Awesome customer service! I had to swap rental vehicles a couple of times and they were super easy…read moreto work with, even drove to my house to swap them out. Would definitely recommend this location to anyone looking for a rental!

This wasn't the service experience I expected!…read more My husband picked up a rental car three months ago while one of our vehicles was being repaired at a nearby autobody shop, where the insurance company was expected to pay for the car rental. Three months later I received a threatening call from this location demanding payment of an outstanding balance by the close of business day that day! Keep in mind, we never knew there was a balance due, being that we rented the car THREE months ago and received NO form of communication from this location during the three month timeframe. Not the best way to handle a customer, EVER! I give them a one (1) star rating because clearly there is a lack of customer service training at this Enterprise location. VERY DISAPPOINTED IN THIS EXPERIENCE!

I was glad to get a car but it was filthy inside and out. The outside mirrors had to be cleaned…read morebefore I could use it safely. I was given no compensation. I took the car to a car wash. My out of pocket expense

The branch manager agreed and promised to offer a discount for the atrocious cigarette smoke car…read morethey gave us for our 1 week rental. They offered no other options at the time of rental and we had no time to cancel and find something else. They even put a note on the rental paperwork at the start of the week to ensure this would happen. They acknowledged they tried to use special cleaner to remove the smell. We had headaches from the persistent, horrible smell the entire week. There is no excuse. The manager, Qadir, did not honor the agreement. It's complete dishonesty and mismanagement which seems to be the trend with this location. The car also did not have working window wiper fluid and was dirty on the outside. The side view mirrors were not able to be used until we cleaned them ourselves.

Happy to post the first review, I've rented supercars from many companies and they are the BEST…read more The 488 was beautiful, price was reasonable, and I had the time of my life. I just wish I lived in Pittsburgh, I'd do this all the time. Caden was great getting the insurance and scheduling locked down. Car was very clean. I was worried it wouldn't sound good, but it had Ferrari's sport exhaust which did the job! (I've rented a McLaren MP4-12C and 720s Spyder which both were turbocharged and fell FLAT in the sound category). Out of the 12 exotic/supercars I've rented in the past, this is my absolute favorite. I also appreciated the option to just buy additional miles at a discount in advance. The standard 100 is fair but getting additional miles in advance makes the experience better. I can't WAIT to return this spring for some more fun! I've rented exotic/super cars from many other companies in the past and LW Exotics are the BEST.

As soon as I walked in the service was fantastic, couldn't be happier.read more

Super fast and friendly service always at a good price. Been coming here for many years and…read morerecommend it highly.

Always go here for my oil changes. Today was even better than usual. I pulled my car in and sat…read moredown and within a minute the gentleman came into the office with a dipstick. And I'm thinking oh my gosh, I have a problem. Instead, he says this oil is really clean. You've only put 500 miles on it. Any oil I put in is gonna be the same as this. All you need is to have the warning light reset. He does that they don't charge me. How easy would it have been for them just to change the oil and get me to pay the bill. There are still honest services out there!

These folks are great. I had to rent a vehicle while my car was being repaired, they were so…read morehelpful and the prices are cheaper than other car rental agencies. I had to rent a vehicle for two weeks, and they were able to accomodate me without a problem. I will definitely use them again if I should ever need a rental vehicle. Thanks!

UPDATE: One Bad…read moreApple doesn't completely spoil the barrel, however, it almost does. I have rented from We Rent Cars and Trucks on multiple occasions because they have well-maintained vehicles at highly competitive prices. On multiple occasions I have encountered a man who works there who simply doesn't understand customer service and basic professional conduct. He has been extremely unfriendly and very unhelpful to me, and I have observed other customers experiencing similar interactions with him. When I was there the last time, I explained to him that I would like to change the card on which the charges were placed and he responded in a very negative and angry way. He said to me at 7:53 a.m., "Well you're going to have to wait until 8am when Lisa gets here." I replied to him by saying that there was no need for rudeness and poor treatment of a customer who simply wants to pay a different way, and that waiting 7 minutes would be no problem at all. My comment was met with anger and a great deal of eye-rolling. This business may rent cars and trucks but they must also provide customer service in the process of doing so. Except for Lisa, who is very friendly unprofessional, most the other employees with whom I have interacted here have been less than accommodating and conduct themselves seemingly without any manners, most of all the Male employee references earlier. I wish I could understand what goes through the mind of a rude employee in 2020 when anyone can post reviews about their experiences, thus mirroring the truth and asserting accountability into the equation. I will figure out the name of this employee and post an update soon. Ironically, one of the male employees helped me retrieve my box cutter which I had dropped in a crevice of the cargo van I had rented. He tried with several tools, but in the end the 12" vice grip pliers I provided did the trick. Strange how one or two of employees will go the extra mile for you here, and the rest of them seem to be total grouches, one much more so than the rest. FROM 2 YEARS AGO: My experience involved an interaction on the phone. The rep said that no amount of money was sufficient for renting a car without a credit card. Debit cards are not accepted regardless of how much balance you have in your account. The rep even refused to consider a cash payment in excess of the total value of the car for a 48 hour rental. He wouldn't rent a $7K vehicle for $10K in cash or debit card hold. This defies logic. There is no reason to refuse an offer like this unless you just don't understand basic business. Additionally, the rep was far from courteous on the phone.

The employees were pleasant and personable. The car had a few scratches but was clean and really…read morenice. Everything went smooth and quick. Thank you guys!!!

We had paid extra for a SUV anticipating bad weather. We were given a Chevy Malibu and told it was…read morean upgrade. The service at the front desk was downright mean about it. I can see why this company is going out of business. If I cared more I would sue you for bait and switch, straight up lie about what we paid for. I hope your doors shut permanently. We weren't the only ones experiencing this as there was a family with children who they did the same to. They had rented a 7 seat suv and were given a small Hyundai sedan and told it's the same category. And if they wanted a 4Runner it was going to be 30 dollars extra for something they had already paid for. Felt horrible for them but had just spent 5 hours in a flight and needed to get to our own destination. Do no rent from them.

Very professional staff. Made sure we were happy with our rental experience. The rental car was…read morevery clean. I would definitely go here again.

Overall it was a good experience but unfortunately during pickup they only had one person working…read moredoing everything and the person had a line of 4 people waiting. It took a lot longer than expected and I felt bad for the person working.

My daughter and I flew into Pittsburgh for a wedding. We stayed in downtown, but the wedding was an…read morehour away. Jake took us round-trip, showed up early for each pick up, kept in contact with us even when we had to change the pick up time. We even used him to get us to the airport when we left. Better than Uber and great service. Highly recommend.

From the owner: Get where you're going. Trips to major sporting events. Special events and to Pittsburgh…read moreInternational Airport. $1.65/mile. Airport trips subject to $10 free. For best possible quote. Please include pickup and dropoff locations. Cell number is required for invoice creation. To ensure availability. Please give at least a "24-hour notice" for reservations,To ensure availability and avoid schedule conflicts. Emergency situations are always considered. And possibility is explored. Depending on location, time, & circumstances. Please inquire for weekday "mon-fri" appointments are depending on time and location. Outside of service area are available on a case by case basis. And are charged additional depending on distance and time from local service area.