Carolina is A-M-A-Z-I-N-G! I went to her for the first time and she was very comforting and made…read morethe experience completely enjoyable. Her personality is one of sweetness and she clearly cares for her clients. I will be going back!

Carolina is simply the best and her salon shows it! I've always been 100 percent pleased at Secret…read moreOasis!!!

My neck, shoulders and psyche love the work that Monica Moore does. I look forward to my monthly…read morevisit at Virtues Day spa. I always leave feeling rejuvenated and relaxed.

We moved to Roanoke from the west coast. I read all the online reviews and decided to try Zee's…read morebased on those. I've never once been disappointed and I've been going there now for five years. The staff at Zee's are all talented, hard working, dedicated and fun. They prioritize ongoing education and support "local for local" charities and events. Their standards are high. They care deeply about their salon and are warm / friendly in person. I always consider my appointments a treat. The salon itself is very nice, open and comfortable. I've read the negative reviews on Yelp. They make zero sense to me. They are 100% contrary to my personal experience. If there was ever anything wrong... Zee's staff would fall all over themselves to make it right. They have never once pressured me to purchase any products. They offer guidance if I ask. "They delete negative reviews" uh no... there are quite a few negative reviews. I'd suggest reading the rest of that person's reviews before deciding that they have any credibility. If you're still concerned, discuss the review with Zee's. I think you'll appreciate the response you'll get. These folks deserve their five star reviews.

It is unfortunately and heart breaking that I am writing this review. On July 24th, I had an…read moreappointment and paid a deposit for my stylist to order hair extensions. My extension appointment was scheduled for August 7th at 11:00 a.m. On the evening of August 6th, I received a text from my stylist telling me that my extensions had not arrived. When I asked why, I was told by both my stylist and the "owner"/manager that there was an issue at the factory. I was then told my extensions would arrive by noon on Saturday. Saturday came, and I heard nothing. I reached out to both of them myself, only to find out that the extensions had, once again, not arrived. At that point, I began asking what the backup plan was. It wasn't until I became more persistent with my questions that a backup plan was discussed. I also asked why, during the approximately two weeks since I paid my deposit, no one had noticed there was a problem with the order or contacted me sooner. During this conversation, my stylist told me she had a lot going on and that my questions were taking time away from her family. As a longtime client who was simply trying to find out what happened to an order I had paid a deposit on, I found that response incredibly upsetting. When I contacted the "owner"/manager, one of the responses I received was: "What would you like to do about it? We don't have hair to put in your head yet. I wish this *factory* issue was in my control, but it's not. I'm happy to refund your deposit. That's not gonna get hair in your head though. Let me know if you have any ideas." My concern was that developing a Plan B for a service the salon had scheduled should not have been my responsibility. My stylist later mentioned that my extensions had been overnighted. That made me question the explanation I had been given about a factory issue. I brought that concern to the "owner"/manager and said I was beginning to feel that perhaps the extensions had simply not been ordered when they were supposed to be. I was assured that was not what happened. So I did my own research. I located the company representative/distributor through which the products are purchased and contacted them myself. According to the information I received, there was no factory issue causing this delay. I was told my extensions were ordered on August 7th--the actual day of my scheduled installation appointment. That is ultimately what upset me the most. Mistakes happen. Had someone simply said, "We forgot to order your hair. We are incredibly sorry, and here is what we are going to do to fix it," I would have been disappointed and probably annoyed, but I could have respected the honesty. Instead, I feel I was repeatedly given an explanation that did not match the information I later obtained myself. The extensions eventually arrived at Zee's. At that point, because my trust had been damaged, I asked if I could purchase the hair and take it to another salon for installation. They refused. I also learned that the price Zee's was charging me for these particular extensions was approximately $150 more than the price I was quoted elsewhere( exact same hair/ brand etc ) I wish I had researched and compared pricing beforehand, and I would encourage anyone considering extensions--or any expensive salon service--to do the same. What makes this situation especially painful is that this was not simply a salon I had visited a few times. I had been a client for 15 years. I considered these people friends. The "owner"/manager herself referred to me as a friend during these conversations. She attended my wedding, has watched my child grow up, and over the years our conversations went far beyond hair. I asked for an apology. I received silence. I even offered to resolve the situation privately and move on if they would allow me to purchase the extensions and have them installed elsewhere. They still refused. I will also acknowledge my own part: as this situation continued and I felt I was not getting truthful answers, there were times when I became frustrated and my messages were not as nice as they could have been. I own that. But I was asking questions because I had paid a deposit, had an appointment scheduled, and the explanations I was receiving were not adding up. I have retained the texts, screenshots, dates, and other documentation related to this experience. After 15 years of loyalty, I never imagined I would be writing this review. The original mistake--forgetting to place an order--would have been forgivable to me. The lack of honesty, the way my questions were handled, and ultimately receiving no apology are what ended a 15-year relationship with this salon. If this is how a longtime client and someone they considered a "friend" can be treated when something goes wrong, I think prospective clients deserve to know about my experience. What a disappointment.

I woke up this past Monday and couldn't turn my head to the left. I'd heard good things about…read moreRefresh Spa from coworkers, so I walked in for an appointment and they immediately took me back. I got a deep tissue massage. I knew it wasn't going to be comfortable be cause I wanted him to work on my upper back and neck. It made such a difference. My massage therapist also recommended that I try cupping to help with the muscle tightness so I did in the combination of the two things has me feeling so much better by Wednesday. I highly recommend refresh spa for a relaxing massage or deep tissue or any of the other great services that they offer. I'll definitely go back. The price was reasonable, and the staff was really friendly and the facility was comfortable and private.

Wonderful massage! I feel so much better also they were able to get me in the same dayread more

Very professional and cozy establishment. Jayme and Katlen were great! Spot on cosmetic outcome…read morefitting exactly what I wanted and answered all my questions accordingly! Will be back soon!

I have been a vip member for a few years. now and can't praise these ladies enough!! So…read moreeducational about all of the procedures they offer and giving you all information necessary to make the perfect choices that fit you And never feel pressured to make a decission. Jayme goes above and beyond to be informative of all aesthetics she offers and is simply a message away if you have further questions. I cant even begin with what an incredible job Allison does in her aesthetic procedures , look forward to seeing her every month ! These ladies are all A+ At the tox boutique !!

Moved to SML and needed to find a hairdresser. Whitney was referred to me and I'm so glad I found…read moreher! I've been to her several times now and she always does a great job with my cut and color! Best hairdresser I've used in years.

Last year, a while after I moved to Smith Mountain Lake, I was referred to Whitney by 3 different…read morepeople in Bedford County! I took a leap of faith, made an appointment and was really pleased! Thankfully, she and her staff do a great job! She is a very good listener and interprets clearly what you want done. She is excellent with matching your hair color. I have extremely sensitive skin and no worries with the products she uses.. Give her a try and see if you don't get hooked as well! Convenient location and a great value! Money well spent for a fabulous cut for you or as a lovely gift for anyone in your family!

Kathleen at Wheelhouse Salon is more than a hairstylist--she's family. She's done every color and…read morestyle imaginable for me and even took care of my husband's hair before he went bald! Kathleen has been there through it all, even fixing a curling iron disaster by cutting every strand individually. She listens, gives the best advice, and is a safe, empowering presence for my kids. Her kindness, talent, and support mean the world to us. Kathleen, we're so lucky to have you in our lives!

absolutely incredible!!! Eyelash extensions and permanent makeup! The vibe in the studio was sheek…read moreand impressive to say the least we will be back!

Had a gift certificate from my husband. Came second time for a fill and no one was there, doors…read morelocked, lights off. I called and her phone had been disconnected. She calls me from another number and tells me she's in the basement. Also informs me her husband left her, her friend stole from her and she needs the money. When I pointed out this fill would be deducted from my heft certificate, she wasn't as interested. Unprofessional and I never got my money back. She closed soon after.t