I love these guys - they're honest, dependable and they really know their stuff. They've helped us…read moreout when we were in a bind and we are forever grateful to them!

I've done my homework on who to have work on my car in East Aurora. Gingerich by far had the best…read morereputation. Things I heard: "They know their shit." "They have never screwed me over." "A truly honest set of people." Since then, I've had them work on my car, change my tyres, and perform an inspection to comply with state law. They make reasonable recommendations and seem to treat both genders with respect. Go for it. They're great.

West Herr Toyato on Main/Transit Williamsville there always there for you! We bought 7 cars from…read morethem threw the years. Best prices in town! Customer service is very accommodating to you for your needs! Thank you Toyato.

After driving over an hour from Rochester to West Herr Toyota in Williamsville to test drive a car…read moreI was interested in, I expected at least a professional conversation about purchasing. Instead, the used car manager, Jason Peters, told me in a dismissive, condescending way to 'go buy it somewhere else'--before we'd even started negotiations. I left feeling insulted and disrespected. I've since contacted the dealership about his behavior and have not heard back.

I can't say enough about the owner, Kim. She is one of the sweetest and most compassionate people…read morethat I know. When Smokey Bones closed down, I was going through a stressful time in my life. Now I had no car, no job,and actually I had no idea how I was going to get back on my feet. Out of the kindness of her heart, Kim helped me get a car from her lot when she didn't have to do that. She treated me with kindness, understanding, and genuinely cared about my situation. That meant more to me than words can fully explain and I will never forget what she did for me. If you are looking for someone who is willing to go above and beyond for you in search of a car, I highly recommend you come down to tristar auto and ask for Kim. The car I got was beautiful inside and out. The detailing of the cars that I seen was so clean inside that they all looked like brand new cars. You can tell she and her crew kept the cars up to date. I give tristar auto 5 stars!!! Thank you to your staff and you for giving me hope, independence and opportunity to get my life back in order!!!

Front desk staff very helpful. Overall good experience. Honest. Fairly timely. Reasonable prices…read more Will definitely be back.

First-time customer after our former shop owner sold his property and closed down the business…read more Dan, Shannon and Joe were extremely helpful and communicated with me every step of the way. Several issues needed to be addressed, but one in particular involved hunting down certified after market parts that were a fraction of the cost of going to the manufacturer- saved me $400+!! We will be back.

I have been here for service a couple times now. They normally can get me in the same day I call,…read morethe customer service is excellent, and the prices are reasonable. So happy this place is right around the corner from me!

Wasn't planning on car shopping today but that's not happened. I spotted this dealership that I'd…read morenot noticed before. I swung in to see what they had. Welp, I spotted a vehicle that was already spoken for but was able to look at it in real life instead of always online. Ended up with a sales guy- Joshua- probably one of the most pleasant, non pushy, factual and realistic salesperson I've ever met. If there was something he questioned, he double checked with his sales comrades and found out truth. I believe he'll go far in his line of work. As for only four stars, wellllllll... his Mgr promised something and when I get it... if I get it , I'll update the stars ...

​Loyalty clearly doesn't mean much here anymore. After patronizing this dealership for years with…read morezero issues, I brought my vehicle in for a state inspection. It was failed due to ripped windshield wipers, which would be fine if they offered a reasonably priced fix. Instead, they tried to charge me almost $80 for a pair of wiper blades--a 100% markup over what local automotive part stores charge. With people struggling financially lately it is my opinion that this is very unreasonable. You can go to any local automotive parts store and find windshield wipers for anywhere $20.00 - $40.00, installed for free. In my opinion,​ using state inspections as an opportunity to price-gouge repeat customers is completely unacceptable. Very disheartening experience, and I will be taking my business elsewhere in the future.

No need for me to reply, come up with a professional solution. Don't let silly incompetent kids…read moredetail new vehicles that people have saved up for their whole life. This was unneeded stress that me or anyone else doesn't need nor should we have too. A responsible intelligent experienced person should be handling 45,000.00 plus vehicles. I always recommended West Herr, now l have to hesitate ? Have to stop at Basil and see if they have their own experienced professional people detailing ? The cost, paperwork, detailing and the hoops you have to jump through nowadays is too much. I will probably never buy another vehicle ? I dread the thought of it.

Once again the service that was done at West Herr Honda was excellent! Paul the service manager was…read morevery detailed and knowledgeable about what needed to be done with my Honda CRV. They were very efficient with my vehicle and it was done in a timely manner. I am very satisfied with the service provided and highly recommend West Herr Honda.

Bajek is a scammer. My wife brought the car in for what should have been an easy repair, and they…read moretried to tell her it needed a bunch of repairs. They thought because she was a woman they'd be able to lie to her and charge her a lot of money, but fortunately she talked to me before agreeing to anything. Really tried to rake us over the coals. Do not trust this place!

Have and always will take my car here. Emergency's,…read moreroutine...John is always honest and fair.

They saved me some serious money, Y'all. My car overheated and I initally took it pep boys on…read moreElmwood..well, they kept it two days and then called me (I mean, I called them) to only tell me they were going to charge me over $1000.00 for a radiator and thermometer. Welp, I said "no" and had my car towed to Ben's Tire on 570 E. Delavan and Ned assessed my car and said I only needed two of the many parts Pep boys said I needed...Ned, even fixed my car the SAME day by 5:00pm for HALF the price...I will continue to come back. The customer service and COMMUNICATION were on point and they are HONEST. I was actually shown my old parts when I arrived to pick it up and it was explained to me what was wrong...

Bought a single tire and had it installed by them - great!…read more Found out later they double charged my credit card and would not refund me. NEVER AGAIN.