiting my family. I'm not only disappointed in this experience, but shocked that I would experience something this rude from the state of North Carolina. I come from New York where these attitudes are unfortunately normalized, but I guess Kerry proved that it doesn't really matter where you are, there are rude people wherever you go. Please regard this as my formal complaint to Hertz about this one specific employee. I work in customer service myself, and I wouldn't dream of acting this way towards an innocent 22 year old woman. This is unacceptable. On a positive note, the car runs beautifully and the prices are very fair. read more

Hertz Rent A Car - Car Rental Near Me - Raleigh, North Carolina

Horrible customer service. The staff left several customers including myself stranded the Friday of the 4th of July weekend 2021. After arriving at Raleigh International late due to flight delays we went to the pickup location like the 40+ other customers. They came with a small shuttle so it filled very quickly but the driver assured us they would be back. After 20 min and no shuttle we had to make our way to hertz on our own so we took the Avis shuttle and walked from Avis to Hertz. Surprisingly there was NO ONE there. They were closed and all of the customers were left to find other transportation accommodations. This alone was disappointing and frustrating but the next morning I went back only to be completely blown off and told my rental was not valid anymore by Brad the site manager who would not provide anymore then his name. Now I have to call corporate and try to get a refund for my PREPAID rental. . Not what I want to do during my holiday weekend. I will NEVER work with this Hertz again and seriously question Hertz overall. **Update 7/22 - after HOURS of time on hold and follow ups I was refunded my rental payment but there was absolutely no compensation for the time spent making alternate accommodations and no way to give feedback re the manager with a horrible attitude.** This was a very painful experience. Thanks Hurts #AVOIDHURTZATALLCOSTS read more

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Be aware if you prepay for your Hertz rental using the app. I prepaid for a trip and ended up returning the car a day and a half early and Hertz hasn't returned the money they owe me for the early return. Instead, the posted erroneous charges on my credit card that I had to dispute. I finally got those charges refunded back to my card but still have not received the refund for the extra day that I returned the car early. I will never use Hertz again!!! read more

If I could give this a ZERO rating I would. I am extremely disappointed, disheartened and dissatisfied with what took place on Friday May 10th 2024 at the HERTZ rental car at Raleigh Durham International airport at 9:15-9:30am. I stood and witness how the representative took straight advantage of my sister who had flown over 3000 miles from the West Coast to the East Coast to attend her daughter's college graduation and needed to pick up her rental car which was already "PAID FOR IN ADVANCE". I needed to make that part clear before I continued. The rep proceeds to ask her will she needs insurance for the vehicle? She proceeds to tell him NO and advises him that she has her own car insurance and provides the name of the insurance company. Rep - then tells my sister that insurance may or may not be acceptable here. My sister (Customer) proceeds to tell the Hertz rep again that she has her own insurance. As many cars I've rented from Hertz, and many more, I've never ever heard them say that. I've only heard them ask for proof of the insurance policy. Prior to that I watched three customers come up to the counter after my sister and when the same question was asked to them regarding their car insurance, they stated the name and that was it. Nothing more/nothing less. The Hertz rep purposely never accepted my sister's car insurance and added their insurance to make sure they met their quote for the day. Which had my sister paying way more than expected when she got off the plane. Which was $244.68. Loss Dmg Wvr - $34.99 = $139.96 LIS - $16.19 = $64.76 Prem Road Serv - $9.99 = $39.96 TOTAL: 244.68 Yes, she knew she had to pay for the extra day. However, you purposely did not accept her car insurance which was PROGRESSIVE I may add and charge her an additional $244.68 for coverage on a vehicle and she kept telling you that she had her own insurance which you did not do this to no one else who walked up to the counter to pick up their cars that they had reservations for. You swiped her credit card for $644.68 when she kept telling you that she had her own insurance, and it made her card decline. HERTZ rental car was wrong as two left shoes when she told you from the start that she had her own insurance, you should have accepted it like you did everyone else's who came to the counter after her which had her to call her bank. Then some other lady came to the counter and got loud and tried to embarrass my sister and I had to step in and tell them that my sister had her own insurance, and they were never supposed to add insurance to the vehicle. They told my sister that she would've had to bring the car back the next day (basically saying that she would have had to miss her daughter's graduation) and drive all the way back to RDU which was 1 - 1/2 drive for them to take the insurance off the car and the re-process the entire renal all over again which probably would have had her paying more money. I cannot believe you all did this to a first-time renter. I pray that this never happens again. She deserves her money back. I request the manager's attention to see how this matter can be resolved read more

Hertz Rent A Car - Car Rental Near Me - Raleigh, North Carolina

NEVER EVER EVER USE HERTZ. I signed up for a Gold Membership. My first rental I had to cancel my plans a month early and they stole money from me. They kept $100 of my deposit paying upfront. The customer service is horrible. They say there is a billing and support team. Good luck getting anyone when it comes to billing or support. They kept me on hold numerous times. Told me there was no manager to speak to. Today I am trying to cancel my membership and there is no anywhere to cancel your membership. This is a disgusting company. Save yourself the hassle. I have no idea how they are even still in business. read more

No complaints! My husband reserved for a mystery vehicle and upon arrival they had a Versa available. We paid additional for this vehicle. Customer service was friendly & facility clean. There are tons of cars to select from. I've never experienced such a large lot and the process of existing the facility. You drive up to a booth, show them them your ID along with the paper work, they scan the information-once completed the gate is lifted for you to exit. This facility is near the airport but you have to take the shuttle from the airport to the facility. read more

Hertz Rent A Car - Car Rental Near Me - Raleigh, North Carolina

Second time to this Hertz. While there was a wonderful silver-haired woman here on our first visit who redeemed this abysmal location, the lack of staff is staggering. Currently, on our second visit in from Los Angeles, there are two people working the guest to 14 people in line. It is SLOW. Very slow. And this shortage of staff is not Just today - it was what we also experienced in December 2021. Add in the fact, that I had to switch our assigned car TWICE last time - for excessive smoking smells (no go with a special needs infant)...and, then add in that the third replacement car had a gap between the door and window that wouldn't close...and, well... I'd steer clear of this Hertz location. Again, very thankful for that initial very kind woman though. She is the only reason I didn't leave this review originally back in December. We expect better, Hertz. read more

Hertz Rent A Car - Car Rental Near Me - Raleigh, North Carolina

It was fine. I made a reservation online for a non-holiday weekend hop to RDU. Asked the shuttle driver to confirm a quick payment question with the front desk, which she did. Picked out a car, gave my license and credit card to the front gate, and was done in a few minutes. Car was good, no issues. Filled up nearby, not worth it to prepay gas. Return was quick and they confirmed how I was paying. Had to use the brush/scraper since we got frost, nice to know they included one. I would use this location again, but would be choosy on dates based on other reviews. Dollar and Thrifty are also at the same hub now. So they all have the same rental shuttle too. read more

This is way less than 1%. You'd be surprised to see how unclean the vehicle they allowed me to rent. I have never been in a roach infested environment and after this experience I will definitely be much more aware in renting any personal property item ever. This two day experience has caused chaos with my family and friends. We had to go through drastic measures to ensure this infestation didn't reach our homes. It just shows how much they really aren't sanitizing or following any protocal to prevent the spread of any infection. read more

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Rented from here on a government trip and was asked for my personal credit card since I'm a gold member. 2 days later I was charged for two window tint jobs in Durham. Upon seeing reviews I noticed it happened to someone else a month ago. A report has been filed! read more

The worst experience!! I only rented from Hertz to try out a Tesla but Hertz made it such a painful experience. First Hertz location I waited 1 hour to get the Tesla just for the Tesla to be given to me at 17%. So I returned it and went to the Airport location.,BIG MISTAKE!! The lines were so long because this location combines Thrifty, Budget and Hertz at a single counter but as separate companies but with the same employees. So another hour wait, get the car but upon return the receipt shows an additional $82 in unexplained charges. No accidents, scratches or dings and I dropped the car off at 92% far more than I had upon renting. read more

We went to rent a vehicle from Hertz in Raleigh and what a nightmare it turned into. They gave us an electric car and said everything we needed was with it and to make sure we charged it to 200 miles upon return. We driver 95 miles to our destination and low and behold the 220 adapter for the charge was not there. They provided us with a 110 adapter. According to all the charging stations, it would have taken 3 days to get it charged. read more

The 4 am 40 ft bus driver keeps the high beams on all night, it's blinding all the other drivers at night. This is the RDU airport location. read more

A couple weeks ago, my sister and I rented a '23 Highlander from Hertz at CMH to go to our cousin's graduation at Kentucky State. An hour into the drive, one of the tires came off and rolled across I-71. This caused the brakes to go out but fortunately, we coasted to a stop on the side of the road under a bridge. FOUR HOURS LATER, we had to call Uber or Lyft (I can't remember which) to take us to CVG to rent another car. Why four hours? Because Hertz is awful!! They were in no hurry to help us, gave us bad information and showed very little empathy for our situation. We spoke to so many customer service reps only to be told what they wouldn't do or coverage we should have purchased. They gave us an unsafe car that could have had grave consequences and didn't so much as apologize. Anyway, the moral of the story is Hertz is the worst. Tell your family and friends: DO NOT RENT FROM HERTZ! read more

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Extremely rude employees!!!! I arrived late at 11:30pm 10/1 2024, and the African American male employee was extremely rude and won't answer my questions and not willing to help. He refused to give me his name after I asked for it and told me it won't matter for him to give me his name, no name tag, behind the counter ignoring me. Very unprofessional. Why does Hertz hire people like this working at a service oriented company. Stay away!!! read more

If I could do it over, I would have ubered to a nearby hertz to avoid this place. The line was out the door, waited 30-45mins to get helped and even then the customer service is SO rude. I hate paying for places that make you feel like you're the one taking up their valuable time (usually budget companies like Spirit Airlines or Hertz/Dollar/Thrifty). It's worth it to pay more for a better experience and to not feel like you're being talked down to. Be careful they also try to sneak in a lot of added costs so be mindful and proactive. Don't buy the fuel either, way too expensive. This location is super slow, rude, disorganized. Skip skip skip. read more

I would give less stars if I could. I usually rent through National, as an Executive member, but recently got a Hertz Gold membership through my Delta Medallion program. After this experience I will definitely continue to use National! First, Cleanliness (or lack of) - The cars I checked (5 total) were ALL dirty inside - one even had ants crawling around the console - smelly, no visible signs of sanitation (National puts a Clorox wipe packet inside each car), and sticky. Yuk! I had to spend 10 minutes CLEANING the inside of the car! I had to go on a work trip and was pressed for time. Otherwise I would have gone over to National. Oh! But could not do that without paying a one-day penalty. Then, Customer Service (or Lack Of) - I called customer service to edit my drop time to the night before the original reservation, as my trip changed. It took 20 minutes and over 3 dropped calls & call-backs to finally reach an actual customer service rep. He was NO help - choppy, short, and contending with an obvious call center din in the background. Had a hard time hearing him. Basically He told me that I was being charged more than my original estimate due to my picking up the vehicle earlier, but that there would be NO discount for dropping it off a whole 13 hours earlier. Next Time - I will pay a few extra dollars and stick with the much more superior service at National! read more

If I could assign a grade of zero stars I would. While the actual organization of getting cars in and out is well setup the customer service was underwhelming. My situation was that I wanted to upgrade my rental car from a different location. I waited on a long line only to be told they couldn't do anything for me and I had to keep the rental. I had already given my current rental up to the attendant and they were processing the car to rent it out to a new customer. With no help from the person behind the desk I had to argue to get the old rental back. Bottom line: Hertz is a poorly run organization and o have not had success renting from them. read more

This was an awful experience! Booked through Expedia and all details were not provided. Hertz doesn't want to take debit cards, will only rents you a full size vehicle so if your reservation was for a suv you get pay fir that much car and they give a smaller car. Also if you call this location and want to speak to someone they charge 5% additional. Do Not Rent Here! Bad business practices and unethical! read more

Do Not Rent from Hertz .. You have been warned EV is not ready in NC - Nor is accountable customer service.. Choose other options read more

In the 15 minutes I've been standing at spot 5 I've seen 3 Enterprise busses come by to claim customers. I call the local number to ask when the Hertz bus will be here and im informed their will the an additional 5% phone service charge. Striking out on Mr Hertz RDU!!!! read more

Hertz Rent A Car - Fine print not included in online booking. Essentially, 500 security deposit and a soft credit check! This isn't a Maserati!!!! - Car Rental Near Me - Raleigh, North Carolina

I'm disgusted with this location. The woman working the exit kiosk took a photo of my credit card and ID on April 4, 2024 and made two fraud charges using my credit card information on April 7. read more

On Friday June 9th, went to Hertz counter to pay for rental and they refused to accept my credit card because it said PayPal on the card. This is NOT a pre-paid PayPal card, just a standard mastercard that's also linked to my paypal account. A card which I had USED BEFORE at Hertz and was saved in my GOLD PROFILE from previous uses. They also had a list of other credit cards they'd refuse to accept. So beware that just because you have a valid form of payment that you have used before with Hertz, they may not choose to accept it. We escalated to 2 levels of management and they basically told us to F off and rent somewhere else. The only positive thing I'll say is that the local manager Mark tried to help us out, but corporate management refused. Even worse, we'd booked through a 3rd party and although Mark added a note that we'd come to pick up and they'd refused to rent to us, since we were trying to cancel after the pickup time the cancellation fee was THE FULL COST OF THE RENTAL. It's really just not worth the risk to me any more to count on Hertz. read more

Let's see where do I begin... first off I booked this rental using my corporate discount code like I always do for work related trips. Somehow Hertz changed my reservation as "booked with reward points" and removed over 2000 rewards points from my loyalty program. Then the car breaks down on the 3rd rental day. I called Emergency Road Service to report the breakdown. Hertz initiated a tow pick up through AAA but would not authorize a Lyft ride due to the distance from my location to airport (Hertz representative stated excessive Lyft charges). I was told that I could ride back to St. Louis with the tow truck company however they were not planning on returning the car back to the Hertz location until the next day which would've caused me to miss my flight. So I was left stranded over 111 miles away from the airport because Hertz would not authorize a Lyft ride. I had to ask a colleague to pick me up and drive round trip a total of 222 miles so I would not miss my flight. I spent hours of my time going back-and-forth between the local Hertz branch, customer service and emergency road service department to confirm that the car was returned and that my rental record agreement would be closed out. I received a text message from Hertz roadside on Friday, March 24th informing me that my road service request had been completed. So you can imagine my surprise when I received a phone call from Hertz vehicle control office five days later on Wednesday, March 29th claiming that I never returned the car. Meanwhile, my credit card continued to be charged for fuel cost and additional fees that I should not be responsible for. Had the vehicle not broke down, it would've been returned with a full tank of gas. Hertz should be ashamed, this is the worst service that I have ever experienced. I hope the money that they saved by not authorizing a Lyft ride and leaving a very loyal customer to fend for themselves was worth it. I will NEVER use Hertz again! read more

Worst car rental to ever rent from. Their communication is a joke. They said I was getting a upgrade but I was given the smallest car they had. Drove the car about 40 minutes and the battery light came on. Cut off in the middle of NJturnpike. Finally got it to a safe spot. Called them they sent someone to get the car but never gave me another rental so I was stranded. To top it off they are still holding my 500 despite plus another 100 and they calling me everyday to say the rental is overdue. But they called the tow people and no one is communicating with their own departments. Never again. read more

0/10 will never attempt to use again. Company booked my flight, hotel, and car. Flying from Los Angeles only to be told I'm SOL if I can't physically present the corporate card on the booking. Maybe let people know that before they fly across the country. Stick to UBER or TURO. Less hassle, cheaper, and you can actually get a car. Employees gave zero fucks. Couldnt even cancel the reservation on site. Complete waste of time on the end of a long day of traveling read more