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    Aware Recovery Care

    1.5 (2 reviews)
    Open Open 24 hours

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    3 months ago

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    3 years ago

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    The Laurels of University Park

    The Laurels of University Park

    2.1
    (12 reviews)
    1.9 mi

    I had a deeply disappointing experience with this skilled nursing facility. From the moment we…read morearrived, the lack of basic courtesy and care was apparent. Upon arrival, my father was not greeted or acknowledged. He was dropped off in his room in the wheelchair they brought him in with and left in his room for over an hour and a half without any staff checking in on him, or getting his vitals. The room itself was in unacceptable condition. The bed had no safety railings, which posed a serious fall risk. The lights were not within reach, making it impossible for him to turn them on or off without assistance. The air conditioning unit emitted a strong, greasy mechanical odor and failed to cool the room properly, making the environment uncomfortable and unpleasant. Needless to say, I removed him promptly from this situation knowing that he would not get the care he needed. There were 3 nurses at the desk as I pushed him in his wheelchair past them and still nothing was said. It was as if they were unaware there was a new admission to their wing. Finally, as I went out to get my car a nurse approached and asked if we were leaving. I let her know all the failures we had seen in that hour and half and we would not be back. This level of neglect and disregard for patient safety and comfort is unacceptable in any healthcare setting, especially one that is supposed to provide skilled nursing care. I would strongly caution others to thoroughly research and consider alternative facilities before entrusting their loved ones to this one.

    Their care is abysmal. They are discharging my brother in law with cdiff and indicated that is was…read morenot medically necessary for him to continue his stay. How do you treat folks in this manner?

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    Entry way.
    Entry way.
    The Laurels of University Park

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    Family Vision Care of Richmond

    Family Vision Care of Richmond

    4.4
    (33 reviews)
    0.5 mi
    $$

    Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

    I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

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    Our new building location, 4114 Innslake Dr
    Our new building location, 4114 Innslake Dr
    Family Vision Care of Richmond
    Our new office

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    Our new office

    Aware Recovery Care - rehabilitation_center - Updated June 2026

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