horrible experience. We went to return our loaner vehicle and were told to park on the side. It is…read morea tight parking lot and we did our best to move out of the way. An employee pulled up in vehicle beside us and started screaming "move your fucking car". We said we have no where to go, we were told to wait here. He again yelled "you fucking idiot move I don't care fucking dumbass". He didn't approach the conversation with any mindless and immediately started screaming and swearing. Disgusting behaviour

Enterprise HURONTARIO location is the best JERICA the manager there is exceptionally professional…read moreand very knowledgeable and gave me the best economiv car Toyota Corolla hybrid the best fuel efficiency and best durability and the staff Anthony and Jay was incredible in there lead hand work and services I would reccomend there rental service as a five star rating keep up the good work with best regards Satnam Singh all state insurance client

Excellent experience. Friendly and professional staff. Got me in and out in under 20 minutes…read more(including puck up from my mechanic). Thank you Suzana

Terrible customer service experience. They offer debit card…read moreoptions, but their system had an error checking the details for it. I offered all proof and documents needed, and they rejected it. I offered to pay the deposit with no return. They would not even try to contact anyone about why their system couldnt take my information, which was All valid and double checked. This cost me my holiday weekend trip plans and a bunch of reservations that i cannot refund Never seen such lackluster effort

I book with National, via price line and they did the bait and switch on the daily rate. I rented…read morethe car for two days at $69/day and then because if business, I extended it buy one day. I was charged a rate of $172/day for the next day. I was understandably outraged, but they just gave me the "read the fine print treatment, It was in the fine print, Just be more aware and lest trusting.. I will be.

My husband and I rented a car at National recently. The journey that lead us there was not a…read morepleasant one, but we were happy with the service we received and would recommend National for car rentals. We were in Toronto during the time when there were protesters (opposing the Coastal GasLink pipeline in British Columbia) blocking the rail lines near Belleville, ON. We were supposed to go back to Ottawa by train, but all trains between Toronto and Ottawa were cancelled because of the protests (it was early on in the protests, so cancellations were made day by day, later on, cancellations were made farther in advance). We had to get back to Ottawa that day. Same day airfare was exorbitant. We learned of our cancellation at 8am, by that time all Greyhound buses departing Toronto for Ottawa that day were sold out. Our only choice was to rent a car and drive back ourselves. Fortunately, the weather was clear. We initially went to the National Car Rental location on Wellington St, since it was the closest to our hotel. When we arrived, the lady there told us that they had no cars! Their entire fleet was rented and out. We asked her if she could check the Billy Bishop Airport location, which she did and told us they had cars. We then asked her to reserve a car for us, which she did and wrote down the reservation number for us. Then we hightailed it to Billy Bishop. When we arrived, the place was packed with customers. It's a small kiosk in the middle of a parking lot. The man serving us was friendly and efficient. We explained to him what had happened at the Wellington St location and he found our reservation and processed the rental. It was a Sunday and most of their locations in Ottawa closed early. We had to work on Monday and didn't want to worry about having to return the rental in the morning, so we opted to return the car the same day to the only location in Ottawa opened late on Sunday: the Ottawa Airport location. I'm pretty sure you pay a premium to pick up and drop off at airports, and to drop off in a different city because it cost us around $265 for the same day rental (I think it's only like $50 for same day car rentals at other locations as long as you bring it back to the same place). Oh well, we were just happy to find a way home that wasn't going to cost us close to $1000 (the going rate for airfare that day). The process was quick and easy. Although we did not receive the rental agreement by email like they said we would. We only received something from National after we had returned the car to the drop off location. The Billy Bishop Airport location is completely paperless, so everything is digital there. Anyway, the car was in good condition. Although this location at Billy Bishop Airport does not have any water, so they cannot clean the outside of the car. Winters in Canada means dirty cars covered in salt, so the outside of the car was kind of dirty. Something to keep in mind if you are picking up a car here in the winter. Also since it's a small kiosk, if there are a lot of customers, you will be standing outside while waiting in line, also something to think about in the winters, lol. We received a courtesy voicemail and email from the Assistant Branch Manager the day after to follow up on our experience, which I thought was nice. Overall, we had a very good experience with National. We would rent from them again.

Trying to find this location, when dropping off a car picked up in another city, is beyond…read morefrustrating. You can't drop off at 2345 Yonge Street, where you're instructed to go. You can't even park there. And there's no signage on the parking lot around the corner. Brutal customer experience.

I've been to this location twice now and I've been very impressed with their professionalism, and…read moresense of genuine care for customers. Last time I was at this Enterprise, I arrived about 10 minutes before closing time and I asked if they would have a cargo van. Firstly, I was surprised to see that they were fully stocked with all sorts of cars including not one, but TWO cargo vans. The gentleman, whose name escapes me, helped me and a bunch of other customers way beyond closing hours and even offered me a discount for the van, as I was only renting the van for half a day. There's something really special about any place that takes care of their customers they way the guys at this enterprise location do. Bottom line, when you're looking for a cargo van, forget about places like uhaul, instead come to this place... sure you will pay a bit extra, but it is worth every penny my friends!

Rent 1 day on company trip, pleasant enough to get my reserved car. Return was another story…read more Office closed before stated time, managed to return key to car wash business person (which also owns Avis franchise). I was promised invoice by email, never got it; Called again, was promised again, nothing. Credit card invoice arrived and got 2 days rental charged, called, no answer. End up calling headoffice to get refund. Wast of time. If you enjoy hassle & unpleasanat surprise, try this place.

Very pleased whenever I rent cars from this location. Great customer service, good selection of…read moreautomobiles. The young ladies at the front desk display what I think are the important P's in customer service, pleasant and professional. I am happy to have them as my neighbourhood car rental company.