if i could rate this disgusting business a zero i would. let's ignore the fact that their customer service is the absolute worst. their call center (every agent i spoke to) doesn't know anything and they all say something different. the manager refused to come out of the office at the bwi location. so we ended up at this location.. and no manager. the girl at the front desk clearly didn't want to be there and she had no idea about the policies for the company she is working for. the real problem was how much they stole from us! they charged us three times for the full week of the rental upfront. we were promised the other 2 charges would drop off or be refunded within 10 business days. only 1 charge was ever refunded! they stole $650, first charge they stole and scammed us out of. next charge was when we came to turn the rental back in, we got stuck in a shelter in north carolina because of the horrible hurricane in the end of september! we tried to extend the rental online and over the phone and ask if there was anything they could do as far as the charges because we are stuck in a shelter due to a hurricane.. a severe hurricane! something we had no control over. they said no. even though i had documented proof and they could call the director of the shelter. plus they had an error too trying to extend the rental. they then said well just get the rental back asap and explain this situation to the location and they can help you. false! when we went to the location to turn the rental in, they wouldnt help us, infact they scammed us and robbed us. we explained they still owed us a $650 charge and that was like oh well. then they hit us with thousands in charges for the extra 6 days rental because they had an error extending the rental, and while we are in a emergency shelter during a horrible hurricane with roads shut down, they acted like it was pur fault and literally made us pay $3800 for 6 days! plus they still got us for the one charge of $650. today 3 months later, without any emails, calls, letters.. they charged our card over $2000!!!!!! and they wont answer the phone. $8000 for about a 2 week rental! where does this make sense?! we had 100% damages covered with paying any extra $50 a day for complete coverage through them and the car was returned in pristine condition.. so please tell me how the heck 3 months later can they decide to charge another over $2000?! i will be contacting anyone and everyone i can. the media, bbb, the attorney general. literally anyone i can! they owe us a boatload of money and i will stop at nothing to get it all back. read more

Doing a tour of NYC, Philly, Baltimore and DC. I didn't expect we would need a car rental since we were travelling via Mega Bus. A taxi ride to downtown and back was gonna run about $100. Figured a car rental would be the way to go. I went to the avis/budget desk inside sears and Faizan gave me a good deal on the on the only car he had, a luxury SUV. With the rental, hotel parking fee and fuel, I came out ahead. Checking the car back in was a breeze. Weiney was polite and a pleasure to talk to. read more

Avis Rent A Car - Luxury SUV. Leather seats, power everything and onboard DVD system. - Car Rental Near Me - Nottingham, Maryland

Never got my rental because the dingbat behind the counter called me an hour and 15 minutes before my pick up time to tell me they had no cars. How do you have no cars? (Yes, I understand the logistics involved but make it work. It's your business.) I was told there was nothing that could be done and to call back in a few hours and see if a car gets returned. Uh, no. I picked an early morning pickup time for a reason. When I asked if that would be a free rental, I was told to call the 1-800 number. There, I got someone who barely spoke English. She asked me if I could drive an hour out of my way to pick up a car. No, I can't. That's why I rented one from this location. I cancelled the whole reservation and called Enterprise. They got me a car immediately without a hint of BS. I will never rent with anyone but them again. read more

I have always used Alamo or Emerald but this Avis/Budget was really close to my house. I booked a car since mine was totaled and we are waiting for the insurance company to figure themselves out. We get to the counter and because I decided in life to be responsible and only use a debit card, no credit, I have to pay 274 dollars up front to use a 74 dollar rental. I couldn't have my fiancé use his card, whom lives with me at the same address, and the man behind the counter is definitely not there to make you feel better about anything. He is basically like "f#*k you" you do it or you leave in his demeanor. I will not be using this car rental agency ever again. read more

This is Avis/Budget Rental inside the Sears White Marsh Mall. Please be sure when renting here that you have the counter person slow down. She charged $2000 on my debit card for a $200.00 rental it was over the Columbis Day Holiday so the charge couldn't be reversed for 3 days! Everytime we come to this location over the past few years when our cars are in the shop we have a problem! Once I turn this $2000 rental in it will be the last time I use them. Although close to my house they really didn't do anything but, say "I'm sorry"! read more

they let me pay for a rental but when i came to pick up they said i didn't get approved ‍