Fantastic communication from the office, to the instructor, every step along the way. The owner…read moreand admin staff took time and care to understand our daughter's needs and assigned the best instructor for her. Steve was patient, kind and clear in his instructions. I wish I would've found this academy before wasting my money on another.

My instructor Chip has helped my driving anxiety significantly as an adult still trying to get her…read morelicense. My confidence has improved and I've learned many useful driving tips!

My driving exam was with Hope she was amazing I feel like I drive with my family I had a great time…read morewith her I recommend pacific driver for those of you to take DMV exam and lesson and also I took driveing lessons with skip he give me confidence thank you Skip too

I was in a photo enforcement class. The class was fine. However, the customer service was extremely…read morepoor. This business has an exclusive contract with the city to offer these courses. There were upwards of 80 people in my class. That's $10,000 in user fees for one class and you can't hire anyone to answer the business phone during business hours? ok. So, my calls were not answered, and my voicemail was not returned. This set a rude and unresponsive tone, and I felt shoved into their preferred mode of correspondence with zero choice. I drove 51 miles per hour; I didn't kill anyone! Every touchpoint with this company has been menacing and judgmental. Is that the culture that you're going for? Literally out to lunch - never answered the phone, even today! Poor follow through - did not return my voicemail. Finally, their notifications were incomplete. The email that I was supposed to receive 2 days prior with a link to register, did not include the link. Since you can only interact with them by their preferred method of communication, I emailed and had the misfortune of dealing with two people who have absolutely no commitment to let alone apparently any training in deescalation. I finally got the information that I needed. However, over the course of the correspondence I was judged, not heard, dismissed, sassed back, and ultimately threatened with retaliation. That's right this "customer service professional" took the time to get the last word and directly threaten me with retaliation. What assurance do I have that this person won't pursue further retaliation by losing my paperwork or "forgetting" to file it on time?

Loree, the owner of this driving "academy", is in desperate need of training relevant to business…read moreethics, among other things. She is unpleasant in general, questionable in her role as an "instructor", and unapologetic as well as unaccountable. After an incident in her class where my high school daughter and I were specifically singled out for harassment, Loree determined that my intention to reach out directly to ODOT was a "threat", and expelled my daughter (who had participated respectfully and had never missed a single class session or driving lesson) from her program. A legal challenge had to be made, and a complaint to ODOT filed. If you prefer to interact with a driving school that is ethical, with a strong customer service orientation and an eye towards treating students fairly above all, this is not the right driving "academy" for your family.

Unfortunately disappointing; while it did take Loreen (the owner) several days to pick up the…read morephone, that is not the most disappointing part of this review. While she may be an adequate "driving instructor," I don't believe that Loreen is necessarily at her best when she interacts with people. Especially when it involves taking accountability and apologizing. Loreen and I spoke on the telephone twice, for a length of time before coordinating dates/times that would best suit my daughters schedule and hers. After verbally discussing pricing and scheduling, a PayPal invoice was delivered to my email address. 1. The invoice was incorrect. When I telephoned Loreen, I asked her to please send a corrected invoice. She immediately countered with, "No, I didn't make an error. That is how much the driving lesson cost." Needless to say, the invoice was again emailed with the correct pricing. So YES, she did make an error and NO, she did not apologize. 2. An email with dates for the scheduled driving driving dates/times was to be emailed to my daughter. (I had placed them in my calendar as well). It was not emailed, even after calling twice to remind her. 3. Yesterday was suppose to be my daughters first driving lesson. At 10 minutes past the hour, no driving instructor had arrived. I telephoned Loreen, she said that she had no recollection of us speaking and that she certainly would not have scheduled driving instruction without payment. I DID pay, the same day that the invoice arrived, via PayPal. Which she discovered after looking at her payments. Her tone with me was condescending and rude. To finish out an otherwise long review; I understand that we all make mistakes. That life can be stressful and overwhelming. That being said, it would have been professional and humanly kind, for Loreen to apologize and make an attempt to remedy her error. Instead she has overbooked with other clients. After a couple telephone conversations, she is refunding me in cash today (I don't trust her to actually send a refund otherwise). People, integrity and kindness go a long way in this world. You will be pleasantly surprised how people lean into you, and are inspired by your light. Pay it forward here and there, and be kind. Take ownership if you have made a mistake and do your very best to remedy it. :-)