Words cannot express how grateful my family and I are for Gary Franco and his team. On my drive…read morehome from work on a Friday night--right before one of the coldest nights we've had in years--I got a call from my wife saying our heat had gone out. I immediately pulled up Google and started calling every company advertising emergency service. After leaving message after message, I finally reached a company that wasn't familiar with my equipment but highly recommended Gary. Feeling pretty discouraged at that point, I called the number--and was relieved to reach an actual person who listened with empathy, gathered the details, and relayed everything to Gary. Despite being at a family game, Gary came out that night, diagnosed the issue, and gave us guidance on how to keep our pipes from freezing overnight. Early the next morning, I received an update that the needed part had been found. Within an hour, a team arrived and repaired the system. Given the forecast--temperatures staying below freezing for the next 10 days, 10-20 inches of snow across the region, and nearly 200 million people under a winter storm warning--there could not have been a worse time to lose heat. Gary and his team had never met us before, yet they treated us like family from the moment we called. It goes without saying that we will be customers for life. Thank you again to Gary and his entire team. They have earned our highest recommendations and saved our house.

I was thoroughly pleased with the service from Gary Franco's Plumbing. I had an issue with one of…read morethe bathtubs having no hot water. They were scheduled to come out between 1:00-3:00. And arrived promptly at 1:01!!! Both plumbers were very friendly and seemed knowledgeable. After a quick look, they were able to ascertain the issue with the lack of hot water. As they didn't have the part in their truck, they left to go back to their office to get one. And as such, they were back within half an hour, part in hand, and able to complete the job. What service! Highly recommended.