Unfortunately, I have had a really bad experience with this company. They have incompetent people…read morewho don't listen they don't know how to ring out customers properly. I was overcharged. And was told that same day that I would get a refund. That did not happen. It has been over a week And I still haven't gotten my refunds. I was told as of today which is Friday, August 29. That they will finally get my refund which won't be in my account today. I do not appreciate the way that this company has done business. It is completely unprofessional on the way it was handled. Being lied to and told that I was going to get a refund over a week. And never got the refund that is bad business. I will definitely be contacting the Better Business Bureau because of this interaction with this company. Please be advised that you need to make sure that whoever you are talking to and ringing you out? Please make sure that they are smart enough and know how to execute their jobs properly.

Buenas tarde muchas gracias María por su atendí miento me ayudó con todas mis preguntas la verdad…read morequedé muy satisfecho muy buen trajo muchas gracias

Have you guys ever felt like companies are all switching everything over to automated less human…read moreinteraction more computers? You won't get that with Marybel! She's so friendly and personable. I was worried maybe I didn't have enough coverage on my life insurance from work and she took the time to go over it for me. I feel better now knowing my children are protected. Thank you Marybel

Excellent service. I shopped and shopped for life insurance, but when it came time to pull the…read moretrigger Marybel was quick at calling me back and answering all of my endless questions. I even had her review my other insurance policies to make sure I wasn't overpaying. Her office is a great addition to Apple Valley. Might be calling her soon for an umbrella policy.

I worked with the agent Allen and he was very helpful with helping me get insurance for my car…read more I've tried a few people in the high desert and this by far was one of my better experiences. So I do suggest that if you are looking for insurance to go ahead and check them out.

Great office! My boyfriend and I went in a little over a month ago to get a few rough quotes for…read morethe car I would be getting. They gave me quotes for a few different companies, not just one like another (non Hammer) office had. Fast forward to getting my car. Allen was fantastic! He not only got me even better quotes than before, but also was upfront with some information he'd found while we ran home to get the registration to my boyfriend's car. Overall, I am very glad we went with this office.

Azmi is awesome! I've gone to him twice in need of affordable insurance and he did just that for…read moreme. He's a man of his word save me money and he was very fast I recommend him to anybody and everybody.!Professional and trustworthy!

This place is getting 1 star from me and honestly that's pushing it. Horrible!!!! They have one…read moreperson doing the DMV distribution of tags and unfortunately when that person goes on vacation everyone around there has a dumb look on their face and all they do is roll their eyes and are no help....but they will charge you $49 to get your tags to you and nothing. I'm assuming the manager in charge of the Victorville office should turn off her Samsung message retrieval because I've been trying to contact her about picking up my tags and all it says is read and no response. I am going on 3 days trying to get my tags and they are being very unprofessional. You asked to speak with the owner and all you have is people side tracking you and I really don't think the owner of these individual insurance companies and know what's going on or how rude his employees are. Update finally got a response and at once again beating around the bush when I should have had the tags two days ago instead I get you can pick them up after 12 p.m. when this person told me exactly that I could pick them up in the morning I will be reporting them to the Better Business Bureau as of tomorrow at 9 a.m. and trying to contact their owner who mysteriously doesn't exist

This is my second review with a 5-star rating almost a year later. I feel compromised with this…read moreparticular agency in Victorville because they keep showing me that they care about customer service by all means. I have been talking with Karla over the phone on many occasions throughout the year and she has always taken care of everything. However, last weekend my wife bought a new car and needed insurance right away I called Karla, and she started helping me for a bit, then she stepped out for lunch and apologized for that, a minute later Shey, another agent from the office took over and of course, she went beyond my expectations. She was able to provide us with a new policy in a matter of a few minutes with a low monthly payment. She left us speechless including the dealership people, who were there during our transaction and were very surprised by Shey's prompt response, KUDOS to her. I highly recommend this particular office to insure your car because it's guaranteed that you will get the best deal.

This is my second review with a 5-star rating almost a year later. I feel compromised with this…read moreparticular agency in Victorville because they keep showing me that they care about customer service by all means. I have been talking with Karla over the phone on many occasions throughout the year and she has always taken care of everything. However, last weekend my wife bought a new car and needed insurance right away I called Karla, and she started helping me for a bit, then she stepped out for lunch and apologized for that, a minute later Shey, another agent from the office took over and of course, she went beyond my expectations. She was able to provide us with a new policy in a matter of a few minutes with a low monthly payment. She left us speechless including the dealership people, who were there during our transaction and were very surprised by Shey's prompt response, KUDOS to her. I highly recommend this particular office to insure your car because it's guaranteed that you will get the best deal.

Another 5 stars for this wonderful agent ! It's all true Jennifer is amazingly helpful , went above…read moreand beyond to help with my insurance needs. When moving from a broker with farmers she was able to save me over twohundred! On my 6 month policy!! I have life, home ,and auto with Jennifer and won't go anywhere else ! They have a dedicated staff and are always willing to help ., and get this she will answer your calls or call you back !!! Amazing!!! Thank you Jennie !!! So if your looking for an honest , reliable, helpful, upfront broker who takes her job seriously. You found one .

Jennie and Fabiola are the best in the business ! They work well to get you the best service you…read moreneed. Amazing customer service. Best deals in San Bernardino county! I highly recommend all my family and friends to Jennie:)

Merlin and her supervisor are the best. They helped me out tremendously and even apologized for the…read moretrouble I had the previous Friday. I appreciate you guys so much and this is why I continue to be a customer with Kapasu. Rockstars!

Excellent service! Was treated with great customer service and quick transaction! Greatly recommend…read moreKapasu insurance! Please talk to Oralia!!