Service team tells me service is due. I take off work and come in, they say service isn't due unless I want to pay extra for it. Not a coordinated, competent, or reasonable experience. read more

Best dealership experience we've ever had! We had an outstanding experience at West Herr Hyundai Williamsville! Sales professionals Joseph Ramos and Andy went above and beyond -- patiently answering all our questions and making the entire process smooth and stress-free. We were in urgent need of a car since we both work, and they truly listened to our concern. Before coming here, we visited 6-7 other dealerships, but none could match what West Herr Hyundai offered. As newcomers without a credit score, getting a good interest rate was challenging, yet Joseph, Andy, and the finance team worked tirelessly, back and forth, to secure the best rate and options tailored for people like us. Special thanks to Tyler for handling all the paperwork and to Bobby for driving our car so we could return our rental -- small gestures that meant a lot. A truly helpful, honest, and customer-focused team. We will definitely share our experience within our community so others can benefit from the same great service. Highly recommend! read more

Im from SC, but made deal for a specific vehicle with West Herr, we flew in, we were treated like family, great deal, from our salesperson Nicole, to the GM, Frank C, the entire crew here were fantastic, we had a minor issue that was resolved quickly, and with a smile, they come highly recommended! read more

West Herr Hyundai - 23 Santa Cruz limited - Auto Repair Near Me - Williamsville, New York

Purchased a 2014 Hyundai sonata GLS from market place new engine installed under warranty back in February of 2023.02/07/2023 at 117,000 miles and check engine light comes on and service team says nothing can be done didn't purchase from them even it's a lifetime warranty on the engine from Hyundai. Service and the service manager are Very unprofessional dealership. You guys claim my lights are in operational condition third brake light out right rear break light out right rear running light out left front side marker light out. Then on the MPI CHECK EVERYTHING IN GREEN! Do not buy a car from west herr. If you did have it serviced elsewhere. They do not put the customer first read more

West Herr Hyundai - MULTI POINT INSPECTION - light portion checks out to be good when lights are inoperative - Auto Repair Near Me - Williamsville, New York

Wasn't planning on car shopping today but that's not happened. I spotted this dealership that I'd not noticed before. I swung in to see what they had. Welp, I spotted a vehicle that was already spoken for but was able to look at it in real life instead of always online. Ended up with a sales guy- Joshua- probably one of the most pleasant, non pushy, factual and realistic salesperson I've ever met. If there was something he questioned, he double checked with his sales comrades and found out truth. I believe he'll go far in his line of work. As for only four stars, wellllllll... his Mgr promised something and when I get it... if I get it , I'll update the stars ... read more

I recently purchased Hyundai Tucson , My salesman was Shane Nelson He was so great and answered all my questions Shane was very knowledgeable about everything that we needed to know including all features of the car. Shane gets 5 stars. If you go to the West Herr Hyundai dealership in Williamsville NY ask for Shane . You will not regret it . Thank you Shane I love my Tucson. read more

We were looking for a small car to replace our 10 year old Altima. Issac Carson showed us the car, in blue, that would be comparable and offered to show us the car in red, which was on the lot. We had been thinking of a white car but it was just sold. When we got to the red car, I noticed a nice blue green small SUV and asked Issac about it. He made a point that it would be easier to get in and out of this vehicle then the smaller car. At our age, that made such perfect sense! We said, yes, we love the color, too! Issac Carson is definately a super person to be helping people to purchase a vehicle. He knew what we needed when we didn't! The delivery went well the next day and it was all so easy! We thank West Herr employees, who all made our purchase an enjoyable one. read more

I was looking to buy an electric vehicle and liked the Ioniq 5. I worked with Ryan Krug. He was excellent: solid knowledge of the cars, zero pressure, very helpful. We were ready to buy, but at the last minute, Tesla dropped their prices by a huge amount, putting my first choice in reach. If you want a Hyundai, especially an electric vehicle I strongly encourage you to seek out Ryan Krug at West Herr Hyundai. read more

I can not say enough good things about this dealer. Even though we could not make a deal, we left on good terms. I cant say that ever happens with other dealers that I have worked with. In the future when the time is right I will contact them again. read more

My husband is a current West Herr customer 2022. Since his experience was fine (Thank you Dave S.), we decided to buy my new car through this dealership as well. Unfortunately, all West Herr Locations are not the same at all. Don't let the Josh Allen/Steve Tasker commercials fool you. We give the Williamsville Hyundai Dealership 0 of 5 stars. They pulled a terrible scam on us. We wanted a new Accent Limited Model. As normal these days, none in stock. We found our model, received the window sticker for validation and they ordered. First delivery was set for 6/8/22. Also, as normal these days, this was pushed out 5 times with an actual delivery of 7/12/22. Derek the salesman and Kyle the manager tried to play us like a fiddle. We were approved through Hyundai, had an agreed payment, rate and loan. Received an approval letter from Hyundai. All set, right? Day car arrived, salesman texted our offer expired and now we need to reapply. They proceeded to run 8 inquiries on me and my husband without permission. No phone call, no heads up, nothing. Then we get a call from the salesman that, we are sorry but your rate changed and now the payment will be $50 plus dollars more per month. WHAT... we were supposed to pick up the care in two hours. They are actually trying to resell a car to me that they had already sold. BEWARE, it's called a "FINANCE MARKUP SCAM". They mark up the "Shopped Around Rate" 4-6% more adding an alarming increase to the price trying to take advantage of a buyer who has waited for their car. They expected us to just say. OK, pay $4200 more for the car which the dealer keeps this marked up money for themselves. It's called "DEALER RESERVE". This is total BS... DO NOT BUY HERE. They just lost two customers and two more family members. Very disappointing. read more

The salesman Isaac wasn't friendly and had an attitude. We found a car on there own website we were interested in purchasing ,but when we went to the dealership we had to fight to try to get them to honor it. After being frustrated we left and went to Northtown Hyundai where they sold is the same car for less then West Herr had listed on there website. They treated us great! We highly recommend Northtown. read more

My first time dealing with West Herr Hyundai on Transit. I was in an accident and car was totaled. Looking for a used car in these times is a nightmare. I was looking for a week and stopped by West Herr to look a VW Jetta. To my dismay when I arrived it was sold. I am so glad I met up with one of their sales reps. Anthony. He went above and beyond finding me a car in my price range. In these days of little or NO customer service he was so helpful and kind and I now have a car and a hope for the return of customer service. Not sure about the rest of the crew but he was awesome!! Christine Kobus read more

I towed my brand new 2020 vehicle to this dealership and they told me constantly they were looking at it but never did they gave me the run around for two weeks about fixing my car then they tried to buy it and they never gave me a loaner for the wait terrible service, terrible staff and terrible dealership. read more

Service department was handed a mess due to an out of state vehicle purchase and sloppy repair job. WH did what I know them capable of doing when you finally get them engaged. They solved it, across 3 dealerships and a manufacturer, correctly, and got me on the way. Atta boy. read more

I bought my car at Northtown but they never have any open slots for service. I was in dire need of service for my one vehicle and so I called West Herr service and the manager looked around to other close locations until he found an opening for me so I can get my car serviced. You would think that Northtown could have done that with all of their locations. West Herr went above and beyond to make my appointment happen! read more

I want to thank the service department for finding the source of noise in my wife's Santa Fe it took a couple of attempts as it turned out to be 2 sources and they had to put up with me, a somewhat miserable SOB, but the solved the problem and I apologized for my actions, and we are happy with the repairs, Thanks again read more

I have to agree with the other rater- I wish I could give them more than 5 stars! I was in the market for a new vehicle and had a bad experience with Northtown Hyundai. A friend recommended West Herr and I am so incredibly grateful that she did! Evan was my sales consultant and he went above and beyond to make a deal that worked for me. He is an absolute asset to the company. The entire process was quick, painless, and informative. For the first time in my life, I actually felt excitement when purchasing a vehicle. Every single detail was explained to me in full and every single question I had was answered. Every West Herr employee I came into contact with was beyond friendly and helpful. If you're in the market for a new car, go to West Herr Hyundai! You will never take your business to another dealership once you do! read more