Excellent Service and Professional Staff! I had an…read moreoutstanding experience with Kris Guduri, I lost hope with this company but Kris the magic manager won my business back. Enterprise Rent A Car at 330 Steeles Ave W, Thornhill. The service was smooth from start to finish -- professional, friendly, and efficient. The store manager went above and beyond to make sure everything was handled perfectly, from explaining rental options to ensuring the car was spotless and ready on time. The vehicle was in excellent condition, clean, and comfortable for my trip. What truly stood out was their attention to customer care -- they genuinely value their clients, treat everyone like family and make the rental process easy and stress-free. I highly recommend Kris Guduri and his team. Enterprise Rent A Car to anyone looking for reliable vehicles and exceptional service in the Thornhill area. I'll definitely be returning for my next rental.

Anwar, at the Yorkdale 3175 Dufferin location, goes above and beyond with his customer service…read moreskills and professionalism. He is very polite and kind and always seems to have a solution and answer to any question I may have in regard to my car rentals. He has made my visits here very enjoyable, unproblematic, and his good mood is contagious. Two thumbs up for the whole staff at the Yorkdale location, especially for Anwar !!!

I've been to this location twice now and I've been very impressed with their professionalism, and…read moresense of genuine care for customers. Last time I was at this Enterprise, I arrived about 10 minutes before closing time and I asked if they would have a cargo van. Firstly, I was surprised to see that they were fully stocked with all sorts of cars including not one, but TWO cargo vans. The gentleman, whose name escapes me, helped me and a bunch of other customers way beyond closing hours and even offered me a discount for the van, as I was only renting the van for half a day. There's something really special about any place that takes care of their customers they way the guys at this enterprise location do. Bottom line, when you're looking for a cargo van, forget about places like uhaul, instead come to this place... sure you will pay a bit extra, but it is worth every penny my friends!

Trying to find this location, when dropping off a car picked up in another city, is beyond…read morefrustrating. You can't drop off at 2345 Yonge Street, where you're instructed to go. You can't even park there. And there's no signage on the parking lot around the corner. Brutal customer experience.

Worst ever! They made us wait for 5 hours in the morning before they gave us a car and entirely…read morespoiled all our weekend plans. They used the long weekend as an excuse like they just woke up in the morning and found out that it is the long weekend. No accountability from anyone. Worst experience renting a car.

I came in on Canada Day weekend assuming that since it's a car rental that there woudl be cars…read moreavailable. I quickly learned how popular the place was. They did say they had one car left - a luxury automobile. I said yes, not realizing it would be a dream of a car with only 50k on the odometer! It was such a lovely car, but I really commend the staff for being as helpful as possible. The location is slightly hidden to the left of the main entrance, but it's there!

I used their services for the first time, and they were absolutely excellent. Fabio picked me up…read moreand drove me to the location, and hooked me up with a fantastic new Corolla. The car was in excellent condition and I was very impressed with the service that I received. I highly recommend!

From the owner: Our Services Include:…read more - Luxury Rentals - Service Replacement - Airport Pick-up/Drop-off - Local Rentals - Insurance Accident Replacement - Long Term Rentals

First off, agent on the phone promised a Dodge Charger and if not then a Chevy Impala (same class…read morecar). I BOOKED AND RESERVED the car and even PAID for rental right there on the phone... I go and don't find EITHER of them and am told no car int eh class is available... I HAD ALREADY PAID TO RESERVE IT! Instead the guy there spends half an hour trying to badger me into taking a Cherokee for $75 extra PER DAY.. I tell him multiple times that I'm not willing to pay more than I already have, and only backed-off when I started asking for my money back. They then gave me a KIA Sorento instead (nice car, but DEFINITELY NOT the same class of car as I booked), and then the clerk asked me whether I'd like full cover insurance or partial.. I asked for the difference and he said "$42 for the partial and $52 for the full coverage"... I chose full... HOWEVER, it was NEVER mentioned that this rate was PER DAY!!! (PS: They have my international license and hence KNOW I am not from there even if they hadn't noticed from all the questions that I wouldn't know what the "norm" would be) I ended up paying an additional $440 ABOVE what I had already paid on the phone which was supposed to be the total charge, as per the agent on the phone! THAT IS ALMOST DOUBLE THE RENTAL OF THE DAMN CAR!!! BUDGET are a BUNCH OF THIEVES!! DO NOT GIVE THEM YOUR MONEY.. YOU WILL BE RIPPED OFF!

Rented a compact car for a weekend. The car was clean and in good condition, but the pickup process…read moretook longer than expected. Staff were polite, but seemed short-staffed. Prices were Ok, not the cheapest. Return was quick and hassle-free. Overall, an average exp- not terrible, but nothing outstanding either.

I have no idea why this location has so many negative reviews, I always pick this location, they…read moreare super convenient and fairly easy to find as there are signs everywhere leading you right to them. The staff are always super friendly and positive, and the cars are amazing, always clean and well maintained. Pick ups and Drop off's are super easy and fast too. I honestly can't say enough positive things about them, they are always my number 1 choice for my car rentals 10/10 highly recommend this location

The worst. Gas tank was half empty when I arrived (photo) and I was charged for gas I didn't use…read more(over $30), secondary to the amount for the rental. The online after-hours order system didn't work for check-in even though it was booked correctly. Had to contact someone and wait around for them to fix something from the back end. Van was unclean and not sanitized in the height of COVID-19. I do not recommend ever renting from this company.

Chose this company because over the phone they quoted me $60 for the day. Decided to rent a car…read morethrough Baga as it was a better deal than Enterprise. In fact in the end it wasn't it was the same exact cost. Hidden costs were not brought to my attention. Car was old and I would never rent from that company ever again. I will always remain true to Enterprise because of this experience. They should really know their competitors and for what they are offering, be a discounted rental car company. That's how they advertise but it's not in fact true in the end. However, Interaction with sales associate was very friendly but didn't make Up for it.

What rental company sends out a car with no snow tires following the worst snow storm in the…read morehistory of Toronto and then closes for the weekend?? The first time the car wouldn't start they sent someone fairly promptly who identified that the brake was on. If you don't know the software of a 2025 car you might not know that. Once home the car got stuck parking and won't move and won't start and they're closed because it's Saturday (errand day!). If you rent a car from them and don't drive a fully automated car get complete instructions and a handbook and if it's winter, demand snow tires. It's a nightmare driving otherwise.

I rented a car from Enterprise on Dovercourt and had a fantastic experience…read more Excellent, excellent customer service. I was very impressed, and they even drove me to the subway after I dropped off the car. Thanks!

Worst experience ever renting a car. I rented a Toyota Prado at the Alice Springs Airport…read moreAustralia. The quote I received for the rental on the confirmation was AUD$2071.75. I was ultimately charged approximately AUD$1300 above the quote when I returned the car. Problems: (1) the kilometers were not recorded so I was charged an unknown figure for extra kilometers; (2) I was charged extra for "Roadside Assistance" when it was included in the "Complete Cover" I purchased' (3) I was charged extra for the Premium Location Surcharge and Admin Fee with no explanation. I have tried following up with Avis to no avail. I would NEVER rent from them again.

Very disappointed in Avis Car Rental and the lack of customer service. I rented a car whilst on…read moreholiday in wales. I booked the car online in January. It wasn't the cheapest rental but as Avis is partnered with Aeroplan, I went with them. I chose my dates and pick up/ drop off location and extra add-ons and entered my aeroplan# and prepaid the rental.. when the confirmation was sent I noticed the SAT nav CDW and the LDW had been removed.. but the cost also went down so not a big deal I wasn't charged for it and I knew I could add it at the counter when I picked up my car. When I got to the counter Jack was lovely and helpful.. I opted out of the SAT NAV and decided to use my phone instead.. all good! Holiday was lovely.. drop off was lovely..The issue arose after drop off.. I noticed after a few days, my aeroplan points had not been deposited to my account.. so I tried the online method to no avail it was giving me an error The website said to wait as it can take a few weeks to deposit. I waited 4 weeks and nothing.. I called the customer service line and Omar told me I hadn't entered my aeroplan# at time of booking.. I had it was on my emailed confirmation... Must have been deleted when all my extras for deleted during the payment process .. Omar out a ticket to the QI team and said it will take upto 30 days but the points would be deposited when they fixed what ever issue there was.. 30 days went by and nothing. I called back on day 30. Adel told me the QI team closed the ticket because my Aeroplan account # is invalid and nothing they can do and I needed to call Aeroplan to find out what's wrong with my account.. there is nothing wrong with my account I got all my other points from hotels and flights and partner purchases . I'm very active with my points. Aeroplan agent and her supervisor both looked into and then sent an escalation to Avis as Aeroplan cannot deposit points that Avis has already paid for to my account but definitely said that the points needed to be honoured. They said wait 4 more weeks and if nothing call back.. 4 weeks and nothing. So I called Aeroplan back. They said they can't go any further at that point but Avis needs to be granting the points so to call Avis and speak to a supervisor. I called and the agent that answered told me that my point were in the middle of processing.. it would take upto two weeks to see them reflected.. 2 weeks and still nothing.. I called back at the two week and got told it's still processing it will be another 7 days! I called back on day 7 ...no longer processing, and a note on my file saying points will not be granted because "car was not picked up from an airport" NOWHERE on the website during my booking process did it say you only get points if you pick from and airport! If my pickup location was not a valid location when I put my ff# in a window should have popped up advising me I would not get any points and ask me to confirm.. it did no such thing.. there is NOTHING in the terms and service to state this Nor is there anything under the partners section of the website for Aeroplan points.. I have searched high and low.. spoken to Aeroplan and travel agencies.. and this is a load of crap. I spoke to a supervisor Tyla and she was unhelpful as well.. when I asked her where it told me or how I was to know about only getting points if I pickup from airports rather than the city.. the only response "you will not be granted any points because you didn't pick up from an airport" she must have said that 12 times . She wouldn't answer any of my questions at all it was as though she had a script and that was the only thing on her script and she couldn't think of anything helpful on her own. I'm absolutely appalled that Avis is not honouring the contract they have with customers. ( Have read reviews I am not the only one not receiving points ..all reviews I've read have different excuses for not honouring) Air Canada and Aeroplan need to reevaluate their partnership with a company that does not honour their contracts. Hey CEO Brian Choi This does not reflect the mission statement on the slightest Avis Budget Group