Absolutely incredible service! I was having issues after having to reinstall Windows, and the man…read morewho answered the phone immediately gave useful advice that moved me past a sticking point. When I hit another dead end in this annoying process of reinstallation, I was prepared to just give in and go to the shop in person, inevitably spending some money, but the man who had helped me previously kindly walked me through the next step over the phone -- he was legitimately the most helpful person I could have contacted, and didn't seem interested in parting me with my money. I have huge respect to the folks at the PC Smith, it can't be an easy job constantly dealing with banal tech issues like mine. I will 100% return here with any future problems!

A very talented young man. Hit the power button on my…read morelaptop and it would not boot up. I took it to his shop and he made quick work of it. He worked me in between other appointments since I drove a long way and was extremely accommodating so I didn't have to drive all the way back the next day. I'm glad he knew what he was doing because I am not a computer mechanic. I am up and running again and he was extremely reasonable on his price. Yes I would recommend him for your computer repairs. Thank you, thank you, for your help.

The new computer we ordered is fast, quiet, and reliable - everything a family PC should be. Jason…read morehas a wealth of knowledge and insight on quality equipment and was easy to communicate with on our project. Highly recommend him and his skills to the Wenatchee Valley. Megan

From the owner: At io Tech, I understand that technology can feel overwhelming and time-consuming. That's why I…read morespecialize in providing onsite computer repair, IT services, and technology solutions with a clear and straightforward approach, ensuring accessibility for everyone no matter what their level of expertise. From small fixes to comprehensive services, I come to you, for any support you need. Offering services for both residential and small businesses, I also provide contract services for businesses needing third-party assistance with computer and IT projects, including logistics projects for local or out-of-state clients needing in-person assistance at data centers in North Central Washington.

In my opinion Andrew at Panda Computers offers the best service you can get in Wenatchee. Andrew…read morealso offers good technical advice and instead of trying to sell you additional services he provides honest solutions that can actually save you money.

My mom has been here twice for her phone and they helped quickly and efficiently both times! Most…read morerecently her speaker stopped working and she couldn't hear anyone on a phone call. She took the phone to Verizon where they messed with it for about an hour and told her she needed a new phone and it couldn't be fixed. Before she want with that, she quickly brought it here since they were able to help her with a different issue a few months back, and they were able to fix her phones speaker completely within ten minutes! Super friendly and fair folks. We highly recommend!

POOR CUSTOMER SERVICE The employees were very rude and…read moreproceeded to tell me my phone was beyond repair then I went to CELL TECH and they got my iPhone back up and working within MINUTES !!! DO NOT RECOMMEND THIS PLACE AT ALL !!

Do NOT go here. They were incredibly rude the entire 8 MONTHS it took to get my laptop back from…read morethem. I brought it to them to simply fix the charging port, and after 2 months of messing with it, they texted me to let me know that they had irreparably broken the CPU. After another month of trying to figure out a solution, they began to claim that I had broken it, and were not going to do anymore work on my computer. When I complained about their work ethic, the manager got very irate and refused to communicate with me further on the problem. I am so disappointed with how they handled the entire situation, and I am now out a $1,000 laptop. This business is full of unqualified and unprofessional people. Save yourself the money, time, and stress, and find somewhere else to fix your electronics.

Ben and Brandon fixed my smoked and dead computer in less than 2 hours and that included…read morecomprehensive diagnostics. They found two burnt wires and a dead CPU cooling pump. They replaced the parts and even cleaned up my computer with tools and software only real geeks know about. I highly recommend this place!!!

We recently had new computers installed and after a few months one of that machines failed. I…read moreunderstand how hardware can fail but what happens when it does? What kind of service can you expect from Firefly? I dropped the computer off on the 9th for a failed fan. It is now the 25th and I've been told various stories, each of them a little different but none of them resulting in a solution. No loaner. No repaired computer. Today I was told that the part is back ordered now but that seems like something that we would have known on the 9th or 10th, not finding it out on 25th. We were told a Lenovo technician would need to do the repair and it was scheduled for today but we were told it didn't happen and no repair date provided. So if you are looking for support for your office, you might check around first.

The review that Ptr L. wrote is exactly the experience I've had with them for 13 months now…read more Bottom line is I will loose about $4,000 & have nothing to show for it. I won't buy a Lenovo product again, their customer service sucks, & I won't buy anything from Firefly.

Last time I was there was 1999 and I bought a stove from him and the thing just died yesterday it…read morelasted what is that 25 years and it was used when I got it thanks a lot guys I appreciate it I'm coming over to get another one today thank you