I came here for an oil change. I believe Michael and Tyler took care of me. Both of them were very…read morecourteous, polite, and seemed to love their jobs. They made my experience smooth and efficient. I really appreciate it when employees respect your decisions to decline add ons to the job such as transmission fluids etc. It's very easy to come back to this location for oil changes. I will continue to give them my business! The value is fair. I called around other places and the prices are competitive.

Everything about my oil change experience was seamless--and I love that it's local. As a mom to a…read morelittle one, I really appreciated being able to stay in my car while the service was completed. The team in the garage was incredibly friendly and even took the time to engage with my child during the visit. The pricing felt fair for the convenience of a quick, stay-in-your-car oil change. I'll be back due to the friendly staff and convenience.

A literal scam! I came to them to find out what was wrong with my engine, although i got a…read morediagnostic from autozone and let them know they said i needed a MAF sensor, but they told me all it was, was the air filters and low oil codes popping up. Charged me $220, ok. Not even 2 full hours later of me driving around to do errands my engine light comes back on. Not only that within a week after me bringing my car to them, my car starts starting and not staying on. This happened 3 times within a span of a week. I got stuck in a garage because my car wouldn't start anymore and a guy my school sent out looked at my oil and said it was dark!! i brought my car BACK to bob's and they then charge me another $200 just to clean out a sensor but on the receipt it says they removed and replaced the sensor (lying on paperwork) and they said this was a new code to pop up. But when I brought my car to autozone before coming to Bob's, they told me the MAF sensor was the issue. Another 3 hours after driving my car from getting their service, my engine light turns back on. They have no respect for clientele and just want to ruin your car so you have to keep coming back to them. I have never been so dissatisfied in my life! Do not go here!

My first time visiting and I don't see myself going anywhere else. I can't after too many mishaps…read moreat Thompson Toyota and the handling of me and my car is so much better. I got 4 new tires and the price was good. Nobody tried to upsell me on anything I didn't need and everyone was very nice. They wouldn't patch my tires because I needed new ones altogether, which was fine age figured that was worst case scenario. I look forward to a great service relationship with the team and appreciate them looking over my car and doing what makes sense for me.

Came in to replace my tires and caught the store manager Stephanie talking crap about me. Stating…read morethings like "She think she knows what she's talking about but she don't." I'm assuming she did not realize I was in the building. Do not recommend people come here at all. After shopping around online and at my dealership, the price of the service was also not worth it.

What a wonderful place to go! Michael and Stefanie are just amazing. The building was so clean and…read moreorganized, they took care of my tires and got me in and out so quickly while they were busy! Glad I found a place I would want to come back to again. Price was fair and I don't mind spending money as long as I get good service!

I got serviced by them a while ago but all the guys there were great! Joe and both Mikes were very…read morekind and did a great job. Their diagnostic is far more reasonable than you'd get at a dealership. Everything was awesome, looking forward to seeing their business grow in the future! Wanted to leave a review on yelp since they just moved locations. Make sure you go to the location in white marsh!! I got directed to the wrong one but they stayed after hours so I could pick up my car!!

Very great experience! The quotes given were correct. Mike was very professional and helpful; he…read morewent above and beyond. He changed my oil and also answered my questions. Thank you!

5 Star - absolute great service...a real professional...get in-get out fast…read more.. honest...reliable...highly recommend... John is extremely friendly, and you can tell that he loves cars. While I was there a short time, John had to move one of the cars he was working on. I never saw the car he was driving. I heard the car coming. Everybody heard it coming. The roar was beautiful. It sounded like a muscle car. John made this possible. He can do it all. I am definitely coming back.

I highly recommend White Marsh Muffler and Brakes to anyone looking for an Experienced and…read moreEffective auto mechanic. I had an issue no one else could fix. It was with a Cadillac I inherited from my father. This was the only place that could fix it. Not only did he fix it, but he spent time with me explaining in detail, issues I need to look out for and what could happen. I was extremely impressed with the service and I was very pleased with the level of KNOWLEDGE of this kind Angel here. :-) I am very grateful to him.

This was not my first Jiffy Lube visit, but I'm new to the area so this location was new to me. I…read morenote that this was my first visit and if I could give it ten stars, I would. The staff treated us like family, took us right away, and their waiting room is the opposite of my experience with these waiting rooms- gorgeous chairs designed for comfort vs. stackability (you all know the chairs I mean, the cost effective way to destroy someone's back in mere moments), and clean. Again, a very pleasant surprise! I had a synthetic oil change and tire rotation, and we were out in what seemed like moments- the car vacuumed, checkout was quick. I was dreading taking it in, but I will no doubt make this my go to location. Great job, guys!!! Thank you!

Came here with my bonus kid and they did an oil change and tire rotation. Apparently they don't…read moreknow how to put hubcaps back on because 2 of them fell off after we left! One of which got ran over as it happened when we were driving! Then we had to call twice to get the receipt via email, apparently they also don't know how to listen because they misspelled his very common and easy name twice for the email address. Do not waste your time here.

Run away! That is what my former mechanic said when I shared my Estimate of work. I followed up…read morewith another mechanic and they were $1,000 lower same work. Jim was rude and told be good luck.

Our family's go to mechanic. They have been serving our family for years now and they are honest…read moreand will not do work on your vehicle if it doesn't need it. There have been times where they take care of something for me and didn't charge me, fixing a flat or a diagnosis, etc. They just take care of you. Scott knows me by name and we have had several of our cars worked on by them. We highly recommend them to everyone we know. Honest, hardworking, great people.

Thank you Pep Boys team for taking care of our vehicle. I had no appointment, engine light on, and…read moreI walked in. I left it, they said they would take care of the car in the morning. They diagnosed the problem, communicated the amount it would cost and fixed our vehicle in a timely manner. The staff was great, especially Chris!

Overall, the service was good, but there was some miscommunication. Perhaps the Front desk guy…read moredidn't provide enough information about the estimate, which led to some confusion. The technician worked quickly; however, there is still an air sign after I drove some miles as requested. They may not have checked the door pillar for the recommended air pressure.

Saturday morning, 8 degree F outside. Went for on oil change, opted to do a tire rotation. They…read morecouldnt get 3 tires off, donkey kicking my car and taking a sledge hammer to it for over 10 minutes. They damaged the tie rod and track bar doing so. Refusing to take responsibility. Because i dont have them on camera doing this they believe they wont be held accountable. DO NOT TRUST THEM WITH YOUR VEHICLE. It will cost you more than the service youre paying for.

Aye! This team is highly professional and efficient! The…read morestaff working at 2:30p today were kind, professional, gave clear instructions and straightforward on the invoice. The setup is new to me. We stay in our vehicle while they service it instead of sitting in a lobby. The environment is clean and tidy. It's pleasant to observe how the staff respectfully communicate and work with one another. I checked-in on yelp and was offered an additional 15% off code. Their system didn't recognize the code, but the associate honored and applied it to the tire rotation. Very good job, Valvoline! Although it's more expensive, I'm now a loyal customer.