Worth the read and yes, unbelievable but true. Needed a car asap due to unexpected family death…read moretraveling from CT to OH for services and to help with probate, etc. The offender of the Waterbury branch is Alex Broecker (branch MANAGER) who was most unfortunately TRAINING Matthew DeFazio at the time. I was never allowed to speak with Kyle Kanoble (spelling?) so I cannot speak to his capabilities at the Waterbury office. Go to my local in Torrington, nothing available, he goes above and beyond to text two other locations (Waterbury and Naugatuck), both have a car in stock. I foolishly chose Waterbury. Torrington guy (don't know name) sets reservation for 3:15 with Kyle. I walk in their door at 3:17 (I know because I was nervous I was late and checked the time). Nobody in office, employees walk in and out, no acknowledgment to any of us waiting. First person to help comes out at 3:38 and starts joking about how he's not the only employee and he swears his coworkers are somewhere. I let him know that he was the first face at the counter for 21 minutes. No apologies, just says verbatim "That's not my fault, I was in a meeting." Ok... I let him know I'm from the Torrington office and ask for Kyle who my reservation was made with. He refuses to get him and says I'll take care of it and proceeds to begin to make a new reservation and I remind him that Torrington should have entered it all. He finds it and verifies it. Says he's sorry that Torrington couldn't help and asked if my car was being worked on. I said "No, we have to go to an unexpected funeral in Ohio." No joke, verbatim says "Oh that's cool, well I'm glad we could help you out instead." Admittedly, I'm sure my face looked taken aback and confused at that response. He then asks for the second address verification paperwork in which we brought an Eversource bill. I had asked Torrington (they forewarned me that I would need it) and they said any official mailing communication from utility company, bank statement, or something else would suffice. I bring an Eversource bill. It is an old late bill (I'm currently paid up - this weirdly matters). Still has the billing info, usage, account, amount due, etc and at the top says that it's late and can result in shut off. He tells me "this isn't a bill." I admittedly say "No, this is a bill, it's just a late remittance bill with all the same info." He then claims that he needs an up to date bill to verify we are in good financial standing with Eversource. I definitely questioned that. I asked "isn't this for address verification? Why do you need to see my current billing status?" He argues back, I need the car, I reluctantly agree and ask if I can show him a current bill in my email. He says that's fine. I pull up my email WITH THE BILL IMAGE IN THE EMAIL. He says "you need to log in so I can verify you have a zero balance." WHAT?! I'm not happy, but I comply and I flip the phone to show him my logged in Eversource account to which HE TAKES THE PHONE OUT OF MY HANDS TO SCROLL THROUGH MY BILLING INFORMATION. I said "Sure, you can have my phone, you can see my last payment and that it was made 9 days ago." He looks at me, puts my phone on the counter and says, again, verbatim, "Wow just wow, I don't feel like doing this. I'm not helping you anymore. We won't be renting you a vehicle today." I am like are you kidding?! I attempt to apologize if I offended him but at that point, my wife snapped (rightfully so), and we just left. I then went to Naugatuck office and was in and out within 10 minutes WITH THE SAME BILL AND ADDRESS VERIFICATION PAPERWORK. I have since spoken to corporate where they verified FINANCIAL STANDINGS WITH UTILITY COMPANIES should not be requested at ANY LOCATION and that forcing me to log into my account was absolutely against policy. Corporate said they will be taking immediate action. I will update with what that is. I am also speaking to the ACLU as I am an obviously gay woman and was there with my wife in which this all seemed to escalate when I referred to her as "babe."

The Waterbury Enterprise location is great. The employees on the day of pick-up were exhibiting…read moregreat patience and friendliness. I had to wait for the van I was renting to be returned and cleaned, so I witnessed a number of other customers' transactions and was impressed at how calm and patient the employees were with everyone during a very busy time. I respected the way they interacted with a customer returning a damaged vehicle and another customer whose rental choice was unavailable. The van I rented was clean, had great gas mileage, and was comfortable. The process of picking up the van and getting additional insurance coverage was easy and booking through Costco Travel was simple and user-friendly. I received a call from the location on the morning of our return confirming we would be dropping off that day. Returning the van was also great-- the employee was training a new employee and they did a thorough check of the van before confirming final details and sending me a receipt. Overall, all the employees I interacted with were kind and helpful and the rental process from reserving to picking up to returning was simple!

I really appreciated the personal attention that I received when I went to Discount Car Rental…read more They made an effort to make sure insurance was up to date, accepted a deposit and were very clear in explaining the terms of the rental... Plus, rates are less and reasonable!!

This place is dump run away Mike the owner son is Rude and not a true professional at all He locked…read morethe door as soon as I left I had to run to get my credit card 5 mins away if that he told he was going to get the car ready for me. I could see him leaving as soon as I hit the lot I called him back and he stated that they are closed til Monday plus the cars look like trash it was a left minute search please run from this place

Michael was great. Was truly concerned about the occupant of the vehicle that got towed from a bad…read moreaccident. Very professional as well.

I had a unique situation that required both towing and short-term storage, and Myhoopty.com in…read moreOakville, CT truly went above and beyond to help me out. My car's timing belt broke unexpectedly, leaving me in a tough spot and unable to deal with it right away. From the start, the service was smooth and professional. What really stood out was the owner, Mike, who was incredibly helpful and understanding. He made arrangements to safely store my vehicle until I was able to return to the state, which took a huge weight off my shoulders. The storage fee was completely reasonable, and throughout the process he was pleasant, communicative, and easy to work with. It's not often you come across a small business that genuinely puts in the effort to help customers in difficult situations, but that's exactly what I experienced here. I'm very grateful for the support and would absolutely recommend Myhoopty.com to anyone in need of reliable and trustworthy service.

Fantastic service, Inda (apologize if I butchered your name) is amazing. Her professionalism,…read moreunderstanding far supercedes any car rental company I've worked with. Don't be shy with this Hertz. Thank you again

OK This is not easy to write out, but in brief I would not consider this location or even Hertz as…read morea choice for a rental car in Waterbury. I have always used Enterprise and this experience tells me why. If i could rate zero stars I would. In brief the location is not where it is shown in their emails or on google or any other on line reference. They moved over a year and a half ago according to their staff, but this is not reflected anywhere on line, I had to call the number to find out where they are. The guy then told me that he has told head office to fix it many times. Upon arrival, the office only had one staff member available who, I was advised by another customer was out doing something and would return soon. Then the saga began. My visitors from the UK had pre-booked a vehicle (4WD) as they were about to go to Vermont etc, and they pre paid. The guy then told us the the Jeep they wanted was due for an oil change. His options were to offer a sedan until the Jeep was ready or wait for it to have its oil change. We had to wait as they were expected in MA later that day. So off he went to take the Jeep for an oil change ....... two hours later we got to leave in the Jeep, even though it was pre arranged and all paid for in advance - Really! He offered an excuse about the system not alerting them etc, but really, can you not see what customers are coming to you in advance and what vehicles they need? and pre pare in advance ( I regularly use rentals here in the US and just walk up and drive away (Enterprise) or get collected and taken to the rental facility.) Now we arrived at noon and left at 2pm, but no reflection on the return time was made accommodate that delay. We were still expected to return the vehicle before noon on the return date! He offered a $50 voucher for any future rental, pretty useless as we will never use Hertz again anyway, and my friends who were visiting from the UK certainly never will. I asked about returning the vehicle with an empty gas tank rather than full. His reply was that they go out half full anyway (Really!) and that would require a call to his manager. I could go on, but I hope someone from Hertz reads this as my visiting friends from the UK were very disappointed by this level of service and efficiency and put them in a very poor frame of mind for a very exciting trip that was planned for months ago. My only consolation was that I recommended they should use Enterprise, but they chose Hertz! Guess what? that ain't going to happen ever again. Oh, I forgot to add that the guy had to clean the vehicle himself, very poorly also. Really this is a back street operation that I would expect to find in a cheap rate deal. Not a national recognized chain. STAY CLEAR OF THIS LOCATION AND MAYBE THIS NATIONAL COMPANY - My advice is to use Enterprise in Waterbury!

I tried calling them 3 different times on a Saturday morning. Nobody answered the phone and there…read morewebsite said they were open from 830-12. I got an answering machine all 3 times. I don't have a clue how this place is still in business....stay away!

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