We rented from Enterprise, but virtually the same company. I got a call from the manager verifying…read morecredit card info. I told him we were picking it up. There are no directions where to go. When we get there we see the rental signs for cars at the location. We go into the arrivals area and talk to the lady behind the desk. She claims to have no knowledge of our transaction. We show her our confirmation she says ok, you will need to go over there to get the keys. We said where is over there? She said the building that says readers on it. Mind you it's two blocks away in blistering cold wind. You get there, and you can hear people talking but no direction on where to go. Walk further into the building towards the end of the hall there are offices tucked behind the service counter. Those are the people to help you! The nice lady had me sign some papers handed me keys and told me the car was over there. We go back to the car rental area to find our car wasn't there, but back at the readers location. Wow, what a nightmare! Tips for people picking up cars, have them show you where "there" is otherwise you do unnecessary walking!!

Does NOT accept debit cards!!!! This location stated they did not accept debit cards, or any card…read morethat had the word debit on the front. My husband rented this car for me to drive from Twin Falls, ID to Salt Lake City, UT. We had to change our pick up time via the national number. The national number was a pain to deal with 3 calls and an hour later, we gave up on modifying the reservation. I called in to schedule a reservation and asked for a manager. The lady quickly helped us and had the reservation modified. I wish I would have take down her name as she was fantastic. The lady at Twin Falls did take my husbands debit card, but only after we told her we did not have any credit cards with us. The car was a great deal $19.00 on our reward day for a nice Buick. The car had a minor dent that was already documented ahead of time. Checking the car in at Salt Lake City was quick and easy. The guy checking it in was at the point waiting on me to get out of the car. He check the milage and the vehicle then sent me on my way. It was a quick and easy experience. Though National loses stars because of not accepting debit cards.

DO NOT Rent from Hertz. Dusty the "manager" is a real piece of work. Rented a car from this…read morelocation during a family vacation. Came to the counter and started the rental process. Dusty showed me some pictures of the car and gave me the keys. I was traveling with 7 people with luggage. I was given a GMC Yukon without a bench seat in the middle. Enough room for people but not luggage. I drove 6 miles down a 35 mile per hour road and had lunch with family. As we were getting into the car, we noticed a chip on the windshield. I immediately called hertz to advise them. Dusty acted like she could care less and said she would look at pictures and see if she finds it. Not believing she would, I drove back to look at the pictures. The pictures were taken at a distance, inside and were low quality. No way you would be able to see the chip on the windshield. I asked dusty to enlarge the picture and of course that wasn't an option. Dusty walked out to look at the chip with me. This is the best part, she put her finger on the chip and said, "oh, no, this is definitely a fresh chip." Are you kidding me? A magical finger that can tell and old chip from a new chip. We spent a couple of days trying to deal with this magical chip. I was told by Dusty I had to bring the car back and get a full size car after calling customer service to complain (her feelings were hurt). When I asked how I fit 7 people in a five person car she told me it wasn't her problem and I shouldn't have called customer service! Customer service said ignore the personal text messages from Dusty and just drive the car. Dusty texted me saying it would be a $15 charge for the chip. I checked my final bill and she charged me $30. She charged the $30 to prove a point and it's not only morally wrong, it's a flat out crime to falsely charge a credit card. It's not about the money it's about the principle. Dusty refused on multiple times to give me her supervisors information and even hung up on me! Dusty is a rude, arrogant individual who has no business in customer service. I will NEVER rent from Hertz again. Funny how I was able to take a picture of the car with a chip in the windshield that doesn't show up! You Dusty are a liar, not me.

Used their night drop box to drop off the car. Reviewing my receipt I see they charged me 2 extra…read morehours on my rental car that day on my check in time stating I didn't turn my car in on time and checked my car in at noon. I've never dropped a car off here before, never again.

Nothing but lies. I scheduled on Monday and they put me out 2 days later without notification. Then…read morethey just magically expect that after that many days that I would still have a ride an hour away to get a vehicle they can't even promise will be there when I show up for their specified time. Never used them before but willn't use again. Poorly managed

Waiting waiting waiting. No one at the counter. All other rental deals are staffed. But not Budget.read more

I rented a car from this location to drive to Utah to visit my daughter. Before I reached Utah, a…read morewarning light appeared on my dashboard and once I arrived at my location my daughter tried to figure out what the problem was. There are no owners manuals in the rental cars and so we called Budget and were transferred more than 3 times to different people. No one could figure out the error message. We finally googled it and found out it was the ABS system and called Budget. They told us we could return the car to any Budget location in Utah and get a different car. We went to 3 locations (including the airport) and were told we couldn't switch the car in Utah because the Utah locations were franchises. Budget would not help us and basically told us we were on our own to get the car back to Idaho. I drove the car back with much anxiety of a breakdown and upon returning the car, was told by the manager that there was nothing wrong with the car. Horrible experience. Will never rent from Budget or Avis again. Was informed Avis owns Budget.

I reserved a mini van with a confirmation number. I called budget the night I was supposed to pick…read moreup the van and told them I might be late that night after close, he said no problem just come in when we open. That was the night of June 20,2018. The next morning we arrived an hour after they open at 9, the lady working tells me we rented your van, we'll give give you a smaller vehicle for the same price. We had to leave a lot of luggage and bedding for staying at relatives out of state. This really put a damper on our family vacation. I don't believe it's fair to say I never called and there was no note so we rented your reserved van. Especially without a discount on a smaller cheaper no frills small suv, that we had to cram five people in to go on what was supposed to be a relaxing drive. Update Budget did refund $66 to my account for the price difference. I would rather have had the mini van, so we could have brought our bedding and beach chairs etc.

Well, Sun Valley has obviously gone below minimums and you find yourself diverting to Twin Falls…read morewith a plane full of pissed off passengers. It's a good thing Reeder is here to greet you. Chances are they'll have your customers rental car pulled to the plane and they'll be happy to provide you with a level of service on par or greater than that of the national chains. We ordered food ahead of time and found it there promptly and it was quite tasty, especially the coffee cake! The one drawback of Reeder is that they lack a GPU for regular use, it is for starting only.

Excellent customer service from micah . He was also very informative with things that needed to he…read morefixed. Very kind and helpful. I highly recommend his service.

Took in a flat riding mower wheel and tire. They replaced the stem and it still leaked so they…read morecoated it with sealant. Price? No charge so I tipped them and am now writing 5 star reviews.